Front of property – evening/night
Check availability

Reviews of WoodSpring Suites Council Bluffs

2.5 out of 5
WoodSpring Suites Council Bluffs
3541 14th Ave, Council Bluffs, IA

Reviews

6.2
Rating 10 - Excellent. 164 out of 702 reviews" "
Rating 8 - Good. 134 out of 702 reviews" "
Rating 6 - Okay. 145 out of 702 reviews" "
Rating 4 - Poor. 112 out of 702 reviews" "
Rating 2 - Terrible. 147 out of 702 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sandi

Business traveller, Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I'll start off with the positive. The gentleman working the desk was friendly and proficient. That is all of the positive I have. This was the filthiest hotel I have ever stayed in! EVERY surface was grimy, dirty, unclean...floors, walls, counters...everything. After driving all day I got to spend 3 hours cleaning the hotel room. I will never stay here again. Additionally, the air conditioner had to be switched out with another air conditioner so our room was extremely hot for the first 6 hours or so. I do not recommend this to anyone who prefers cleanliness.
Stayed 1 night in May 2024
Response from Jamie P on 20 May 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

Marcia, GWYNN OAK

Travelled with partner
Disliked: Amenities
For the 2 days we stayed there there was smoking in elevator and smell of smoke on the 2nd floor. Some staff members were not friendly. Staff members stood in the main entrance smoking despite the fact that fhere was a sigh which said NO SMOKING.
Stayed 2 nights in May 2024
Response from Jamie P on 20 May 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Kimberly

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Jamie P on 6 May 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
No frills but great hotel to stay at and friendly staff. Thanks to Nicholas for being so kind at check in
Stayed 1 night in May 2024
Response from Jamie P on 6 May 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Marie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It does not look like the photos presented on Expedia or the website. No iron or blow dryer. Booked a non smoking room room with a one queen bed and got placed in a smoking room with ashtrays and 2 beds. Burn hole in comforter and very dirty floors. Would not return here.
Stayed 1 night in May 2024
Response from Jamie P on 6 May 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good property, kind personnel.
Stayed 3 nights in Apr 2024
Response from Jamie P on 6 May 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful and the local zoo was amazing
Stayed 2 nights in Apr 2024
Response from Jamie P on 6 May 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jamie P on 30 Apr 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excellent

Celecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was wonderful. They waived to nightly deposit for me.
Stayed 1 night in Apr 2024
Response from Jamie P on 30 Apr 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excellent

Gibu, Itasca

Travelled with family
Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Jamie P on 31 Mar 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 Okay

Allyson

Disliked: Amenities
Don't expect a typical lobby there isnt one. Room was simple some what dated, but cleaner than I expected. The walls were thin. Could hear cars driving outside & people walking the halls & in rooms above. The shades were also not blackout curtains.
Stayed 1 night in Feb 2024
Response from Jamie P on 4 Mar 2024
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Works in a pinch
There were 4-5 dead roaches on the floor when we got to our room. Tv was missing a required cord which front desk fixed right away. Bedding seemed clean and the bed was fairly comfortable.
Stayed 1 night in Feb 2024
Response from Jamie P on 19 Feb 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

James

Travelled with family
Stayed 1 night in Feb 2024
Response from Jamie P on 19 Feb 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

4/10 Poor

Blake

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pillows on the bed had human hair all over them. Slept w no pillows. No toilet paper in the room, zero. Comforters had stains all over them. If it wasn't so late, I would have went to other hotel.
Stayed 1 night in Feb 2024
Response from Jamie P on 19 Feb 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Cordelia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were great, super convenient and quick stay!
Stayed 1 night in Feb 2024
Response from Jamie P on 19 Feb 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

4/10 Poor

Esther

Stayed 1 night in Jan 2024
Response from Jamie P on 21 Mar 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vibe
Gabby and Tony at the front desk are very professional and accommodating. Great vibe, quiet clean place with comfortable beds and a very nice guest laundry.
Stayed 1 night in Jan 2024
Response from Jamie P on 30 Jan 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Sandy

Stayed 2 nights in Jan 2024
Response from Jamie P on 23 Jan 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Frieda

Disliked: Cleanliness, property conditions & facilities
Roaches
Stayed 1 night in Jan 2024
Response from Jamie P on 23 Jan 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was okay. It just had a weird odor or smell. Kind of like a musty odor. It was a non smoking room
Stayed 1 night in Jan 2024
Response from Jamie P on 23 Jan 2024
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

Peggy

Liked: Cleanliness, amenities
We could not get TV to work.
Stayed 1 night in Dec 2023
Response from Jamie P on 4 Jan 2024
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

Mike

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Jamie P on 26 Dec 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Joshua

