View from property
Check availability

Reviews of Quinault Sweet Grass Hotel

2.5 out of 5
Quinault Sweet Grass Hotel
845 Ocean Shores Blvd NW, Ocean Shores, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 189 out of 531 reviews" "
Rating 8 - Good. 216 out of 531 reviews" "
Rating 6 - Okay. 62 out of 531 reviews" "
Rating 4 - Poor. 39 out of 531 reviews" "
Rating 2 - Terrible. 25 out of 531 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Front Desk Manager on 16 Mar 2020
Thank you for staying with us.

2/10 Terrible

BrittanyGraser, Puyallup, WA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here last night and it was the worst experience ever!!! We got in very late, came in and fell asleep. When I woke I discovered mold all over the bathroom, dried blood splatters on the bed my husband and I slept in. Along with pink sticky stains! This is absolutely unacceptable. I informed the from desk employee as we checked out (as soon as I discovered these things I woke my husband and son up and we got out of there). The front desk employee was not only indifferent but failed to offer any sort of compensation for the DISGUSTING room we were given. Then, this evening I discovered that we were over charged. I attempted AGAIN to get a resolution from staff and nothing at all was provided. We will never ever again stay here or any Quinault affiliated locations!
Stayed 1 night in Mar 2020
Response from Hotel Management on 13 Mar 2020
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth, a re-Book
I loved my stay and even tho, ppl above me stomped (walked heavily) i was able to get a good rest.
Stayed 1 night in Mar 2020
Response from Front Desk Manager on 12 Mar 2020
Thank you Cheri for staying with us. We are so pleased to hear that you enjoyed your stay and look forward in seeing you again soon.

4/10 Poor

CHERYL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AT BEST TWO STARS
The hotel is not in good condition. Our room's bathroom had pealing wallpaper and the shower wasn't clean.the bedrooms walls were full of molly screw holes, we counted about at least 16. The carpet had stains in a few places. As for the staff they were okay but it wouldn't have killed them to maybe greet the guests once in a while.
Stayed 1 night in Feb 2020
Response from Front Desk Manager on 2 Mar 2020
Thank you Cheryl for staying with us. We will look into the issues you experienced during your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful staff! Amy got a shoer chair for us since they were out of handicap rooms. Great price!
Stayed 1 night in Feb 2020
Response from Hotel Management on 29 Feb 2020
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Nina, Port Townsend, WA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were perks attached to the casino for staying here and opting out of the cleaning service. Not sure if they offer the free breakfast everyday you stay, but they gave us a voucher at checkout. Since we went and ate the same breakfast the day before and paid that would have been nice to know. Property was a great location to everything and overall a great experience. We would definitely stay here again!
Stayed 2 nights in Feb 2020
Response from Hotel Management on 28 Feb 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tamara

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Front Desk Manager on 25 Feb 2020
Thank you Tamara for staying with us we appreciate your feedback.

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Super comfy bed and pillows! No view of the ocean, but the price was right. The free shuttle was a bonus, but unfortunately the buffet was closed. Super disappointed! We waited about 20 minutes for service in the cafe, but were never even acknowledged. Ended up having pizza at Dougan's, which was near the hotel and very good
Stayed 1 night in Feb 2020
Response from Front Desk Manager on 17 Feb 2020
Thank you Gretchen for staying with us. we deeply apologize for the issues you experienced at the Cafe. We are happy to hear that you did enjoy your stay with us and hope to see you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was extremely friendly and helpful! The facility itself could use a little love just details. It was clean butt dated
Stayed 2 nights in Feb 2020
Response from Front Desk Manager on 16 Feb 2020
Thank you so much for your feedback! We appreciate your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly.
Stayed 2 nights in Jan 2020
Response from Front Desk Manager on 24 Jan 2020
Thank you for staying with us we appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and very spacious. Our bed was comfortable. We weren’t bothered by outside noise. It was nice. We’ve stayed before and always been happy.
Stayed 1 night in Jan 2020
Response from Front Desk Manager on 23 Jan 2020
Thank you so much for your feedback. We appreciate your stay!

