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Reviews of Zmar Eco Experience

4 out of 5
Zmar Eco Experience
Herdade A-de-Mateus, Longueira/Almograve, Zambujeira do Mar, Odemira

Reviews

7.4

Good

Rating 10 - Excellent. 28 out of 117 reviews" "
Rating 8 - Good. 52 out of 117 reviews" "
Rating 6 - Okay. 20 out of 117 reviews" "
Rating 4 - Poor. 10 out of 117 reviews" "
Rating 2 - Terrible. 7 out of 117 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Sabrina, Albufeira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort for kids, lots of space, beautiful surroundings and activities.
Stayed 1 night in Oct 2020
Response from Zmar on 21 Oct 2020
We thank you Sabrina for your feedback! And we hope to see you again soon at the Resort.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 5 nights in Oct 2020
Response from Zmar Eco Experience on 15 Oct 2020
We thank you for your feedback. Your experience at the Resort is very important to us and we sincerely hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Aug 2020
Response from Zmar on 10 Sept 2020
We thank you for your feedback and we sincerely hope to see you again soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuff
The food is good, everything else is terrible, expensive and not maintained, however they charge the price of 4 star hotel, very disappointing. Better served in a camping park than this.
Stayed 3 nights in Aug 2020
Response from Zmar on 3 Sept 2020
We thank you for your feedback. Your experience at the Resort is very important to us. We are sorry to learn your stay did not meet your expectations and we thank you in advance for filling out our Online Questionnaire so we can better understand what went wrong. Thank you.

2/10 Terrible

Thom-Erik

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Zmar on 3 Sept 2020
We thank you Tom for your feedback. Your experience at the Resort is very important to us. We are sorry to learn your stay did not meet your expectations and we thank you in advance for filling out our Online Questionnaire so we can better understand what went wrong. Thank you.

8/10 Good

Ricardo, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family liked the experience at Zmar, living in a very comfortable wooden cabin with a nice deck for outside lunches. The pool was also great for the kids. The density of the houses could be lower as you rows of streets with wooden cabins the animal farm is a bit run down.
Stayed 6 nights in Jul 2020
Response from Zmar on 27 Jul 2020
We thank you Ricardo for your feedback and we sincerely hope to see you again at the Resort!

2/10 Terrible

Ago

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Zmar Eco Experience on 8 Jun 2020
We thank you for your feedback and we are sorry your stay did not meet your expectations. We kindly ask you to please fill out our Satisfaction Survey so we can understand what went wrong and how we can improve. We thank you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Helpful staff. Limited selection in onsite shop. Breakfast facilities good
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect family spot, everything is ready for your kids and yourself to have a great time. We went during Autumn/Winter and I cannot imagine how amazing must be during summer. We will come back for sure!
Stayed 3 nights in Nov 2019
Response from Zmar Eco Experience on 5 Nov 2019
We thank you so much for your feedback and kind words. We hope to see you again soon!

4/10 Poor

Michael

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Zmar Eco Experience on 11 Oct 2019
We thank you for your feedback and we hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Zmar Eco Experience on 16 Sept 2019
We thank you for your feedback!

8/10 Good

Verified traveller

Liked: Staff & service
The Place is very nice for the kids, but too crowded
Stayed 3 nights in Aug 2019
Response from Zmar Eco Experience on 2 Sept 2019
We thank you for your feedback. Your experience at the Resort is very important to us and all your comments are essential for the continuous improvement of our services. We hope to have you stay with us again at the Resort.

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Zmar Eco Experience on 2 Sept 2019
We thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Um fim de semana fantástico. Alojamento, staff e um pequeno almoço muito bom
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The houses in the nature surround by the animals. Good cómodos. Good breakfast. Great pool for the kids
Stayed 2 nights in Jul 2019
Response from Zmar Eco Experience on 19 Jul 2019
We thank you for your feedback and we hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Zmar Eco Experience on 19 Jul 2019
We thank you for your feedback and we hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

