"My last visit was so lovely - the staff, the room, everything. This time, the check-in was great, but everything went downhill after that. There was a loud random knocking from some fan that came and went all night and kept me from sleeping. Not a background AC/Heat vent but knocking. Then, waking up late and exhausted, and showering in a hurry, I realized that there were no bath towels. When I told the front desk at checkout, I got zero sympathy. "We're undergoing renos, there are fans on" and, "We have towels right here, you should have called us". No time or desire to argue about this.
Yes. Normally, a quick call works. But what if your clients are there to sleep and then need to quickly shower and leave, can they expect they'll be able to do this when they book a room in your hotel? "
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