Studio, 1 Queen Bed (Double) | In-room safe, desk, laptop workspace, blackout curtains
Check availability

Reviews of Citadines Namba Osaka

4 out of 5
Citadines Namba Osaka
3-5-25 Nippombashi, Naniwa-ku, Osaka-shi, Osaka

Reviews

9.6

Exceptional

Rating 10 - Excellent. 670 out of 855 reviews" "
Rating 8 - Good. 148 out of 855 reviews" "
Rating 6 - Okay. 24 out of 855 reviews" "
Rating 4 - Poor. 5 out of 855 reviews" "
Rating 2 - Terrible. 8 out of 855 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Samantha

Liked: Staff & service, amenities, property conditions & facilities
It’s our second stay here and we still love it! But this time we were woken up by an odd vibration both mornings. It was not construction and was a little strange. Would still recommend and we used the laundromat this time. There are multiple machines and dryers.
Stayed 2 nights in May 2024
Response from Guest Service Team on 27 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again. For vibration one, we apologize for the inconveniences. Have a great day ahead.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Room a good size for Japan. Staff were excellent. My only negative is it’s 11 min walk from train so with luggage I would have preferred closer to Namba station. Most restaurants are near Dotimbori about a 15 min walk
Stayed 6 nights in May 2024
Response from Guest Service Team on 27 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again.

10/10 Excellent

Mirko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in May 2024
Response from GSO on 26 May 2024
Thank you for your recent stay. We appreciate for your high evaluation. We look forward to welcoming you back in the near future.Guest Service Team

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel for the location and the staff’s amazing hospitality. I would definitely stay here again.
Stayed 2 nights in May 2024
Response from Guest Service Team on 25 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, extremely efficient and helpful. Onsite laundry with multiple washer/dryer combos and a very convenient guest lounge
Stayed 4 nights in May 2024
Response from Guest Service Team on 24 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

10/10 Excellent

Aamir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in central Osaka. Near Dontibuti (9 min walk) and close to all the hustle and bustle of the city. The hotel is also fairly close to a train station (8minute walk). The rooms are nice and clean with comfortable beds.
Stayed 2 nights in May 2024
Response from Guest Service Team on 24 May 2024
Thank you for your kind feedback.We are pleased to read that you had a great stay with us.We hope to see you again in the future.Kind regards,

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, spacious and the staff were very helpful and friendly. The stay was great however, id skip the breakfast there next time. The buffet was very unappetizing, youre better off getting breakfast from a convenience store.
Stayed 3 nights in May 2024
Response from Guest Service Team on 24 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon. We apologize for the inconveniences during your visit.We will review it with our staff to take possible improvement.

10/10 Excellent

THIO KHENG GUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location near train stations, convenience stores, eateries, professional customer service.
Stayed 6 nights in May 2024
Response from Guest Service Team on 23 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Hotel is in a great location. Nice sized rooms are also a plus.
Stayed 1 night in May 2024
Response from Guest Service Team on 23 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. The room was spacious, the staff were extremely helpful, and you were in a relatively central location. The only thing I was disappointed with was the Expedia VIP benefit. It was advertised as a free drink but the only drink you could get for free was a soft drink. You had to pay a premium to have a standard alcoholic house wine or beer. I felt like the way the benefit was advertised was somewhat misleading.
Stayed 3 nights in May 2024
Response from Guest Service Team on 23 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review.Regarding expedia benefits, We apologize for the inconveniences caused. We kindly suggests you to contact expedia for improvement if needed. We hope to see you again soon.

10/10 Excellent

LOURDES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff! And good location.
Stayed 3 nights in May 2024
Response from GSO on 20 May 2024
Thank you for staying with us and for kind words. It means a lot to us. We look forward to seeing you again in the near future.Guest Service Team

10/10 Excellent

Filipina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located where it’s accessible to the train stations and about 10 minutes walk to Dotonbori. My son and I enjoyed our stay, the room is clean, spacious, nicely designed and eco friendly. We enjoyed the amenities and the breakfast buffet. The staff are friendly, courteous and polite. If ever I’m back in Osaka, I will check in this hotel again.
Stayed 2 nights in May 2024
Response from GSO on 20 May 2024
Thank you for choosing to stay with us at Citadines Namba Osaka. We're delighted to hear that you had a wonderful experience and enjoyed your time here. We appreciate your positive review and hope to have the pleasure of hosting you again soon.Guest Service Team

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe & convenient hotel. Many dinning places around this hotel with a few places that are open 24 Hours. Walkable to major shopping malls and train stations.
Stayed 2 nights in May 2024
Response from GSO on 20 May 2024
Thank you for taking time to share your positive experience at Citadines Namba Osaka. We appreciate your kind words and look forward to hosting you again in the near future.Guest Service Team

10/10 Excellent

Shaena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in May 2024
Response from GSO on 20 May 2024
Thank you for staying with us and for kind words. We look forward to seeing you again in the near future.Guest Service Team