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Hotel Management on 19 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The unique thing about this property is that they are associated with Quinalt Beach resort, so guests can get a voucher for free hot breakfast at Emiliys resturant at the casino. There is also free shuttle service to and from the casino 24/7. The not so good things about this location is that the shuttle service is limited to 2 shuttles for all of the Ocean Shores area and sometimes we had to wait more than 30 minutes to go 2.7 miles, but the drivers are friendly and provided a lot of area information. The two other things about the location is that there is no maid service during your stay. If we wanted anyting, fresh towels, for example, we had to get them ourselves and that the room would not be cleaned until we left. Yet they put an envelope requesting a tip for the maid in our room. The other issue, and this is not a very big one, is that the pool is incredibly smaill. During the summertime the pool area is very loud and crowded because of its size, so we didn't use it. It is an indoor pool, which is a step up from other motels in the area, and during the winter it is not crowded.
Stayed 2 nights in Dec 2019
Response from Front Desk Manager on 28 Dec 2019
Thank you so much for staying with us. We hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was dirty but they got us a new room ........
Stayed 1 night in Dec 2019
Response from Front Desk Manager on 26 Dec 2019
Thank you so much for staying with us. We a deeply sorry you experienced issues during your stay.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Front Desk Manager on 12 Dec 2019
Thank you we appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Front Desk Manager on 12 Dec 2019
Thank you we appreciate your feedback.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor check in process! No manager on duty at all, told to go casino if I want to talk to manager. Check in process is a joke, told when we got there at 4:30pm, come back at 6:00 we my have a room for you but not guaranteed. The Front desk girl was doing her job but when I asked for a manger she said there’s no one. Safety reasons that’s terrible management and lack of who can help on-site was poor. I was told go to casino and find a manager...okay yeah that a joke! Beds are hard as a rock Black mold in bathroom Lack of onsite staff and management is a sad state! Don’t I repeat stay here, unless you want this type of experience.
Stayed 2 nights in Nov 2019
Response from Front Desk Manager on 12 Dec 2019
Thank you for letting us know about your recent issues with check in. We will look into the issues and make sure we address and correct them.

6/10 Okay

Marcus, Rochester

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel didnt have breakfast voucher as promised in advertisement. Bar restaurant is also shut down. Room not overly clean and amelled funny
Stayed 1 night in Nov 2019
Response from Front Desk Manager on 2 Dec 2019
Thank you Marcus for staying with us. We appreciate your feedback and will look into the issues with the breakfast coupons.

6/10 Okay

Myrtle, Seattle

Travelled with family and small children
Liked: Cleanliness
No vouchers available for breakfast at the casino.
Stayed 1 night in Nov 2019
Response from Front Desk Manager on 1 Dec 2019
Thank you so much for staying with us.We do apologize for the issues that you experienced during your stay. We will look into this.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Hotel Management on 26 Nov 2019
Thank you for your feedback! We appreciate your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was excellent. More k cups in room and more water.
Stayed 2 nights in Nov 2019
Response from Front Desk Manager on 23 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Front Desk Manager on 23 Nov 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Front Desk Manager on 18 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
water pressure at the sink produced barely a small stream
Stayed 2 nights in Oct 2019
Response from Hotel Management on 21 Oct 2019
Thank you Steve for staying with us! We appreciate your feedback.

4/10 Poor

Markmorrison, Puyallup

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There wasn't beach access, the walls were very thin, we could hear every word from other rooms. property was old, rust in the bathroom, holes on the tables, the remote to the television didn't even work. The pool was a good feature and thats about it.
Stayed 1 night in Oct 2019
Response from management. on 18 Oct 2019
we are sorry we didn't meet your expectations. we will pass along the concerns of the room with our maintenance staff. we do not have walking beach access, we are in close proximity with the driving entrance around the corner from the hotel. thank you

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It a good visit.
Had booked for handicap. Called earlier in the day of check in to verify the room. Said they didn't have two queen beds with handicap. So I asked first floor, so I wouldn't have to walk so far, I walk with two canes. The toilet was not raised for older people, let alone handicap. Checking in the clerk multi tasked and didn't give me the attention or answer my questions. Had to complete check in upon check out the next day. Then check out, the clerk worked longerie. She needed help.
Stayed 1 night in Oct 2019
Response from management on 18 Oct 2019
we are sorry for the experience you received. in the phone call you were notified that the room was not handicap accessible as it was a 2 queen beds. the handicap was offered but you needed to keep the 2 queen beds. we will address the concerns of check in and out with our staff. thank you

10/10 Excellent

Rizq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Management on 13 Oct 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and rooms were big . Really a nice place to stay.
Stayed 1 night in Oct 2019
Response from Hotel Management on 13 Oct 2019
Thank you for staying with us we appreciate your feedback!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice wonerful people. We enjoyed our stay. Check in was flawless.
Stayed 2 nights in Oct 2019
Response from Hotel Management on 11 Oct 2019
Thank you Donna for staying with us. We are so pleased to hear that you enjoyed your stay. We look forward in seeing you again soon.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Hotel Management on 10 Oct 2019
Thank you Katie for staying with us we hope to see you again soon.