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jamie P on 26 Dec 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a complete hassle but the front desk gentleman was nice while he worked through the issue. The room was nice and clean and the place was organized and quiet. They do not, however, offer complementary coffee or tea as is stated on the Expedia website.
Stayed 1 night in Dec 2023
Response from Jamie P on 7 Dec 2023
Thank you for taking the time to write a review of your stay. IWe continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the no hassle daily exchange with towels and resupply of toilet paper & soap. The office personnel have been polite & accommodating. The washers & driers are kept clean.
Stayed 7 nights in Nov 2023
Response from Jamie P on 7 Dec 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Bonita

Liked: Staff & service
Disliked: Cleanliness
Response from Jamie P on 24 Nov 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
good place to stay
Stayed 7 nights in Nov 2023
Response from Jamie P on 16 Nov 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Quality for the Price
Check in was fast and easy. There was a kitchen, stove, refrigerator, and a microwave in the room. The price was affordable and the staff provide excellent customer service. This place is hidden gem.
Stayed 1 night in Oct 2023
Response from Jamie P on 16 Oct 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Dorothy

Travelled with partner
Disliked: Amenities, property conditions & facilities
We returned to our room at 11 pm and when we turned on light there were COCKROACHES Too late to find another room so we had to stay. We did not sleep
Stayed 1 night in Oct 2023
Response from Jamie P on 13 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Reno

Disliked: Cleanliness, staff & service, property conditions & facilities
We pulled up and there’s druggies with needles shooting up in their car in the parking lot, go inside to see if our reservation has been held the rooms available are NOT what was reserved the lady at the desk was on a personal call for 5-10 mins before seeing me then I’m informed on site not before hand booking all travelers with us must have an ID. They missed out on over 40k in stays a year we went to red roof and forget these guys
Response from Jamie P on 2 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

4/10 Poor

Kraig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jamie P on 30 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

4/10 Poor

Collin

Disliked: Cleanliness, property conditions & facilities, room comfort
Spotted bugs in the room that looked like bed bugs. I am very very paranoid about bed bugs so I left. When I addressed hotel staff I was told that there's no bed bugs and that it must be gnats but I know what bed bugs look like. I asked for a refund but was told that a manager would have to do it and they would call me but no call as of yet.
Stayed 1 night in Sep 2023
Response from Jamie P on 22 Sept 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Typriest

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 7 nights in Sep 2023
Response from Jamie P on 18 Sept 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 Okay

Aristeo

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bueno un viaje de negocio no conocia muy bien el area ,el hotel no muy limpio
Stayed 1 night in Sep 2023
Response from Jamie P on 14 Sept 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

DETRENITA

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jamie P on 30 Oct 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 Okay

Andrew

Stayed 1 night in Sep 2023
Response from Jamie P on 2 Oct 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Charlette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from Jamie P on 7 Sept 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Daniel

Stayed 3 nights in Aug 2023
Response from Jamie P on 7 Sept 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

Rita

Stayed 1 night in Aug 2023
Response from Jamie P on 7 Sept 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

Roger

Stayed 1 night in Aug 2023
Response from Jamie P on 31 Aug 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 Okay

Paulette

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 7 nights in Aug 2023
Response from Jamie P on 31 Aug 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 Good

chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jamie P on 23 Aug 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jamie P on 15 Aug 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

samantha

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t allowed to check in
Stayed 1 night in Aug 2023
Response from Jamie P on 11 Aug 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 Excellent

Ty

Stayed 1 night in Jun 2023
Response from Jamie P on 8 Aug 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 Okay

Tina

Business traveller
It was okay, I didn’t realize when I booked there was not a lobby with coffee and other items. Had I have known there wasn’t complimentary coffee or any type of breakfast offered, I likely would have chosen another location. The staff were nice. Although my room was clean. But it needed curtains over the blinds to darken it a bit more for my liking.
Stayed 1 night in Jul 2023
Response from Jamie P on 4 Aug 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.

10/10 Excellent

Johnnesa

Stayed 1 night in Jul 2023
Response from Jamie P on 31 Jul 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jamie P on 20 Jul 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 Terrible

Cassie

Disliked: Cleanliness, staff & service, property conditions & facilities
Not only was the property unsafe given the activities that were going on, I was asked to leave at 2:30 in the morning when I finally asked someone to come stay with me as I was too scared to sleep. The manager, had let me know that ID's needed to be checked in order for there to be guests. Not only did I show her confirmation that I had indeed passed the information on, he tried to show her as well. Horrible experience and I still haven't received my refund.
Stayed 7 nights in Jul 2023
Response from Jamie P on 20 Jul 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 Terrible

Penny

Disliked: Staff & service, property conditions & facilities
Bathroom door handle was broke. Bed was broke. Receptionist was rude.
Stayed 3 nights in Jul 2023
Response from Jamie P on 20 Jul 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.