Pac Nam Trip

The hotel is outdated and worn. Definitely not a 5 star hotel, 3 star at most. There’s no rooftop bar or any rooftop.

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

The room was mostly good. The bathroom being completely transparent can be a problem if you want privacy from other people travelling with you. The drain in the shower was a bit clogged. The receptionist was friendly but forgot to give instructions for the breakfast so I was trying to find it for some time until I found someone to ask, and the breakfast is in a completely separate building a block or two away. By the time I got there it was mostly finished and the options were pretty limited. If all you need is a good bed for the night with wifi, it's fine.

The Acoustic Hotel & Spa was amazing. We stayed here for part of our honeymoon and the staff was wonderful. They greeted us at the front door and helped with our luggage. When we checked in they brought us drinks and fresh fruit in the lobby. We had a couples spa package that was so relaxing! The front desk staff greeted us and wished us well every time we left and returned to the property. The rooms were spacious and house keeping kept everything nicely maintained and provided complementary waters, wine, and fruit. Absolutely recommend for anyone visiting Hanoi.

Very friendly, helpful and courteous staff. Location is convenient to explore the old city area.