"Communication with the staff via the Expedia app could have been faster. My request to merge two separate bookings so I could stay in the same room wasn't met, even though I had made the request a week in advance. The quality of service at the reception varied greatly: the lady at check-in upon arrival seemed completely uninterested, whereas Olly (?) apologized the next morning and tried to find a solution. Since I had already checked out of the first booking, it was too late to stay in the same room anymore, but I still appreciated his efforts. As for the rooms: they are clean and well-lit, but it got noisy at night; it’s best to ask for a room on the quieter side (away from the street). It was a bit unpleasant to see dirty white stains on the green decorative throw. If that isn't washed every time, it would be better to leave it out altogether. The hotel Japanese restaurant was extremely convenient. The service and food were excellent, so I ate there three nights in a row. Overall, it was a good stay, but I’m deducting a star due to the check-in experience, the dirty decorative throw, and the lack of soundproofing against outside noise."
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