Exterior

Reviews of Hampton Inn Council Bluffs

2.5 out of 5
Hampton Inn Council Bluffs
2204 River Rd, Council Bluffs, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 510 out of 1001 reviews" "
Rating 8 - Good. 343 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very nice.
Stayed 1 night in May 2024
Response from Keith on 21 May 2024
Dear Lynn, Glad to hear you enjoyed your recent stay with us. We hope your travels bring you back to our area soon. Enjoy the day!

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Keith on 21 May 2024
Dear John, Thank you for the good rating you provided. We appreciate your patronage. Hope you have a wonderful day.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Keith on 21 May 2024
Dear Charles, Thank you for your recent stay at the Hampton Inn. We hope everything was to your satisfaction. We look forward to seeing you in the future. Have a good day.

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
We enjoy staying at this hotel every year on the way out and back from our trip out west. It’s always clean and comfortable.This time felt somewhat unwelcome by check in staff. We were asked if we are part of the chains membership for points (no we are not), if we stayed here before (yes quite a few times). That was the end of discussion. Weren’t offered free water bottles like others checking in, (by different staff person)no breakfast explanation, WiFi, room number, etc. Just handed the room keys. We will probably continue to stay here traveling through, but hope next time the check in staff can be more pleasant.
Stayed 1 night in May 2024
Response from Keith on 21 May 2024
Dear Steven, I am so sorry to hear about the lack of attention at check-in from the front desk staff. As you know this is not a typical experience at our hotel and hope you will give us another opportunity to prove ourselves. Thank you for staying with us and we look forward to seeing you in the future. Have a great day!

10/10 Excellent

Tami, Hillsboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Staff was very nice and attentive. The room was very clean. Nice amenities such as indoor pool, snack options, free breakfast, free WIFI & ability to do laundry if need be.
Stayed 2 nights in May 2024
Response from Keith on 7 May 2024
Dear Tami, Thank you for your great rating and providing such positive comments. Have a great day!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Keith on 7 May 2024
Dear Grant, Thank you for staying with us at the Hampton Inn @ Ameristar and giving us a great rating. Have a good day!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at a Hampton Inn. Stayed here two nights in order to visit the Omaha Zoo. Breakfast was good, bed was comfortable. Did laundry and was amazed that there was only one washer and one dryer available for guest laundry for the entire hotel. It was in a very small space with no seating. I don't leave my laundry unattended so we had to grab our camp chairs and cram them into the space while we waited for our laundry to finish. Otherwise, it was a nice stay.
Stayed 2 nights in Apr 2024
Response from Keith on 30 Apr 2024
Dear Cheryl, Overall, Iam glad to hear you enjoyed your stay. I do apologize our laundry room isn't more expansive. Have a good day!

8/10 Good

Vanessa

Stayed 2 nights in Apr 2024
Response from Keith on 21 May 2024
Dear Vanessa, Thank you for staying with us and thanks for the good rating. We look forward to hosting you again. Have a good day!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Keith on 15 Apr 2024
Dear Kevin, Thank you for staying with us at the Hampton Inn @ Ameristar and thank you for the good rating. Have a good day!

10/10 Excellent

Adriana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and nice staff.
Stayed 1 night in Mar 2024
Response from Laura on 18 Mar 2024
Dear Adriana,Thank you for your review and great comments! The Hampton team and I are happy you found our Hampton to be clean and the team did a great job!! Thank you for choosing to stay with us, we hope to welcome you back in the future.

8/10 Good

Victoria

Stayed 2 nights in Mar 2024
Response from Keith on 8 Apr 2024
Dear Victoria, Thank you for the good rating. We appreciate your business. We hope your travels bring you back to our area soon. Have a great day!

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady working the front desk was very friendly. And alot of help.
Stayed 1 night in Mar 2024
Response from Keith on 4 Mar 2024
Dear Emily, Thank you for the great rating. I am so happy you found the front desk staff to be hospitable and helpful.I hope your travels bring you back to our area. Have a wonderful day.

6/10 Okay

Rebecca

Stayed 1 night in Feb 2024
Response from Keith on 26 Feb 2024
Rebecca, Thank you for the good rating. We appreciate your patronage. Have a good day!

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton inn is my choice all the time
Stayed 1 night in Feb 2024
Response from Laura on 23 Feb 2024
Dear Muhammad,Thank you for your wonderful review! We are happy to hear Hampton is always your choice!! We hope to welcome you back soon!

10/10 Excellent

Alex

Stayed 1 night in Feb 2024
Response from Keith on 20 Feb 2024
Dear Alex, Thank you for taking the time to give us a great rating. We appreciate your patronage. Have a great day!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent clean hotel
Stayed 1 night in Feb 2024
Response from Keith on 20 Feb 2024
Dear Judy, Thank you for your great rating and comments. We appreciate you staying with us. Have a great day!

