Pali Trip

Lovely hotel, close to the airport but slightly out of Jodhpur. The hotel staff were so friendly and helpful and I was given my room immediately even though I arrived well before check in time. The restaurant is excellent with a huge variety of à la carte options as well as a good buffet option. My room was large and bed was very comfortable

I checked in to sleep and but had trouble sleeping because of nearby party. When I raised my concern, it was properly addressed. General manager of the hotel personaly talked to me, understood my concern and not just apologized but rightly compensated with food and royal tour of the palace. He even offered free accommodation for another day but my trip plan didn't allow me to take it. Mr. Shyam singh from front office courtesly explained the palace and royal dynasty. It is not the goodies, free food or the tour that impressed me to give 5 stars but the courtesy of the General manager and Shyam singh in understanding my concern and placing customer satisfaction over everything else. I will be looking forward to stay again when I come back to Jodhpur. My heartfelt true feedback is to compliment the hotel staff and hope it help future guests.