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Reviews of Hotel Odeon

4 out of 5
Hotel Odeon
Odeons Kvarter 11, Odense, Syddanmark

Reviews

9.0

Wonderful

Rating 10 - Excellent. 567 out of 1010 reviews" "
Rating 8 - Good. 340 out of 1010 reviews" "
Rating 6 - Okay. 66 out of 1010 reviews" "
Rating 4 - Poor. 24 out of 1010 reviews" "
Rating 2 - Terrible. 13 out of 1010 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Josephine // Hotel Odeon on 4 May 2024
Kære Mike Mange tak for din anmeldelse. Vi sætter stor pris på at du har tager dig tid til det. Vi håber at kunne byde velkommen igen en anden gang. Rigtig god weekend.

6/10 Okay

John, Southborough

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hard to find the entrance
Stayed 2 nights in Mar 2024
Response from Edlin, receptionen on 28 Mar 2024
Dear JohnWe do our best to inform and guide our guests on the website about different informations about the hotel. We are sorry to hear that you find it difficult to find the entrance. Have a lovely night :)

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Maria R// reception on 16 Sept 2023
Dear Fransico, Thank you for your wonderful review! We are delighted to seethat you enjoyed your stay. We hope to see you again.

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking was quite difficult due to the Sunday afternoon staff failing to give us a parking garage map and good instructions on how to access the city garage we needed to park in. There is no drive up to unload bags . Not good for handicapped. You have to find the city garage, park in the designated Hotel Odeon spots. Make sure you park in P09 area or you have a big distance to travel by foot through the garage to the elevator. We spent an hour trying to park our car. Mark was the saving grace on the evening front desk. He took off the parking charge for all the inconvenience.
Stayed 1 night in Sep 2023
Response from Maria R // Hotel Odeon on 16 Sept 2023
Dear Virginia, Thank you for your feedback. We apologize for any inconvenience caused by the parking. We understand that it can be difficult, which is why we strive to provide accurate and up-to-date information to our guests on our website. We apologize if there was any confusion or miscommunication in this regard. We appreciate your feedback and will take it into consideration as we continuously improve our services. Thank you for taking the time to praise our colleague, we greatly appreciate your kind words.

2/10 Terrible

Kong Keung Louis

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The staff gave me wrong room and unwilling to apologise or show any respect for the mess they created. Although they refund me but the attitude lack any empathy or willingness to fix the issues.
Stayed 2 nights in Aug 2023
Response from Julie // Hotel Odeon on 12 Aug 2023
Dear Kong Keung Louis, Thank you very much for your feedback. We are sorry to hear that you did not enjoy your experience with us. We are fully aware that a mistake happened at your checkin, and we did our very best to solve the issue by offering another upgraded room, a compensation and a refund. We are sorry that you felt, we didn't meet you with empathy og willingness to fix the issue, this is never the service we strive to give our guests. We would like to ask to you elaborate further on the issue you have faced while staying here, for us to improve. Please do not hesitate to contact us directly, in order to discuss this. We wish you a pleasant day. Best regards, Julie // Reception, Hotel Odeon

10/10 Excellent

roland

Stayed 2 nights in Aug 2023
Response from Julie // Hotel Odeon on 12 Aug 2023
Dear Roland, Thank you for your wonderful score! It's great to know that everything met your expectations and that you had a great experience with us. We look forward to welcoming you back for another fantastic stay. Best regards, Julie // reception

10/10 Excellent

bret

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience, cleanlingness
Stayed 1 night in Jul 2023
Response from Receptionen on 3 Aug 2023
Hi Bret, Thank you so much for taking the time to give us feedback, it is very appreciated. We are delighted to hear that you enjoyed your stay with us, and we hope to welcome you back!

8/10 Good

David

Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay and would absolutely recommend to any traveler to Odense.
Stayed 1 night in Jul 2023
Response from Best regards, Josephine // reception on 15 Jul 2023
Dear Sarah, Thank you for your kind feedback. We are thrilled to hear that you would recommend us for other travelsers. Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience.

8/10 Good

Hee Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Lack of parking space
Stayed 5 nights in Jun 2023
Response from Josephine // receptionen on 5 Jul 2023
Dear Hee JinThank you for leaving us a great review. We apologize for the parking situation at our location. The public parking is always available.

