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Reviews of Home2 Suites by Hilton Alameda Oakland Airport

3 out of 5
Home2 Suites by Hilton Alameda Oakland Airport
1660 HARBOR BAY PARKWAY, Alameda, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 130 out of 203 reviews" "
Rating 8 - Good. 40 out of 203 reviews" "
Rating 6 - Okay. 18 out of 203 reviews" "
Rating 4 - Poor. 2 out of 203 reviews" "
Rating 2 - Terrible. 13 out of 203 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Daisy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FrontDesk on 2 May 2024
I'm sorry to hear that your experience fell short of your expectations... Please share your experience.

10/10 Excellent

Karen

Stayed 1 night in Apr 2024

10/10 Excellent

ANGELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Breakfast was good.
Stayed 2 nights in Apr 2024
Response from GM-Nicoll on 12 Apr 2024
It sounds like you had a wonderful experience during your stay! I'm glad to hear that the property exceeded your expectations and that you found the rooms spacious and well-equipped. It's also great that they accept pets, making it even more convenient for you. Thank you for sharing your positive feedback, and I hope you have the opportunity to visit again soon! If you have any other questions or need further assistance, feel free to let me know.

10/10 Excellent

Ruby

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectations. I stayed for 2 days, due to my home being remodeled. The rooms are spacious, filled with all the necessities. It was truly a home away from home. It was a plus because they accept fur babies. The decor was lively and fun. I would definitely go back.
Stayed 1 night in Feb 2024
Response from GM-Nicoll on 10 Apr 2024
It sounds like you had a wonderful experience during your stay! I'm glad to hear that the property exceeded your expectations and that you found the rooms spacious and well-equipped. It's also great that they accept pets, making it even more convenient for you. Thank you for sharing your positive feedback, and I hope you have the opportunity to visit again soon! If you have any other questions or need further assistance, feel free to let me know.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priscilla and the entire staff of the Home2 in Alameda CA were top notch...made my experience Amazing will certainly stay again
Stayed 2 nights in Mar 2024
Response from GM-Nicoll on 1 Apr 2024
It's great to hear that you had an amazing experience at the Home2 Suites in Alameda, CA, and that Priscilla and the entire staff provided excellent service. Thank you for sharing your positive feedback! If you ever need assistance with anything else or if you have any further comments, feel free to let me know. I'm here to help!

10/10 Excellent

Robin

Stayed 1 night in Mar 2024
Response from GM-Nicoll on 23 Apr 2024
I'm glad to hear you had a 5-star experience! If you have any more feedback or if there's anything else I can assist you with, just let me know!

8/10 Good

Jena

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay there! It was clean, quiet, the staff was welcoming. My only complaint was the bed was hard! Felt like I was sleeping on a very firm cardboard box. My Lyft driver had said he had the same experience. I still still slept well though. So for a night or two it’s not bad considering everything else is fabulous.
Stayed 2 nights in Mar 2024
Response from GM-Nicoll on 15 Mar 2024
Thank you for sharing your experience! I'm glad to hear that overall you enjoyed your stay, despite the firmness of the bed. Your feedback about the bed's firmness is valuable. If you have any other questions or need further assistance, feel free to let me know!

10/10 Excellent

Shanee

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Great Property very clean. All staff were very nice and helpful
Stayed 1 night in Mar 2024
Response from GM-Nicoll on 11 Mar 2024
It's great to hear that you had a positive experience at the property and found it to be clean with helpful staff. If you have any other feedback or need assistance with anything else, feel free to let me know!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM-Nicoll on 8 Mar 2024
Great to hear that you had a positive experience! If you have any other feedback or need assistance with anything else, feel free to let me know.

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM-Nicoll on 20 Feb 2024
I'm glad to hear that you had an excellent experience! If you have any more feedback or if there's anything else I can assist you with, just let me know.

10/10 Excellent

sarah, FORTUNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bistro bar over at Hampton is a minute away and good food. Very nice room and super quiet!
Stayed 1 night in Feb 2024
Response from GM-Nicoll on 20 Feb 2024
It sounds like you had a positive experience at the Hampton hotel, particularly enjoying the nearby bistro bar and the quietness of the room. If you have any other feedback or if there's anything else you'd like to share about your stay, feel free to let me know!

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities
nice
Stayed 1 night in Jan 2024
Response from GM-Nicoll on 15 Feb 2024
Thank you for your feedback! If you have any further comments or if there's anything else we can assist you with, feel free to let us know. We're here to help!

