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Reviews of Staybridge Suites Omaha West, an IHG Hotel

3 out of 5
Staybridge Suites Omaha West, an IHG Hotel
2720 Oak Drive, Omaha, NE

Reviews

8.4

Very good

Rating 10 - Excellent. 169 out of 311 reviews" "
Rating 8 - Good. 80 out of 311 reviews" "
Rating 6 - Okay. 31 out of 311 reviews" "
Rating 4 - Poor. 13 out of 311 reviews" "
Rating 2 - Terrible. 18 out of 311 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and friendly place to stay for our family. The breakfast buffet was absolutely fantastic. The yogurt bar and fresh fruit were our favorite but everything else was excellent!
Stayed 1 night in May 2024
Response from Staybridge Suites Omaha West Team on 20 May 2024
Emily,Thank you for sharing your experience at Staybridge Suites Omaha West. We are thrilled we made a good impression on you.

8/10 Good

Denis, Clearwater

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in May 2024
Response from Staybridge Suites Omaha West Team on 13 May 2024
Denis,Thank you for sharing your review. We hope you give us another opportunity to serve you better. We would love to turn that 4 into a 5 next time!

10/10 Excellent

Ryan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love staying at this location front desk staff is always very accommodating, we enjoy the quite rooms, free breakfast easy parking shopping and dining nearby. Also we appreciate that they take large dogs.
Stayed 1 night in Apr 2024
Response from General Manager - Michelle Shea on 6 May 2024
Ryan,Thank you for sharing a review of your recent stay at the Staybridge Suites Omaha West. Our team takes pride in providing a quality experience, so our team appreciates you that you noticed.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a small suite to attend a wedding--which was perfect. My daughter was not spending the night in Omaha but needed a place to change before the wedding--perfect! Also nice meeting areas near the lobby. Jams Legacy Restaurant was our rehearsal dinner venue and is right across the street. Easy walking/driving to multiple shopping areas. Great front desk smiles and advice! Clean rooms. An outstanding stay. Oh! And the breakfasts are outstanding: eggs, bacon, salsa, cheese, yogurt, fruit, and more!
Stayed 2 nights in Apr 2024
Response from Staybridge Suites Omaha West Team on 30 Apr 2024
Patricia,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us for your wedding weekend. We hope you'll visit again!

6/10 Okay

Jerica

Travelled with family and small children
Liked: Staff & service, amenities
This hotel was definitely ok for the price. The staff was amazing. My only complaint would be I'm a person who has really bad allergies and asthma so my sleep wasn't the best because I'm allergic to dogs which, the room next to me had or that room had at some point. I think the she have separate floors for such conditions.
Stayed 1 night in Apr 2024
Response from General Manager - Michelle Shea on 16 Apr 2024
We very much appreciate your comments regarding your stay at the Staybridge Suites Omaha West. Please allow me to express my apologies for not getting the proper sleep. We will do our best to make better accommodations for guests without pets.

8/10 Good

christina

Liked: Cleanliness, staff & service
The front desk staff was amazing
Stayed 2 nights in Mar 2024
Response from General Manager - Michelle Shea on 2 Apr 2024
Christina,Thank you for taking a moment to share your recent experience at Staybridge Suites Omaha West. We are delighted to hear the team made a good impression on you. We hope you'll visit us again soon.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Updated and very clean
Stayed 1 night in Mar 2024
Response from General Manager - Michelle Shea on 28 Mar 2024
Courtney,It's wonderful to hear that you had such a positive experience during your stay. Thank you for choosing the Staybridge Suites Omaha West!

10/10 Excellent

Jeanne

Stayed 1 night in Mar 2024
Response from General Manager - Michelle Shea on 2 Apr 2024
Jeanne,Thank you for the perfect score! We hope you will come back to Staybridge Suites Omaha West soon.

10/10 Excellent

Dawn

Stayed 1 night in Feb 2024
Response from General Manager - Michelle Shea on 21 Mar 2024
Thank you for a perfect score! We appreciate you taking a moment to share your experience at Staybridge Suites Omaha West. We hope to see you again!

10/10 Excellent

Janessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's now my go to hotel in Omaha. The staff is helpful and very friendly. The area is packed full of shopping and dining opinions to choose from as well. Rooms was very nice and easy to locate.
Stayed 2 nights in Feb 2024
Response from Staybridge Suites Omaha West Team on 15 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at Staybridge Suites Omaha West is committed to providing great customer service, and we're thrilled to hear that we made a good impression on you. We hope to see you again soon!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great.
Response from General Manager - Michelle Shea on 29 Jan 2024
Thank you for sharing your experience at Staybridge Suites Omaha West.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Staybridge Suites Omaha West Team on 8 Jan 2024
Thank you so much for the 5-star review! We look forward to welcoming you back to Staybridge Suites Omaha West in the near future.

