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Reviews of AmericInn by Wyndham Ottumwa

2.5 out of 5
AmericInn by Wyndham Ottumwa
222 West Second Street, Ottumwa, IA

Reviews

8.4

Very good

Rating 10 - Excellent. 178 out of 375 reviews" "
Rating 8 - Good. 124 out of 375 reviews" "
Rating 6 - Okay. 46 out of 375 reviews" "
Rating 4 - Poor. 17 out of 375 reviews" "
Rating 2 - Terrible. 10 out of 375 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tom

Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2024

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Close to good downtown retaurants.
Stayed 3 nights in May 2024

6/10 Okay

LeeAnn

Liked: Staff & service
Needs updated and some repairs needed door did not open well otherwise no issues
Stayed 1 night in May 2024

4/10 Poor

Cheyanne

Travelled with family
Disliked: Amenities, property conditions & facilities
They were doing construction on the hotel and didn’t say anything about it on the website and then gave us the room they were working right outside of. The expected us to literally step over the tools and other equipment. Then charged us extra when we requested to move rooms.
Stayed 1 night in Mar 2024

6/10 Okay

Pam

Travelled with partner
It’s located conveniently. Good water pressure. Bed was way too soft, like needing upgraded. Didn’t like the pillows. Guy at checkout didn’t say anything-no thank you, just uncaring. Just a mediocre motel.
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The recently remodeled rooms are cosy and well kept for the price point.
Stayed 1 night in Apr 2024

8/10 Good

Tammy

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is being remodeled and it is very nice... Great value, great staff
Stayed 3 nights in Mar 2024

2/10 Terrible

Rance

Disliked: Cleanliness, staff & service, property conditions & facilities
If it had been advertised as it should have been. We wouldn’t have booked this hotel. They were in the middle of a remodel. Dust and dirt everywhere. Piles in the elevator dirt everywhere down the hallways and the stairs. The workers there just stood around doing nothing. Too lazy to get a vacuum cleaner and clean anything to make it better. The room itself was clean and comfortable. But it was also after the remodel of the room we were in.
Stayed 2 nights in Feb 2024

6/10 Okay

Marilyn

The property was being renovated, but it appeared that management was trying to keep the mess to a minimum. The price was right when we booked online until we arrived and found out that there was a $25 fee for our small dog—I didn’t see this charge on the AmericInn site. I thought this should have been included on the site and,given the messy state of the hotel, was a rather steep fee. Breakfast was fine.
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Clayton

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
Christmas trip visiting family, hotel was comfortable and clean. Staff was very accommodating. Pool was warm and hot tub was in good working condition. Will stay here again.
Stayed 2 nights in Dec 2023

8/10 Good

Sheridan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iowa 2023
Great stay. We had to switch rooms because the first room the bed was slanted. But they had another room ready and the stay was very nice.
Stayed 1 night in Dec 2023

8/10 Good

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was warm, but dirty and the jets didn't have any power behind them.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Pepita

Stayed 3 nights in Nov 2023

8/10 Good

Layne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Brenda

Stayed 1 night in Nov 2023

6/10 Okay

Deborah

Property felt dated. It wasn’t terrible but it wasn’t great either. I would not stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very accommodating to our needs.
Stayed 2 nights in Oct 2023

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service
Serviceable accommodations close to the Amtrak station.
Stayed 2 nights in Oct 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and the room clean and quiet. I was attending a reunion. My friend from high school checked in before me and asked that we be given adjoining rooms. It was so nice of the front desk to arrange this! When I left I realized I had left something in the room. I called and Anna assured me that it was safe and already in a box ready to be shipped to me. I provided a shipping label and received my forgotten item within just a few days. Thanks Anna!
Stayed 2 nights in Sep 2023

10/10 Excellent

Scott

Stayed 1 night in Oct 2023

8/10 Good

Teresa

Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Stayed 1 night in Oct 2023

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel with central location
Nice hotel with a central location. Clean rooms. Breakfast isn’t the best but few of those free ones are. Spa needs maintenance.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jordan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the last time i will ever stay at a Wyndham property! I have stayed at hotels all across our country and have never been treated as rudely as I was here. I am filing a complaint with Wyndham Corporate as well as the local BBB.
Stayed 2 nights in Oct 2023
Response from Anna Patel on 9 Oct 2023
Do not come again in my property we have already report to the police that whatever you have done and lied about bunch of people who miss use the facilities and interrupt to other guest securities and destroyed the property I did not do anything wrong so I do not scared from your fake complained I have all proof against you and witnesses who checked you in as well you have already got trespassing . Thank you for not staying at my property in future

