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Reviews of DoubleTree by Hilton Palmdale, CA

4 out of 5
DoubleTree by Hilton Palmdale, CA
West Palmdale Boulevard, 300, Palmdale, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 282 out of 397 reviews" "
Rating 8 - Good. 64 out of 397 reviews" "
Rating 6 - Okay. 24 out of 397 reviews" "
Rating 4 - Poor. 13 out of 397 reviews" "
Rating 2 - Terrible. 14 out of 397 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ismael

Travelled with family
Liked: Amenities
Clean, spacious, confortable, safe and quiet.
Stayed 1 night in Feb 2024
Response from Melissa M. on 28 May 2024
Thank you for your feedback! We're delighted to hear that you found your stay outstanding. We hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

Michelle, Park Avenue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in with a warm choc chip cookie, the room was soundproof and super spacious with a really comfy king size bed and a huge tv. The bathroom was luxurious with a beautiful shower. We had dinner in the bar/restaurant and have to give the barman a shout out as he was doing the bar, waiting tables and doing reception.
Stayed 1 night in May 2024
Response from Melissa M. on 28 May 2024
Thank you for your feedback! We're thrilled to hear you enjoyed your stay. We appreciate your shout-out to our hardworking bartender and look forward to welcoming you back soon!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property with very nice staff
Stayed 5 nights in Apr 2024
Response from Melissa M. on 24 May 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay and found our staff to be very nice. We look forward to welcoming you back soon!

10/10 Excellent

Martha

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, safe, well maintained. Staff courteous, helpful & professional.
Stayed 2 nights in May 2024
Response from Melissa M. on 23 May 2024
Thank you for your kind words! Our team strives to provide courteous, helpful, and professional service, and we appreciate your recognition. We look forward to welcoming you back soon!

8/10 Good

Yazmin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess gave everyone a cookie. They were delisious. However we didn’t get notified there was a hot tub hidden behind a small hut by the pool. I liked not having to pay for parking and how clean it was. I would have appreciated more channel choices and comfy beds the ones we had were just ok. Overall it’s nice a good value.
Stayed 2 nights in May 2024
Response from Melissa M. on 20 May 2024
Thank you for sharing your experience! We're glad you enjoyed the delicious cookies, free parking, and the cleanliness of our property. We apologize for any confusion, but we do not have a hot tub on our premises. Your feedback about the channel choices and bed comfort is noted. Overall, we're happy to hear you found good value in your stay and we hope to welcome you back soon!

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and fast check in. Clean rooms, modern and spacious.
Stayed 1 night in May 2024
Response from Melissa M. on 20 May 2024
Thank you for your feedback! We're pleased to hear you enjoyed our friendly and fast check-in, as well as the clean, modern, and spacious rooms. We hope to welcome you back soon!

10/10 Excellent

haris

Business traveller
Liked: Cleanliness
Everyone was polite.Clean hotel. Me and my wife be back for a vacation soon😀
Stayed 2 nights in May 2024
Response from Melissa M. on 20 May 2024
We're delighted to hear you had a great stay and found our hotel clean and our staff polite. We look forward to welcoming you and your wife back for your vacation soon!

6/10 Okay

Cintia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasure to stay very clean and decent.
Stayed 2 nights in May 2024
Response from Melissa M. on 20 May 2024
We're glad to hear you had a pleasant stay and found everything clean and decent. We hope to welcome you back soon!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Melissa M. on 16 May 2024
Thank you for the great rating, we hope to see you again soon!

8/10 Good

Bin, SAN FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in May 2024
Response from Melissa M. on 13 May 2024
Thank you for taking the time to rate our hotel, we hope to see you again soon!

10/10 Excellent

Teresa

Liked: Amenities
Everything is great, the front desk personnel very nice and professional.
Stayed 1 night in May 2024
Response from Melissa M. on 8 May 2024
We're glad to hear that you had a great experience with our front desk personnel. Providing excellent service is important to us, and we're pleased to know that they were nice and professional during your stay. We hope to welcome you back again soon!

