Orange Hill Trip

Need more rum and juice inside of the room

Everything from the staff, to the wide variety cuisine offered and the customer service was amazing. The entertainment team topped it off! Everyone is kind, you are always greeted with a smile and staff is always willing to assist.

I really enjoyed the service and the food

Property is very nice to be at…

My recent stay at this hotel was far from enjoyable. The female staff members were extremely rude, dismissive, and unprofessional — constant eye-rolling, lack of courtesy, and an overall negative attitude. It’s unfortunate because the male staff were the complete opposite: respectful, polite, and genuinely helpful throughout my stay. The room was not properly cleaned upon arrival — it smelled unpleasant, the tub was dirty, and there were no bathrobes provided as advertised. I expected much better for the price and rating. To make matters worse, the beach dinner was canceled without proper communication, and the limited dining options left very few choices for guests. Overall, this was not the relaxing experience I was hoping for. Management truly needs to address the attitude of certain staff members and improve cleanliness standards.