2/10 Terrible
LaDahl
Travelled with partner
14 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
This place is absolutely awful! My husband and I went there to spend 3 days in OKC when we got there they didn’t even see my reservation, charged me $30 extra and plus the deposit. When we got to our room the floor was absolutely filthy, there were not any towels and only 3 pillows. My husband and I went to the lobby to get a pillow and towels and had to wait for over 20 minutes while Julie was helping to train a young man. When we got our towel and pillow yes you saw right TOWEL not towels our key didn’t work. We let Julie know she reactivated it so we thought all was good until the key didn’t work again. We go back down to the lobby and there were 3 other guests with the same issue. I told her I did not want to stay the last 2 days and wanted a refund, Julie said that my money would be back on my card tomorrow and to let the lady in the morning know before 11am. My husband and I were in the lobby by 9:45am and let the lady named Rosa know that we spoke with Julie and we were not going to stay the next 2 days. Rosa already had an attitude with me for some reason and I asked her politely my money will be back on the card today, she said rudely no it won’t it takes 7-10 business days so I let her know that’s not what I was told. She then decided that she wanted to get loud with me and my husband let her know not to get loud with me and she told him to shut up. I do not recommend this place at all it should be shut down honestly
LaDahl
Stayed 3 nights in May 2024