Room, 2 Queen Beds, Balcony | Premium bedding, desk, blackout curtains, iron/ironing board

Reviews of Courtyard by Marriott Paducah

3 out of 5
Courtyard by Marriott Paducah
3835 Technology Dr, Paducah, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 316 out of 606 reviews" "
Rating 8 - Good. 180 out of 606 reviews" "
Rating 6 - Okay. 62 out of 606 reviews" "
Rating 4 - Poor. 33 out of 606 reviews" "
Rating 2 - Terrible. 15 out of 606 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice; room was clean and bed comfortable. Like not being right on the highway and nice location by walking trail. Heating/cooling unit was loud; good stay over-all. Only disappointment was we booked using Expedia; rate was good and when I got my receipt after stay; it was regular price; not the Expedia price. Big difference in cost. Not sure how to dispute this but worth mentioning. We would stay at the facility again; but will need need to confirm pricing beforehand.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Lynn,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our spotless accommodations, comfortable bed, and great location, we are sorry your stay wasn't perfect. Please know specific fees and taxes aren't included in your third-party quoted rate, as they can only be paid once at the property. We look forward to welcoming you back and impressing you further.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Sherry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Sherry,It was a pleasure hosting you at Courtyard by Marriott Paducah! We're glad you had a restful visit, and we look forward to seeing you again should you be back in the area.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Saundra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate effort to change the room to make it easier for me to manage my stay.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Saundra,We strive to ensure our guests have a comfortable, welcoming stay, and we are delighted that was the case for you on this occasion. Thank you for your perfect rating, and please return to Courtyard by Marriott Paducah soon for another fantastic time.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Angel

Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and check out is seamless at this property. The rooms are clean, they’re modern. We stopped on our way through town and enjoyed it so much that 10 days later we booked a room on our return. We will be back next year! Thank you.
Response from General Manager on 28 Feb 2024
Dear Laura,Thank you so much for the five-star rating! From our team's amazing service to our clean accommodations, we're so happy to know that you enjoyed everything about your visit. Please consider coming back to join us again soon. Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Tyron

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was a wonderful experience!!
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Tyron,Thank you for sharing your short, yet wonderful review. It was an honor to have you as our guest at Courtyard by Marriott Paducah, and we are delighted you had a wonderful stay. We look forward to welcoming you back again soon.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

AARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Bryttni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the main road. Well lit.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Tracy,It was a pleasure hosting you at Courtyard by Marriott Paducah! We're glad our location worked well for your trip, and we look forward to seeing you again soon.Warm Regards,Nathan VanceGeneral Manager

6/10 Okay

Anthony

Business traveller
Disliked: Amenities
Just okay
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Anthony,Thank you for your review. We regret to learn that you were not fully satisfied with your recent experience. If you have any suggestions for areas in which we can look to make improvements for the future, please feel free to reach out to us offline. It was a pleasure having you here, and we hope to hear from you soon.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t stay here.
Door locks didn’t work. Air conditioner made noise the whole time. Bug in my room. Only one staffer on site. Phones didn’t work. Food was terrible. Staff did the best they could but it’s a lost cause.
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Dec 2023
We appreciate you sharing your concerns with us. Please accept our wholehearted apologies for your unsatisfactory experience. Your comments will enable us to address the issues you mentioned. Thank you for your input, and we wish you safe and pleasant travels.Warm Regards,Nathan VanceGeneral Manager

6/10 Okay

Merwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a bar and nice open area. But the heater and AC was noisy in my room. Housekeeping did not clean my room when I didn’t place the dont disturb sign up.
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Merwyn,Guest satisfaction is important to us, so we're happy to hear you enjoyed the bar. However, we apologize for any issues with the AC, and we'll look into this further. Housekeeping is provided every third day. Should you be in the area again, please consider coming back to see us.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Troy, Washougal

Stayed 10 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service
The balcony rooms do not over see the courtyard, but the room was just big enough for a great, spacious weekend!
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Jessica,We're so happy to know that you had a good time overall and that you enjoyed our wonderful accommodations during your visit. Thank you, and we hope to see you again soon. Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Vicky