10/10 Excellent

Scott

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the ninth of ten accommodations we stayed in during our trip to Scandinavia and it was clearly the best one among those. Our room was spacious, had air conditioning, and was quiet. Definitely the best sleep of our trip.The breakfast buffet offered fewer choices than some of the other hotels, but everything was offered was high quality. The dining area was spacious and comfortable. The hotel is located right on the central walkable shopping zone and is very close to the historic Hans Christian Andersen neighborhood and fairy tale park. The staff were very helpful and responsive. Highly recommended.
Stayed 1 night in Jun 2023
Response from Josephine // Hotel Odeon on 2 Jul 2023
Dear Scott,Thank you so much for taking your time and leaving us a great review. We hope to welcome you again should you be in Odense. Have a great Sunday.

10/10 Excellent

Justyna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with tasty breakfast and pleasant staff. Parking is extra and located in a parkade a short walk (1-2 minutes) from the hotel. Good quiet location, not many restaurants nearby but plenty within a 10-15 minute walk.
Stayed 2 nights in Jun 2023
Response from Cecilie S. on 27 Jun 2023
Hello JustynaThank you for the nice review, we appreciate it. We hope we can welcome you back another time. Best regards Cecilie, Hotel Odeon

10/10 Excellent

John K.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern hotel. Convenient parking with very close and easy hotel entrance. Very comfortable room.
Stayed 1 night in May 2023
Response from Receptionen on 2 Jun 2023
Hello JohnThank you very much for the kind review, we appreciate it. We hope to welcome you back another time. Best regards Mark, Hotel Odeon

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Receptionen on 3 Jun 2023
Mange tak for din skønne anmeldelse, vi er så glade for at du har nydt dit ophold her hos os. Vi håber at vi kan byde dig velkommen en anden gang. Venlig hilsen, Hotel Odeon

10/10 Excellent

Bonnie

Stayed 1 night in May 2023
Response from Maria R // Hotel Odeon on 22 May 2023
Hej Bonnie, Tusind tak for den fine anmeldelse! Vi håber på at se jer igen.

10/10 Excellent

Robert

Stayed 1 night in Apr 2023
Response from Julie, receptionen on 27 Apr 2023
Kære Robert, Vi takker mange gange for den fine bedømmelse af dit ophold hos os. Vi håber meget at se dig på Hotel Odeon igen i fremtiden. De bedste hilsner receptionen, Julie H.

10/10 Excellent

David

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great hotel will return, staff very helpful and friendly
Stayed 2 nights in Mar 2023
Response from Hotel Odeon Team on 3 Apr 2023
Hello DavidThank you very much for the review. It's great to hear that you liked our sweet staff. We hope to welcome you another timeBest RegardsAstrid, Receptionen - Hotel Odeon

10/10 Excellent

Marina

Stayed 1 night in Dec 2022
Response from Morten Johnsson on 3 Jan 2023
Dear Marina,Thank you kindly for the review.Kind regards,Morten JohnssonHotel Odeon

10/10 Excellent

Jila Kamari

Stayed 1 night in Aug 2022
Response from Cecilie S. on 2 Sept 2022
Hello JilaThank you for the nice review - we appreciate it very much! We hope to welcome you again another time :)Best regards Cecilie, Hotel Odeon

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Cecilie S. on 24 Aug 2022
Hello, thank you very much for the nice review - we appreciate it very much! We are happy to hear that you enjoyed your stay and we hope we can welcome you back another time:) Best regards Cecilie, Hotel Odeon

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Hotel Odeon Team on 14 Aug 2022
Hello. Thank you very much for your great review! We greatly appreciate it. we hope to welcoming you again. Best regards Reception, Hotel Odeon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel serving excellent food.
Amazing restaurant in the hotel which serve excellent breakfast and dinner. Room is a bit small but good enough to open a suitcase. Condition of the hotel is immaculate. The location is superb. Easy to access everywhere.
Stayed 2 nights in Jul 2022
Response from Hotel Odeon Team on 17 Jul 2022
Hello, Thank you very much for the great review of your stay here with us. We really appreciate that. I'm glad to hear that you enjoyed the food and our wonderful hotel. We hope to welcome you again another time. Best regards Emma, Reception, Hotel Odeon

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Maria R // Hotel Odeon on 13 Jul 2022
Hello Gretchen, Thank you so much for your review, we greatly appreciate it, and we hope to see you again.

