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Reviews of Homewood Suites by Hilton Orange New Haven

3 out of 5
Homewood Suites by Hilton Orange New Haven
99 Marsh Hill Road, Orange, CT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 477 out of 650 reviews" "
Rating 8 - Good. 100 out of 650 reviews" "
Rating 6 - Okay. 28 out of 650 reviews" "
Rating 4 - Poor. 17 out of 650 reviews" "
Rating 2 - Terrible. 28 out of 650 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff are always so nice at this location!
Stayed 3 nights in May 2024
Response from tom on 29 May 2024
Hi Anne,Thank you for taking a moment to share your experience. I am happy to hear you found our staff to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter. and we appreciate your feedback. We hope to welcome you back soon. Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Lowell, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 3 nights in May 2024
Response from tom on 29 May 2024
Hi Lowell,Thank you for staying with us here at the Homewood Suites Orange/New Haven, and for taking the time to share your feedback with us. We are delighted that you enjoyed your stay with us. Our team is passionate about delivering exceptional hospitality, and your kind words motivate us to continue exceeding expectations. We look forward to serving you again soon. Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Timothy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from tom on 29 May 2024
Hi Timothy,Thank you for taking a moment to share your experience. We strive to provide reliable and friendly service that makes a difference in your stay and look forward to welcoming you back soon. Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

6/10 Okay

Louis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from tom on 29 May 2024
Thank you, Louis for taking the time to rate our hotel. We understand how important it is to provide our guests with a comfortable stay experience and apologize for not meeting this expectation. We hope to have the opportunity to welcome you back. Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels in the area
Stayed 1 night in Apr 2024
Response from tom on 22 May 2024
Hi MICHAEL,Thank you for your recent stay with us! I hope you felt at home and enjoyed a reliable and friendly stay experience. We can’t wait to welcome you home again soon! Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the spacious and clean rooms! In addition, it was a nice quite stay. The breakfast needs more hot options. However, we would definitely stay here again.
Stayed 1 night in May 2024
Response from tom on 22 May 2024
Hi Darlene,Thank you for taking a moment to share your experience. I am happy to hear you found our suites with plenty of space and the cleaning to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter. and we appreciate your feedback. We hope to welcome you back soon. Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

2/10 Terrible

meatta e.

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location of the property was easily accessible from the highway and had lots of parking spaces.I was checked into a handicap room without my knowledge, and couldn’t hang my clothes because the bars were extremely low, and couldn’t use the ironing board to iron my clothes because the ironing board was too short and too low. Called service desk and discovered room was handicap accessible. They didn’t have another room or ironing board to accommodate my stay. Ventilation system in bathroom was not working, I had to propped the door open to circulate the air. Notified front desk staff and problem was never fixed. At the pool, the showers had no hot water, so I couldn’t utilize it and the spa was not functional. I never give a review on any hotel I have stayed in, but this one was warranted. For the price I paid per night, the experience was very disappointing.
Stayed 4 nights in May 2024
Response from tom on 14 May 2024
Hello Meatta e.Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Megan

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from tom on 14 May 2024
Thank you, Megan for the fabulous rating of our hotel and staff. We look forward to seeing you again.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Beginning to feel like home
Stayed 1 night in May 2024
Response from tom on 14 May 2024
Thank you, David for the outstanding rating of our hotel and staff. We hope to see you again, soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean room!
Stayed 1 night in May 2024
Response from tom on 8 May 2024
Hi Andrea,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Room is super clean and the woman that checked us in was great!
Stayed 1 night in May 2024
Response from tom on 8 May 2024
Hi Debbie,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 3 nights in Apr 2024
Response from tom on 3 May 2024
Hi David,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

8/10 Good

Ileana, Penns Grove

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The outlets by the bathroom sink did not work, the bed skirt was all ripped , and the tub was dirty in the outer part . This is my fifth time staying here and every time it’s looking a little worse .
Stayed 2 nights in Apr 2024
Response from tom on 30 Apr 2024
Hi Ileana,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from tom on 30 Apr 2024
Thank you, Ibrahim for the great rating of our hotel and staff. We hope to see you again the next time you are in our area.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy check in
Stayed 1 night in Apr 2024
Response from tom on 23 Apr 2024
Thank you, Tracy for the great rating and kind words. We hope to see you again, soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Emmanuel