Stayed 1 night in Oct 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Janel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt feel safe
Beds werent comfortable. People were loud in the hall ways. Someone tried to get into both my room and my kids rooms. It was hard to sleep at night after that and hard to get comfortable and I can fall asleep anywhere
Stayed 2 nights in Oct 2023
Response from General Manager on 15 Oct 2023
Dear Janel,While we thank you for being our guest, we are truly sorry to learn that you had these concerns during your time with us. Please know the safety of our guests is our top priority and we are always doing everything we can to make sure everyone remains safe. Also, know that our team is always ready to provide assistance and address any issues that may arise. We're grateful for your time and wish you happy travels.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Mollie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee shop in hotel.
Stayed 1 night in Sep 2023
Response from General Manager on 22 Sept 2023
Dear Brian,We're so happy to know that you had an amazing time overall and that you enjoyed our convenient coffee shop. Thank you, and we hope you'll come back to see us again soon. Warm Regards,Nathan VanceGeneral Manager

8/10 Good

Christian

Stayed 1 night in Aug 2023

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Experience Ever
The room was clean and the bed was the most comfy ive ever slept on in a hotel. Staff was amazing and the on site bar and restaurant was fantastic. Food was delicious and the drinks were cold. Will stay again
Stayed 1 night in Aug 2023
Response from General Manager on 29 Aug 2023
Dear Nicholas,It brightens our day to know your stay was nothing short of exceptional! We're so glad you enjoyed the delicious food and drinks, our fantastic staff, and our cozy accommodations. Our team trusts you slept well, and we look forward to welcoming you back to Courtyard by Marriott Paducah.Warm Regards,Nathan VanceGeneral Manager

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Clay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place Around
Hands-down, one of the best hotels in Paducah. I have stayed here on multiple occasions, while visiting Paducah, and have yet to be disappointed in any aspect.
Stayed 1 night in Jul 2023
Response from General Manager on 29 Jul 2023
Dear Clay,Wow, what a lovely and thoughtful review! From all of us here at Courtyard by Marriott Paducah, we sincerely appreciate your loyalty, and we're proud to be "one of the best hotels in Paducah" in your eyes. Please come back and see us soon.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Toby

Stayed 1 night in Jul 2023

10/10 Excellent

Natalie, Lees Summit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a place to stay on our way back home. This was the perfect place. Quiet and comfortable.
Stayed 1 night in Jun 2023
Response from General Manager on 3 Jul 2023
Dear Natalie,Thank you for choosing Courtyard by Marriott Paducah as your place to stay on your journey back home. We're thrilled to hear that our hotel provided you with the perfect experience - quiet and comfortable. We strive to create a relaxing environment for our guests, and we're delighted that we met your expectations. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Warm Regards,Nathan VanceGeneral Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
The hotel was clean and staff was very friendly and accommodating. Check in and out was super simple and quick. Hotel looked newer or more updated than neighboring ones. Just a couple small things that made it less than perfect. One there were no trash bags in either trash can and one of the white washcloths had stuff on it like it was stained with caked on makeup or something. Besides those things, the room was clean and comfortable. There were other visitors in the hotel running around slamming doors until later on in the night but was sporadic. Wasn't enough to keep us from sleeping well though. We will be back to stay again but will try to get on the upper floors so to be a little quieter.
Stayed 2 nights in Jun 2023
Response from General Manager on 27 Jun 2023
Dear Daniel, It was wonderful to have you as our guest recently! We are thrilled to note that you had a pleasant encounter with our team, as we pride ourselves on providing exceptional service for our guests. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Thank you for your review, and we look forward to your return!Warm Regards,Nathan VanceGeneral Manager

8/10 Good

Clay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with the hotel and staff!
Stayed 1 night in Jun 2023
Response from General Manager on 21 Jun 2023
Dear Clay,Thank you so much for choosing Courtyard by Marriott Paducah! We're thrilled you enjoyed our property and found our team to be friendly, and we look forward to welcoming you back in the future.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Judith

Stayed 2 nights in Jun 2023

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service
DO NOT STAY AT THIS 3RD. RATE HOTEL.
This hotel has so many back end rules and charges that are unexpected, not declared when a person books. The overall cleanliness of this place is terrible. They do not clean rooms at all and it is difficult to get ordinary items. Like coffe, sugar, cream, towels, and toilet paper. As a person who traveled extensively for 30 years domestically and internationally, I considet this hotel to be joke. They have no interest in a customer's personal comfort.
Stayed 4 nights in Jun 2023
Response from General Manager on 8 Jun 2023
Dear William,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness and amenities, as well as for any confusion about our fees. We'll pass your comments along to the appropriate staff members, and we'd be grateful for the chance to provide you with more suitable accommodations.Warm Regards,Nathan VanceGeneral Manager

