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Hotel New Otani Osaka

Property class: 5 and above

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In the heart of Osaka, Hotel New Otani Osaka offers a luxurious retreat with an art gallery, shopping mall, and 2 coffee shops/cafes. Unwind at FitnessCLUB spa or take a dip in the indoor pool; enjoy breakfast to dinner at one of the 10 on-site restaurants. With multilingual staff and proximity to public transit nearby Osaka Castle and Dotonbori Glico Sign.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is ₹10,876
₹13,758 total
27 Apr - 28 Apr

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Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(18 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(48 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(25 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Single Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room, Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Run of The House, Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Run of The House, Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Junior Suite, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • Park view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds and 2 Single Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Run of The House, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Run of The House, Non Smoking

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(7 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Economy Double Room, Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Economy Double Room, Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(15 reviews)
  • Park view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • Park view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Single Futons

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(32 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Special Sale! Suite Room, Non Smoking

43-inch Smart TV with digital channels

Special Sale! Suite Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Single Bed

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch Smart TV with digital channels

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 747 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Single Room, Non Smoking

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Family Suite for 5 People Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Park view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 7
  • 4 Large Single Beds and 1 Single Bed

View all photos for Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

In-room safe, blackout curtains, iron/ironing board, free wired Internet

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • City view
  • 647 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Large Single Beds

View all photos for Executive Junior Suite, Non Smoking

Executive Junior Suite, Non Smoking | In-room safe, blackout curtains, iron/ironing board, free wired Internet

Executive Junior Suite, Non Smoking

  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About the area

Located on a river, Hotel New Otani Osaka is in Chuo, a walkable area in Osaka with good shopping. Osaka Castle and Dotonbori Glico Sign are notable landmarks and Osaka Aquarium Kaiyukan is a popular local attraction. Looking to enjoy an event or a match while in town? See what's going on at Osaka-jō Hall. Take the opportunity to explore the area for water adventures such as boat tours. Guests love the hotel's location for the sightseeing. It's also convenient for public transportation: Osaka Business Park Station is 4 minutes on foot and Osakajo-koen Station is 5 minutes. Visit our Osaka travel guide
Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578

What's nearby

  • Osaka Castle during a colorful sunset in Osaka, Japan.
    Osaka Castle Park
    1 min walk - 0.2 km
  • 大阪市��街地の風景
    Osaka-jō Hall
    4 min walk - 0.4 km
  • Osaka park and castle
    Osaka Castle
    11 min walk - 1.0 km
  • Nishinomaru Garden
    Nishinomaru Garden
    13 min walk - 1.1 km
  • Osaka Museum of History; Shutterstock ID 581050645; purchase_order: SF 06557000; job: ; client: ; other:
    Osaka Museum of History
    5 min drive - 2.6 km

Getting around

  • Osaka Business Park Station
    4 min walk
  • Kyobashi Station
    10 min walk
  • Osaka (KIX-Kansai Intl.)
    61 min drive

Restaurants

  • さくらダイニング
    3 min walk
  • Starbucks
    2 min walk
  • マクドナルド
    4 min walk
  • サイゼリヤ
    3 min walk
  • PRONTO
    3 min walk

About this property

Hotel New Otani Osaka

Luxury hotel near Osaka-jō Hall
Located close to Osaka Castle and Dotonbori Glico Sign, Hotel New Otani Osaka provides an art gallery on-site, a shopping centre on-site and a coffee shop/cafe. Indulge in a body scrub, a facial and a manicure/pedicure at the on-site spa. At the 11 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and local and international cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
Other perks at this hotel include:
  • An indoor pool, along with a lifeguard on site
  • Limo/town car service, buffet breakfast (surcharge) and 2 outdoor tennis courts
  • Self-parking (surcharge), babysitting (surcharge) and a front desk safe
  • Luggage storage, a ballroom and a porter/bellboy
  • Guest reviews give top marks for the helpful staff and proximity to public transport
Room features
All 525 rooms include comforts such as air conditioning, as well as perks such as late-night room service and free Internet. Guest reviews speak positively of the cleanliness, size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • 43-inch Smart TVs with digital channels
  • Wardrobes/cupboards, LED light bulbs and fridges

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 5,520 for adults and JPY 3,105 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • Sky Lounge Four Seasons
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Handrails in stairways (88 centimetre high)
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Renovations and closures

The following facilities or services will be unavailable from March 9 2026 to March 12 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
  • Tennis courts

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 5520 for adults and from JPY 3105 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The optional pool fee varies from JPY 5,000 - 6,000 per person, per entry. The listed optional pool fee applies to guest ages 13 and older for access to the pool. The pool fee for children ages 4-12 is JPY 2,000 per person, per entry. Children ages 0-3 can access at no charge. Please contact property for more details.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

Pool access available from noon to 6:00 PM
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transport to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Guests with tattoos are not able to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Frequently asked questions

Does Hotel New Otani Osaka have a pool?