Liked: Staff & service, property conditions & facilities
Cool
Stayed 1 night in Apr 2024
Response from tom on 23 Apr 2024
Thank you, Emmanuel for the fantastic rating of our hotel and staff. We look forward to seeing you again.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the best place I stayed, it feels like you’re staying in an apartment. The bfast buffet is excellent with a variety each day. For long term travelers this is a place that will make it feel a bit like home.
Stayed 7 nights in Feb 2024
Response from tom on 16 Apr 2024
Hi James,Thank you for choosing the Homewood Suites - Orange/New Haven. We are so glad you enjoyed your stay. Making you happy makes us happy. I would like to personally thank you for your recent feedback. Responses like yours truly help us to better our team and hotel. We enjoyed having you as our guest. I'll be sure to pass your kudos onto the team. We look forward to seeing you during your next visit to the Orange/New Haven area.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Location is awkward for driving.
Stayed 2 nights in Feb 2024
Response from tom on 16 Apr 2024
Hi Timothy,Thank you for choosing the Homewood Suites - Orange/New Haven. We are so glad you enjoyed your stay. I would like to personally thank you for your recent feedback. We enjoyed having you as our guest. We hope to see you again, soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

8/10 Good

Kayana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Apr 2024
Response from tom on 9 Apr 2024
Thank you, Kayana for the good rating of our hotel and staff. We hope to see you again, soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Leo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and modern hotel with a great free breakfast. We always try and stay at a Homewood Suites
Stayed 1 night in Mar 2024
Response from tom on 9 Apr 2024
Hi Leo,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean & spacious
Stayed 2 nights in Mar 2024
Response from tom on 9 Apr 2024
Thank you, Emily for the great rating and comments about our hotel and staff. We look forward to seeing you again, the next time you are in town.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from tom on 9 Apr 2024
Thank you, Christopher for the outstanding rating of our hotel and staff. We hope to see you again soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

8/10 Good

Shianna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was out of service
Stayed 1 night in Mar 2024
Response from tom on 3 Apr 2024
Hello Shianna,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our hot tub being out of service. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Ian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from tom on 3 Apr 2024
Hi Ian,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

2/10 Terrible

Catherine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from tom on 3 Apr 2024
Hello Catherine,We are disappointed ti see your low rating of our hotel. We hope we can make it right for you. We look forward to seeing you again.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

6/10 Okay

Helene, Elsah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
on the last day, Sunday March 24, breakfast was very average, there was no fruit like the days before. Employees were not transparent but finally said they had not received their shipments so they were serving what they had. A hotel of this class, really? did not have a plan B to provide the expected quality and special items for breakfast? All employees were barely communicative, not cordial: any hotel would do better, but this was a Hilton... I was shocked. Our room also had limited furniture for a suite. again very average.
Stayed 3 nights in Mar 2024
Response from tom on 3 Apr 2024
Hello Helene,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our complimentary breakfast buffet. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from tom on 3 Apr 2024
Thank you, Cheryl, for the great rating of our hotel and staff.We hope to see you again.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/1New Haven

8/10 Good

marcie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from tom on 19 Mar 2024
Thank you, Marcie for giving our hotel and staff a good rating. We hope to see you again, soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

4/10 Poor

Alexis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I was extremely upset that the hot tub spa area was down in the fire pit in the back also is not working those to one of the main reasons I booked the hotel is expensive than other hotels because of certain amenities, which were down so unfortunately I was happy with my stay!
Stayed 2 nights in Mar 2024
Response from tom on 12 Mar 2024
Hi Alexis,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our hot tub being out of service. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

8/10 Good

Ileana, Penns Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fourth time staying here. I was a bit disappointed. The room had a trash smell to it . It was okay. Usually my stays are GREAT, but this one was OKAY.
Stayed 1 night in Mar 2024
Response from tom on 12 Mar 2024
Hi Lleana,Thank you for your feedback of your recent stay with us. I was very sorry to hear that you were unhappy with the cleanliness of your suite. It is our goal to exceed the expectations of our guests. I am working with our housekeeping staff to prevent this from happening in the future. I hope that if your travels bring you back to the area that you will consider staying with us again. Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from tom on 7 Mar 2024
Thank you, Stefano for the great rating of our hotel and staff.We hope to see you again, soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel ,Nice pool , very clean .. But bring your own towel if you’re going to use the pool.. They are the size of a dish towel
Response from tom on 7 Mar 2024
Hi Denise,Thank you for the outstanding rating of our hotel and staff. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our pool towels. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from tom on 7 Mar 2024
Thank you, Martina for the fabulous rating of our hotel and staff.We hope to see you again, soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Pat

