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Reviews of The Arista Hotel

4.5 out of 5
The Arista Hotel
Jl. Kapt. A. Rivai, Palembang, South Sumatra

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 43 reviews" "
Rating 8 - Good. 20 out of 43 reviews" "
Rating 6 - Okay. 2 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOOK NO FURTHER! ARISTA IS THE BEST IN PALEMBANG!
Arista Hotel in Palembang exceeded my expectations in every aspect. The lobby welcomes you with grandeur, the room offers ample space and a convenient work table. The cozy bed ensures a comfortable stay, complemented by a rejuvenating rainwater shower in the impressive bathroom. Fast and efficient check-in/check-out processes streamline the experience. One standout feature is the delightful breakfast spread, featuring a variety of local delicacies. The proximity to ICON mall adds to its appeal, but caution is advised when crossing due to the lack of traffic lights. Overall, Arista Hotel has my highest recommendation as the best choice in Palembang.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jolando Wee Khong, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property adjacent to the biggest mall in palembang. got upgraded to a club room which is nicely furnished
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Laundry never returned!
I paid for the express service to wash my clothes, it indicates to get them back in 3 hours. I checked out two days later and did not manage to get them back. The hotel staff: `Eka from the Front Office Department`` reached out afterward, send me a picture of the package, and was going to charge me to send them back to my home address. It has been a month now, the clothes still did not arrive and the WhatsApp number got silent. VERY POOR CUSTOMER SERVICE!!
Stayed 5 nights in Sep 2022

10/10 Excellent

Edward

Stayed 12 nights in Aug 2022

10/10 Excellent

Charless

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Marcelinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in palembang
Love it. Location,,staff, breakfast. Evert Yyhinv Love it. Location, staff, breakfast. All perfect
Stayed 1 night in Jul 2019

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

GOPAL, Gopshk@gmail.com

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at great location. Opposite mall have all shopping and restaurants.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Love the size of the tub! Thanks for the upgrade. The service from breakfast F&B staff were better than Front Office, especially their English proficiency. Housekeeping was polite and provided good service. Breakfast spread was good, but could improve on taste and heating mechanism. The same processed juice was prepared for breakfast, yet the water to cordial juice ratio was not the same, as we noticed that the juice on the second day was more sour. Hotel management should think of safety for staff who Work at Height. Ladder was used from 1st floor to 2nd floor when changing lobby curtain. 2 staff hold the ladder at each floor while the 3rd staff climb to the ceiling, no safety boots nor safety harness was used. Hotel is beside a new mall, just be courageous enough to cross the busy road. Easy to catch Grab to go anywhere.

8/10 Good

Jeslyn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in the busy street
Great service from Hotel staffs, Friendly and helpful. The room is clean. Good spread of breakfast choices with many local delights! The hotel provide free wifi for only 3 devices but the staff is kind enough to increase the no of devices for me.
Stayed 1 night in Mar 2018

8/10 Good

Patrick, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing and good experience. Hotel room was clean and services rendered by the staff were excellent. Would go back there again on my next visit.
Stayed 2 nights in Mar 2018

10/10 Excellent

Tina, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service! They were very professional
I give two thumbs up for the Concierge staffs! Very friendly and attentive. About the rooms.. Some have been renovated but some are still old rooms. There are renovation construction in progress so be mindful of the noises.. They said the construction will stop at 5pm, but it was not.. I can still hear the noises up to 6 or 7pm. Quite disturbing. There was something wrong with the shower water too.. I couldn't set it up to warm. It was either too hot or cold. They need to fix that water heater.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great breakfast, but why have those exterior lights that shine in the guest rooms?
Stayed 4 nights in Aug 2017

8/10 Good

yustina

Liked: Staff & service
Disliked: Property conditions & facilities
High level of service from the staffs
Location is great, near Palembang Icon Mall. Superb level of service from the staffs. They were so friendly and attentive. Well done! The room is quite spacious although it looks old. It should be renovated soon..

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
The hotel was okay considering the area it was located in. Not much around the hotel to see, but then again, not much in the city to write about. The room was nice and clean though and breakfast was good.

