Outdoor pool
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Reviews of ASTON Palembang Hotel & Conference Center

4 out of 5
ASTON Palembang Hotel & Conference Center
Jl. Jendral Basuki Rahmat No. 189, Palembang, South Sumatra

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 28 reviews" "
Rating 8 - Good. 15 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 2 nights in Mar 2021
Response from ASTON Palembang on 23 Mar 2021
We apologize that your experience did not meet your expectation. We would like to have the opportunity to investigate your feedback further. Please could you contact us at palembanginfo@astonhotelsinternational.com. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel to stay. It quite far from town center. You need to get ride to go anywhere.
Stayed 1 night in Jan 2021
Response from Best regards, Front Office Manager on 1 Feb 2021
Thank you for the review and we look forward to welcoming you back.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
This has got to be one of the best value for money hotels I’ve ever stayed in. Good service, very clean and well provisioned room, great breakfast. I used the pool and small gym each day. If I was to give any comments for future customers, some visitors may find it useful to know that alcohol is a little hard to get in the hotel and city.
Stayed 4 nights in Jan 2020
Response from ASTON Palembang on 23 Mar 2021
Dear Matthew, thank you for your nice review. We look forward to welcoming you back soon.

8/10 Good

Lisarini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Tajbar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast but inadequate room service choices
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's new and clean
Stayed 4 nights in May 2019

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Dec 2018

10/10 Excellent

Mahdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Sofia Dinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Judy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good location
Although we went at the wrong timing, during the Hari Raya holidays, the staff are quite helpful & there’s a pool for us to go for a dip as well as the shopping malls are nearby so at least we could busy ourselves doing what facilities are available for us. There are good TV channels for choices too. The breakfast buffet quite impressive too. Oh the hotel staff are quite efficient to our various needs such as blown up light bulb or sudden WiFi disappearance. The only disappointment is not many of the staff can communicate in English.
Stayed 5 nights in Jun 2018

8/10 Good

Mohd Rafi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & helpful staff. Excellent breakfast buffet
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have a swemming pool
I stay 5 night 6 day , i am enjoy for all services

8/10 Good

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable stay. Good value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, and comfortable
The hotel has all the ameneties you would need, whether it's for a holiday or business trip. Everything was clean and the staff were all friendly.

8/10 Good

Andriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & it was worth of money to stay there
I was happy with the services & no doubt I would like to stay in that hotel again

8/10 Good

Natty

Liked: Room comfort
Disliked: Property conditions & facilities
Very disappointed ..
The room is leaking.. room no. 728 junior suite

10/10 Excellent

marcopolo e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay

8/10 Good

Tan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Marc, France

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Professional; Cleanliness: Lovely;

8/10 Good

Marc, France

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Professional; Cleanliness: Pleasant;

10/10 Excellent

dionisius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bagus
sesuai deskripsi...hotel bagus...............
Stayed 1 night in Jul 2019

10/10 Excellent

dionisius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nyaman
nyaman....
Stayed 1 night in Jul 2019

8/10 Good

dionisius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bagus
bagus sekali........................
Stayed 2 nights in May 2019

6/10 Okay

Aulia Fahrozi

Additional charge
Additional charge. Even I'd already paid for the room
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
No pool for.kid....that make.me disappointed, room it's ok..the staff ok, and for all it's ok. But i can not suggest your hotel for others because there is not swimming pool for kid.
Stayed 3 nights in Dec 2018

8/10 Good

deny, deny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bagus
Tingkatkan lagi pelayanan nya dan fasilitasnya supaya lebih bagus

4/10 Poor

eddy, HDCI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart key Yg selalu bermasalah
Secara umum lumayan tapi harga sangat mahal (kebetulan sdg Ada SBW III ) sarapan makanan banyak Pilihan tp rasa krg greget staff hotel Agak acuh smart key selalu bermasalah