Outdoor spa tub

Reviews of Hot Springs Inn

3 out of 5
Hot Springs Inn
1400 Main St, Ouray, CO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 606 out of 752 reviews" "
Rating 8 - Good. 109 out of 752 reviews" "
Rating 6 - Okay. 22 out of 752 reviews" "
Rating 4 - Poor. 7 out of 752 reviews" "
Rating 2 - Terrible. 8 out of 752 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hongming, FORT COLLINS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall setting and location
Stayed 1 night in May 2024
Response from Your Friends at Hot Springs Inn on 12 May 2024
Thank you please come see us again next time you are in Ouray.

10/10 Excellent

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office staff are so friendly!! Views are great
Stayed 2 nights in Apr 2024
Response from Your Friends at Hot Springs Inn on 24 Apr 2024
Thank you so much for your review, we really appreciate it and are so happy you enjoyed your stay.

10/10 Excellent

Becca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Your Friends at Hot Springs Inn on 21 Apr 2024
Thank you for the awesome rating! Please come visit us again next time you are in Ouray.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with river view—we love it and will be back. It is easy to get to and in a beautiful setting.
Stayed 1 night in Apr 2024
Response from Your Friends at Hot Springs Inn on 20 Apr 2024
Thank you so much for your lovely review, we really appreciate it when we get such nice comments. Look forward to seeing you again.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Your Friends at Hot Springs Inn on 13 Apr 2024
Thanks for the great rating, we really appreciate it!

8/10 Good

Kathleen

Good
Stayed 1 night in Mar 2024
Response from Your Friends at Hot Springs Inn on 21 Mar 2024
Thanks for the Rating of 4 out of 5

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this place! The staff (Wendy) was great, loved the room decor and condition, the location was perfect, and the local fox just topped it off. The room has all the great things I could’ve wanted (although I never found out about the hot tubs that are in the picture). Would definitely return.
Stayed 1 night in Mar 2024
Response from Your Friends at Hot Springs Inn on 14 Mar 2024
Thank you so much for the awesome review, we are so happy you enjoyed your stay with us. Please think of us for future visits to Ouray.

10/10 Excellent

James, Lafayette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice river front complex. The beds were very comfortable and there is a wonderful river walk close by. The staff was fantastic!
Stayed 1 night in Feb 2024
Response from Your Friends at Hot Springs Inn on 3 Mar 2024
Thanks so much for your great review of Hot Springs Inn, we really appreciate it!

10/10 Excellent

Pamela

Stayed 1 night in Feb 2024
Response from Your Friends at Hot Springs Inn on 21 Mar 2024
Thank you for the Awesome rating!!!

10/10 Excellent

Janelle, Des Moines

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the hot springs and the place it self had a balcony facing the water.
Stayed 1 night in Nov 2023
Response from Your Friends at Hot Springs Inn on 22 Feb 2024
Thanks for the awesome review, we really appreciate it!

6/10 Okay

Joyce

Travelled with family and small children
Liked: Staff & service
Friendly staff. Updated rooms. Nice balcony and view in the back. Curtain rod was falling off one side of window on door to room. Top of toilet tank was very dusty as if it hadn't been cleaned for a while. Normally, TV wouldn't be a big deal, but 2 grandson's came with us. Trouble getting TV to work for well over an hour & called office twice. Desk clerk was nice to come try to help without success. We finally found a Direct TV reset button and that did the trick. Continental breakfast was not that great. Not saying we wouldn't stay here again. This was our second time staying here. Just a little disappointed.
Stayed 1 night in Feb 2024
Response from Your Friends at Hot Springs Inn on 21 Feb 2024
Thank you for your review.

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great balcony overlooking the creek
Stayed 1 night in Feb 2024
Response from Your Friends at Hot Springs Inn on 21 Feb 2024
Thank you so much we hope to see you again.

10/10 Excellent

Prashanth Reddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will visit again
Stayed 1 night in Feb 2024
Response from Your Friends at Hot Springs Inn on 21 Feb 2024
Awesome Thank you!

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be staying here from now on
Stayed 2 nights in Feb 2024
Response from Your Friends at Hot Springs Inn on 7 Feb 2024
Awesome! Thank you!

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2024
Response from Your Friends at Hot Springs Inn on 21 Mar 2024
Thank you for the Awesome rating!!!

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Your Friends at Hot Springs Inn on 21 Mar 2024
Thank you for the Awesome rating!!!

10/10 Excellent

Cheri

Stayed 2 nights in Jan 2024
Response from Your Friends at Hot Springs Inn on 24 Jan 2024
Thank you so much for the fantastic rating!

