Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
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Reviews of MainStay Suites Omaha Old Mill

2.5 out of 5
MainStay Suites Omaha Old Mill
360 S 108th Ave, Omaha, NE

Reviews

7.8

Good

Rating 10 - Excellent. 332 out of 1006 reviews" "
Rating 8 - Good. 379 out of 1006 reviews" "
Rating 6 - Okay. 156 out of 1006 reviews" "
Rating 4 - Poor. 75 out of 1006 reviews" "
Rating 2 - Terrible. 64 out of 1006 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 15 nights in May 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby the venue i was going to for a concert
Stayed 1 night in May 2024

8/10 Good

Renana

Travelled with family
Liked: Cleanliness
BEST THING IS THAT'S IT'S CLOSE TO MY MOM AND TO BAILEYS BREAKFAST RESTAURANT
Stayed 4 nights in May 2024

8/10 Good

Nichole

Stayed 2 nights in May 2024

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
I was having a difficult time sleeping and went for a walk around midnight. When I returned, my key card did not work. Ok, not a big deal. I went around to the front desk, and waited for over 20 minutes without an employee around. I had to wake my wife to let me in. I understand situations like the key card happen, but to not have any staff working the front desk is a bit over the top...
Stayed 1 night in May 2024

10/10 Excellent

Regina, Omaha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay very clean rooms the laundry room needs a little work but other than that I liked it here we wouldn't have left but the price went up a little high but we plan on coming back when it goes back down the staff was friendly
Stayed 14 nights in Apr 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell
Stayed 6 nights in Apr 2024

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a lot of cigarette butts around each door
Stayed 1 night in Apr 2024

8/10 Good

John

Stayed 5 nights in Apr 2024

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities
Everything was Good
Stayed 7 nights in Apr 2024

8/10 Good

Odell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rate charged was great and the services provided were good. Great value for the price!
Stayed 3 nights in Apr 2024

10/10 Excellent

Te Vondra

Stayed 4 nights in Apr 2024

8/10 Good

Regina, Omaha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're doing an extended stay so I love the kitchenette
Stayed 8 nights in Apr 2024

8/10 Good

Tina

Stayed 3 nights in Mar 2024

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient for my needs.
Stayed 1 night in Mar 2024

2/10 Terrible

Natalia, Omaha

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lots of homeless people leave in this extended stay hotel. They keep rooms clean. Beds are very comfortable but I felt uncomfortable walking in the hotel passing transient homeless families who stay there.
Stayed 11 nights in Mar 2024

2/10 Terrible

Lance M

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of trashy humans in this area, actually it’s like a Hood Hotel, loud all night long, trashy people in and out all night long, I’d assume running drugs out of this Hotel, my room smelled like must and just blatant uncleanliness! Don’t book this craphole!
Stayed 1 night in Apr 2024

6/10 Okay

felix, Buckeye

Stayed 3 nights in Mar 2024

10/10 Excellent

Yani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very quiet and pet friendly, with all the amenities. The room was very clean and the service was impeccable. The kitchen was very convenient for the long stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good for the prices. Friendly staff, plenty of parking, safe area. Has nice little kitchenette etc. One thing they could improve on is how hard the doors slam shut on their own. I could hear a huge slam every time anyone used their room door. It was a bit obnoxious. Other than that, I really like the place and would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Giselle

Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I got this room for my son, while he attended a conference. He said it was a nice room, and he liked the supplies for the kitchenette. He was able to eat a lot cheaper than having to buy meals out all the time. It was a great experience, especially for the price of the room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Juanjo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Timiesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for my needs.
Stayed 3 nights in Feb 2024

2/10 Terrible

Margaret

Stayed 1 night in Mar 2024

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
During our check-in, my mother couldn’t make it up to the second floor. The lady then offered to move her to the first floor! Customer service was completely great! Thank you!
Stayed 3 nights in Feb 2024

2/10 Terrible

Danielle

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Small beds for sure. The front desk lady was amazing and nice.
Stayed 1 night in Feb 2024

8/10 Good

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok for the price
Stayed 7 nights in Feb 2024