6/10 Okay

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the proximity to my business destination. Clean and very inviting. I will stay here again!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cat Pee Smell.
First room smelled like cat pee. Opened the door to the hallway and tried to air it out without success. Got switched to another floor but when I went down to get my keys they were basically thrown at me! This hotel was rated a 8/10 but it’s really a 4/10 on a good day.
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas, Ankeny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with nice staff but not much close by
Stayed 1 night in Aug 2023

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Fairly quiet. Friendly staff. Good breakfast options.
Stayed 3 nights in Aug 2023

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service, amenities
We were very disappointed that we could not stay in the room type that we chose because we have a pet. It was more expensive than the “pet” room that we were given and they were not going to be able to change the price because we reserved it online. Expedia did not have any information about the designated pet rooms in the description. These problems were caused by Expedia.
Stayed 1 night in Aug 2023

6/10 Okay

Larry

Stayed 1 night in Aug 2023

8/10 Good

Freddie

Travelled with family
Stayed 1 night in Aug 2023
Response from Anna on 28 Aug 2023
Thank you

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Anna on 5 Aug 2023
Thank you very much for your feedback.IT is important to us

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from Anna on 11 Aug 2023
Thank you for staying with us.

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Mollie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Assistant Manager was great!
Shmera (not sure spelling is accurate - she's the assistant manager) was great during our stay. Unfortunately, we were there for a funeral and she was incredibly accommodating for our group. Our family even sent her flowers because she was so kind.
Stayed 1 night in Jul 2023
Response from Anna on 28 Aug 2023
Thank you

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and there wasn't anything I didn't like
Stayed 1 night in Jul 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Jennifer

Disliked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Kecia

Travelled with partner
Bed was comfortable. Property is a bit older but staff were very nice and accommodating. For the price, it was nice stay for just an over night need.
Stayed 1 night in Jul 2023

2/10 Terrible

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
When I pulled up to the property, mattresses and trash were thrown outside the front door. At first, I thought that couldn't be the front door, so I drove around a bit. Nope, it was. That should have been indication enough that this wouldn't be where I wanted to stay, but I had booked the room, so I went in. Check-in was fine, and I went to my room. At first, I thought it would be okay, a bit dated, but the room was big, so I decided to stick it out. That is until I went near the bed and found a bug in the bed! That was it. I called another hotel to book a room. When I went to tell the front desk I was leaving, about six people were trying to check in. The front desk person looked at me, frustrated, and declared she couldn't help me. I said I would wait, but she continued to stare at me as if she wanted me to tell her. So I told her I couldn't stay here. She asked why in a gruff tone, and I told her, looking at all the people waiting, I don't think you want me telling you now. She continued to look at me, and I told her - a bug in my bed! She told me she couldn't do anything and to call the manager in the morning. So, I left. And in the morning, I called the manager, who didn't apologize but told me she had someone come out, and it wasn't bed bugs. Great! Glad to hear that, but I want my money back. After a 5-minute conversation of excuses, She told me they credited my account last night. I would have led with that! It was a horrible experience!
Stayed 2 nights in Jun 2023
Response from Anna on 1 Jul 2023
WE are sorry for the experience that you had

10/10 Excellent

THI THANH TRONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the central area, easy to visit on foot. The hotel is quiet, the room is cleaned every day.
Stayed 3 nights in Jun 2023
Response from Anna on 29 Jun 2023
Thank you very much for your feedback it is very important to us.

6/10 Okay

Margie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
7
The hotel was comfortable and clean! The front desk lady was a little rude! When I rang the bell at the front desk a second time because I didn’t hear a response she actually pulled the bell away so not to be used!
Stayed 1 night in Jun 2023
Response from Anna on 1 Jul 2023
I am very sorry that you had bad experience I personally apologize for that