8/10 Good

Yuridia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy and fast check in the room were nice and clean
Stayed 1 night in May 2024
Response from Melissa M. on 7 May 2024
Your feedback is appreciated. We're pleased to hear that your check-in was smooth and that you found the rooms to be clean and comfortable. We look forward to welcoming you back again in the future!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, conveniently located near the freeway but without the noise. I liked that parking is free, and there is a restaurant on-site. There are numerous dining options in the vicinity as well. It’s a little tricky getting back on the main boulevard.
Stayed 1 night in Apr 2024
Response from Melissa M. on 1 May 2024
We're glad you enjoyed your stay! Thank you for appreciating our convenient location, free parking, and on-site restaurant. We hope to welcome you back soon!

8/10 Good

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We paid $55.10 for the breakfast which was very basic and dry. The upkeep of the breakfast was horrible we had told the staff that there was no more oatmeal and she said she refilled it which when we looked it was a quarter to empty and looked like she just added water. Juices were not refilled for the hotel guests. This is a breakfast that should be free and not 15.99 per guest with the quality and upkeep.
Stayed 1 night in Apr 2024
Response from Melissa M. on 29 Apr 2024
Apologies for the disappointment with your breakfast experience. We regret that it did not meet your expectations in terms of quality and upkeep. Your feedback is valuable, and we'll address it with our staff to ensure improvements are made. Thank you for bringing these issues to our attention and we hope you will consider staying with us again in the future.

10/10 Excellent

Rosenda

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are pet friendly too
Stayed 1 night in Apr 2024
Response from Melissa M. on 22 Apr 2024
Thank you for taking the time to review our hotel! We're extremely happy that you found your stay to be outstanding and hope to see you back soon!

10/10 Excellent

Drew

Stayed 2 nights in Apr 2024
Response from Melissa M. on 22 Apr 2024
Thank you for the great rating, we hope to see you again soon!

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Melissa M. on 15 Apr 2024
Thank you for taking the time to review our hotel! We're extremely happy that you found your stay to be outstanding and hope to see you back soon!

6/10 Okay

Javier

Business traveller
Liked: Cleanliness
The heater it was not working when I arrived to the room it was so cold . I try to turn on the wall controller but didn’t work.
Stayed 1 night in Apr 2024
Response from Melissa M. on 9 Apr 2024
We apologize for the inconvenience with the heater in your room. It's regrettable that it wasn't working when you arrived. We'll address this promptly to prevent similar issues in the future. Your comfort is important to us, and we appreciate your understanding. Thank you for choosing us, and we hope to welcome you back in the future!

6/10 Okay

Vanessa

Not awesome possum. But the cookies were fire.
Stayed 1 night in Apr 2024
Response from Melissa M. on 8 Apr 2024
Glad you enjoyed the cookies! We'll keep working to make your next stay awesome possum.

10/10 Excellent

DVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be coming back
Stayed 3 nights in Mar 2024
Response from Melissa M. on 8 Apr 2024
Great to hear! We look forward to welcoming you back soon!

10/10 Excellent

Ilyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay and very well priced.
Stayed 1 night in Apr 2024
Response from Melissa M. on 8 Apr 2024
We're thrilled to hear that you had a great stay with us and found our prices reasonable. Thank you for choosing us, and we hope to welcome you back in the future!

10/10 Excellent

Rupal

Stayed 1 night in Mar 2024
Response from Melissa M. on 15 Apr 2024
Thank you for the great rating, we hope to see you again soon!

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
it was excellent!
Stayed 1 night in Mar 2024
Response from Melissa M. on 28 Mar 2024
We're delighted to hear that you had an excellent experience! Thank you for your kind words, and we hope to see you again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Melissa M. on 25 Mar 2024
Thank you for the great rating, we hope to see you again soon!

10/10 Excellent

Dulce

Stayed 1 night in Mar 2024
Response from Lauren B. on 7 Apr 2024
Thank you for staying with us and thank you for your review. We hope to welcome you back soon!

