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Reviews of Ayola Sentosa Palembang

3.5 out of 5
Ayola Sentosa Palembang
Jl. Kolonel Atmo No. 16, 17 Ilir, Ilir Tim. I, Palembang, Sumatera Selatan

Reviews

4.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 1 out of 1 reviews" "
Rating 2 - Terrible. 0 out of 1 reviews" "

4.0/10

Cleanliness

4.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

4/10 Poor

Darius

Disliked: Cleanliness, staff & service, property conditions & facilities
Highly Not Reccomended
This hotel is so not recommended. Why? OK first I got no towel and toothpaste in my room and the bathroom if we take the shower, the water wouldn't go down fast to the drainage so it will create a puddle. Not just that, after I get the towel, the smell of the towel is really not good. The sheet on the bed is also dirty because I can see black stain there. The only good thing about this hotel is only the room is kinda big.
Response from Alan on 16 Nov 2020
Dear Mr. Darius, Warmest greeting from Ayola Sentosa Hotel Palembang, We are really apologize for any mistakes from our hotel before. We already getting better with new management from Topotels group. We still improve and getting better for the service from our staff and also improve our facilities at the hotel. All your suggestion and comment is a value things that make us getting better. We hope and invite you to come to our hotel again and feel our new management. We hope to serve you even better in the future. See you for the next visit. Thank You. Best Regards, Ayola Sentosa Palembang