6/10 Okay

Tremaine

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2019
Response from Hotel Management on 2 Oct 2019
Thank you for your review. We appreciate your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness
Clean, nice hot tub, coupon for breakfast at the sister casino!! Will stay again
Stayed 1 night in Sep 2019
Response from Hotel management on 30 Sept 2019
Thank you so much for coming to stay with us! We're glad to hear that you enjoyed your stay. We'll see you again soon!

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately I did not get a full stay at Sweet Grass Hotel. Our room was supposed to be on the 2nd floor which looked out onto bushes, so no view. It was very basic, outdated and small. I was thinking because it was associated with the Quinault Resort and Casino that it would be similar to a certain degree, but it was not even close. We usually stay at the Resort and Casino, but this time decided to stay closer in town...bad idea. So after checking in and not impressed with the room I went back to the front desk and asked for a 3rd flr room which wouldn't be available until later. We said fine, we'll wait. If we're going to spend money here, I'd appreciate a better view, especially since the rooms were so lacking. So after going away to wait for a better room, we decided to cut our loses and find a better location with a guaranteed view. So we ended up not going back even though we already paid. The front desk was not very friendly I would say...customer service was lacking.
Stayed 1 night in Sep 2019
Response from Hotel management on 19 Sept 2019
I'm sorry to hear about all of this. Please provide more information in regards to your reservation and I would be happy to look into the issues that occurred. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Hotel Management on 16 Sept 2019
Thank you for your review!

4/10 Poor

Kathleen

Disliked: Cleanliness
Ok
Checked in was fine. Went up to our room and put things on the bed and noticed the pillows looked funny. After a closer look, the cases were filthy with long black hair on all of them! Called the front desk and told them, figuring they would come up and change the cases for us. Some guy came up and and said, here’s the cases you requested and left. Room was noisy. Refrigerator, air conditioner made really loud noises. Then to top it off, someone’s child kept running up and down the halls screaming from 9:30 until almost 11:00. Overall the place was ok, but I probably won’t stay there again.
Stayed 1 night in Sep 2019
Response from Hotel Management on 9 Sept 2019
Thank you Kathleen for staying with us. We do deeply apologize for the issues you experienced during your stay. We will look into the issues you had with your room and address it with the team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, the staff was nice the room were clean. Everything was perfect. I would love to go back
Stayed 2 nights in Sep 2019
Response from Hotel Management on 9 Sept 2019
Thank you so much for staying with us we appreciate your feedback! We cant wait to see you again soon.

6/10 Okay

Darwin

Disliked: Cleanliness, property conditions & facilities
My wife dropped something on the floor it bounced under the bed. When she got down to get it she had a fingernail stick to her arm. We then looked under the beds and there were coffee lids bottle lids and caps hotel notices wadded paper and thick dust. Then we noticed that the whole room had not been vacuumed at all. I looked in the bathroom there were several hairs in the tub/shower. We had to have them have housekeeping come back and our room wasn't clean until 7:00 PM
Stayed 1 night in Sep 2019
Response from management on 7 Sept 2019
we are sorry about the experience you had received. we did pass this information along.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from management on 24 Aug 2019
thank you

6/10 Okay

Rick

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property old but clean.. Walls and ceiling thin. Can hear everything.
Stayed 1 night in Aug 2019
Response from Hotel Management on 19 Aug 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family and small children
I can only review my room and the pool as I was not to happy. My wife and 4 kids along with me had to wait a hour after their 4pm check in time to get our room. It seemed like a rushed cleaning because we had Carmel popcorn around our nightstands, dirty socks by the dresser, and rotten eggs in the fridge. The carpet was wet around the a/c unit and the carpet was massively discolored and looked really old. The ceiling had a lot of Sheetrock issues. And with 4 kids we kinda expected a DVD player and maybe a dvd selection to watch at the front counter as EVERY hotel I have ever stayed in has, and they do not. This is a hotel that you would want to show up, sleep, and leave. Don’t expect much
Stayed 1 night in Aug 2019
Response from Hotel Management on 13 Aug 2019
I'm sorry to see that you experienced these issues with us. Could you please provide more information on the reservation so I can look into these matters? Thank you

