2 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas
Check availability

Reviews of Novotel Palembang Hotel & Residence

4 out of 5
Novotel Palembang Hotel & Residence
Jalan R Sukamto No 8a, Palembang, South Sumatra

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 51 reviews" "
Rating 8 - Good. 29 out of 51 reviews" "
Rating 6 - Okay. 4 out of 51 reviews" "
Rating 4 - Poor. 4 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

CHONG BENG

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Praburizal on 27 Mar 2024
Dear Chong BengWarmest Greetings from Novotel Palembang Hotel & ResidenceThank you so much for give us a good rating, we will share with our team. I am sure that your rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesLooking forward to welcoming you back at Novotel Palembang.Sincerely,PraburizalFront Office Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to relax and forget about work. It was great
Stayed 3 nights in Jun 2022
Response from Herman on 28 Jul 2022
Dear Mr. John, Thank for staying with us, we are glad you enjoy your stayed with us. Your review have been share with our teams. We are delighted to welcome you back at Novotel Palembang. #staysafe Cheers, Herman Wijaya General Manager

8/10 Good

DIMAZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Satisfied
Stayed 1 night in Jan 2021
Response from Yoesi Bagus Taruna on 11 Jan 2021
Dear Dimaz, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Yoesi Bagus Taruna General Manager

10/10 Excellent

DIMAZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great start for the year!
We enjoyed our stay!
Stayed 1 night in Jan 2021
Response from Yoesi Bagus Taruna on 11 Jan 2021
Dear Dimaz, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Yoesi Bagus Taruna General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Great place, nice vibes. Just not too well maintained
Stayed 1 night in Jan 2020
Response from Yoesi Bagus Taruna on 4 Mar 2020
Dear Sir/Madam, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us also thank you for your comments regarding hotel maintenance. Your comment has been shared to the entire team and we have taken some necessary actions for further rectification. Again our sincere apologies for these shortcomings and hope that you will not put us in permanent disfavour as we all look forward to welcoming you back to Novotel Palembang Hotel & Residence. Kindest regards, Yoesi Bagus Taruna General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2019
Response from Yoesi Bagus Taruna on 25 Oct 2019
Dear Bapak/Ibu, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih atas waktu yang Anda luangkan untuk memberikan penilaian kepada kami. Kami nantikan saran dan masukan yang akan Anda berikan kepada kami. Salam, Yoesi Bagus Taruna General Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing travel
Stayed 3 nights in Sep 2019

8/10 Good

Sumawati muliawan

Liked: Staff & service, room comfort
Big room
Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full
Stayed 1 night in Aug 2019

8/10 Good

Joy

Liked: Staff & service, property conditions & facilities, room comfort
Nice and spacious
The place is nice and spacious but kind of old
Stayed 2 nights in Aug 2019

8/10 Good

Kah Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for biz trip
Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better.
Stayed 2 nights in Jul 2019
Response from Golly Lutfi on 8 Jul 2019
Dear Kah Hock, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Golly Lutfi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel - but 15 min out of centre of town, and food and drink very expensive. This is INdonesia - why are we paying £3 for a small bottle of mineral water, and £10 for breakfast? Also ... Accor makes a big noise about sustainability - but still provides guests with water in single use plastic bottles. Get with the programme! Provide us with water fountains/dispensers and reusable containers for our rooms.
Stayed 2 nights in Mar 2019
Response from Golly Lutfi on 8 Apr 2019
Dear Catherine, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for your time in communicating this review during your recent stay with us. It’s a big regret for me to hear that your stay with us was not a memorable one. Once again, thank you for your time in communicating the comments. It is feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence. Kindest regards, Golly Lutfi General Manager