8/10 Good

Amy

Stayed 2 nights in Jan 2024
Response from Staybridge Suites Omaha West Team on 8 Jan 2024
Thank you for choosing our hotel for your stay. We are glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Staybridge Suites Omaha West.

10/10 Excellent

Edmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a pleasant stay
Stayed 4 nights in Dec 2023
Response from Staybridge Suites Omaha West Team on 8 Jan 2024
Thank you so much for your five-star review! We are delighted to hear that you enjoyed your stay with us. We hope you'll visit us again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
That's the one he really had such a lovely room and the staff was very accommodating we enjoyed our stays so much and will definitely book again at this hotel.
Stayed 4 nights in Dec 2023
Response from Staybridge Suites Omaha West Team on 13 Dec 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Staybridge Suites Omaha West. We look forward to welcoming you back in the future.

8/10 Good

Quintina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager - Michelle Shea on 11 Dec 2023
Thank you for choosing Staybridge Suites Omaha West. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Staybridge Suites Omaha West in the near future.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager - Michelle Shea on 4 Jan 2024
Thank you for taking a moment to share your experience at Staybridge Suites Omaha West. Our team is so glad to hear you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant. Great location. Would stay again.
Stayed 7 nights in Oct 2023
Response from General Manager - Michelle Shea on 11 Dec 2023
Thank you so much for the perfect five! We are thrilled to hear that you had a positive experience with us at Staybridge Suites Omaha West.

10/10 Excellent

Tin Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager - Michelle Shea on 11 Dec 2023
Thank you so much for your perfect score. We are delighted to hear you had a positive experience with at Staybridge Suites Omaha West.

6/10 Okay

Christina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty but nice staff.
The suite was small and not clean. Everything was sticky (floors, counter, couch), the pans and plates were dirty, and there were crumbs all over and even an eaten peanut butter cup on the floor by the couch. The customer service was excellent, though.
Stayed 3 nights in Oct 2023
Response from Staybridge Suites Omaha West Team on 23 Oct 2023
Christina,We apologize for not meeting your expectations. We will address these issues with the housekeeping department.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Staybridge Suites Omaha West Team on 23 Oct 2023
Robert,We appreciate the perfect score! We hope to serve you again!

6/10 Okay

Breanna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
We booked our trip and seen there was a hot tub at the swimming pool. Many other hotels didn’t have a hot tub and to our disappointment the pool area must have been remodeled and they took the hot tub out of the area. Also, room smelt like spoiled milk when you stood by the dishwasher.
Stayed 2 nights in Oct 2023
Response from Hotel Experience Champion on 11 Oct 2023
Hello Breanna. Thank you for choosing to stay with us at Staybridge. Your feedback is crucial and will be shared with the appropriate department in order to address the smell you experienced in your room. We appreciate your taking the time to share your thoughts and concerns. Finding a hotel with a hot tub is less likely nowadays, as you stated so we hope you will consider a return stay, at our hotel, the next time your travels bring you to Omaha.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, room comfort
Breakfast was great. Staff was great. But there was a hole in the ceiling in main living/bed area. Carpet could used replaced. Pool area was very nice but tempera good be just a couple degrees higher.
Stayed 3 nights in Aug 2023
Response from Staybridge Suites Omaha West Team on 9 Aug 2023
We appreciate you taking the time to submit a review. We hope to see you again soon.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for one night on our way home from Colorado. The room was very clean. We stayed in the 2 bedroom king suite with 2 double beds, 2 bathrooms, a living area and full kitchen. Lots of space to spread out. Worked great when traveling with kids being able to have separate spaces. The breakfast was fantastic with a yogurt bar with toppings, fruit with whipped cream, bacon, eggs, potatoes and waffles. There was also the usual toast, bagel, english muffin but they were all individually wrapped. Would definitely recommend this hotel and plan to stay again if we make our way back to CO.
Stayed 1 night in Jul 2023
Response from Staybridge Suites Omaha West Team on 24 Jul 2023
Thank you for such a great review. We hope to see you again on your next trip!

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Staybridge Suites Omaha West Team on 24 Jul 2023
There is nothing better than a perfect score! Thank you for taking the time to submit a review.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
In town for the CWS. Love the kitchen/bedroom combo. Close to restaurants and shopping. Breakfast had a good variety. Pool area a bit smaller then we would have preferred. Overall a good stay!
Stayed 2 nights in Jun 2023
Response from Staybridge Suites Omaha West Team on 24 Jul 2023
Thank you for taking the time to submit a review! We hope to see you at the next College World Series.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good location; we like suite concept
Stayed 3 nights in Jun 2023
Response from Staybridge Suites Omaha West Team on 26 Jun 2023
Ronald, Thank you for the perfect score!We hope to see you more!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable and breakfast was great!
Stayed 1 night in Jun 2023
Response from Staybridge Suites Omaha West Team on 23 Jun 2023
We are grateful for the perfect 10!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Will definitely stay again!!
Stayed 1 night in Jun 2023
Response from Staybridge Suites Omaha West Team on 23 Jun 2023
Laurie,Thank you for the perfect score! We hope you chose to stay with us again!

8/10 Good

Alesia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Staybridge Suites Omaha West Team on 23 Jun 2023
Alesia,Thank your for taking the time to post a review of our property.

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Staybridge Suites Omaha West Team on 23 Jun 2023
We apologize for not meeting your expectations. We hope you will give us another opportunity to make it up to you.

4/10 Poor

Greg

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Staybridge Suites Omaha West Team on 22 May 2023
Greg,We apologize for not meeting your expectations. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

JAMES

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in May 2023
Response from Staybridge Suites Omaha West Team on 23 Jun 2023
James,Thank you for taking the time to submit a review. We are grateful for the perfect score.

6/10 Okay

Kelli

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was friendly and efficient. The room smelled like dog urine, and the ottoman was missing 2 wheels, making it difficult to move. The pull out couch was very worn and uncomfortable to sit or sleep on. The breakfast was very good and I enjoyed the coffee that was available at all hours. For the price that we paid, I think the room was lacking.
Stayed 4 nights in May 2023
Response from The Staybridge Suites Omaha West Team on 22 May 2023
Kelli,We will make sure your concerns do not affect the next guest. Please accept our appology for falling short of your expectations. We hope you give us another chance to serve you.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Apr 2023
Response from Staybridge Suites Omaha West Team on 25 Apr 2023
Thank you for the show of appreciation to our team! We strive for that perfect five! We look forward to serving you on your next trip.

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2023
Response from Staybridge Suites Omaha West Team on 24 Apr 2023
Roxana,Thank you for taking the time to give us a perfect score. We are thrilled you enjoyed your stay!

8/10 Good

Kathy

Stayed 2 nights in Mar 2023
Response from Staybridge Suites Omaha West on 24 Apr 2023
Thank you for taking the time to write a review!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Michelle on 25 Mar 2023
Thank you for taking the time to give us a perfect 10! We are thrilled you enjoyed your stay!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Kirsten at the front desk was amazingly helpful. We’ve stayed at this hotel many times and this was by far the best service.
Stayed 3 nights in Mar 2023
Response from Michelle on 17 Mar 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We will make sure Kirsten receives the praises she deserves!

10/10 Excellent

Jaimie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful & very accommodating. They went above & beyond for our family for my daughter's wedding weekend. I would recommend Staybridge Suites to anyone. The rooms are spacious & it felt as if we were staying in an upscale apartment for a very affordable rate. Thank you, Staybridge Suites!!! We are very impressed & will be returning.
Stayed 1 night in Mar 2023
Response from Michelle on 17 Mar 2023
We are thrilled you enjoyed your stay and look forward to your return.

10/10 Excellent

Cilicia

Stayed 1 night in Mar 2023
Response from Michelle on 3 Apr 2023
Cilicia,Thank you for the great score! We hope to see you again!

10/10 Excellent

Kimberly J

Stayed 1 night in Mar 2023
Response from Michelle on 31 Mar 2023
We are thrilled you enjoyed your stay! Thank you for the 5 out of 5 rating. We hope to serve you again soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay I’ll definitely be staying here again
Stayed 2 nights in Jan 2023
Response from Team Staybridge Omaha West on 24 Feb 2023
Thank you for being our guest and for the outstanding feedback. I look forward to sharing with our entire team. Look forward to seeing you again soon.Safe Travels.

8/10 Good

Jeremy, Florissant

8/10 Good

MATTHEW

10/10 Excellent

Mary Jane

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Tasha Director of Sales on 28 Dec 2022
Thank you for staying with us at the Staybridge Suites Omaha West. We hope to see you again soon so we have an opportunity to raise that 8 to a 10!

10/10 Excellent

Cory

Stayed 2 nights in Dec 2022
Response from General Manager - Michelle Shea on 11 Dec 2023
Thank you for the perfect score. We are thrilled you enjoyed your experience with us at Staybridge Suites Omaha West.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One issue, resolved, everything else was great
The only issue we had was that there was a mix-up where they were going to charge me again for my stay when I'd already paid in full through hotels.com when I made the reservation. But that got resolved. Was a bit of a hassle I'd have preferred to do without, but they took care of it and it was fine. Everything else was great.
Stayed 3 nights in Nov 2022
Response from Michelle on 1 Dec 2022
Thank you for staying at the Staybridge Suites Omaha West.

10/10 Excellent

Briana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff at check-in was friendly. Beds were very comfortable! Room was very clean.
Stayed 1 night in Nov 2022
Response from Michelle on 1 Dec 2022
Thank you for staying at the Staybridge Suites Omaha West. We look forward to your next visit with us.