8/10 Good

Jou Wen, Malaysia

Liked: Cleanliness, staff & service, room comfort
The Arista hotel review
Wifi wasn't stable.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

shahril, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to rest and relax
Wonderful stay,book another room for my parents as they loves the calm and relax atmosphere the moment they step in the hotel.Friendly staff,service with a smile,good breakfast.Definitely will stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tek Sheng, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel
Enjoyable stay, very friendly and helpful staff, very comfortable room and near to Palembang Icon shopping mall also Palembang Square. Very nice breakfast especially the chicken porridge.

10/10 Excellent

Lim, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palembang
The best stay in Palembang. Top location!

8/10 Good

arie, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room and friendly staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Had a great stay. One of the best hotels in Palembang. Wonderful staff, great location across from Palembang Icon (new mall). Tons of breakfast options. Also had lunch in the restaurant and it was great. Awesome pool! Can't say enough nice things about this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Palembang!
Directly across from new mall Palembang Icon (free shuttle service to and from mall offered, as hotel is located on a busy street). Building in great condition, awesome pool and gym, rooms were very nice, lots of breakfast options, and friendly staff. The restaurant is also great. Love this hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage professionnel à Palembang. Le quartier est en chantier (construction du métro).
Stayed 2 nights in Nov 2017

8/10 Good

Younglae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
도보 5분거리 쇼핑센터가 있는 점이 장점이며, 숙박 또한 무난하며 대체적으로 편안한 편입니다. 1층에 있는 중국 레스토랑 및 이탈리안 레스토랑 또한 무난합니다. 2박 정도 숙박하시기에 편안한 편입니다.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City center hotel
Good hotel located center of Palembang next of shopping malls. In lobby bar and hotel restaurant they serve beer and wine.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
おすすめです。
立地環境が良く便利でした。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konf reservasi kurang ok, namun ketika masuk puas.
Awalnya susah konfirmasi ke bag reservasi karena menurut pihak hotel email dari Hotels.com belum masuk. namun setelah email dan telp beberapa kali untuk konfirmasi ke pihak EAM The Arista, maka semuanya clear. Dan ketika sampai hotel ternyata dapat kamar duluxe yang luas dan melegakan. apalagi ketika breakfast. Menunya sangat banyak baik menu eropa maupun tradisional, makanan maupun minuman. terkesan dengan ragam juice yang sangat banyak dan asli dan fresh dari buah segar bukan pabrikan.Syukur deh puas.

8/10 Good

King Sum, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Palembang
Nice hotel in a old city

6/10 Okay

Kam To

Liked: Room comfort

6/10 Okay

kamal, Bogor

Disliked: Cleanliness, property conditions & facilities, room comfort
Tdk recomendate untuk yg lain
Tidak memuaskan alias jelek semua

10/10 Excellent

gillho, Jakarta, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안한 숙면을 취할 수 있었던 객실... 특히 부대시설 Bar의 분위기가 좋았어요... 잔잔한 음악이 흐르고 맛있는 스낵들 특히 친절한 웨이트레스... ^^

8/10 Good

irhan febijanto, bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good andvery convineince

8/10 Good

supri, Plbg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tengah kota yg nyaman
Letak yg pas, tak jauh mau kemana2 ditengah kota dan dkt tempat belanja dan hiburan, pelayanan yg baik...

10/10 Excellent

kwansik, jambi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come back to The Arista hotel
I feel like very comfortable. So I had a good time.

8/10 Good

ルマーリマス, バンコク

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーション、設備はいいがレストランは不満残る。 ５スターを望んだら 期待外れ
初のパレンバン行き。ネットで最もよさそうなホテルを選択。 パレンバンは歴史に残る古い都市、伝統家屋を見て回る旅だったが、ホテルは新しい設備の ところを選んだ。部屋のつくりも機能的でよい。だが２４時間オープンのホテル内レストランは 味がよくない。スタッフが勧める日本のラーメンを注文したが、ひどかった。スープがまるで だめ。パンも固くてまずい。サラダも品質が落ちる。外国のお客の比率が低いからなのか、それにしても国際基準になっていない。 　

2/10 Terrible

Merry, B

Disliked: Staff & service, property conditions & facilities, room comfort
Satff yg sngt butuk
Arista adalah hotel yg memiliki staff terburuk yg pernah sy alami dr seluruh dunia hotel yg to pernah sy kelilingi. Staff tsb sempat sy foto krn kesal.