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Reviews of Home2 Suites by Hilton Omaha West, NE

3 out of 5
Home2 Suites by Hilton Omaha West, NE
17889 Chicago Street, Omaha, NE

Reviews

8.6

Excellent

Rating 10 - Excellent. 321 out of 565 reviews" "
Rating 8 - Good. 144 out of 565 reviews" "
Rating 6 - Okay. 42 out of 565 reviews" "
Rating 4 - Poor. 36 out of 565 reviews" "
Rating 2 - Terrible. 22 out of 565 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tricia, Bassett

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Super clean. Great breakfast.
Stayed 1 night in May 2024
Response from cs on 22 May 2024
Thank you for the great review about your stay with us.

10/10 Excellent

Keith, McMinnville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Home2 Suites Omaha West on 21 May 2024
Thanks for the great review about your stay with us.

6/10 Okay

Walter, Whitefish

The bed was not comfortable.
Stayed 11 nights in Apr 2024
Response from CS on 5 May 2024
Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. We value every guest who stays with us and Our goal is to deliver a reliable and friendly stay experience that makes our guests smile, and we sincerely appreciate your feedback. We hope to welcome you back soon.

8/10 Good

James

Stayed 3 nights in Apr 2024
Response from cs on 30 Apr 2024
Thank you for the great review

2/10 Terrible

Amy

Stayed 1 night in Apr 2024
Response from CS on 19 May 2024
Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. We value every guest who stays with us and Our goal is to deliver a reliable and friendly stay experience that makes our guests smile, and we sincerely appreciate your feedback.

8/10 Good

Jesika Lee Da, Saint Petersburg

Stayed 1 night in Apr 2024
Response from Home2 Suites Omaha West on 13 May 2024
Thanks for your review about your stay with us.

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Home2 Suites Omaha West on 15 Apr 2024
Thanks for your great review about your stay with us.

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Home3 Suites Omaha West on 15 Apr 2024
Thanks for the great review about your stay with us.

8/10 Good

Bernice

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Checkin was really easy and the room was very clean. I only took away a star because the hot tub was closed. They did offer an option to use the sister hotel’s hot tub across the street, but it was cold outside so we opted no to use that.
Stayed 1 night in Mar 2024
Response from CS on 25 Mar 2024
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback, and we’re very sorry that our hot tub was down during your stay. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What an outstanding property! It’s close to so many fun things to do. Staff was friendly, breakfast had tons of options! Pool was clean and working! Rooms were big, clean and updated! We have nothing bad to say about our stay! Thank you!!!
Stayed 1 night in Mar 2024
Response from CS on 13 Mar 2024
Thank you for the great review

10/10 Excellent

Macallister

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up
Stayed 1 night in Mar 2024
Response from Cs on 11 Mar 2024
Thank you for the great review

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very close to Village Pointe shopping center & great restaurants.
Stayed 1 night in Mar 2024
Response from cs on 4 Mar 2024
Thank you for the great review

10/10 Excellent

Shannon, Ozark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from cs on 5 Mar 2024
Thank you for the great review

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Home2 Suites Omaha West on 27 Feb 2024
Thanks for the review about your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall pleased with stay. Staff was friendly, service was good. Room was clean. Great location. Good room rate. The sink on the bathroom drained slow and the fan in the bathroom didn’t work.
Stayed 1 night in Feb 2024
Response from CS on 24 Feb 2024
Thank you for your review

10/10 Excellent

Joseph, Robbinsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CS on 24 Feb 2024
Thank you for the review

10/10 Excellent

Julie

Travelled with family
Stayed 1 night in Feb 2024
Response from CS on 23 Feb 2024
Thank you for your review

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location for our plans in omaha.
Stayed 1 night in Feb 2024
Response from Home2 Suites Omaha West on 19 Feb 2024
Thanks for the great review about your stay with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Close to shopping, food places, car lots, and doctor offices. The room was big a spacious. Quiet and comfortable. Like a small version of my own house.
Stayed 1 night in Feb 2024
Response from CS on 5 Feb 2024
Thank you for the review

10/10 Excellent

Judy A

Travelled with family
Everything was great! Have never stayed before but certainly will again!
Stayed 1 night in Jan 2024
Response from CS on 29 Jan 2024
Thank you for the Great Review!

8/10 Good

Danny

Stayed 1 night in Jan 2024
Response from CS on 29 Jan 2024
Thank you for the Great Review!

2/10 Terrible

Abigail

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CS on 26 Jan 2024
I am so sorry for the issue with your most recent stay at Home 2 Suites By Hilton Omaha West. We appreciate your feed back and hope you consider us for your next stay in Omaha.

