"The staff were very friendly and helpful however the room and its condition had much to be improved on. The room itself was feet from the elevators and shared a wall with it making noise throughout the day and night. Avoid room 500, 600, etc. The bathroom door was a sliding one but never stayed closed, the shower water was always lukewarm warm and the general condition had much to be desired. Just a tough stay in general."
"If I tell you, I went to this hotel soon as we walked in we seen a roach then we walked all the way to the kitchen. Roger is coming from the refrigerator. The bread was dirty that couldn’t have blood stained all over it. It was the worst hotel ever the price was good. The way we checked in was good but the hotel was so freaking nasty. It was nasty. The rug had blood on it though the curtain tablet on the roof the refrigerator have Rose come underneath it. It was terrible so we ended up not staying so I’m just scrutinize because we came all the way from LA to stay in this hotel and it was terrible."
Hilton Garden Inn San Francisco/Oakland Bay Bridge
4/10 Poor
"Ran out of body soap could not get more. Parking is no good. Get two keys for one for just parking was stuck trying to park for 45 min because key magnet went out "
"If you're a fan of older hotels, this one is a gem. Not too far from campus and not far from hiking trails to terrific Fuse of Golden Gate bridge on a clear day."
"The stay was great. I didn't know what to expect coming here, but it was well worth the one day stay. The room was great and the staff was kind and informative. I would definitely come back here again someday."
"Terrible experience from start to finish:
• Check-in was supposed to be at 3:00 PM — no room was available when I arrived at 3:30 PM
• Waited over an hour and wasn't given a room until 4:20 PM
• The room had NO bed sheets and NO pillows — completely unprepared
• Asked to cancel and was told by the receptionist they could do nothing
• I had already been charged and received nothing close to what was promised
Zero accountability, zero effort. Would not recommend."