6/10 Okay

John

Disliked: Cleanliness, room comfort
Dirty dirty
It was dirty. Soon as we walked in there was a stir stick for coffee sitting on the fire place. Curly hair in the shower and beds did not look clean. Lady running the front was nice but that does not make up for being dirty. We didnt even stay for the night we just left.
Stayed 1 night in Jan 2024
Response from Your Friends at Hot Springs Inn on 20 Jan 2024
We are so sorry you had a negative experience and wish you had notified someone as we could have easily changed your room. We did check the room after your departure and it did appear that the room had been used so we are not sure if you might have stayed for a while. Again, we wish you had given us the chance to view the room and make it right. Thank you.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms here are wonderful! Very clean and warm. The staff was very friendly and courteous. Recommend staying here any time you are in Ouray!
Stayed 1 night in Jan 2024
Response from Your Friends at Hot Springs Inn on 17 Jan 2024
Thank you for the wonderful rating and lovely review. We really appreciate it.

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Your Friends at Hot Springs Inn on 17 Jan 2024
Thank You

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay near the perimeter trail
Great stay in Ouray. The room was nice and cozy.
Stayed 4 nights in Dec 2023
Response from Your Friends at Hot Springs Inn on 17 Jan 2024
Thank you

10/10 Excellent

Leslie

Stayed 1 night in Dec 2023
Response from Your Friends at Hot Springs Inn on 24 Jan 2024
Thanks so much for the great rating, we really appreciate it.

10/10 Excellent

Sashaank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holy guacamole. Best place to stay in Ouray.
If I ever come back to ouray I will always stay only at this place. The rooms are lovely. 2 king size beds and clean restrooms I have ever seen in any inn or hotel. And the receptionist Lolly is one of a kindest human. She had used her own money out of passion for her work and decorated the entire place on a tight budget and made it look too good for Xmas. I regret only staying a night here as I had booked another place for 6 other nights in Ouray before knowing about this place. Lolly was so friendly and we had the best breakfast ever with healthy options and unhealthy tasty options. I will only come back to this place if I stay in Ouray. Hope they keep this place same level of pretty clean and friendly.
Stayed 1 night in Dec 2023
Response from Your Friends at Hot Springs Inn on 17 Jan 2024
Thank you so much we really appreciate it and hope to see you again next time you are in Ouray.

10/10 Excellent

Mittie

Stayed 1 night in Dec 2023
Response from Your Friends at Hot Springs Inn on 17 Jan 2024
Thank you

4/10 Poor

Jim

The hot springs inn has no hot springs or a working hot tub, how disappointing. I paid 150 in advance for the room only to discover that a room was 119 if you just drive up and get one. I feel cheated. I go to Ouray often but will never stay there again
Stayed 1 night in Nov 2023
Response from Your Friends at Hot Springs Inn on 1 Dec 2023
We are so sorry you feel that way, we do not advertise we have a Hot Springs onsite we are the closest hotel to the town of Ouray Hot Springs Pool, we are very clear that our Hot Tubs are closed from October 31 - May 21st for our guest safety as the decking becomes very icy. Our pricing is subject to change based on demand and occupancy and may go up or down at any time. You did not book through the hotel but through a online provider and they may offer different pricing as well. We are sad to hear you will not be visiting us again but hope all your future trips to Ouray will be fantastic. Thank you.

10/10 Excellent

Beth, Placerville

Stayed 1 night in Nov 2023
Response from Your Friends at Hot Springs Inn on 17 Jan 2024
Thank you

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a issue with the tv not working but otherwise the property was excellent
Stayed 1 night in Nov 2023
Response from Your Friends at Hot Springs Inn on 23 Nov 2023
Thank you so much for the lovely rating.

10/10 Excellent

Joyce

Stayed 1 night in Nov 2023
Response from Your Friends at Hot Springs Inn on 17 Jan 2024
Thank you

10/10 Excellent

Arla

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Your Friends at Hot Springs Inn on 18 Nov 2023
Thank you for the great rating!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming
The inn is quite charming. First time I've used that expression. The view from the 2nd floor overlooking the creek was wonderful. Two very nice king beds. They are firm and i like that. The hubs not so much, but everyone is different. Pillows for me were too soft, but again, personal preference. The is a 2mile riverwalk on the south side of the inn. I think her name is wendy, sorry if I'm wrong. She handles the front desk. Gave us great info on a hot springs a little up the road. Had a fabulous.time. We want to make this our quiet getaway before the holidays.
Stayed 1 night in Nov 2023
Response from Your Friends at Hot Springs Inn on 15 Nov 2023
Thank you so much for the lovely review you left us here on Expedia, we really appreciate you taking the time to leave such valuable feedback and hope you will visit us again next time you are in Ouray. Thanks again!