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Home2 Suites Omaha West on 10 Jan 2024
Thanks for the review about your stay with us.

8/10 Good

Stacey

Liked: Amenities, property conditions & facilities
The property was easy enough to get to and in the popular Village Point which has an abundance of dining and shopping options. However, a person could easily never leave the hotel if they were an introvert bc breakfast is served daily at no additional cost, yes it’s limited but they’re not a restaurant. Customer service is a key component in this industry and most of the staff handles this quite well but one in particular is going to be their downfall…Stacy, who works the front desk and is rude, judgmental, unfriendly, and boasts a really bad attitude! She treated me like I was dumb by repeating things when I asked a question and no it was not responding with the answer, it was to a question I had already asked before. Zero people skills or knowledge of the meaning of customer service! Oh and my encounter with her previously wasn’t any different so she wasn’t just having a bad day! If you’re lucky you will get Heather for your check-in, she does an amazing job at customer service! Grayson manages the property and will also do what he can to make your stay an amazing one!
Stayed 7 nights in Dec 2023
Response from Home2 Suites Omaha West on 5 Jan 2024
Thanks for your review about your stay with us. I will make sure to touch base with my team about your comments.

4/10 Poor

Michael Jeffrey

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They didn’t have free continental breakfast or the hot tub like they said online. The main reasons we booked this hotel. The breakfast you would have to go across the street and pay for it only at certain times. Which online it said free on site. The pool and pool and hot tub are not in service like they said online another main reason. The thermostat didn’t work in the room.
Stayed 1 night in Dec 2023
Response from Grayson on 26 Dec 2023
Mr. Jeffrey, I apologize we could not be more accommodating during your stay. I hope to see you again as we will try our best to make your stay as comfortable as possible.

2/10 Terrible

Galina

Stayed 2 nights in Dec 2023
Response from Grayson on 21 Dec 2023
I am so sorry for the issue with your most recent stay at Home 2 Suites By Hilton Omaha West. We would appreciate your feed back and hope you consider us for your next stay in Omaha.

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Home2 Suites Omaha West on 14 Dec 2023
Thanks for the review about your stay with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Close to my job site. Included Breakfast was nice.
Stayed 1 night in Dec 2023
Response from Home2 Suites Omaha West on 8 Dec 2023
Thanks for the great review about your stay with us.

10/10 Excellent

Donald

Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel: nice pool: staff excellent: very nice area: able to talk to restaurants: excellent rooms, very big
Stayed 3 nights in Nov 2023
Response from Home2 Suites Omaha West on 8 Dec 2023
Thanks for your great review about your stay with us.

10/10 Excellent

Colleen

Stayed 1 night in Dec 2023
Response from Home2 Suites Omaha West on 5 Dec 2023
Thanks for your review about your stay with us.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. The staff were friendly, the rooms were clean and modern. Perfect for our stay
Stayed 3 nights in Nov 2023
Response from Home2 Suites Omaha West on 8 Dec 2023
Thanks for the great review about your stay with us.

10/10 Excellent

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious. Breakfast was always great. Friendly and helpful staff. Stayed for 4 nights, felt very much at home. Thanks!
Stayed 4 nights in Nov 2023
Response from Home2 Suites Omaha West on 5 Dec 2023
Thanks for the review about your stay with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Home2 Suites Omaha West on 13 Nov 2023
Thanks for the great review about your stay.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest hotel this ol country boy ever stayed at.
Stayed 1 night in Oct 2023
Response from Home2 Suites Omaha West on 30 Oct 2023
Thanks for the review about your stay with us.

10/10 Excellent

Robert, Herriman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean. Facility managers at main desk were very helpful.
Stayed 5 nights in Oct 2023
Response from Home2 Suite Omaha West on 23 Oct 2023
Thanks for the great review about your stay with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Home2 Suites Omaha West on 23 Oct 2023
Thanks for the great review about your stay with us.

10/10 Excellent

Ja'net

Refreshing to see people working and doing a great job!
Stayed 1 night in Oct 2023
Response from Assistant General Manager Michelle Lutz on 8 Oct 2023
Thank you for your most recent stay with us at Home 2 Suites. We appreciate your feed back.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the proce poi t we have never stay a ywhere better. Nice kitche ettewith coffee and ceramic dishes. Nice b, comfortable bed and smoothe linens. Bathroom was very clean and shower was great. The breakfast buffet was good qualality and clean with skind and helpful staff. I highly recommend.
Stayed 1 night in Sep 2023
Response from Assistant General Manager Michelle Lutz on 1 Oct 2023
Thank you for your feedback. We appreciate your kind words and hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Love
Front desk Sarah was so nice and helped with my late night laundry. All staff was friendly and the establishment was very comfortable. I’d definitely stay again.
Stayed 2 nights in Sep 2023
Response from Assistant General Manager Michelle Lutz on 16 Sept 2023
Thank for your stay with us at Home 2 Suites Omaha West. We are glad you enjoyed your stay and hope to see you again soon.