8/10 Good

Urban

Stayed 1 night in Jun 2022
Response from Josephine on 30 Jun 2022
Kære Urban Mange tk for din anmeldelse. Vi håber på at kunne byde velkommen igen en anden gang. Rigtig god dag!

4/10 Poor

Anthony

Stayed 3 nights in Jun 2022
Response from Receptionen on 29 Jun 2022
Hej. Tak for din feedback efter opholdet. Jeg er ked af at se, at det ikke lige var sagen. Vi tager altid gerne imod ting der kunne forbedre et eventuelt genbesøg. Mange hilsner Receptionen, Hotel Odeon

6/10 Okay

Louise

Stayed 2 nights in Jun 2022
Response from Hotel Odeon Team on 28 Jun 2022
Hej Tom, Mange tak for din anmeldelse! Det sætter vi stor pris på. Vi håber meget, at kunne byde velkommen igen en anden gang. Mange hilsner Astrid, Receptionen Hotel Odeon

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Maria R // Hotel Odeon on 24 Jun 2022
Hello, Thank you so much for your wonderful review! We greatly appreciate it, and we hope to see you here again. :)

10/10 Excellent

WEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional staff, rooms & hotel - Great location
This is the only hotel you should stay at while in Odense. I absolutely loved this hotel. The customer service is stellar. I made contact with the hotel several times via email before arriving and they always responded courteously and promptly. I wanted a room upgrade but the hotel was full and so the lady who checked me in told me I would get the largest double room they had. I was expecting quite a small room but I was so pleased. My room was so big it was unbelievable. The lady checking me in was so lovely and patient and answered all my questions and helped me put my luggage in the storage when I checked in early. The room was modern and new and so lovely. The bed was comfortable and I slept like a baby. I didn't want to leave the hotel. Housekeeping placed a bag of towels and toiletries in front of my door when my do not disturb sign was there. That was a first for any hotel I have stayed at. The hotel is in a great quiet location on the outer rim of the centre but very close in any case. You are 5 mins from the Hans Christian Museum. I'd say is in the middle of the centre and station. There's two supermarkets Co-op and Metro 2 mins away - so convenient! The centre is not too far away either. I would definitely come back here again!
Stayed 2 nights in Jun 2022
Response from Maria R on 13 Jun 2022
Dear, dear Sharon, Thank you so much for your kind review, you have left us quite speechless with your generosity, but we are very grateful. We are so happy to hear that you enjoyed your stay, and that the staff were helpfull, lovely and patient. We hope to see you again in the future.

10/10 Excellent

John

Stayed 2 nights in May 2022
Response from Receptionen on 24 May 2022
Hej John, Tusinde tak for den fine anmeldelse. Det sætter vi stor pris på. Vi håber at se dig igen en anden gang. Mange hilsner, Emma, Receptionen Hotel Odeon

8/10 Good

Johnathan

Stayed 2 nights in May 2022
Response from Receptionen on 17 May 2022
Hej Connie Tusinde tak for den fine anmeldelse, det sætter vi stor pris på. Vi håber at se dig igen en anden gang. Mange hilsner, Emma, Receptionen Hotel Odeon

10/10 Excellent

Mark, Peachtree Corners

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 4 nights in May 2022
Response from Receptionen on 17 May 2022
Dear Mark, Thank you for the review. We appreciate the feedback and are glad to hear you enjoyed the breakfast. We hope to see you back at our hotel again at another time. Best regards, Emma, Reception Hotel Odeon

8/10 Good

Alice

Stayed 2 nights in Apr 2022
Response from Receptionen on 8 May 2022
Hej Alice, Tak for den fine bedømmelse. Det sæter vi pris på. Vi håber at kunne byde dig velkommen igen en anden gang. Mange hilsner Emma, Receptionen Hotel Odeon

10/10 Excellent

Hidekazu

Stayed 1 night in Mar 2022
Response from Receptionen on 27 Mar 2022
Hej, Tusinde tak for den flotte anmeldelse. Det sætter vi meget stor pris på. Vi håber at kunne byde dig velkommen igen en anden gang. Mange hilsner, Teamet på Hotel Odeon

10/10 Excellent

Peng Cheau Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value Hotel
Convenient to go to Train and restaurants. If the food can have more variety like Hotel Grand then it wl be perfect
Stayed 11 nights in Feb 2022
Response from Morten Johnsson on 12 Mar 2022
Dear Peng Cheau Patrick, Thank you for taking the time to write your review. We're glad to hear that your experience with the hotel was great. Your suggestion have been passed on to the restaurant. Kind regards, Morten Johnsson Hotel Odeon