6/10 Okay

DIANA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great weekend up until the last morning. I went downstairs around 6:35 AM to ask if late check out was available as how I had been advised the day before. The girl at the front desk said yes I will not your room for 12:30 PM. One back upstairs in around 9 AM housekeeping was knocking on our door (I’m not sure why they were talking at 9 AM considering check out is at 11). I told her no we are doing late check out at 12:30. 11:05 AM. She was knocking on the door again. Then the front desk called and stated they don’t have a check out and I told them about when I went down earlier that morning and the girl said OK well we will give it to you but if you leave anytime after 1230 we will be charging, which is understandable, but not sure where the disconnect was of who I spoke to that morning. We were celebrating our ninth year anniversary, so it’s a bit upsetting to end it on such a note of the hotel hustling us all morning to check out. They were still going to get a good review from me up until now, even though we couldn’t sleep in yesterday either because you hear housekeeping yelling at each other in the hallway from room to room. I also wasn’t going to mention how we reserved and paid for a room with a view of the mountains and water yet all we got was a View of the building next-door. The rooms are nice. The hotel is nice, but beware of check out if you were requesting late, check out end of you if you request it when you book and pay.
Stayed 2 nights in Jan 2024
Response from GM-Nicoll on 29 Jan 2024
Thank you for sharing your detailed experience, and I'm sorry to hear that your anniversary celebration ended on a disappointing note. Miscommunication about late check-out and disturbances from housekeeping can indeed impact the overall experience. Your feedback provides valuable insights for the hotel to address such issues and improve their services. If you have any further comments or if there's anything specific you would like to share about the positive aspects of your stay, feel free to let me know.

8/10 Good

Nicol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM-Nicoll on 29 Jan 2024
Thank you for providing a rating. If there's anything specific you'd like to highlight or share about your experience that influenced your rating, feel free to let me know. Your feedback is valuable for both future guests and the hotel itself.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM-Nicoll on 26 Jan 2024
I'm glad to hear that you had a positive experience! If there's anything specific you enjoyed or if you have any additional comments about your stay, feel free to share. Your feedback is valuable!

10/10 Excellent

Miriam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM-Nicoll on 22 Jan 2024
That's fantastic! If there's anything specific you enjoyed or if you have any comments you'd like to share about your experience, feel free to let me know. I'm here to help!

6/10 Okay

Joachia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Jan 2024
Response from GM-Nicoll on 13 Jan 2024
I appreciate your rating. If there's anything specific you'd like to share about your experience or if you have any questions, feel free to let me know. I'm here to help!

10/10 Excellent

Arthur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM-Nicoll on 8 Jan 2024
I'm glad to hear you had a fantastic experience! If there's anything else I can assist you with or if you have more feedback to share, please feel free to let me know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from GM-Nicoll on 5 Jan 2024
It seems like you've rated your experience as a 10 out of 10. If you have any specific feedback or if there's anything else you'd like to know or share about your stay, feel free to let me know!

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM-Nicoll on 2 Jan 2024
Thank you for your rating! If you have any specific feedback or further comments about your experience, feel free to share.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great!
Stayed 1 night in Dec 2023
Response from GM-Nicoll on 29 Dec 2023
That's wonderful to hear! Friendly and helpful staff can truly make a stay more enjoyable. If there's anything specific you'd like to know or if you need further assistance, feel free to ask!

10/10 Excellent

Leonardo

Stayed 1 night in Dec 2023
Response from GM-Nicoll on 29 Dec 2023
It's fantastic to hear you had a wonderful stay! If there's anything else I can help you with or if you need further assistance, please feel free to let me know.

10/10 Excellent

Verified traveller

Travelled with family
Stayed 2 nights in Dec 2023
Response from GM-Nicoll on 27 Dec 2023
That's fantastic to hear! If you have any other feedback or need assistance with anything else, please don't hesitate to let me know.

10/10 Excellent

Sigrid

Stayed 1 night in Dec 2023
Response from GM-Nicoll on 19 Dec 2023
Thank you for your rating! If there's anything else you'd like to share or if you have any specific questions, feel free to let me know.

2/10 Terrible

Cynthia

Business traveller
I had my car break in at night when it is parked
Stayed 1 night in Nov 2023
Response from GM-Nicoll on 2 Dec 2023
Hi Cynthia,I'm really sorry to hear about your car being broken into. Experiencing a break-in can be distressing and inconvenient. Remember to take care of yourself during this stressful time. If you need any further assistance or guidance, don't hesitate to seek help from local authorities or professionals who can support you through this situation.