4/10 Poor

NatureTrekkers, Petaling Jaya

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Love the decor and layout. Disappointed with hotel services (the human side, the hospitality). Not sure if their good spoken English translates to good understanding and effective action. Information abt Le Club Accor was by discovery. Found brochure left at reception and on shelf. No hotel staff enquired if I were a member. At chk in, we spent a good half hour or so, arguing abt Expedia Price Summary. Hotel staff kept saying it was a deposit (when I showed her Expedua document). Night before chk out, we went to reception to pay final bill. Billing items were incorrect. Charges for driver incorrect. She had to call hotel rep to confirm. Charges for F&B without 30% discount for Le Club Accor mbrs despite giving thm my mbrship number at chk in. Paid bill after finalised. Next morning, we were walking to the car for airport txfr whn recption staff hurriedly walked up to us. He asked if we chipped the edge of room kettle. I replied, it was already chipped whhn we came in on 1st day. I actually took a photo of chipped kettle on our 1st day, thinking ahead that hotel might blame us for it and demand to charge it. He apologised. Overall, the "not human" side of the whole experience was great but not the reverse. Novotel is a brand. Hotel staff must keep up with the brand. I would give 2 star for the hotel services based on my 3D2N stay at Novotel Palembang.
Stayed 2 nights in Nov 2018
Response from Golly Lutfi on 16 Nov 2018
Dear Nature Trekkers, Thank you for taking your time to complete a review on Expedia and we have learned about the problems you encountered during your recent stay with us. Please allow me to express my sincere apologies for the inconveniences you have experienced. It is with regret I noted the inconveniences you experienced relating to the FB discount as a member of our Loyalty Program and during the process of check-in & check-out. In our efforts to achieve a level of service whereby guest expectations are being anticipated and met, we obviously have failed on a number of occasions, as you have duly pointed out. Rest assured, your comments have been conveyed to the managers concerned for the necessary rectification. Once again our sincere apologies, we look forward to another opportunity of serving you and imparting a better guest-experience should your travel plans bring you back to Palembang. Kindest regards, Golly Lutfi General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Not too bad for a business stay
Stayed 2 nights in Oct 2018
Response from Golly Lutfi on 5 Nov 2018
Dear Valued Guest, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Golly Lutfi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel with attentive staff. Even when it is hot, the circular design means that you can walk around in the shade!
Stayed 6 nights in Jul 2018

8/10 Good

Tegoeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Golly Lutfi on 23 May 2018
Dear Tegoeh, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih atas penilaian yang sangat baik dari Anda. Kami nantikan kunjungan Anda berikutnya dikeramahtamahan khas Novotel dengan pengalaman yang lebih menyenangkan. Hormat kami, Golly Lutfi General Manager

8/10 Good

anoymous, malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for relaxation or business stay.
Stayed in this hotel twice and will stay again. Reception staff(guy) a bit stiff, no priority given despite being an Accor Plus member to check in early at 12pm, have to wait (excuse- room not ready). Follow up with another lady staff half hour later, then only ok to check in.
Stayed 1 night in Apr 2018
Response from Golly Lutfi on 8 May 2018
Dear Reviewer, Thank you for taking the time to share this review. We do take pride in catering to our guests' needs the best way we can and your feedback is extremely valuable to us, as we strive to improve with each and every guest experience. Again, thank you for your review and may I take this opportunity to say that we all look forward to welcoming you back to Novotel Palembang Hotel & Residence in the near future. Sincerely, Golly Lutfi General Manager

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel with garden
Room furniture not very well maintained. Hot water for shower was not working well.
Stayed 3 nights in Dec 2017
Response from Golly Lutfi on 18 Dec 2017
Dear Sir/Madam, Warmest Greetings from Novotel Palembang Hotel & Residence Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at the Novotel Palembang Hotel & Residence. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Golly Lutfi General Manager

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for couple
Amazing hospitality by the staff who decorated our room since we were celebrating our anniversary there.
Stayed 2 nights in May 2017
Dear Reviewer, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

8/10 Good

Wooi Sin

Liked: Cleanliness, staff & service
too far from main lobby

10/10 Excellent

JUARES RIZAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Palembang
Cozy and quiet hotel which is good for relaxing and taking time off work. Surrounding area offers wide range of local delicacies just walking distance away. Highly recommended for business traveller.

6/10 Okay

Aldrich

Liked: Cleanliness
spacious renovated rooms, a worn out bathroom furniture, free wifi, a better services needed (front desk at night, and room service)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Dec 2016
Dear Mr/Mrs, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for give us four star rating, we will share with our team. I am sure that your four star rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Looking forward to welcoming you back at Novotel Palembang. Sincerely, Herman Wijaya Executive Assistant Manager

4/10 Poor

Krisanti P.

Liked: Staff & service
Disliked: Cleanliness
Nightmare. We been robed in hotel exit gate.
Awful security. Two men with motorcycle robed us only 2 meter from hotel exit gate. No security guard or security camera outside the gate. No compensation from the hotel. We lost 3 cellphones, money, passport, credit cards, jewelries, 2 Ray Ban sunglasses, handbag & 2 wallets (Michael Kors & Balenciaga). Old hotel. Very expensive, unreasonable price for food & drinks. Bad service from Palembang city immigration when we tried to fixed our travelling document. Real nightmare. The only good thing is this hotel have a very pleasant staff & Palembang city police also very kind & helpful.

