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Hotel Excelsior Palace Palermo

4.0 star property
A refined retreat in the heart of Palermo's cultural district, where guests relax with drinks and meals after visiting the nearby Teatro Massimo opera house.

Choose dates to view prices

Hotel Excelsior Palace Palermo, steps from Teatro Massimo, offers breakfast at the on-site restaurant, in-room WiFi, a bar for evening relaxation, a gym, babysitting, and a praised concierge service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 18 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is Hotel Excelsior Palace Palermo pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Hotel Excelsior Palace Palermo?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Excelsior Palace Palermo?

Checkout is at noon.

Where is Hotel Excelsior Palace Palermo located?

Located in Politeama, this luxury hotel is within a 15-minute walk of Villa Trabia and Via Roma. Palermo Harbour is 2.1 mi (3.3 km) away. Giachery Station is 14 minutes by foot and Fiera Station is 21 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

8.8

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 159 out of 385 reviews
Rating 8 - Good. 151 out of 385 reviews
Rating 6 - Okay. 51 out of 385 reviews
Rating 4 - Poor. 14 out of 385 reviews
Rating 2 - Terrible. 10 out of 385 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの皆さん感じが良く、特にお部屋のお掃除の方はとても感じが良かったです。 いつも気持ちの良いお部屋にしていただき、リラックスできる環境で6泊中安らかな旅行ができました。 本当に感謝で一杯です。又、パレルモに行ったときは、是非こちらに宿泊します。
Stayed 6 nights in Oct 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
good location, close to nice park and several restaurants nearby
Stayed 2 nights in Oct 2019
Verified

8/10 Good

cristina

Liked: Cleanliness, property conditions & facilities, room comfort

Tão perto e tão longe do centro histórico

Quarto e banheiro grandes, bom café da manhã. Hotel com decoração tradicional, localizado numa avenida bem movimentada (tem um pouco de ruído de carro dentro do quarto) onde estão localizadas as lojas de grife, sem a balburdia de turistas e camelôs mas cerca de 3 km da área histórica (Catedral de Palermo, Palazzo Normando, Quatro Canti), o que dá uma caminhada de no mínimo 30 min até o início do centro. Hotel usado por executivos e membros de cias aéreas.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

MARIE-ANDREE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away from bustle yet close

Simply amazing and outstanding service!
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione e cortesia del personale del desk La mia suite pie essendo io da solo aveva due lettini che Occupavano completamente lo spazio del salottino impedendo Anche la apertura del Frigo.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is old but expensive. It has a good location, but unless you get a good rat be ready to accept a hotel that might have been great many years ago.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
La localizzazione è molto buona/ la struttura è il servizio non sono buone. Le finestre non si chiudono ne si aprano bene, per fare la doccia bagnava tutto il bagno, il divano letto era molto scomodo con le molle rotte, la michette molto vecchia. Assolutamente da sistemare, cascava acqua dalla soffitta in bagno. Nel colazione nemmeno pane integrale.
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was massive and had space for all of our luggage. The bathroom is lovely with a big bath. Very luxurious and comfortable for our last night in Italy. Parking out the front. Lovely, helpful staff. Worth every penny.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all. Great locatiin and excellent hotel restaurant staff.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel con posizione molto centrale, personale gentilissimo. È il mio hotel preferito a Palermo.
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Old Glamour hotel needs an overhaul.

It was so so. The reception staff was great and the breakfast very good. Dinner also was good and staff nice. The condition of the hotel is run down, carpets are filthy, wallpaper peeling and tacked on with thumb tacks in places! You can see that it was at one time a beautiful hotel, it has the old world glamour. But it desperately needs to be painted, new carpets and general clean up would do this property a great service. Lots of street noise at night and a good half hour walk to the old town for tourist attractions.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale molto disponibile, stanza pulita, posizione centrale. Nel complesso, sono rimasto molto soddisfatto.
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Solid Value Hotel

A good value hotel in Palermo. A bit of a walk (15-20 minutes) to the historic centre, but a good location overall. Hotel is a bit tired in spots, but still retains much of the elegance of its earlier days. Staff were, without exception, helpful and friendly.
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tutto molto bene

Struttura molto bella e ben curata, personale disponibile. Letti confortevoli e stanze, cosi come i bagni, molto spaziosi e puliti. Colazione molto ben assortita sia per quanto concerne il dolce che il salato. Da migliorare solo il caffè
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice staff , good breakfast. Solid, traditional, old world Italian hotel.
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é ótimo, bem localizado, bom café da manhã, os garçons do restaurante ( jantar ) , excelentes, os do café da manhã, nem tanto. O quarto é ótimo, a acomodação para o terceiro hospede, sofa cama, nem tanto
Stayed 1 night in Sep 2018
Verified

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEWARE - TOURIST TRAP !!

Horrible!!! Dirty hotel, did not want to refund our unised days. It is a TOURIST TRAP !!
Stayed 3 nights in Aug 2018
Verified

6/10 Okay

Henry

Disliked: Staff & service
Room had no windows. We are charged parking fees although car was parked in the street one of the nights.We were led to believe breakfast was included ; to avoid discussion, we paid anyway.
Stayed 2 nights in Jul 2018
Verified

6/10 Okay

jeanmi/isa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nous avons loué 2 chambres, les deux étaient côté place donc très bruyantes. L’une avait une clim HS et l’autre une fuite dans le plafond avec un bruit de goutte à goutte insupportable la nuit...nous avons demandé l’échange, plus de bruit de circulation mais une douche bouchée et le lendemain le système d'évacuation du lavabo HS... un peu pénible quand même !!! Le petit déjeuner est très bien
Stayed 7 nights in Jul 2018
Verified

8/10 Good

Mette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt hotel i godt område.

Rigtig fint hotel med historie og sjæl. Samlet set en god oplevelse med god service og god beliggenhed. Eneste minus var at der løb vand ud på hele badeværelsesgulvet fra vores bad. Ekstra plus er, at shuttle-bussen til lufthavnen går lige foran hotellet.
Stayed 3 nights in Jul 2018
Verified

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradável

Agradável, embora ficamos apenas uma noite. Hotel bem localizado e muito conveniente para quem deseje conhecer Palermo e Região.
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service location and rooms

Excellent service - great location in high class area away from bustle of the city. Taxi rank right outside. Rooms large and comfortable. The staff super helpful and friendly - a pleasure to stay.
Stayed 3 nights in Jun 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno per motivi di lavoro . Albergo adeguato e confortevole. Ottima colazione
Stayed 1 night in May 2018
Verified

8/10 Good

VALTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é antigo, até aí nenhum problema, gosto de me hospedar em hotéis clássicos. Mas está precisando de manutenções. Café da manhã poderia ser melhor. Pessoal mal treinado, diria até mal educado, brigando entre si diante dos hóspedes no café da manhã. Desagradável.
Stayed 4 nights in May 2018
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Soggiorno a Siracusa

Hotel accogliente e raffinato in posizione strategica. Ottima la qualità del servizio e il ristorante.
Stayed 1 night in Apr 2018