Standard Room, Multiple Beds, Non Smoking (3 Queen Beds) | Desk, laptop workspace, blackout curtains, iron/ironing board
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Reviews of Quality Inn Ozona I-10

2.5 out of 5
Quality Inn Ozona I-10
1307 Ave A, Ozona, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 196 out of 499 reviews" "
Rating 8 - Good. 180 out of 499 reviews" "
Rating 6 - Okay. 65 out of 499 reviews" "
Rating 4 - Poor. 39 out of 499 reviews" "
Rating 2 - Terrible. 19 out of 499 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very helpful in answering our questions.
Stayed 1 night in May 2024
Response from Gm on 17 May 2024
Thank you.

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nice. Pillows (unlike most hotels I stay in) were great. The owners were friendly, breakfast was good, about a million channels on TV, and price was very fair. Would stay there again without hesitation.
Stayed 1 night in May 2024
Response from Gm on 15 May 2024
Thank you and see ya again

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Quiet area right off highway. Safe area.
Stayed 1 night in Apr 2024
Response from Gm on 15 May 2024
Thank you

10/10 Excellent

Nallely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist so polite and everything nice
Stayed 1 night in May 2024
Response from Gm on 15 May 2024
Thank you

10/10 Excellent

Alan

The whole property was “tired”, in need of re-furbishment
Stayed 2 nights in May 2024
Response from Gm on 7 May 2024
Thank you.

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and check in was an absolute breeze. The hot breakfast is the best I've experienced.
Stayed 1 night in Apr 2024
Response from Gm on 24 Apr 2024
Thank you for taking time to review. We appreciate the kind words.

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Gm on 23 Apr 2024
Thank you

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location if you’re on a road trip. Easy access to I-10. Breakfast included.
Stayed 1 night in Apr 2024
Response from Gm on 19 Apr 2024
Thank you.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Gm on 17 Apr 2024
Thank you Irene.

8/10 Good

ROBERT

Stayed 1 night in Apr 2024
Response from Gm on 7 May 2024
Thank you.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Older property but clean and well kept
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Thank you

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in when traveling cross country has all the amenities necessary , washer , dryer , very nice and the town of ozona beautiful and peacefully our view was beautiful horses roaming in their yard ,, lovely place !!
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Thank you for taking time to review our Quality Inn ozona.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older facility, clean, comfy bed, convenient accessible room. Appears recently remodeled. Attractive.
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Thank you.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Furniture in the room could use some dusting.
Stayed 1 night in Mar 2024
Response from Gm on 29 Mar 2024
Thank you for taking time to review.

10/10 Excellent

Joanne, Limoges

Liked: Cleanliness, staff & service, property conditions & facilities
We truly liked this place would stopped again
Stayed 1 night in Mar 2024
Response from Gm on 24 Mar 2024
Thank you for taking time to review.

6/10 Okay

Elisabeth, San Diego

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet in our room was soaking wet from a leak. Very dirty & would not stay here again.
Stayed 1 night in Dec 2023
Response from Gm on 23 Mar 2024
I think there is a confusion at your end. The room you stayed at Quality Inn ozona does not have any carpet. It is the room with hard floor. Thank you for staying with us.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service
It’s okay
Stayed 1 night in Mar 2024
Response from Gm on 19 Mar 2024
Thank you

8/10 Good

william

Stayed 1 night in Feb 2024
Response from Gm on 6 Mar 2024
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy arrived there a little after midnight after getting stuck in the thunderstorm with hail, but we got there checked in and I was so late I fell asleep room look, clean bed soft bathroom was clean have a night manager was very friendly
Stayed 1 night in Feb 2024
Response from Gm on 12 Feb 2024
Thank you for taking time to review.

10/10 Excellent

Jami

Stayed 1 night in Feb 2024
Response from Gm on 22 Mar 2024
Thank you

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gm on 7 Feb 2024
Thank you

8/10 Good

Julia

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gm on 7 Feb 2024
Thank you

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fm on 7 Feb 2024
Thank you

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
One night stay during a rode trip. Thought the front office was friendly and very helpful. Comfortable rooms, like Direct TV, like the sink separate from tub and toilet, and breakfast was good and plenty of choices.
Stayed 1 night in Dec 2023
Response from Gm on 7 Feb 2024
Thank you

10/10 Excellent

Sherry

Everything clean, staff is friendly, free breakfast was great with good protein and carb offerings. We will stay here again when traveling this way.
Stayed 1 night in Dec 2023
Response from GM on 5 Jan 2024
Thank you for such a kind words. We hope to see you again.