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
It was close to the convention center so that was good. However, it was at max capacity, and they were understaffed and undertrained. We had to wait an hour and a half to get checked in because the housekeeping staff was not done with our room. The front desk person was not getting the urgency we had to get into our room and really didn't seem to care. It made us late for our first meeting and there was no offer to make it up to us in any way. The room was muggy and the whole hotel had smells like perfumes trying to mask different odors. My husband has a sensitivity to smells so he had a headache the whole time. They also ask you to save the planet by hanging towels and reusing them, but both towel racks had been pulled off the wall and not replaced so how could we? . Never again.
Stayed 3 nights in Aug 2019
Response from Hotel Management on 13 Aug 2019
I'm sorry to hear about the issues you had during your stay. This review was sent anonymously, could you please provide more information so I can look into these matters? Thank you

4/10 Poor

Dawn

Disliked: Cleanliness, room comfort
Unhappy at Sweetgrass
The room was not very clean, had to report it twice. The bed was very uncomfortable, well worn, could not get a good nights sleep !
Stayed 4 nights in Aug 2019
Response from Hotel Management on 12 Aug 2019
Thank you so much for staying with us. We do deeply apologize for the issues you experienced during your stay.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty unfriendly staff would not stay again no access to beach either
Stayed 4 nights in Aug 2019
Response from Hotel Management on 12 Aug 2019
Thank you so much for staying with us. We do deeply apologize for the issues you experienced during your stay.

8/10 Good

Annalee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun stay
Hotel staff were friendly. Rooms were a little small as well as the pool.
Stayed 2 nights in Aug 2019
Response from management on 10 Aug 2019
thank you for your review. we are glad you had a pleasant experience.

2/10 Terrible

Roger

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I had requested a quiet room. Upon arriving as early as 2:30 pm before other travelers had checked in I reminded the hotel desk staff of my request, asking to be away from an elevator, etc. They obliged but at about 5:00 pm I had kids running, jumping, wrestling above my room. I called and asked if I could be moved to another room. Their reply was that noise is to be expected up until 10:00 pm and that nothing could be done about it. After calling twice I called Expedia. They were on the phone with the staff for about 20 minutes. Finally, at around 8:00 pm, things quieted down. To add to this, the towel rack was missing in the bathroom, one soap was provided and in order to eat the complimentary 2 egg breakfast I would need to drive several miles to the casino which owns the hotel. There was obviously a previous breakfast area with tables, chairs and counters for food but the staff said that it was no longer used. The floors are paper thin and so kids above will be an issue, especially if staff does nothing to accommodate. There is no view of the ocean, whatsoever and so even the location is not worth mentioning.I would never stay at this hotel again.
Stayed 1 night in Aug 2019
Response from Hotel Management on 10 Aug 2019
I'm sorry to hear that you were unhappy with your stay. We do always do our best to accommodate our guests requests, however we cannot guarantee that there will not be guests surrounding a room; especially on the occasions when our hotel is completely sold out. That is unavoidable. Our quiet hours go from 10pm-7am so unless noise complaints are during that time, we cannot ask a guest to quiet down unless they're being extremely disruptive. We do apologize that the location of the complimentary breakfast was inconvenient to you, but unfortunately, we do not have breakfast facilities at the Sweet Grass Hotel. The restaurant attached is no longer in service. Thank you for your feedback.

8/10 Good

Marlene, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel!
Good value hotel, close to beach, and restaurants. Staff very friendly and room was clean.
Stayed 1 night in Aug 2019
Response from Front Desk Manager on 6 Aug 2019
Thank you so much for staying with us. We are so pleased to hear you enjoyed your stay and look forward in seeing you again soon.

2/10 Terrible

Joyce

Disliked: Staff & service, property conditions & facilities, room comfort
was pretty dissapointed with the room, and the way I was treated while there.
Stayed 1 night in Jul 2019
Response from Management on 31 Jul 2019
I'm sorry to hear that you're disappointed. We would really appreciate it if we could get more details so we can address the issues you had.

2/10 Terrible

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Upset cause could not get a discount for native American they said I needed to tell them I was Indian when I booked the room
Stayed 1 night in Jul 2019
Response from Front Desk Manager on 24 Jul 2019
We do apologize that you experienced this issue at check in. Unfortunately when booking 3rd party reservations we can not modify your reservations from what you booked.

8/10 Good

JD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was so close to everything. It had nice artwork and clean look.
Stayed 2 nights in Jul 2019
Response from Front Desk Manager on 24 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to participate in the Grays Harbor Youth golf tournament and only stayed one night.
Stayed 1 night in Jul 2019
Response from Front Desk Manager on 15 Jul 2019
Thank you for staying with us. We appreciate your feedback!