Stayed 3 nights over a weekend and left Monday. We opted for the late checkout at 1pm. They have a 3pm option too, both for a fee. Since we checked out at regular time they refunded the late checkout fee. Every hotel should adopt this service.
The best thing about the hotel chain to me are the beds and pillows. I know I’m going to get a comfortable and good night’s sleep at any Best Western. We all did. I like the private room option that separates it from the kitchen and living area. The breakfast was delicious.
This hotel was in a good location, within walking distance of the Orange County Outlets and a close drive to the highway. It was quiet in the hotel and in the area.
The Wi-Fi did not work even after notifying the front desk. The bathroom had pumps in the shower for body wash, shampoo, and conditioner, but they were out. I went to the front desk to let them know and requested other items. They accommodated quickly. Good TV channels, but the guide didn’t work so we had to scroll through to find them. Kitchenette is a great feature, however, without providing the appropriate supplies, it’s not useful. Nice room, but it needs touch ups. For example, paint chips and rugs unraveling, the doors to the bedroom don’t close fully, the toilet paper holder didn’t close properly, making the roll fall off with the slightest touch.
So overall, nice place, that needs improvements to earn the price per night. I do recommend the chain and the hotel, with the needed improvements.