Alice

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not really an eco lodge
This place is advertised as an eco lodge but it has nothing of the eco lodge.. plastic cups for coffee in the morning, insane amount of food prepared for breakfast that is gonna be thrown away for sure, TV was on in the room when we got there..
Stayed 1 night in May 2019
Response from Zmar Eco Experience on 20 May 2019
We thank you Alice for your feedback. Your experience at the Resort is very important to us and all your comments are essential for the continuous improvement of our services. We'd like to add that we banned all plastic at Zmar. We thank you again and we do hope to see you again soon at the Resort!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families with kids. I would definitely stay there again.
Stayed 2 nights in May 2019
Response from Zmar Eco Experience on 20 May 2019
We thank you for your feedback and we do hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a clean property, really calm place to go with the children.
Stayed 2 nights in Apr 2019
Response from Zmar Eco Experience on 22 Apr 2019
Thank you for your positive feedback. We hope to see you again soon!

2/10 Terrible

PP, Porto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
most basic cabin, equal to camping
we went last week of August 2017. The only time I stayed in a cabin/hut this simple was in very remote mountain areas. If you expect camping, then I guess you will be satisfied. But the cabin/hut is really to simple and basic equipped for a modern family holiday. They water every night, so outside our cabin was a large belt of water and mud that needed to be crossed every day. Expect 1/2 waiting line for breakfast and dinner to be seated.
Stayed 5 nights in Aug 2017
Response from s on 3 Oct 2017
Dear Guest, Thank you for your contribution. Your experience at the Resort is very important to us and your feedback is essential to continuously improve our services. We hereby inform that all your comments and observations were registered and will be discussed with the Administration. We thank you again and we look forward to having you stay with us again soon. Kind regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nightmare turned out to be a sweet dream!
Definitely wasn't planning on staying here. Wasn't able to find any lodging while village-browsing and booked this hotel when there was nothing else around. It was late and dark, contrary to the camp staff and retrofitted mobile homes. Overall, it was a good experience without knowing what we were getting into. Oh, do beware of the coffee.
Response from General Manager on 6 Sept 2016
Thank you for your feedback! Your experience at the Resort is very important to us. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa experiência para a família.
Este hotel é exatamente o que demonstra o site. Foi ótimo. Buscamos estar junto a natureza e dos animais. Minha filha saiu muito satisfeita. Não usamos a piscina de ondas, por nossa opção, pois estava muito frio externamente, mas os outros hóspedes aproveitaram. Mesmo com o dia frio, os quartos estavam com temperatura muito agradável.
Stayed 1 night in Dec 2020
Response from Zmar on 4 Jan 2021
Obrigado pelo seu feedback. A sua experiência no Zmar é muito importante para nós. Esperamos voltar a contar com a sua visita em breve. Obrigado.

6/10 Okay

Bruno

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Zmar on 29 Sept 2020
Obrigado Bruno pela sua avaliação. A sua experiência no Zmar é muito importante para nós, e o seu feedback é essencial para a melhoria contínua dos serviços prestados.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
E um local especial, muito espaço e bem pensado. Perfeito para quem gosta de natureza. Só acho que o Zmar devia ter mais funcionários na zona da piscina e restaurante. Ninguém controlava o numero de pessoas na piscina o que n passou muita segurança. Havia álcool por todo o lado e a villa estava ok, mas na zona de maior convívio acho que devia haver mais cuidado.
Stayed 4 nights in Sep 2020
Response from Zmar on 10 Sept 2020
Obrigado pela sua avaliação. A sua experiência no Zmar é muito importante para nós, e os seus comentários são essenciais para a melhoria contínua dos serviços prestados. Esperamos sinceramente voltar a contar com a sua visita!

8/10 Good

Patrícia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Zmar on 3 Sept 2020
We thank you Patricia for your feedback. Your experience at the Resort is very important to us. We sincerely hope to see you again soon!

8/10 Good

Luis

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2020
Response from Zmar on 3 Sept 2020
We thank you Luis for your feedback. Your experience at the Resort is very important to us. We sincerely hope to see you again soon!

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Zmar on 3 Sept 2020
We thank you Pedro for your feedback. Your experience at the Resort is very important to us. We sincerely hope to see you again soon!