6/10 Okay

Alex

Liked: Staff & service
Excellent staff and decent gym. Rooms are big but have a fair bit of wear and tear. The bathroom had a bad sewage smell.
Stayed 2 nights in May 2024
Response from GSO on 19 May 2024
Thank you for your recent stay at Citadines Namba Osaka. We apologize for the inconvenience during your stay. We value your feedback and hope to see you again for a better stay in the near future.Guest Service Team

10/10 Excellent

lilis, Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GSO on 19 May 2024
Thank you for your previous stay and good reputation.We look forward to see you again.Kind regards, Guest Service Team

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommended this property if any one comes to Osaka.The staff all speaks English. Rooms are absolutely beautiful. We were so pampered it is sad to leave. Namba station is only 10 min walk. The famous fish market is only 5 min from the hotel. The area is very lively and filled with restaurants.
Stayed 10 nights in May 2024
Response from GSO on 21 May 2024
Thank you for choosing to stay with us at Citadines Namba Osaka. We're delighted to hear that you had a wonderful experience and enjoyed your time here. We appreciate your positive review and hope to have the pleasure of hosting you again soon.Guest Service Team

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the location. The staff were very kind and communicative. Great beds.
Stayed 2 nights in May 2024
Response from Guest ServiceTeam on 17 May 2024
Thank you for your good review! We're happy to know that you had a wonderful stay with us. It's fantastic to hear that you had a great experience during your stay. We appreciate your kind words and look forward to your next visit.

10/10 Excellent

Denyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in May 2024
Response from Guest ServiceTeam on 17 May 2024
Thank you for your good review! We're happy to know that you had a wonderful stay with us. It's fantastic to hear that you had a great experience during your stay. We appreciate your kind words and look forward to your next visit.

10/10 Excellent

Dashan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and spacious hotel near the Namba area! The building was converted from a historical department store, so all the hallways and rooms are naturally spacious. The room and bedding are with a lot personalities and fun to stay in. I stayed in a room with a full kitchen. It came with the fancy BALMUDA microwave/toaster oven which I genuinely recommended everyone to try! Eco-friendliness wise, instead of bottled water, each room came with a water jag and they recommend you to get drinking water at the drinking station on each floor. If you decline room service you will receive a drink ticket for each day. The lobby cafe only opens 2pm-9pm, but you can save up these tickets, and 3 tickets can get you a free alcoholic drink too. Directly across from the hotel is the Otaku district of Osaka. Good to shop for anime & manga stuff. The back alley is full of maid cafes & bars. There are tons of back alley tiny restaurants, bars & izakayas in the neighborhood, many of them with outdoor dining tables or patios. Definitely a dive! it’s a short walk to the Namba station area, and there are major department stores there. Of course the famous Dotonbori is in walking distance too.
Stayed 3 nights in May 2024
Response from Guest ServiceTeam on 17 May 2024
Thank you for your good review! We're happy to know that you had a wonderful stay with us. It's fantastic to hear that you had a great experience during your stay. We appreciate your kind words and look forward to your next visit.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and friendly staff
Stayed 6 nights in May 2024
Response from Guest ServiceTeam on 17 May 2024
Thank you for your good review! We're happy to know that you had a wonderful stay with us. It's fantastic to hear that you had a great experience during your stay. We appreciate your kind words and look forward to your next visit.

10/10 Excellent

My

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2024
Response from Guest Service Team on 16 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

10/10 Excellent

Tan, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and clean hotel and spacious
Stayed 2 nights in May 2024
Response from Guest Service Team on 16 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

10/10 Excellent

Sorasak

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay, we love the hotel & the service was excellent.
Stayed 7 nights in May 2024
Response from Guest Service Team on 16 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. My bag was detained in transfer but they took receipt of it and let me know immediately when it had arrived. Rooms are a good size for the location
Stayed 4 nights in May 2024
Response from Guest Service Team on 16 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

10/10 Excellent

Anran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Service Team on 16 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

8/10 Good

Daniela Maria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Amazing rooms!!! Need to work on cleaning!
Stayed 4 nights in May 2024
Response from Guest Service Team on 13 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

8/10 Good

wilfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location within walking distance of Dotonbori, Namba, and Nippomboshi stations. Large and clean room. Convenient laundromat in the hotel. Only downside was that we were on the same floor as the children's play area and they were easily heard throughout the floor
Stayed 3 nights in Apr 2024
Response from GSO on 10 May 2024
Thank you for your recent stay at Citadines Namba Osaka. We apologize for any inconvenience caused. We value your feedback and look forward to seeing you again in the future.Guest Service Team

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, staff are helpful and nice. Central to the places we came to visit.
Stayed 4 nights in May 2024
Response from GSO on 10 May 2024
Thank you for staying with us. We appreciate your kind words. We look forward to seeing you again in the future.Guest Service Team

10/10 Excellent

James E.