10/10 Excellent

Gill

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The beds and pillows were so comfortable,
Stayed 4 nights in Mar 2022
Response from Morten Johnsson on 12 Mar 2022
Dear Gill, Thank you kindly for the review. We are glad that you got a good nights sleep! As it should be. Hope to welcome you another time. Kind regards, Morten Johnsson Hotel Odeon

8/10 Good

Tinella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Maria Thorsdottir on 4 Feb 2022
Dear Tinella, Thank you so much for taking the time to give us your nice feedback, we very much appreciate it. We hope to welcome you again. Best regards, Maria Fönn, Hotel Odeon

8/10 Good

Shelley

Liked: Staff & service, amenities, property conditions & facilities
Located centrally, breakfast that was included was superb, room was clean although small but supplied all of the necessities.
Stayed 2 nights in Jan 2022
Response from Maria Thorsdottir on 29 Jan 2022
Dear Shelley, Thank you so much for your feedback, we appreciate that you took your time to do it. We hope to welcome you again in the future Best regards, Maria Thorsdottir Hotel Odeon

6/10 Okay

damon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Receptionen on 14 Nov 2021
Kære Damon, tusind mange tak for den flotte anmeldelse! det glæder os at høre at vi laver op til dine forventninger! Vi håber at vi kan byde dig velkommen snart igen:) Med venlig hilsen Hotel Odeon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Maria on 9 Oct 2021
Hej og tusind tak for den fine anmeldelse! det glæder os at høre at vi lever op til din forventninger! Vi håber at vi kan byde dig velkommen igen :) Med venlig hilsen Receptionen - Hotel Odeon

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Receptionen, Hotel Odeon on 29 Sept 2021
Kære Ruben, Tusind tak for din tilbagemelding. Vi håber at kunne byde velkommen tilbage.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Odeon was a beautiful, clean hotel. It was a perfect location! Staff was amazing and lobby area was perfect for our family to gather in the evening.
Stayed 2 nights in Sep 2021
Response from Receptionen on 21 Sept 2021
Dear John, thank you very much for your kind feedback. We are glad to reed you enjoyed it here and hope to welcome you back again soon.

8/10 Good

lai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 5 nights in Sep 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Receptionen on 17 Sept 2021
Kære Daniel, tusind mange tak for din dejlige anmeldelse!:) Vi er super glade for, I fik nydt jeres ophold på Hotel Odeon. Vi håber, vi en anden gang kan byde jer velkommen til Hotel Odeon

8/10 Good

Sigríður

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Double room in only designed for one person, way too small.
Stayed 4 nights in Aug 2021
Response from Reception on 23 Aug 2021
Hi Sigríður, thankyou for your kind review - we are sorry that the room size didn't suit yoour expectations. We hope that you enjoyed the stay anyways, and thaht we can welcome you back some day int he future. Best regards, the team at Hotel Odeon.

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from receptionen on 16 Aug 2021
Hej Marco, tusinde tak for din flotte anmeldelse, den sætter vi utrolig meget pris på! Vi håber at du en anden dag vil lægge vejen forbi vores hotel. De bedste hilsner, teamet på Hotel Odeon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; lovely modern and clean Scandi design, with calming colour scheme. Small but nice bedrooms and good shower. Lovely common areas. Downside: Not enough staff, and restaurant was extremely slow. Food excellent
Stayed 1 night in Aug 2021
Response from Ionel on 9 Aug 2021
Thank you very much for the kind review and for taking your time for it. :)

6/10 Okay

Jacqueline

Liked: Cleanliness, room comfort
Disliked: Staff & service
Adequate for a short stay in the city.
It would have been nice to be informed in advance (e.g. during online booking) about the extra security deposit that they charge when you check in.
Stayed 1 night in Jun 2021
Response from Julie - Reception on 8 Jul 2021
Hej Jacqueline, mange tak for din anmeldelse, vi er altid glade for at få feedback fra vores gæster! :) Vi håber at kunne byde dig velkommen igen en anden gang :) Mvh teamet på Hotel Odeon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Morten on 13 May 2021
Kære Michael, Mange tak for den pæne score. Vi håber at kunne byde velkommen igen en anden gang. Med venlig hilsen Morten Johnsson Hotel Odeon