2/10 Terrible

Cynthia

Liked: Amenities, property conditions & facilities
Mt car was broken into and lost all the stuff No good space for parking around
Stayed 1 night in Nov 2023
Response from GM-Nicoll on 28 Nov 2023
I'm really sorry to hear that your car was broken into. It can be a very distressing and violating experience. Report the break-in to the police as soon as possible. They can file a report, which might be necessary for insurance claims or future references. Remember to take care of yourself emotionally during this stressful time. It can be upsetting and frustrating to have your personal space violated. Please reach out me to directly if there is anything I can do for you.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM-Nicoll on 27 Nov 2023
That's great to hear! If you have any specific details about your stay that made it exceptional, feel free to share. Your feedback can be helpful for others considering this hotel.

10/10 Excellent

Amor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM-Nicoll on 13 Nov 2023
It's great to hear that you enjoyed the location and found the room to be clean and modern. If you have any specific highlights or if there's anything you think could have been better, feel free to share. Additionally, if you have any questions or need further assistance, I'm here to help!

10/10 Excellent

David L.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location! Room was clean and very modern.
Stayed 1 night in Nov 2023
Response from GM-Nicoll on 13 Nov 2023
It's great to hear that you enjoyed the location and found the room to be clean and modern. If you have any specific highlights or if there's anything you think could have been better, feel free to share. Additionally, if you have any questions or need further assistance, I'm here to help!

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel with great rooms but it doesn’t really have any food options nearby. The hotel next door has a bistro but they have VERY limited options on their menu and the one night I decided to go there they were closed because apparently they “didn’t have anybody to work”. Overall the property is nice but if you don’t rent a car you’ll spend a fortune on food delivery.
Stayed 2 nights in Oct 2023
Response from GM-Nicoll on 30 Oct 2023
It's good to hear that you found the hotel rooms nice, but I understand that the limited food options nearby can be frustrating, especially when the hotel's on-site options are also limited at times. If you have any specific questions or need further assistance, feel free to ask.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Oct 2023
Response from GM-Nicoll on 23 Oct 2023
I'm glad to hear that you had a great experience! If you have any specific comments or details you'd like to share about what made your stay great, please feel free to let me know. Your feedback can be helpful for other travelers looking for a great place to stay.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BLUE ANGELS FUN & EXCITING WEEKEND
I enjoyed the stay it was very nice and peaceful. It’s a place where you just want to go and R-E-L-A-X, and that is EXACTLY WHAT I DID!! A shout out to the front desk Girl Jovy (“sounds just like Bon Jovie”) she was very accommodating and my son George and I will be back soon!!
Stayed 1 night in Oct 2023
Response from GM-Nicoll on 11 Oct 2023
It's wonderful to hear that you had such a relaxing and enjoyable stay at the hotel. Jovy and the staff seem to have made a positive impression on you, and it's always great to recognize excellent customer service. When you're ready to plan your return, don't hesitate to reach out to them. If you have any more questions or need assistance with anything else, feel free to ask. Your comfort and relaxation are a top priority!

8/10 Good

Bing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM-Nicoll on 6 Nov 2023
Thank you for your rating. If there are any aspects of your stay that you'd like to share or if you have any questions or need assistance with anything, please don't hesitate to let me know. I'm here to help!

10/10 Excellent

Tia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experiences my family and I have had at a hotel. Very clean, every time I walked into the building it’s smelled like bleach. I will be returning with my family!
Stayed 3 nights in Sep 2023
Response from GM- Nicoll on 3 Oct 2023
I'm thrilled to hear that you and your family had such a positive experience at the hotel and found it exceptionally clean. Cleanliness is a crucial aspect of any hotel stay, and it's great to know that the staff at this hotel maintains a high standard. It's also wonderful that you're planning to return with your family; it sounds like you had a memorable and enjoyable stay. If you have any more feedback or experiences to share in the future, don't hesitate to do so. Enjoy your future stays!

8/10 Good

Jane

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Property is relatively new so it’s clean and conveniently located - however there are a lot of car break-ins in the area so do not leave anything in your vehicle. The evening / night staff was not the most responsive
Stayed 1 night in Sep 2023
Response from GM-Nicoll on 25 Sept 2023
Thank you for sharing your experience. It's great to hear that you found the property clean and conveniently located. However, it's important to be cautious about car break-ins, as you mentioned. It's always a good practice to avoid leaving valuables in your vehicle, especially in areas where such incidents are known to occur.Your feedback about the evening/night staff not being the most responsive is valuable. This can help the hotel management identify areas for improvement in their service. If you have any further comments or questions, feel free to share them. Your input is appreciated!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water bottle fillers in the upper hallways, nice touch!
Stayed 1 night in Sep 2023
Response from GM-Nicoll on 4 Sept 2023
Thank you for sharing your feedback about the water bottle fillers in the upper hallways. It's great to hear that you appreciated this convenient feature during your stay. Staying hydrated is important, and these fillers can be a valuable amenity for guests.If you have any more comments or if there's anything else you'd like to share or inquire about, please feel free to do so. We're here to ensure that your future stays are just as enjoyable, and your feedback is greatly appreciated.