6/10 Okay

Sandy, Singapore

Liked: Cleanliness
Disliked: Staff & service
Not up to expectations
Booked for a double bed but was given 2 singles instead. Room not up to my expectations. No minibars as mentioned in the hotel descriptions and needless to say about having a microwave. We were only provided with coffee/tea and a kettle. Not worth for the price we had to pay.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ted1007

Liked: Cleanliness, room comfort
Annoying experiences
Overall I would rate the hotel as excellent. However, the 1st day as soon as my wife & I entered the room, someone called to ask me to pay the room charges, which I had definitely paid online! After my argument, it was quiet.... But the horror haunted back at the last evening before our check-out! First, we were locked out of our room; so we had to return to the Receptionist, which is a distance away, to get both our proximity cards reset! Then, at about 11.15pm, when the hotel guests are supposed to rest, we got a call to ask me to settle the room charges again... Of course, I disputed. But, I could not sleep well after the incident! I hope you can forward my feedback to the hotel management to look into this serious breach of guest' privacy and bad manner of the staff, which reflects their poor training....

4/10 Poor

Miss Tong

Liked: Cleanliness, room comfort
Disliked: Staff & service
Novotel Palembang
This hotel was a total disappointment to me on my third day there. I have bear with the air conditioner which was not functioning properly during my two days stay and on my third day when I decided to extend my stay I asked for a transfer to another room. At first I was asked to wait for the room. We waited and was unable to leave the hotel before we have the new room. Two hours later I called up as there was no news and was again asked to wait which made me really mad as I have waiting for more than two hours. In the end we were asked to wait while they check for the room. We mentioned to them that we have alot of things to carry and requested for a bell boy but none were available. Finally we were transfer to another room which was so far away it was even worst then our first room. With anger I called up reception to make a complaint. In the end we didn't really enjoy our stay there as a result of these poor services. I was not asked for a deposit on my first day there, but instead was asked to pay for a deposit on the third day. Bookings were all fully paid and yet I was told that I have only paid for the first day and was charged again. This was ridiculous and if the person who had done the bookings was not myself, they might had cheated them and asked them to pay for the 2 nights. This is a four star hotel and is this the way they train their staff and run the hotel?

10/10 Excellent

Jongwook

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good.
Lobby and room condition was perfect. Good fitness center and out side swimming pool. Service was very good as well and receptionist do speak Korean. All good!
Stayed 1 night in Nov 2019
Response from General Manager on 2 Aug 2022
Warmest greeting from Novotel Palembang Hotel & Residence, Thank you for your review of Novotel Palembang Hotel & Residence. We are delighted that you enjoyed your stay with us and felt safe while stayed with us . We hope you will return in the future so you can repeat your amazing visit. Sincerely, Herman Wijaya

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
침대와 베개가 아주 편리하였습니다. 또한 야외수영장시설도 아주 좋았습니다. 호텔 조식도 아주 좋았습니다. 단, 옷장 전등이 꺼지지 않습니다. 그래서 밤에 소등되지 않아서 곤란했습니다. 전기시설정비를 바랍니다.
Stayed 1 night in Oct 2019
Response from Yoesi Bagus Taruna on 18 Oct 2019
Dear Valued Guest, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to complete this review during your recent stay with us. It is with regret I noted the inconveniences you experienced relating to the unfunctional lights on the closet while you're trying to take a good rest in the room. I have communicated these issues to the team for further rectification. Again, thank you for your review and we all look forward to welcoming you back to Novotel Palembang Hotel & residence on your next visit to city. Kindest regards, Yoesi Bagus Taruna

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Adiana

Liked: Staff & service, room comfort
Good hotel overall, tapi karena sudah lama dan penuh terus jadi kondisi bagian dalam kamar mandi sudah "usang". It will be great kalau dibenahi atau direnovasi sedikit2..
Stayed 1 night in Mar 2019
Response from Golly Lutfi on 8 Apr 2019
Dear Ardiana, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih atas waktu yang Anda luangkan untuk memberikan ulasan pada kunjungan Anda di Novotel Palembang Hotel & Residence. Kami sangat menghargai komentar dari Anda untuk perbaikan kualitas pelayanan kami dimasa yang akan datang. Sekali lagi terima kasih, kami nantikan kunjungan Anda berikutnya di Kota Palembang. Salam, Golly Lutfi General Manager