2/10 Terrible

Renee

Stayed 1 night in Feb 2024
Response from Keith on 20 Mar 2024
Renee, Thank you for your rating. Have a good day!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Keith on 15 Feb 2024
Dear Joy, Thank you for the great rating. Hope your travels bring you back to the area soon. Enjoy the day!

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and the staff was very helpful. The breakfast provided was surprising. Many options and very tasty.
Stayed 1 night in Feb 2024
Response from Keith on 15 Feb 2024
Dear Sandra, Thank you for the good rating and great comments. We hope you have the opportunity to stay with us again. Have a great day!

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. Real friendly person by the name of Amber checked me in. However, I am traveling with my dog, and when I checked out, went to get breakfast and one of the workers snapped at me that the dog couldn’t be in there.
Stayed 1 night in Feb 2024
Response from Keith on 6 Feb 2024
Dear Rochelle, Glad to hear you enjoyed your stay with us and will be sure Amber is aware of your comments. I apologize you felt someone snapped at you in the breakfast area, it is our common practice that we do not allow dogs in the area where the food is actually served; unless it's a service dog that is wearing its vest. Otherwise, the staff has no way of knowing. Have a wonderful day!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
very clean, nice and quiet.Friendly staff
Stayed 2 nights in Feb 2024
Response from Keith on 5 Feb 2024
Dear Gabriel, Thanks for the great rating and comments. Enjoy the day!

10/10 Excellent

Daniel

Travelled with family
Did need some updates in common areas
Stayed 1 night in Feb 2024
Response from Keith on 5 Feb 2024
Dear Daniel, Thank you for the great rating. We appreciate your opinion. Have a great day!

10/10 Excellent

Scholastica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality and service
Stayed 1 night in Jan 2024
Response from Keith on 31 Jan 2024
Dear Scholastica, Thank you for the great rating and comments about your stay with us. We hope you can join us again soon. Have a great day!

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
This is a favorite every year we stay but his year the breakfast was a bit of a letdown.
Stayed 2 nights in Jan 2024
Response from Keith on 26 Jan 2024
Dear Terri, We appreciate your loyalty to Hampton Inn. We can only serve Hilton approved items. Recently, Hilton has been discontinuing many breakfast items. Many of those items were very popular. Again, we appreciate your continued patronage.

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
Good front desk service, quiet and great breakfast. A TV guide in room would be helpful though
Stayed 1 night in Jan 2024
Response from Laura on 24 Jan 2024
Dear Claudia,Thank you for your review and your comments. I am happy to hear you enjoyed your stay with us. I will make sure to let my team know what a great job they are all doing! Thank you again and we hope to welcome you back soon.

10/10 Excellent

Grant

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the hotels were are linked together. We did not have to walk outside in subzero, to get to the casino
Stayed 1 night in Jan 2024
Response from Keith on 22 Jan 2024
Dear Grant, We are glad to hear you took advantage of our indoor corridor to Ameristar Casino. Hope you have a great day!

8/10 Good

E K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly, a typically good Hampton Inn stay
Mostly typical Hampton Inn stay. All good. Except the usually diverse breakfast offerings were limited at this location. Smaller space and only eggs for protein.
Stayed 1 night in Jan 2024
Response from Keith on 17 Jan 2024
Dear E K, Glad to hear you enjoyed the majority of your stay. I am sorry you did not enjoy the selection of the complimentary breakfast. Have a good stay.

10/10 Excellent

Esther A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keith on 8 Jan 2024
Dear Esther, Thanks for the great rating. Have a wonderful day!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Dec 2023
Response from Keith on 5 Jan 2024
Dear Pam, We are delighted that you enjoyed your stay with us. Hope your travels bring you back to the area soon. Have a great day!

10/10 Excellent

Valkyrie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was amazing for us. We started off a little rough because Expedia thought my card was expired, but the staff was so sweet and took care of us. They definitely made sure our stay was great! Every staff member I spoke to had a positive and caring attitude. I can definitely say this hotel has been the best one I have been to, and I have made trips to plenty. Definitely stay here if you have the chance!
Stayed 2 nights in Dec 2023
Response from Keith on 8 Jan 2024
Dear Vlkyrie, Thanks for the great rating and review. We certainly strive for your experience to be that of all of our guests. We look forward to you staying with us again and have a wonderful day!

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was reasonably price and was conveniently located. The front desk staff was friendly and check-in went smoothly. The only negative was a smashed floor tile in our room needs to be repaired.
Stayed 1 night in Dec 2023
Response from Keith on 3 Jan 2024
Dear Denise, I am glad to hear that overall, you enjoyed your stay with us. I do apologize for the inconvenience with your floor tile and maintenance has made the necessary repairs. Thanks for the feedback. Have a good day!