10/10 Excellent

katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
The staff was friendly. Decent continental breakfast. Good location in town..
Stayed 2 nights in Nov 2023
Response from Your Friends at Hot Springs Inn on 15 Nov 2023
Thank you so much for the lovely review of Hot Springs Inn. Please come see us next time you are in Ouray!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for our anniversary.
We enjoyed our stay. The location is a short walk to town. Room was clean and bed was comfortable. The balcony overlooking the river was great.
Stayed 3 nights in Oct 2023
Response from Your Friends at Hot Springs Inn on 4 Nov 2023
Wow we are so happy to hear how much you enjoyed your stay with us! Thanks for the great review and please come see us again.

10/10 Excellent

Paula

Stayed 2 nights in Oct 2023
Response from Your Friends at Hot Springs Inn on 18 Nov 2023
Thanks so much for the awesome rating!

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river outside our balcony was wonderful!
Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 27 Oct 2023
Thank you for your review, we love the river too!

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location on the creek was so relaxing & staff was very accommodating.
Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 27 Oct 2023
Thanks so much we really appreciate the feedback and are so glad you enjoyed your stay.

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice being on the river so enjoyed the view, white noise at night as we slept w/the window open, and a long walk along the river. Had a nice fake fireplace which added to the ambiance and charm of this alittle rustic yet updated conveniences. Would definitely stay here again !
Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 27 Oct 2023
We are so happy you enjoyed your time with us at Hot Springs Inn. We also love the sound of the river here and are so pleased you did too! Please come see us again.

10/10 Excellent

Ashley

Stayed 2 nights in Oct 2023
Response from Your Friends at Hot Springs Inn on 24 Oct 2023
Thank you for the great rating, we really appreciate you!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the spacious, clean room, and the views from the deck can't beaten!
Stayed 2 nights in Oct 2023
Response from Your Friends at Hot Springs Inn on 24 Oct 2023
Thanks so much we are happy you enjoyed your stay.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautifully located right on the river. Walking around the 2 mile perimeter of the river is a highlight in fall. Rooms are big and comfy. Loved our stay. Breakfast is better somewhere in town and btw, the hot springs are in walking distance.
Stayed 2 nights in Oct 2023
Response from Your Friends at Hot Springs Inn on 24 Oct 2023
Thanks so much for the lovely review, we really appreciate it and are so glad you had a good time at Hot Springs Inn!

10/10 Excellent

Marina

Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 11 Nov 2023
Thank you so much for your wonderful rating, we really appreciate it.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, the rooms where clean and ready by check in time
Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 20 Oct 2023
We are so happy to hear how friendly our staff was! Thanks so much for letting us know and keep us in mind next time you are in Ouray!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a fun place to stay and added to the trip.
Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 20 Oct 2023
Thank you, we are so happy you enjoyed your stay with us at Hot Springs Inn and would love to see you again in the future.

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2023
Response from Your Friends at Hot Springs Inn on 20 Oct 2023
Wow! Thank you for the awesome rating, we are so happy you enjoyed your stay! Please come see us again in the future.

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, amenities
Great location, very nice helpful staff
Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 20 Oct 2023
Thank you so much for the great rating and mentioning our staff. Please come see us again next time you are in Ouray.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large and we enjoyed the balcony over looking the river. It would have been nice if the barrier was more see through to enhance our view of the river.
Stayed 1 night in Sep 2023
Response from Your Friends at Hot Springs Inn on 16 Oct 2023
Thanks so much for the great review, we really appreciate it and hope you will come see us again soon.

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean rooms
Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 16 Oct 2023
Thank you - Our housekeeping staff just loves to hear that!

8/10 Good

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Your Friends at Hot Springs Inn on 17 Oct 2023
Thanks

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Hot Springs Inn was perfect and romantic for visiting Ouray and the springs. I can’t wait to return!
Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 16 Oct 2023
Thanks for the lovely review, we are so happy you enjoyed your time with us! Please come see us again in the future.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 27 Oct 2023
Thank you!

4/10 Poor

Kresh Jan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Your Friends at Hot Springs Inn on 15 Oct 2023
Your response of a 4 out of possible 10 has us confused here, we do not know why you are giving such a poor review since we do not show any interactions with staff or any complaints or requests on your file. We would have welcomed the opportunity to help you with any problems with the room you may have had, we are sorry there was no communication from you on how to make your stay better.