4/10 Poor

Teresa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Zmar on 19 Aug 2020
Obrigado Teresa pelo seu contributo. A sua experiência no Zmar é muito importante para nós, e os seus comentários são essenciais para a melhoria contínua dos serviços prestados. Esperamos voltar a contar com a sua visita!

6/10 Okay

Paulo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2020
Response from Zmar on 19 Aug 2020
Obrigado Paulo pelo seu contributo. A sua experiência no Zmar é muito importante para nós, e os seus comentários são essenciais para a melhoria contínua dos serviços prestados. Esperamos voltar a contar com a sua visita!

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2020
Response from Zmar on 19 Aug 2020
Obrigado António pelo seu contributo. A sua experiência no Zmar é muito importante para nós, e os seus comentários são essenciais para a melhoria contínua dos serviços prestados. Esperamos voltar a contar com a sua visita!

10/10 Excellent

Gisela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Zmar on 19 Aug 2020
We thank you Gisela for your evaluation and we hope to see you again soon at the Resort!

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2020
Response from Zmar on 19 Aug 2020
We thank you for your feedback. Your experience at the Resort is very important to us. We thank you also in advance for filling out our Online Questionnaire so we can better inderstand your poor evaluation.

8/10 Good

Paulo

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from Zmar on 19 Aug 2020
We thank you Paulo for your feedback and we sincerely hope to see you again.

8/10 Good

António

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel agradável mas sem limpeza diária no quarto
A estadia foi muito agradável. Hotel familiar numa herdade com muito espaço e ideal para famílias e crianças. O bungalow onde ficamos não teve limpeza durante as 3 noites de estadia.
Stayed 3 nights in Jul 2020
Response from Zmar on 27 Jul 2020
Obrigado António pelo seu feedback. A sua experiência no Zmar é muito importante para nós, e os seus comentários são essenciais para a melhoria contínua dos serviços prestados. Em relação ao Housekeeping, a informação disponível no nosso website indica que a mudança de roupa de cama e de toalhas é efectuada de 4 em 4 noites: se um milhão de pessoas usassem apenas um jogo de toalhas no hotéis por semana, pouparíamos 5.7 milhões de litros de água. Obrigado mais uma vez e esperamos voltar a contar com a sua visita!

2/10 Terrible

Miguel Jose

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2020
Response from Zmar on 27 Jul 2020
Obrigado Miguel pelo seu feedback. A sua experiência no Zmar é muito importante para nós, e os seus comentários são essenciais para a melhoria contínua dos serviços prestados. Lamentamos que a sua estadia não tenha correspondido às expectativas, e agradecemos desde já o preenchimento do Questionário de Satisfação Online para podermos compreender o motivo da sua avaliação - com o intuito de tornarmos as suas criticas construtivas em oportunidades de melhoria. Obrigado!

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Zmar on 27 Jul 2020
Obrigado Ricardo pela sua avaliação!

10/10 Excellent

Rute

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Zmar on 20 Jul 2020
Obrigado Rute pela sua avaliação. Esperamos voltar a contar com a sua visita.

6/10 Okay

Larissa Mei

Liked: Staff & service
Disliked: Room comfort
Não volto mais
Cama de molas barulhenta, um lado grudada a parede, sem mesa de canto. Banheiro com cantos mofados, porta da ducha quebrada e remendada com fita adesiva, trocador de temperatura da torneira de parafuso. Tudo isso por 134 euros sem café da manhã. Café da manhã foi pago a parte, estilo take away devido ao covid-19. Quando chegamos, 10:00, só havia uma caixinha de ovos disponível, depois não repuseram mais para os outros hóspedes. Não aluguem a cabana de 1 quarto, não vale o dinheiro. As de 2 quartos pareciam mais amplos e menos vagabundos que o que fiquei.
Stayed 1 night in Jul 2020
Response from Zmar Eco Experience on 16 Jul 2020
Obrigado Larissa pelo seu feedback. A sua experiência no Zmar é muito importante para nós, e os seus comentários são essenciais para a melhoria contínua dos serviços prestados. Informamos que os mesmos ficaram devidamente registados para serem reportados à Direcção - com o intuito de convertermos as suas criticas construtivas em oportunidades de melhoria. Lamentamos desde já o incómodo que as situações que reportou lhe possam ter causado e agradecemos mais uma vez todo o seu contributo.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel com proposta Ecológica
Bom parque aquático e bangalôs de 3 dormitórios muito confortável e bem equipados. Boa proposta numa localização ótima para explorar a Costa Vicentina e conhecer as vilas e praias da região. Os únicos pontos negativos são o serviço de limpeza e arrumação (inexistente) , e o preço cobrado para tudo, toalhas de piscina, bolinha de matraquilhos, bicicletas, tudo
Stayed 3 nights in Jun 2020
Response from Zmar on 29 Jun 2020
Obrigado pelo seu contributo. A sua experiência no Zmar é muito importante para nós, e os seus comentários são essenciais para a melhoria contínua dos serviços prestados. Esperamos voltar a contar com a sua visita em breve.

10/10 Excellent

Rui

Travelled with family
Liked: Staff & service, room comfort
Agrdavel
Foi agradável ...
Stayed 3 nights in Jun 2020
Response from Zmar Eco Experience on 16 Jun 2020
Obrigado Rui pela sua avaliação. Esperamos voltar a contar com a sua visita!

8/10 Good

Liliya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Lugar maravilhoso, vou voltar sem dúvida
Stayed 2 nights in Mar 2020

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Zmar Eco Experience on 2 Mar 2020
Muito obrigado pela sua avaliação.

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Zmar Eco Experience on 2 Mar 2020
Muito obrigado pela sua avaliação.

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dia bons
Avaliação global BOM PÁ muito confuso. Restaurante com zona de bufett muito concentrada e com as mesas muito em cima da mesma zona o que em altura de maior afluência torna tudo muito confuso e desagradável principalmente com as crianças. Zona dos desportos melhorar reserva de karts Alojamento TOP
Stayed 2 nights in Feb 2020
Response from Zmar Eco Experience on 2 Mar 2020
Obrigado pelo seu feedback. A sua experiência no Zmar é muito importante para nós.

4/10 Poor

Valter

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Muito à quem
No que podemos referir aos quartos em si, foi tudo muito agradável. No que se refere ao geral há umas reflexões que conveem ser feitas por parte da quinta. Ou seja desde as desagradáveis lombas que quem tiver um carro mais baixo como era o meu caso não aconselho de todo pois mesmo praticamente parado o mesmo batia com violência na parte de baixo. no que se refere as actividades as próprias actividades oferecidas pela e disponíveis é tudo relativamente caro para uma familia de 4 pessoas por exemplo, desde as bicicletas à escalada, ao tenis, ao padel etc. ate mesmo as refeições buffet disponiveis no restaurante a 19.50€ por pessoa sem bebidas o que leva as pessoas a sairem da quinta.
Stayed 2 nights in Feb 2020
Response from Zmar Eco Experience on 19 Feb 2020
Obrigado pelo seu contributo. Todo o feedback por parte dos nossos hóspedes é essencial para a melhoria contínua dos serviços prestados. Gostaríamos de referir que a refeição no Zmar inclui: linha de show-cooking com grelhados de peixe e carne, pizzas - tudo preparado à sua frente e ao seu gosto - buffet de sopas, buffet quente, buffet frio, buffet de sobremesas e bebidas. Como alternativa ao Buffet tem ainda ao seu dispor o Snack-Bar onde servimos refeições ligeiras à carta e o Pool Bar durante o Verão. Obrigado.

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Zmar Eco Experience on 17 Feb 2020
Obrigado pela sua avaliação!

10/10 Excellent

Ana Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Repetir
Foi uma estadia inesquecível tanto para miúdos como para graúdos.
Stayed 1 night in Feb 2020
Response from Zmar Eco Experience on 6 Feb 2020
Obrigado pela sua avaliação. Esperamos voltar a contar com a sua visita em breve.

8/10 Good

Sérgio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Zmar Eco Exerience on 4 Feb 2020
Obrigado pelo seu feedback. Esperamos voltar a contar com a sua visita em breve.