10/10 Excellent

Lamel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service all around
Stayed 2 nights in Mar 2024
Response from Melissa M. on 11 Mar 2024
Thank you for taking the time to share your review. We appreciate the great comments and are very happy to hear you had a wonderful experience! We hope to see you again soon!

10/10 Excellent

Vicki

Travelled with family
We had a very delightful experience! The warm cookie was delicious!
Stayed 1 night in Feb 2024
Response from Tracy on 28 Feb 2024
Thank you for leaving us a review. We are thrilled that you enjoyed your stay and our signature Cookie welcome! We hope to see you again in the future.

10/10 Excellent

Julissa

Wes super quiet
Stayed 2 nights in Feb 2024
Response from Lauren B. on 22 Feb 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay with us. We hope to welcome you back in the not so distant future!

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden little gem. Great hotel and great price.
Stayed 2 nights in Feb 2024
Response from Lauren B. on 22 Feb 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay with us. We hope to welcome you back in the not so distant future!

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel, just renewed !!!
Stayed 1 night in Feb 2024
Response from Lauren B. on 22 Feb 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay! We hope to welcome you again in the not so distant furutre.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property is clean and up to date. I didn't like that the shower water was scolding hot! I was unable to complete my shower! Other than the shower issue it's a great place to stay!
Stayed 1 night in Feb 2024
Response from Lauren B. on 22 Feb 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay with us. We will get the showers looked at. Thank you for bringing that to our attention. We hope to welcome you back in the not so distant future!

10/10 Excellent

Maria

Travelled with partner
I’ll be coming back
Stayed 1 night in Jan 2024
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Rigoberto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience. I checked in late due to traffic and even though they didn’t have to, they allowed me and my family to check out an hour after without raising the price.
Stayed 1 night in Jan 2024
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

6/10 Okay

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three days
It's a modern American interstate Motel, you know what youre getting, theyre all the same. The breakfast was great, dont bother with the evening meal or the beer at the bar, both left a lot to be desired.
Stayed 2 nights in Jan 2024
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Luis Rosendo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

YUKASA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked DoubleTree Hotel in Palmdale for 4 of our crew members who needed to do some installations in the area. Each crew member had a king-bed room and expressed how clean and nice the facility was. They also loved the welcoming cookies (Double Tree signature) and felt like a treat to stay there although it was job-related. Based on the experience shared by my staff, I will definitely give DT Hilton the next staying opportunity when in the area.
Stayed 1 night in Jan 2024
Response from Tracy on 5 Feb 2024
Thank you for the review! We appreciate your business and look forward to seeing the team again.

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Fariba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is very clean and very modern, but the neighborhood is not safe.
Stayed 7 nights in Dec 2023
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Ariel

Stayed 1 night in Dec 2023
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

2/10 Terrible

Cursida

Stayed 1 night in Dec 2023
Response from Lauren B. on 2 Jan 2024
Thank you for taking the time to leave us a review. Our apologies for not exceeding your expectations. We will continue to work to make things right for our guests.

10/10 Excellent

Renee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here at the Double Tree was excellent. The hotel staff were friendly and helpful. I will look forward to visiting with this magnificent place again, next year. Thank You.
Stayed 2 nights in Dec 2023
Response from Lauren B. on 2 Jan 2024
Thank you for taking the time to leave us a review. We are so glad to hear you enjoyed your stay with us and hope to welcome you again in the not so distant future!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

MEIJINGZI

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

2/10 Terrible

Cursida

Stayed 1 night in Dec 2023
Response from Tracy on 5 Feb 2024
We apologize your stay was not up to par. If you wouldn't mind sharing your concerns, we would love to hear them. We are always looking for ways to improve on our guests' experience.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on 5 Feb 2024
Thank you for leaving us a review. We hope to see you back in the future!

6/10 Okay

Jasmine

Stayed 1 night in Nov 2023

10/10 Excellent

Lourdes

Travelled with family
Liked: Amenities
Great service and very clean
Stayed 1 night in Nov 2023