Great hotel and staff. Great location.
Stayed 4 nights in Apr 2024
Response from GSO on 10 May 2024
Thank you for staying with us and for high marks.We appreciate your kind words and look forward to hosting you again in the future.Guest Service Team

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely kind and helpful staff, beautiful facilities and highly convenient location with a ton to do! Highly recommend for foreigners / English speakers especially!
Stayed 5 nights in May 2024
Response from GSO on 9 May 2024
Thank you very much for your feedback and good reputation.It seems like that you had a lovely stay with us. We hope to see you again in the future. Kind regards, Guest Service Team

10/10 Excellent

Jianshun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and big hotel room with excellent service. Walkable to Namba station and nipomshi station. Kids playroom is well maintained too.
Stayed 5 nights in Apr 2024
Response from GSO on 9 May 2024
Thank you for your previous stay and your kindly feedback.We hope to see you again.Sincerely,Guest Service Team

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. The area around the hotel was great for shppping and food.
Stayed 3 nights in May 2024
Response from Guest Service Team on 7 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

2/10 Terrible

Loan

Stayed 3 nights in Apr 2024
Response from Guest Service Team on 24 May 2024
Thank you for your feedback.It seems like that we did not meet your expectations this time.Please accept our apologies.With kind regards,

2/10 Terrible

Yu Jing

Stayed 3 nights in May 2024
Response from Guest Service Team on 24 May 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

10/10 Excellent

Rizalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean, safe and quiet.
Stayed 9 nights in Apr 2024
Response from Guest Service Team on 3 May 2024
Thank you for your feedback.We hope to see you again in the future.Kind regards,

10/10 Excellent

Alec

Stayed 4 nights in Apr 2024
Response from GSO on 21 May 2024
Thank you for your recent stay at Citadines Namba Osaka. It seems like you had a wonderful stay with us.We look forward to seeing you again in the near future.Guest Service Team

10/10 Excellent

ramee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GSO on 19 May 2024
Thank you for staying with us and for high marks. We look forward to hosting you again in the near future.Guest Service Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great area for stay
Stayed 1 night in Apr 2024
Response from Guest Service Team on 29 Apr 2024
Thank you for your kindly feedback. We are glad you enjoyed your stay at Citadines Namba Osaka!Looking forward to welcoming you next time!

10/10 Excellent

WING SZE GRACE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, close to namba station and within walking distance. lots of interesting eateries around, perfect cleaniness. communual facilities including laundry machines (with fees), kids playroom and kitchen
Stayed 3 nights in Apr 2024
Response from GSO on 28 Apr 2024
Thank you for staying with us and for high marks.We are very delighted that you had a wonderful stay experience. We look forward to seeing you again soon.

10/10 Excellent

Romely

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 5 nights in Apr 2024
Response from Guest Service Team on 27 Apr 2024
Thank you very much for your feedback.It seems like that you had a great stay with us.We hope to see you again in the future.Kind regards,

10/10 Excellent

Belinda

Stayed 8 nights in Apr 2024
Response from Guest ServiceTeam on 17 May 2024
Thank you for your good review! We're happy to know that you had a wonderful stay with us. It's fantastic to hear that you had a great experience during your stay. We appreciate your kind words and look forward to your next visit.

10/10 Excellent

John and Deslie, Sydney

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were great at the desk, and the staff who do the rooms were also very nice, a great place to stay.
Stayed 8 nights in Apr 2024
Response from Guest Service Team on 27 Apr 2024
Thank you for your feedback.We are pleased to read that you had a lovely stay with us.We hope to see you again in the future.Kind regards,

10/10 Excellent

Kam Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Convenient and comfortable
Stayed 1 night in Apr 2024
Response from Guest Service Team on 23 Apr 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

10/10 Excellent

Kam Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The hotel interior design is stylish and beautiful.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 22 Apr 2024
We truly appreciate your positive review! It means a lot to us. We're delighted you had a great experience and hope to welcome you back soon.

10/10 Excellent

Trung

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel's prime location in Namba District makes it a top choice for solo travelers or families. Additionally, the rooms are impeccably clean, and the facilities are modern and new.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 22 Apr 2024
We truly appreciate your positive review! It means a lot to us. We're delighted you had a great experience and hope to welcome you back soon.

10/10 Excellent

May Chan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel in a convenient location Good amenities Fast check in and out Coin laundry available Will definitely come back
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 20 Apr 2024
Thank you very much for your feedback.We hope to see you again in the future.Kind regards,

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a newly built hotel. Good size rooms, everything was comfortable including beds. I would pick 2 twin bed rooms since they intent to be more on the larger end or better lay outs. Staff was pretty helpful, big hotel. Area was not great for us. But thats Osaka. We would definitely come back to this hotel but not sure about the area. It was a great stay for the price
Stayed 1 night in Apr 2024
Response from Guest Service Team on 18 Apr 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Great Apartment
Stayed 5 nights in Apr 2024
Response from Guest Service Team on 17 Apr 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.

10/10 Excellent

mei fong euphen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 8 nights in Apr 2024
Response from Guest Service Team on 16 Apr 2024
Thank you for staying with us and for your valuable comment.We kindly appreciate your review. We hope to see you again soon.