Business traveller
Liked: Staff & service, amenities
Well run hotel with beautifully appointed suites, convenient location
Stayed 1 night in Feb 2024
Response from tom on 7 Mar 2024
Hi Pat,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Rajaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool
Stayed 1 night in Feb 2024
Response from tom on 7 Mar 2024
Hi Rajaa,Thank you for the great rating of our hotel and staff. We are so glad you enjoyed your stay. We enjoyed having you as our guest. I'll be sure to pass your kudos onto the team. We hope to see you again. Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Prithi

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from tom on 7 Mar 2024
Thank you, Prithi for the great rating of our hotel and staff.We hope to see you again, soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from tom on 23 Feb 2024
Hi Elizabeth,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Ashley

Stayed 2 nights in Feb 2024
Response from tom on 23 Feb 2024
Thank you, Ashley for the outstanding raring of our hotel and staff. We hope to see you again soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, it was clean, fast check in, spacious. The only thing that was a little annoying was that there wasn't a lot of parking.
Stayed 1 night in Feb 2024
Response from tom on 20 Feb 2024
Hi Robin,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. Great breakfast. Pool and hot tub could have been cleaner, but overall a good experience!
Stayed 1 night in Feb 2024
Response from tom on 23 Feb 2024
Hi Kristen,Thank you for choosing the Homewood Suites- Orange/New Haven. We are so glad you enjoyed your stay. Making you happy makes us happy. I would like to personally thank you for your recent feedback. Responses like yours truly help us to better our team and hotel. We enjoyed having you as our guest. I'll be sure to pass your kudos onto the team. We look forward to seeing you during your next visit to the Orange/New Haven area.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Reuban

Liked: Cleanliness, property conditions & facilities
Great service
Stayed 2 nights in Feb 2024
Response from tom on 20 Feb 2024
Thank you, Reuban for the fantastic raring of our hotel and staff. We look forward to seeing you again.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from tom on 20 Feb 2024
Thank you, Francisco for the great rating of our hotel and staff. We hope to see you again, soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with comfortable bed and good shower. Nice fitness room. The hotel seems very new and is very clean. Not a walkable area but extremely convenient to highway and a short drive to New Haven. Only downside was that the breakfast wasn’t that good - mainly sweet cereal options and the hot breakfast options didn’t look too good.
Stayed 1 night in Feb 2024
Response from tom on 20 Feb 2024
Hi Katherine,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our complimentary breakfast buffet. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Trudian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from tom on 20 Feb 2024
Thank you, Trudian for the outstanding rating of our hotel and staff. We hope to see you again soon.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange New Haven

8/10 Good

Leigh-Ann

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from tom on 20 Feb 2024
Thank you, Leigh-Ann for the good rating of our hotel and staff. We hope to see you again.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location near New Haven
Handy location near New Haven a few minutes from downtown off I95–very spacious accomodations and easy parking even in winter! (Tho side lot could have been cleared more completely). Friendly welcome and key card entry very modern, tho hallways a bit of a maze at times. We will return!
Stayed 2 nights in Feb 2024
Response from tom on 15 Feb 2024
Hello,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

2/10 Terrible

Cindy, Syosset

Stayed 2 nights in Feb 2024
Response from tom on 3 Apr 2024
Hello Cindy,We are disappointed that we did not make you feel at home. We hope you give us another opportunity to make it right. Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven

10/10 Excellent

Ileana, Penns Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, beautiful , clean and comfortable.
Stayed 1 night in Feb 2024
Response from Tom on 6 Feb 2024
Hi IleanaI wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024
Response from THOMAS on 6 Feb 2024
Hi Kathleen,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven

10/10 Excellent

Majda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge was in the room making too much noise
Stayed 1 night in Jan 2024
Response from THOMAS on 1 Feb 2024
Hi Majda,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven