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Reviews of Welcomhotel by ITC Hotels, Pine N Peak, Pahalgam

5 out of 5
Welcomhotel by ITC Hotels, Pine N Peak, Pahalgam
Aru Road, Near Amusement Park, Pahalgam, Jammu and Kashmir

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 25 reviews" "
Rating 8 - Good. 4 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aditya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Roop K. Pandita on 23 Jun 2023
Dear Gurgaon,Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments.Look forward to welcoming you back again at ITC Hotels.Warm Regards,General Manager

10/10 Excellent

Avinash

Stayed 1 night in May 2023
Response from Roop K. Pandita on 17 May 2023
Dear Guest,Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments.Look forward to welcoming you back again at ITC Hotels.Warm Regards,General Manager

10/10 Excellent

Sunil

Stayed 4 nights in Apr 2023
Response from Roop K. Pandita on 13 May 2023
Dear Guest,Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments.Look forward to welcoming you back again at ITC Hotels.Warm Regards,General Manager

6/10 Okay

Rakesh

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Roop K. Pandita on 19 Jan 2023
Dear Guest,Greetings !Thank you for your feedback regarding your stay. May we request to help us with the reasons that prompted you to give us a 6/10 rating so that we can act and improve upon the areas required. At Welcomhotel Pine-n-Peak we are in constant process of upgrading ourselves to match up with the ever-evolving hospitality standards, and it is the feedback of our esteemed guests like yours that points us in the right direction.We hope that you will choose to return to see the changes brought about by your feedback.Look forward to welcoming you back soon.Warm regards,Roop K. PanditaGeneral Manager

10/10 Excellent

Suman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2022
Response from GM on 30 Jun 2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, General Manager

10/10 Excellent

Arushi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Jun 2022
Response from GM on 20 Jun 2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from General Manager on 27 Jan 2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, General Manager

10/10 Excellent

Saumil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Was there for a one night stay.
Stayed 1 night in Jan 2022
Response from General Manager on 25 Jan 2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, General Manager

10/10 Excellent

Mohammad Jahangir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Jan 2022
Response from General Manager on 19 Jan 2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back soon at ITC Hotels. Warm Regards, General Manager

10/10 Excellent

Mohammad Jahangir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Jan 2022
Response from General Manager on 19 Jan 2022
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back soon at ITC Hotels. Warm Regards, General Manager

8/10 Good

HARSH

Liked: Cleanliness, staff & service, room comfort
disappointing stay. not justified the price you are paying. inspite of us requesting several times no born fire was arranged. nearby Pahalgam hotel is much better
Stayed 2 nights in Dec 2021
Response from General Manager on 10 Jan 2022
Dear Guest, At the outset, please accept our sincere apologies for the inconvenience caused. It is with utmost concern that we have taken a serious note of your feedback, and we assure you that necessary steps would be taken to bring about the required changes. We strongly believe that it is the feedback of our esteemed guests like yours that points us in the right direction. We hope you will choose to return to see the changes brought about by your feedback. Look forward to welcoming you back soon. Warm Regards, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
Amazing property tucked away within the pine trees of Pahalgam. Service was excellent and hotel is very well maintained. Recommended!
Stayed 1 night in Nov 2021
Response from General Manager on 22 Nov 2021
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Warm Regards, General Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Overrated property
An over rated hotel though the food is good but rooms need to be redone. No activities planned for guests during evenings. Overly priced. Washrooms are very small and not what u would expect out of a 5star property.
Stayed 1 night in Nov 2021
Response from General Manager on 13 Nov 2021
Dear Guest, Thank you for taking out the time to share your valuable feedback with us. We have noted your observations and we assure you that necessary steps have already been initiated to bring about the required changes. Look forward to welcoming you back soon. Warm Regards, General Manager

6/10 Okay

Bhawna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service not worth the money
Lots of deficiencies in the food service. The front desk manager eventually acknowledged it and make a good arrangement and then we got the required attention. Else the excuse was we are full and hence things are slow. Paper napkins and asking for condiments and water on the table, so not worth the price being asked.
Stayed 2 nights in Sep 2021
Response from General Manager on 13 Sept 2021
Dear Guest, At the outset please accept our sincere apologies for the inconvenience caused. It is with utmost concern that we have taken a serious note of the observations made by you in your feedback. We assure you that necessary steps would be taken to bring about the desired changes. We hope that you will choose to return to see the changes brought about by your feedback. Look forward to welcoming you back soon. Warm Regards, Roop Pandita General Manager

4/10 Poor

Shikhar

Travelled with family
Disliked: Staff & service
Rude staff and Horrible service at the restaurants
Terrible service at the restaurant. All the restaurant staff was very very unprofessional, and rude. Basically, stayed there for 2 nights and had 4 meals in the hotel, and the experience was horrible all the four times. It seemed like the servers were deliberately delaying and jumbling up the food service, and were more interested in serving their regular clients. And when complained about, the response was very rude and unapologetic.
Stayed 2 nights in Jun 2021
Response from General Manager on 27 Jun 2021
Dear Guest, At the onset please accept our sincere apology for the inconvenience caused. We have taken a serious note of your observations. And we assure you that necessary steps would be taken to bring about the required changes. Thank you for sparing time in writing your feedback. It is the feedback from our guests that points us in the right direction. Look forward to welcome you back, to see the changes post your feedback. Regards, General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from Raouf on 18 May 2021
Dear Guest, Greetings!! Trust you and your loved one's are doing well. Thank you for your encouraging feedback. We look forward to welcoming you again at Welcomhotel Pine N Peak Pahalgam . Warm Regards Raouf Nazeer

10/10 Excellent

Harshil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Sidharth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
Superb experience, great hotel with top quality service. We were made very comfortable during our stay. Will definitely recommend to friends and family.
Stayed 2 nights in Nov 2018

10/10 Excellent

Kunal, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Cannot think of a better hotel in Kashmir!
Stayed 4 nights in Nov 2018

10/10 Excellent

Rohit, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Hospitable Property
The staff is very cooperative, hospitable and sensitive to the needs of guests. Location is outstanding. Food quality is very good. The view from the Hotel is very beautiful. There is a beautiful garden. Food is served Hot and Fresh, The Room cleaning is Outstanding. There is a Gym in the Hotel which is very good. I enjoyed my work out. The place is very friendly and Family oriented.
Stayed 2 nights in Sep 2018

8/10 Good

Suzanne, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. The restaurant and food were excellent and staff extremely helpful and polite.
Stayed 1 night in Aug 2018

10/10 Excellent

Somnath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1.Lovely location, although little away from main town and on a hill 2. People attending in room dining calls, may need some more training 3. Lovely food especially local delicacies 4. Doesn't accept AMEX, probably they should upgrade to accepting it. 5. Over all fantastic - although a bit pricy if you compare the room sizes etc... But enjoyed
Stayed 1 night in May 2018

10/10 Excellent

Surendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay and few small improvements
Hotel is in amazing location and built very well to blend with Pahalgam. We had wonderful time in the hotel and its surrounding areas. View of river and mountains is amazing and best gift for nature lovers. Staff are friendly and courteous. Few things they are missing is on providing special experience to its guests. For example they have few cycles in facility but are offered to use only buy payment of Rs.500 per hour per person which is ridiculous expensive and they have bonfire setup which can be offered for an hour in evening in lawn, but when i asked they say its against payment only offered for cottage guests. These small things should be offered without additional charge, charging for these things make them look cheap or lynching money. Also once i asked to give them Kashmiri Khawa while i was sitting outside in garden, i waited for long time and left, even after informing front desk no use. If these are taken care the experience will be great at this hotel. Overall i recommend this hotel to all and hope mangement plans to take care small things i reported above
Stayed 2 nights in May 2018

10/10 Excellent

Shaishav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Abhishek

Liked: Cleanliness, staff & service, room comfort
Some of the rooms are old and require rennovation. Specially deluxe rooms.