8/10 Good

Ellya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Golly Lutfi on 3 May 2019
Dear Ellya, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih atas waktu yang Anda luangkan untuk memberikan penilaian kepada kami. kami nantikan saran dan masukan yang akan Anda berikan kepada kami. Salam, Golly Lutfi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Golly Lutfi on 7 Nov 2018
Dear Valued Guest, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih atas waktu yang Anda luangkan untuk memberikan penilaian yang sangat baik pada kunjungan Anda di Novotel Palembang Hotel & Residence. Harapan kami dapat menyambut Anda kembali dikeramahtamahan khas Novotel dengan pengalaman yang lebih menyenangkan. Salam, Golly Lutfi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
The best hotel you can find in Palembang. I would choose over other hotels in Palembang if I have another chance to visit this town. There is not much to see in terms of sightseeing though. I was told the spa offers great service as well even though I didn't have a chance to use it. The room and bathroom were very spacious and clean.
Stayed 7 nights in Jul 2018

8/10 Good

k, 日本

Liked: Cleanliness, staff & service, room comfort
便利なホテル
初めてのパレンバン旅行でしたが、快適に過ごす事ができました、リゾート地や観光地ではないので、ホテルも少し心配でしたが、部屋も広くアメニティも充実していました。掃除も丁寧にされていました。買い物も徒歩圏内に大型ショッピングセンターがあり、便利です。小さいペットボトルの水は無料だと勘違いしていました。デポジットで15000円ほど支払いがあったのは驚きました。後、せっかくのベランダに椅子などが何もなかったのは残念でした。でも、次回パレンバンに来たときは、やっぱりこのホテルを利用させていただくと思います。いろいろ親切にして頂きありがとうごさいました。
Stayed 3 nights in May 2018
Response from Golly Lutfi on 18 May 2018
親愛なるk、 ノボテルパレンバンホテル＆レジデンスの温かいご挨拶 ノボテルパレンバンホテル＆レジデンスにご滞在のお客様のコメントをお待ちしております。 肯定的なフィードバックを受けることは常に喜びです。 あなたの次の訪問が以前のものと同じくらい楽しいものになることを願っています。 敬具、 ゴリールッフィ ゼネラルマネージャー

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk service!
De ansatte var veldig trivelige. Til å begynne med valgte vi å sjekke inn noen minutter etter at vi kjøpte oppholdet gjennom Hotels, dessverre tok det litt tid da de ikke hadde fått det inn i systemet deres. De tilbydde oppfriskende jus for begge av oss. Vi fikk etter noen minutter beskjed om at rommet var klart, og vi fikk gratis frokost gjennom hotellet. De ansatte ved frokosten elsket oss, og det samme gjorde vi. Jeg og min kompis var veldig pratsomme og fant mye til felles med de ansatte ved frokosten. Takk til dere alle ved frokosten! Jeg ser VELDIG frem til å reise tilbake til samme hotell. I tillegg til trivelig ansatte, så hadde hotellet alt det vi trengte: basseng og treningsstudio. Det var også et kjøpesenter rett ved hotellet, og man skulle trodd at det skulle være en del bråk pga. at vi var så sentrale, men tvert om - hotellet er gigantisk så det var veldig utelukket fra sentrums bråk.
Response from Golly Lutfi on 10 May 2018
Kjære anmelder, Varmeste hilsener fra Novotel Palembang Hotel & Residence Takk for at du deler din anmeldelse under ditt siste opphold hos oss, hele laget er glad for å høre at du virkelig likte oppholdet hos oss. Vi ser alle frem til å ønske deg velkommen på Novotel Palembang Hotel & Residence på din neste tur til denne byen. Vennlig hilsen, Golly Lutfi Daglig leder

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Pelayanan baik , hanya bantalnya sudah harus diganti , kamar mandi perlu lebih diperhatikan lagi kebersihannya. Yang lain baik
Response from Golly Lutfi on 8 May 2018
Dear Reviewer, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih telah memberikan ulasan selama anda menginap di Novotel Palembang. Kami sangat menyesal atas komentar dari Anda. Kami sangat menghargai komentar tersebut untuk dapat kami jadikan perbaikan kualitas layanan kami kedepannya. Sekali lagi kami mohon maaf atas ketidaknyamanan Anda, kami harap hal tersebut tidak mengurangi keinginan anda untuk kembali berkunjung ke Novotel Palembang. Hormat kami, Golly Lutfi General Manager