10/10 Excellent

Anne

Stayed 1 night in Aug 2023
Response from GM-Nicoll on 4 Sept 2023
Thank you for your perfect rating! We're delighted to hear that you had such a wonderful experience during your stay. If you have any more comments or if there's anything else you'd like to share or inquire about, please feel free to do so. We look forward to providing you with another excellent experience during your future stays!

10/10 Excellent

Leanne, Clovis

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property! It is located in a very safe and secure part of Oakland, backing up to the Oakland airport. Although it is very close to the airport, you rarely hear the planes flying overhead. This location is especially nice on weekends, as it is located in the heart of a business district that is closed on Saturday and Sunday. The staff is very friendly and the location is very clean. We will be back!
Stayed 1 night in Aug 2023
Response from Nicoll- GM on 21 Aug 2023
Thank you for your glowing review of the property! It's wonderful to hear that you love this location and find it safe and secure. The proximity to the airport and the lack of plane noise are added bonuses. The fact that it's situated in a quieter business district on weekends adds to the charm.We appreciate your compliments about the staff's friendliness and the overall cleanliness of the property. Your kind words motivate us to continue providing excellent service.We look forward to welcoming you back on your next visit. If you ever have more feedback or any specific requests, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities!

6/10 Okay

Daisy

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Nicoll-GM on 21 Aug 2023
Thank you for providing a rating of 3 out of 5 stars for your experience. If you have any specific comments or feedback about your stay that contributed to this rating, please feel free to share. Your input is valuable and helps us understand areas where we can improve to provide a better experience for our guests. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

DK

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about our stay, except for the how charge for parking.
Stayed 1 night in Jul 2023
Response from GM- Nicoll on 31 Jul 2023
Thank you for staying with us and for the positive feedback. We started charging for parking in the beginning of this year. Our apologies of you were not aware of the parking fee. We hope you consider staying with us again. We look forward to welcoming you back in the future.

10/10 Excellent

Rodolfo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient. Nice little gym and liked the breakfast included. The staff was also friendly.
Stayed 1 night in Jul 2023
Response from GM- Nicoll on 31 Jul 2023
Thank you for staying with us and for the positive feedback. We look forward to welcoming you back.

10/10 Excellent

Jason, San leandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. Modern, clean, nice staff
Stayed 2 nights in Jul 2023
Response from GM- Nicoll on 31 Jul 2023
Thank you for staying with us and for the positive review. We look forward to welcoming you back soon.

10/10 Excellent

Phat

Stayed 1 night in Jun 2023
Response from GM- Nicoll on 31 Jul 2023
Thank you for the awesome review, We are thrilled you enjoyed your stay with us. We look forward to welcoming you back.

10/10 Excellent

Kathleen

Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not so sure about this place, dont think ill come
The check in part wasnt so good they charged my twice and had to fix. And tried to charge me for parking per night
Stayed 2 nights in May 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay - Wonderful Breakfast
Big refrigerator. Stay of the art gym 24 hours (1 room). Reasonably priced. Not noisy. Quiet. No aircraft noise. Sauna shared with Hampton Inn across the street.
Stayed 1 night in Apr 2023
Response from Home2 on 3 May 2023
Good morning and thank you for choosing our hotel for your stay, we appreciate all of your good comments and feedback. We hope to see you soon again.

10/10 Excellent

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable, we enjoyed the stay
Stayed 1 night in May 2023
Response from Home2 on 3 May 2023
Good morning and thank you for choosing our hotel for your stay, we appreciate all of your good comments and feedback. We hope to see you soon again.

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean for a quick stay
Stayed 2 nights in Apr 2023
Response from Home2 on 3 May 2023
Good morning and thank you for choosing our hotel for your stay, we appreciate all of your good comments and feedback. We hope to see you soon again.

2/10 Terrible

Uriel

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Doug

Stayed 1 night in Apr 2023
Response from Home2 on 25 Apr 2023
Good morning and thank you for choosing our hotel for your stay, we appreciate all of your god comments and feedback.