10/10 Excellent

Ben

Stayed 1 night in Dec 2023
Response from Gm on 5 Jan 2024
Thank you

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Gm on 5 Jan 2024
Thank you

6/10 Okay

David

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gm on 12 Feb 2024
Thank you

8/10 Good

Ernest

Stayed 1 night in Oct 2023
Response from GM on 21 Oct 2023
Thank you.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was fine but there was a very limited choice of restaurants.
Stayed 1 night in Oct 2023
Response from Gm on 12 Oct 2023
Thank you

8/10 Good

Bradley

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from GM on 12 Oct 2023
Thank you

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gm on 24 Sept 2023
Thank you Cesar.

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean the outside was clean
Stayed 1 night in Sep 2023
Response from Gm on 15 Sept 2023
Thank you

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gm on 5 Sept 2023
Thank you

10/10 Excellent

Jasmin

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean.
Stayed 1 night in Aug 2023
Response from Gm on 5 Sept 2023
Thank you

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Slept great. Could use some refurbishment!
Super comfy bed and pillows! Needs a new desk chair . Chair is so low my chin is at desk height. Room reeked of bleach!!
Stayed 1 night in Aug 2023
Response from Gm on 5 Sept 2023
Thank you for taking time to review. I apologize for the issues you encountered. We will try our best to fix those.

6/10 Okay

Francine

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Gm on 4 Aug 2023
Thank you

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gm on 17 Jul 2023
Thank you

2/10 Terrible

Victoria, Houston

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
If checking in at night …STAY SOMEWHERE ELSE!!! AVOID THIS PLACE AT ALL COST unless you plan on doing hot yoga in your room. We checked in at 10:30p after being on the road for about 14 hrs today. We walk in and our room is 96 degrees. And it’s been 100 in the Texas heat ALL DAY. I go to office to ask for a better room and they tell me that they don’t cool off any rooms before the checkins. At this point I just want to find a comfortable place to rest for the night so I ask for a refund and will move down the road. They wouldn’t refund me because I’ve already “used the room” it has only been 30 mins since we checked in. On top of it all my kids are thirsty and the lobby was closed so I asked the attendant if they had a vending machine or somewhere I could buy drinks. She points me to the vending machine that I find out is out of order, which asks you to “buy drinks at the counter “. I go back and she says “yeah I can sell them to you via the window.” I feel like now everything is making me upset and I am being petty but it is still 83 degrees in my room at 12a and I’m not getting a good rest for the next leg of my trip. There are fake eyelashes on the sink and in the bath and mold in the mini fridge. I travel a lot for work so I’ve stayed in many many hotels and this is by far the most uncomfortable stay I’ve ever had.
Stayed 1 night in Jul 2023
Response from Gm on 16 Jul 2023
Thank you for taking time to review. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in future. As any household or commercial AC does take time to cool down. It doesn’t happen instantly. So when you came to complain you told front desk that it was 82 in the room. Then front desk did offer to move you to other room and you declined. Also refund is not in our hand since your room was booked thru Expedia.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Very kind, friendly, helpful staff.
Stayed 1 night in Jun 2023
Response from Gm on 16 Jul 2023
Thank you

8/10 Good

Daniel

Stayed 1 night in Jun 2023
Response from Gm on 16 Jul 2023
Thank you

10/10 Excellent

Yasuo

Stayed 1 night in Jun 2023
Response from Gm on 16 Jul 2023
Thank you

8/10 Good

Ileana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and it was cleaner than I expected. Good stay for a quick night as we drove by.
Stayed 1 night in May 2023
Response from Gm on 1 Jun 2023
Thank you

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on 29 May 2023
Thank you

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at this property several times and the service and cleanliness have been excellent.
Stayed 1 night in May 2023
Response from GM on 24 May 2023
Thank you for coming back.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Gm on 17 May 2023
Thank you

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room located first floor as requested and service was great…had issue with ac but immediate help🤗
Stayed 1 night in May 2023
Response from GM on 14 May 2023
Thank you for taking time to review.

10/10 Excellent

David, Mesa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, hotel ataff very friendly and hrlpful
Stayed 1 night in Apr 2023
Response from GM on 19 Apr 2023
Thank you for your kind words David.

6/10 Okay

Robert

Travelled with family
Was not able to be there due to car troubles.
Stayed 1 night in Apr 2023

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice but the outside of the motel could use some maintenance.
Stayed 1 night in Apr 2023
Response from GM on 19 Apr 2023
Thank you for the review.