8/10 Good

ilo

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall very nice hotel. Shower had a used wash rag in it which makes me think the bathroom was not cleaned prior to our stay. And the pillows are horrible! Bring your own. Service was great, lobby and exterior of hotel is very pretty.
Stayed 1 night in Jun 2023
Response from General Manager on 8 Jun 2023
Dear Ilo,Thank you for choosing to stay with us on your recent visit to Paducah. Your feedback about our pillows will be kept in mind, and we appreciate you highlighting our hospitality. It would be our pleasure to welcome you back anytime, as familiar faces are a welcome sight!Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time to stay. It was clean and service was great.
Stayed 1 night in Jun 2023
Response from General Manager on 6 Jun 2023
Dear Deana,Thank you for choosing to stay with us again at Courtyard by Marriott Paducah. We're thrilled to hear that your second visit was just as enjoyable as the first. We're glad you found our hotel to be clean and that our service met your expectations. We truly appreciate your continued support and hope to have the pleasure of welcoming you back for a third visit in the future.Warm Regards,Nathan VanceGeneral Manager

8/10 Good

Chris and Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The outside patio looking into the pool is a perfect set up for parents with kids when the parents don’t want to swim.
Stayed 1 night in May 2023
Response from General Manager on 6 Jun 2023
Dear Chris and Amanda,Thank you for sharing your experience! We're so glad you enjoyed our pool and patio, and we trust your kids had a fantastic time swimming. If you're ever back in the area, our team would be happy to host you again.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Nancy Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Deana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place to stay. It would have been nice to have a free continental breakfast. I have never stayed anywhere that didn't offer it's guest something for breakfast. Breakfast was coffee and a small cup of fruit for $12.00.
Stayed 1 night in May 2023
Response from General Manager on 21 May 2023
Dear Deana,Thank you for your review and feedback. Our housekeeping team will be delighted that you noticed their hard work keeping our accommodations and facilities clean and tidy. We appreciate your thoughts on breakfast, but should you desire other options, our front desk team is always happy to recommend a few local restaurants. It would be our pleasure to welcome you back to Courtyard by Marriott Paducah.Warm Regards,Nathan VanceGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Shanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Zack

Stayed 1 night in Apr 2023

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
excellent facilities
Stayed 2 nights in May 2023
Response from General Manager on 7 May 2023
Dear Max,Thank you for taking the time to leave us a review. We're overjoyed to hear that you found our facilities to be excellent during your stay at Courtyard by Marriott Paducah. We hope to have the pleasure of hosting you again soon!Warm Regards,Nathan VanceGeneral Manager

4/10 Poor

Linda

Travelled with family
Liked: Staff & service, amenities
We were there for 5 days and they never cleaned our room. When we asked about getting it cleaned they said they do it every 3rd day, but they never did ours. When we asked on the 4th day the said they had too many rooms to do We had to do our own garbage , replenish our toilet paper and get our own fresh towels. When you go out it is nice to come back to a room that has been cleaned
Stayed 5 nights in Apr 2023
Response from General Manager on 3 May 2023
Dear Linda,We're saddened to hear about your experience. Please accept our apologies for any issues with housekeeping and for any disappointment with how it was handled. We certainly understand why you would want to come back to a clean room, and we'll look into your comments further. If you're in the area again, we hope you'll consider coming back to see us.Warm Regards,Nathan VanceGeneral Manager

8/10 Good

Linda, Placitas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Lindsey

Stayed 1 night in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Great stay!
Stayed 1 night in Apr 2023
Response from General Manager on 19 Apr 2023
Dear James, Thank you for the outstanding rating of your recent stay at Courtyard by Marriott Paducah. We're glad you had a wonderful visit with us. It would be our pleasure to host you again in Paducah, so come back soon!Warm Regards,Nathan VanceGeneral Manager

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Jessica

Stayed 1 night in Apr 2023