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this motel for its proximity to the hospital where my mom was in ICU. It was a little challenging to get to after dark due to streets that were intersecting and going every which way. But, taking it slow, my GPS got me there. Check in was easy and fast. There is an elevator, which helped with hauling my stuff up to my 2nd floor room. The room was clean and spacious. I liked having the long counter, the kitchenette, nice size TV, comfortable bed, and updated bathroom. There were no noisy neighbors, which I appreciated. It took me a few days to get the room temperature right for me and to get used to the noise of the heater/ac unit and the refrigerator. I needed to change my plans during my stay and it was easy to do. The hotel was able to accommodate my extended stay and I was able to stay in the same room. Just a note to the hotel in case I forget to mention this at the desk: when I arrived the burners on the electric stovetop were all the way on and the temperature in the room was over 80F. Housekeeping should be warned to check these before leaving the cleaned room. There is also a hole punched in the closet door that should be fixed. I didn't notice it right away as it is up high. There is no hair dryer, but you can borrow one from the front desk, as well as a whole list of other items. There was no dish soap at the kitchen sink. Overall a good place to stay when you need to be in Omaha.
Stayed 1 night in Feb 2024

6/10 Okay

Jessie, Friend

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast, that was kind of a bummer. AC unit was loud. Nice to have an ice machine in the room.
Stayed 1 night in Feb 2024

8/10 Good

Shastina

Overall my stay was decent, the room was spacious and clean. My only complaint would be the noise from others hanging around the facility smoking outside my window (there should be a designated area for smokers) and the lobby area was dirty (trash in entryway/hallways)
Stayed 2 nights in Feb 2024

10/10 Excellent

Ainee

Liked: Cleanliness, property conditions & facilities
Place was nice, bed was comfortable Although this odd garlic smell was a bit odd in the hallways that simply didn’t go away. The service was alright.
Stayed 1 night in Feb 2024

8/10 Good

J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and orderly. Staff was polite and friendly. The intersection from Hwy 6 is a bit confusing to get through to its location. Kitchen is well provisioned for making our breakfast. I would recommend for staying in the area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeremiah Onyedika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome.
Aweome receptionst. Helpful staff and clean facilities! Almost didnt want to leave
Stayed 1 night in Feb 2024

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience. This stay i was a little frustrated that the refrigerator wasnt working, i reported it to the front desk. Maintenance was to look at it the following day, they did not.
Stayed 2 nights in Feb 2024

8/10 Good

Tina

Stayed 4 nights in Feb 2024

2/10 Terrible

Terri

Stayed 1 night in Feb 2024

2/10 Terrible

Chelsy

Stayed 1 night in Feb 2024

10/10 Excellent

Keith

Stayed 1 night in Feb 2024

6/10 Okay

Jessica

Travelled with partner
Would not recommend this hotel if staying in Omaha for fun. The bed was not comfortable and the hallway door did not block any sound. But, if you’re going there for work and just need a place to stay, it’s okay.
Stayed 2 nights in Feb 2024

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Older property but well kept
Stayed 1 night in Feb 2024

6/10 Okay

Scott

Liked: Amenities, property conditions & facilities
Movie theater not far away. That’s good because tv channels in rooms are not great . Reception is bad . Room is clean . Offers kitchen coffee pot toaster pans silverware. Coffee tea . Pretty decent .
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe, excellent price.
Stayed 1 night in Feb 2024

4/10 Poor

Hailey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely a lot of loitering in the lobby, didn’t feel completely safe, yelling from rooms, stench of stale cigarettes in the hallways. Staff member checking in was exceptional. Sheets were wrinkled and chairs in room were stained. Would not staff here again.
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
I would like to apologize for failing to meet your expectations. We will be using your feedback to make improvements. Thank you for staying with us.

4/10 Poor

Sha'Keima

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had to wait an hour to check in after calling to confirm early check in. The room had an extremely foul odor and it was noisy on the floor making it hard to sleep.
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements. Thank you for staying with us and I hope we can earn your business again in the future.

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for my needs.
Stayed 4 nights in Jan 2024
Response from Management on 8 Feb 2024
Thank you for your response. We appreciate you staying with us at Mainstay Suites Old Mill.

8/10 Good

Justin

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Had a fine time outside of the rude women working at the front desk.
Stayed 3 nights in Jan 2024
Response from Management on 12 Feb 2024
Thank you for your feedback. We appreciate you staying with us. We will utilize your feedback to improve our service.

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a problem with the heater in our room. Due to the holiday there was no one to look at it. They moved us to the room right next to it with no issue. This was my third time staying here, and I like the quiet setting with a kitchen.
Response from Management on 8 Feb 2024
Thank you for your response. I apologize about the issues you experienced while here. I hope you will give us another chance to earn your business. We appreciate your stay with us.