Dear Marshagay,Thank you very much for choosing us and sharing your opinion.However, we are saddened to learn about your dissatisfaction.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.The management will be notified.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Daryl,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Shalisha,Thank you very much for positive remarks.However, we regret to read your evaluation.We will send it to management, in case the standards have not been fulfilled at some point.Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Dyonne,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.Rest assured, we will take your observation into account and discuss it with the relevant departments.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Tattianna,Thank you very much for staying with us.It is disappointing to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We are sorry to read that we did not fulfil your expectations with our offer, as we always try to offer a wide variation variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We regret to learn you felt the entertainment timetable did not match your expectations, please note we try our best to please all our guests. Loud noises are avoided in the evening, to protect the guests' rest. We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our resort.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Bobby-Ann,Thank you very much for taking the time to provide your valuable feedback from your recent experience.We are very sorry to read about the inconvenience, please let us explain that we experienced a highly atypical volume of arrivals and departures within a very limited time frame. We are saddened to learn that you had the impression we were not fast enough, please accept our apologies.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Elizabeth,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear deborah,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We are truly disappointed to read that you may have experienced some challenges with us. Usually, if we are advised of a problem during the stay, we are able to move our guests to a more appropriate room; our sincerest apologies if this didn't occur. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Najra,Thank you for taking the time to share your experience with us.While it is great to find you appreciated the hotels atmosphere, we are concerned to read your comments and we are saddened for not having met your expectations in all aspects.We assure you that your concerns were addressed, as we know there is always room to improve our product and service and it is our hope that you will consider a future visit in order to experience the level of hospitality that is typical of our hotels.Yours sincerely,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Richard,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Stacey - Ann,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Dagmar,We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Xavier,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Seeranie,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation and transport have been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

Dear CHANTELLE,Thank you so much for taking the time to review your stay and for the wonderful rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Kenneth,Thank you so much for your nice words and for the fantastic rating!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Johanna,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Robby,Thank you for your great review. We are really glad to learn that you enjoyed your experience.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Kim,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Dave,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our team.It will be lovely to host you again.Loving Regards!Hotel Riu Ocho RíosOnline Reputation Manager

Dear Jeffrey,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We look forward to welcoming you in August!All the best, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Suelem Ribeiro,we appreciate you taking the time to share your great review here!We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Andrea M,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Grazyna,Thank you for taking the time to provide us your feedback on your stay at our property.We regret to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Joyce,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.You can be assured that we will record your comments and take them up with the appropriate departments.We hope you will be back soon.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Courtney,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Ocho RiosOnline Reputation Manager