4/10 Poor

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointed. Won’t likely be returning.
We had the poor luck of not only losing electricity in our home (so we were displaced and had to get a hotel for the night) but also choosing this hotel of all the other hotels in Omaha on the one day they were doing their fire alarm and safety testing. Pool and jacuzzi were closed, much to my little one’s dismay. (A large reason we chose this hotel.) I asked for a late check out and was told I could have one but still was interrupted multiple times - while trying to conduct a video meeting. Internet kept going in and out. Alarms went off multiple times (bc of the testing). The queen bed was actually a full size bed. The walls were paper thin and it sounded like the neighboring guest was literally in my room. I could hear his conversations, TV, music, and other things you can guess no one cares to hear. Water pressure was low. The only upside was the breakfast. Was very pleasantly surprised by the breakfast offerings.
Stayed 1 night in Sep 2023
Response from Home2 Suites Omaha West on 13 Sept 2023
Thanks for the review please call the hotel if you want to talk more about your issues during your stay.

6/10 Okay

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was okay. Wasn’t anything fantastic, but got the job done. It does included breakfast which was usually biscuits and gravy, waffles, omelets, etc. again, not fantastic, but got the job done. If you are a light sleeper, the walls here are paper thin. The hotel is priced pretty average when I compared to other hotels on the intersection of 180 and dodge and ultimately I chose this Hilton over the other one next door because of the included breakfast. The staff at this hotel are super friendly though and that is always appreciated.
Stayed 4 nights in Aug 2023
Response from Assistant General Manager Michelle Lutz on 5 Sept 2023
Thank you for your stay with us at Home 2 Suites Omaha West! We appreciate your feedback and look forward to seeing you again soon .

8/10 Good

beau

Travelled with family
Liked: Staff & service, amenities
Rooms need some tlc. Staff was amazing and made-up for the condition of the room
Stayed 2 nights in Aug 2023
Response from Assistant General Manager Michelle Lutz on 26 Aug 2023
Thank you for your recent stay with us at Home 2 Suites Omaha West. We appreciate your feed back and look forward to seeing you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Aug 2023
Response from Assistant General Manager Michelle Lutz on 14 Aug 2023
Thank you for your stay with us at Home 2 Suites Omaha West. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Assistant General Manager Michelle Lutz on 5 Sept 2023
Thank you for your stay with us at Home 2 Suites Omaha West! We appreciate your feedback and look forward to seeing you again soon .

6/10 Okay

Kris

Travelled with family
Liked: Staff & service
Pillows and sheets had a musty smell. Frig in room was loud. Could hear TV from room next door.
Stayed 1 night in Jul 2023
Response from Assistant General Manager Michelle Lutz on 31 Jul 2023
I apologize for the issues with you stay at Home 2 Suites Omaha west. We appreciate your feedback and are working to resolve the issues.

10/10 Excellent

Richard, San Diego

Stayed 3 nights in Jul 2023
Response from Assistant General Manager Michelle Lutz on 14 Aug 2023
Thank you for your stay with us at Home 2 Suites Omaha West. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Kris

Stayed 1 night in Jul 2023
Response from Assistant General Manager Michelle Lutz on 14 Aug 2023
Thank you for your stay with us at Home 2 Suites Omaha West. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

maura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Melissa Kucera, Sales Manager on 17 Jul 2023
Thank you for your most recent stay with us at Home 2 Suites Omaha West. We appreciate your feed back and look forward to seeing you again soon.

8/10 Good

nathan

Stayed 2 nights in Jul 2023
Response from Melissa Kucera, Sales Manager on 17 Jul 2023
Thank you for your most recent stay with us at Home 2 Suites Omaha West. We appreciate your feed back and look forward to seeing you again soon.

10/10 Excellent

Robert, Herriman

Liked: Cleanliness, staff & service, property conditions & facilities
The food at the continental breakfast was OK, but a minimal selection. Some of the fresh fruit was spoiled.
Stayed 4 nights in Jun 2023
Response from Home2 Suites Omaha West on 6 Jul 2023
Thanks for the great review about your stay with us.