Palais Nacional

This hotel has the potential to be absolutely brilliant I don’t quite understand how it has been awarded 4 stars. There was tea and coffee making facilities in the room but no mugs so I took some paper cups from reception. The towels were very standard not very big or very thick and they never smelled freshly washed. The room itself was clean and tidy however the bathroom needed some work e.g. the shower screen did not close so wasn’t water tight and the skirting boards had some serious water damage. Everywhere needed dusting skirting boards etc had a thick layer of dust that you could visibly see (no one is clearly doing spot checks) and the sliding doors to the bathroom/toilet were covered in water marks that clearly hadn’t been wiped down in quite sometime. It was very budget hotel standards for 4 stars. The air conditioning/heating unit made an awful noise that seemed to get worse and sounded like a phone vibrating every few minutes or a ship fog horn. Please do not get me wrong it was fine for a budget hotel and the bed was very comfortable but this was not budget hotel and I would not recommend to a friend or stay again. Someone mentioned to us that the hotel had almost finished their renovation save for the stairs I find this hard to believe giving the state of the bathroom!

The room was tiny, and the pillow wasn't clean. Besides that, the area was very walkable and convenient.

Very nice hotel around restaurants and public transportation. It’s easy to get on the train and bus to explore the city. The staff was warm and friendly.