6/10 Okay

Barbara

Stayed 2 nights in Dec 2023
Response from Keith on 3 Jan 2024
Dear Barbara, Thank you for taking the time to give us a rating. Have good day!

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Keith on 3 Jan 2024
Dear Jesse, Thank you for the great rating. Please join us again soon. Have a great day!

8/10 Good

Marilee

Stayed 1 night in Dec 2023
Response from Keith on 3 Jan 2024
Dear Marilee, Thank you for the good rating. We look forward to seeing you in the future. Have a good day!

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No shampoo in the container.
Stayed 1 night in Nov 2023
Response from Jessica on 26 Nov 2023
I am sorry there was not any shampoo!! I will talk to my staff and make sure they check the bottles. Have a wonderful day!!

6/10 Okay

Kendra

Travelled with family
Liked: Cleanliness, staff & service
Not much soundproofing from doors to hallway, could hear every one walking by and talking all night. Very clean and nice to be able to go over to the casino.
Stayed 1 night in Nov 2023
Response from Keith on 20 Nov 2023
Dear Kendra, Thank you for the feedback. Be it good or bad we always appreciate what our guests have to say. Have a good day!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Keith on 20 Nov 2023
Dear Paul, Thanks for the great rating. We appreciate your feedback and business. Enjoy the day!

8/10 Good

Tony

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have been updated. Breakfast had good options. Pets allowed, although the fee was expensive.
Stayed 1 night in Nov 2023
Response from Keith on 17 Nov 2023
Dear Tony, Thank you for your rating and comments. We hope you'll have the opportunity to stay with us again in the future. Have a good day!

6/10 Okay

Amber

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Keith on 14 Nov 2023
Dear Amber, Thank you for taking the time out of your day to leave a rating. Have a great day!

10/10 Excellent

Jennifer, Chicago

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 1 night in Nov 2023
Response from Jessica on 5 Nov 2023
Thank you so much for the 5 star rating!! We are so glad that you loved the pool.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevator is slow! Otherwise, everything’s terrific
Stayed 1 night in Oct 2023
Response from Keith on 3 Nov 2023
Dear Robert, Sorry about the slowness of the elevator. We have two elevators, but we had to close one down to be repaired.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
This was one of the cleanest rooms that I've stayed in when on vacation. Everything about it was relaxing and comfortable.
Stayed 1 night in Oct 2023
Response from Keith on 3 Nov 2023
Dear Yolanda, Thank you for your rating and review. We are glad you had such positive experience at the Hotel. Have a great day!

6/10 Okay

Barbara, Fredericksburg

Travelled with family
Liked: Staff & service
The exterior of the property was dirty walking through the doors. Lots of cigarette butts. The door to our room was dirty needs to be cleaned. The room itself was clean and comfortable. I didn’t know it was next to a casino or I would have crossed over into Omaha and gotten a hotel there.
Response from Keith on 30 Oct 2023
Dear Barbara, Our maintenance crew makes every attempt to keep the cigarette butts picked up. However, even with cigarette receptacles available at various places on the property smokers seem to be challenged with placing their cigarette butts in them. Our apologies. Have a good day!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Keith on 26 Oct 2023
Dear Joseph, Thank you for the great rating. We appreciate your patronage. Have a good day!

10/10 Excellent

Brian, york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the bathroom smells like sewer gas so kept door shut. The howl was nice and clean
Stayed 1 night in Oct 2023
Response from Keith on 23 Oct 2023
Dear Brian, I am sorry for the smell in your bathroom. Of course, this is not a common occurrence at our hotel. Have a good day!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean and convenient. Kids loved the pool and breakfast.
Stayed 1 night in Oct 2023
Response from Keith on 16 Oct 2023
Dear Laura, Glad to hear you enjoyed your stay and the kids enjoyed the indoor pool. Have a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
It was average
Stayed 1 night in Oct 2023
Response from Keith on 9 Oct 2023
Dear Anonymous, Thank you for the rating. We appreciate your patronage. Have a great day!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bed!! Clean & comfortable
Stayed 1 night in Sep 2023
Response from Keith on 3 Oct 2023
Dear Judy, Thank you for the great rating and review. Glad you found your stay comfortable. Have a great day!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Laura on 14 Sept 2023
Dear John,Thank you for your wonderful review and for choosing to stay at the Hampton Inn @ Ameristar. We hope to welcome you back in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean beautiful great happy employees had everything I needed breakfast was awesome felt like home
Stayed 1 night in Sep 2023
Response from Laura on 11 Sept 2023
Dear Linda,Thank you for choosing to stay at the Hampton Inn Council Bluffs! We are happy to hear about what a great stay you had with us. I will make sure to pass your great comments along to my team! We hope to welcome you back soon!