Yes, this property has an indoor pool. Pool access is from noon to 6:00 PM. The swimming pool will be unavailable from March 9 2026 until March 12 2026 (dates subject to change).

How much does it cost to stay at Hotel New Otani Osaka?

As of 10 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Osaka on 27 Apr 2026 start from ₹10,876, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel New Otani Osaka pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel New Otani Osaka?

Self-parking is available for JPY 2000 per night.

What time is check-in at Hotel New Otani Osaka?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel New Otani Osaka?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel New Otani Osaka provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM-5:00 PM at scheduled times. A fee of JPY 1800 per person applies.

Where is Hotel New Otani Osaka located?

Located in Chuo, this luxury hotel is within a 15-minute walk of Osaka-jō Hall and Osaka Castle. Dotonbori Glico Sign and Umeda Sky Building are also within 6 mi (10 km). Osaka Business Park Station is only a 4-minute walk and Osakajo-koen Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel New Otani Osaka Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 1939 out of 2605 reviews
Rating 8 - Good. 464 out of 2605 reviews
Rating 6 - Okay. 131 out of 2605 reviews
Rating 4 - Poor. 34 out of 2605 reviews
Rating 2 - Terrible. 37 out of 2605 reviews

Reviews

Verified

10/10 Excellent

alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property at a great location, staff was exceptional.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great views, great room!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Etsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice castle view from the room. Staff were very helpful.
Stayed 11 nights in Mar 2026
Verified

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice. Hotel is HUGE and quite fancy. Located very close to Osaka Castle.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with views of the Castle and the area with the river and a beautiful park. All the people who work at the hotel are simply beautiful and courteous, and the restaurants have a variety of delicious Japanese food. I recommend this hotel 100% per cent
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant day at the New Otani Osaka. Staff were exceptional and while the hotel is a bit older, it is well maintained. There is a real sense of curated to care for guests.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Staffs are very helpful and friendly.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Mário

Liked: Cleanliness, staff & service, amenities
Clean, great staff, excellent location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Japan. Hotel staff are very kind and gracious. Amazing buffet and lovely rooms. Hope to return again.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

JING

Liked: Cleanliness, property conditions & facilities
Great location. Friendly staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful staff, convenient location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities
Beautiful hotel, staff was extremely accommodating.
Verified

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and absolutely stunning castle view. Would stay again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Shin Hen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent services
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Wesley

Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely accommodating, the room was clean, the location was perfect for a couple with one day to pack in as much Osaka as possible.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious suite for my family of four. The connecting rooms were ideal with a living space in between. We really enjoyed our meal at the Teppanyaki restaurant, they were gracious to accommodate us at the last minute as we flew in without a reservation. My teenage boys said it was the best steak they’ve ever had. Location is great as well, the nearby castle was an easy walk. We enjoyed our stay, thank you!
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Nanako

Liked: Staff & service, amenities
The building is old, but the breakfast was really nice
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively quiet without too many tourists.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ye

Liked: Cleanliness, amenities, property conditions & facilities
Great view and service
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we paid a little extra for a castle view and it was tha we worth the money. Gorgeous breakfast was good. I wouldn’t say amazing. the beds a little hard. You can’t adjust the temperature in the room and it does get rather warm so I recommend opening the window. The best part was the proximity to the castle.
night time view from our room on 15 th floor
dautime view
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Chuhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Staff are nice and caring.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Mohammed

Liked: Cleanliness, amenities
The room was good and clean, and the staff were very helpful and friendly
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

joon woo

Liked: Cleanliness, amenities, property conditions & facilities
I am more than happy to stay at Ohtani Hotel. All workers are friendly and kind and foods are all nice. I will keep using Ohtani Hotel in the future.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location, impeccable service. Rooms were a little dated but nothing out of the ordinary, plus huge for Japan. Had a beautiful stay
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Delmy

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at this hotel. The room was very spacious and nice. We requested a quiet room, and the staff were very accommodating—they gave us a room on a higher floor, far from the elevator, and facing a quiet treet. The hotel has a strong Asian aesthetic, which some people might consider a bit dated, but it reflects a style that is appreciated in Asia. The hotel is a 5 star Asian hotel, in America it may be a 4.5 stars. As expected for a five-star hotel, the restaurants are quite expensive. Transportation is nearby, though not extremely close, and the hotel is located some distance from downtown Osaka. Overall, I would definitely stay here again.
Stayed 4 nights in Feb 2026