"Although the food and drinks were good, the customer service was terrible. Staying at this resort was the worst experience I’ve ever had. The staff were not friendly and not accommodating. I had no AC for 3 of the 4 nights there. After several complaints and multiple maintenance workers failing to fix the issue, they offered to upgrade me to a different room the night before checking out (my birthday) at 10:30pm. They did not offer a bellboy to assist with moving my bags from one room to the next. They only wanted to offer me a $50 credit which was useless since it was offered the night before checking out. The manager claimed she will find a different way to compensate me for my unfortunate stay but instead of offering anything I was approached with constant questioning and the run around until I checked out. Nothing was resolved. The bartenders were rude at the bars and the staff all around were not welcoming at all. Very disappointed with the stay and lack of customer service. I don’t recommend staying here."
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