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel perlu renov untuk kamar mandi
Response from Golly Lutfi on 8 May 2018
Dear Mohammad, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih telah memberikan ulasan selama anda menginap di Novotel Palembang. Kami sangat menyesal atas komentar dari Anda. Kami sangat menghargai komentar tersebut untuk dapat kami jadikan perbaikan kualitas layanan kami kedepannya. Sekali lagi kami mohon maaf atas ketidaknyamanan Anda, kami harap hal tersebut tidak mengurangi keinginan anda untuk kembali berkunjung ke Novotel Palembang. Hormat kami, Golly Lutfi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適なホテル
近くにショッピングモールがあります。
Stayed 1 night in Jun 2017
親愛なるレビュー、 ノボテルパレンバンホテル＆レジデンスからの暖かいご挨拶 私たちは心からあなたが私たちに感謝しノボテルパレンバンであなたの経験を共有するために時間を割いて感謝しています。それは、そのような私たちは私たちのサービスの品質を維持することができますあなたのようなフィードバックを介して行われます。 私たちは、私たちのチームにご意見をやる気渡されています。 もう一度、あなたの継続的なサポートに感謝し、私たちは近く、さらに戻っていないであなたを歓迎することを楽しみにしています。 敬具 Murtiハリ・ウィボー ゼネラルマネージャー

8/10 Good

RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con piscina exterior y bar
Hotel correcto. Aunque el precio es algo superior al de otros en Palembang, tiene una piscina exterior y un bar donde tomar algo/comer/cenar. La piscina es lo más significativo.
Response from General Manager on 26 Dec 2016
Estimado Señor / Señora: Saludos más cálidos del Novotel Palembang Hotel & Residence Agradecemos sus comentarios sobre su estancia en el Novotel Palembang Hotel & Residence. Siempre es un placer recibir retroalimentación positiva. Compartiré sus comentarios con nuestro equipo. Estoy seguro de que esta retroalimentación servirá como un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por compartir su experiencia, y esperamos que su próxima visita sea tan agradable como la anterior. Sinceramente, Herman Wijaya Gerente Ejecutivo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Dec 2016
Dear Mr/Mrs, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for give us four star rating, we will share with our team. I am sure that your four star rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Looking forward to welcoming you back at Novotel Palembang. Sincerely, Herman Wijaya Executive Assistant Manager

8/10 Good

Taufikur

Liked: Staff & service, room comfort
Hotel dengan arsitektur menawan
Tempat yang nyaman dengan view dan suasana menyenangkan
Response from General Manager on 15 Dec 2016
Dear Mr/Mrs, Salam hangat dari Novotel Palembang Hotel & Residence Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Palembang Hotel & Residence. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Wijaya Executive Assistant Manager

6/10 Okay

Aki, Tuusula

Liked: Staff & service
Novotel hotelli Palembangissa
Hyvä hotelli Palembangissa. Vieressä ostoskeskus, sekä hyvä paikallinen ravintola, Seafood. Lähellä on myös hyvä golf kenttä. Hotellissa uima-allas, sauna, hyvä kuntosali. Isot huoneet, myös perheille useammalla makuuhuoneella.
Response from Novotel Palembang on 15 Dec 2016
Dear Mr. Aki, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya Executive Assistant Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Dec 2016
Dear Mr/Mrs, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at the Novotel Palembang Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Herman Wijaya Executive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Dec 2016
Dear Mr/Mrs, Dear Mr. Chris Rae, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for give us five star rating, we will share with our team. I am sure that your five star rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Looking forward to welcoming you back at Novotel Palembang. Sincerely, Herman Wijaya Executive Assistant Manager

8/10 Good

veijo

Liked: Staff & service, room comfort
Response from General Manager on 15 Dec 2016
Dear Mr. Veijo, Dear Mr. Chris Rae, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for give us five star rating, we will share with our team. I am sure that your five star rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Looking forward to welcoming you back at Novotel Palembang. Sincerely, Herman Wijaya Executive Assistant Manager

8/10 Good

Don, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식 굿
정말 좋아요 특히 아침

8/10 Good

y, スマトラ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
パレンバンリゾート
部屋のタオルが日によって用意されてなかったりする事があったが、スタッフの挨拶が爽やかなのは良かった。朝食にジャムー(インドネシアの滋養強壮剤のような飲み物)があるのはおもしろい。近くにptcモールがあるので、買い物には困らない。

8/10 Good

surya, pendopo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
homey family hotel
Kami menginap 2 malam, kami menginap hanya sekedar refreshing keluarga. Stafnya ramah-ramah. Lobi besar dan nyaman. Anak suka dg kolam renangnya yg jernih. Saat itu ada renovasi di area sekitar kolam. Kamar juga nyaman dan privasi terjaga, free wifi, luas, terasa seperti di rumah sendiri. Kebetulan kami dpt kamar di lantai 2 dg view taman. Selain itu lokasi hotel berdekatan dg mall PTC dan tempat makan yg bervariasi, sehingga memudahkan utk memilih makanan selain makanan order di hotel. Secara keseluruhan hotel ini begitu homey dan bikin betah, terutama utk keluarga.