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Reviews of Courtyard by Marriott Oakland Airport

3 out of 5
Courtyard by Marriott Oakland Airport
350 Hegenberger Rd, Oakland, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 846 out of 1415 reviews" "
Rating 8 - Good. 294 out of 1415 reviews" "
Rating 6 - Okay. 113 out of 1415 reviews" "
Rating 4 - Poor. 59 out of 1415 reviews" "
Rating 2 - Terrible. 103 out of 1415 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

A, San Luis Obispo

Disliked: Cleanliness, property conditions & facilities
Building was falling apart and smelled strange
Stayed 1 night in May 2024

10/10 Excellent

Valery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 2 nights in May 2024
Response from M on 23 May 2024
Thank you for the honest feedback and choosing to stay with us.

10/10 Excellent

Anand

Liked: Cleanliness, amenities, property conditions & facilities
Convenience and cost
Stayed 1 night in May 2024
Response from M on 20 May 2024
Thank you for the honest feedback, we hope to see you again!

10/10 Excellent

Sheraney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from M on 20 May 2024
Thank you for the honest feedback, we hope to see you again!

10/10 Excellent

Andrew, Costa Mesa

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from M on 20 May 2024
Thank you for the honest feedback, we hope to see you again!

6/10 Okay

Krysten

Travelled with partner
Liked: Cleanliness
My husband and I stayed here for one night before an early morning flight from Oakland. The hotel was clean but run down and in need of an update. Ample parking in a fenced-in lot but $20 per night to use it. The wifi did not work. The on-site restaurant was out of 3 or 4 items on their already limited menu, though the wait staff were pleasant. Front desk staff were more concerned about signing us up for the rewards program than telling us where the amenities (elevator, fitness room, etc.) were located or explaining parking procedures. It was fine, but I wouldn't stay again.
Stayed 1 night in May 2024
Response from M on 20 May 2024
We are sad to see such a low score. We appreciate your feedback and thank you for choosing to stay with us.

10/10 Excellent

Maria Torres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved my stay here.
Stayed 1 night in May 2024
Response from M on 20 May 2024
Thank you for the honest feedback, we hope to see you again!

10/10 Excellent

JERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for one fast night to catch flight but room was beautiful and check in was easy. very helpful with catching very early flight
Stayed 1 night in Apr 2024
Response from M on 20 May 2024
Thank you for the honest feedback, we hope to see you again!

6/10 Okay

Rigo

Disliked: Staff & service
Stayed 3 nights in May 2024
Response from M on 20 May 2024
We are sad to see such a low score. We appreciate your feedback and thank you for choosing to stay with us.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Lyft service provided to and from hotel. Staff was great.
Stayed 1 night in Apr 2024
Response from M on 10 May 2024
Thank you for the amazing score and comment. We hope to see you again.

10/10 Excellent

Chris

Stayed 1 night in May 2024

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
First of all, I was not told that I had to pay $20 for parking, which is ridiculous when you’re staying at a hotel specially next to the airport. It’s not like it was downtown and there was limited parking just another way to charge fees no signs leading to the elevator, except right next to the elevator.
Stayed 1 night in May 2024
Response from M on 7 May 2024
Thank you for your honest feedback, we will bring this up to our management team. Thank you for staying with us.

6/10 Okay

DENIESHA

Travelled with partner
Liked: Staff & service
It gets the job done but you’re probably better off spending a little more.
Stayed 3 nights in May 2024
Response from M on 7 May 2024
Thank you for your honest feedback, we will bring this up to our management team. Thank you for staying with us.

2/10 Terrible

Mursalat M

Stayed 3 nights in Apr 2024
Response from M on 23 May 2024
Thank you for the honest feedback and choosing to stay with us.

10/10 Excellent

Amarelis, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The women who checked me in was so amazing and professional. She expedited everything despite being so busy. It was a great experience.
Stayed 1 night in Apr 2024
Response from M on 7 May 2024
Thank you for the amazing score. We hope to see you again.

10/10 Excellent

Stephen E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaints I have would be the penmanship of the night clerk making the room number somewhat indeciferable on the key card folder entailing a trip back to the front desk at 12:30 in the morning, not fun after a 9 hour plane ride. And then neither key card worked, entailing another trip to the desk to correct that issue. Great beyond those items.
Stayed 1 night in Apr 2024
Response from M on 7 May 2024
Thank you for the amazing score. We hope to see you again.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant welcome! Everyone was very kind and polite.
Stayed 1 night in Apr 2024
Response from M on 7 May 2024
Thank you for the amazing score. We hope to see you again.

8/10 Good

Mai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Apr 2024
Response from Janiah Owens, Front Desk Supervisor on 30 Apr 2024
Dear Ms. Mai,On behalf of the entire hotel team, I want to thank you for sharing about your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Sybil

Stayed 2 nights in Apr 2024
Response from M on 20 May 2024
We are sad to see such a low score. We thank you for staying with us.

10/10 Excellent

Kellie, Angwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Ninad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Alkarim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Apr 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Semra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. The pillows were cheap, but everything was clean and the staff were friendly. We had been a little confused because we were charged 100 dollars for a deposit by the hotel, but also an additional 100 dollars from Expedia, which the staff didn’t help us with and only told us to contact them. I wish they helped a little!
Stayed 2 nights in Apr 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 1 night in Apr 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Yajaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the coliseum.
Stayed 3 nights in Apr 2024
Response from Janiah Front Desk Supervisor on 7 Apr 2024
Thank you for sharing about your stay. . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Duane, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Earl, Wichita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in Jan 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Dena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice, clean and the staff was great. The surrounding area was not walkable due to it being unsafe. Not a lot of places to dine outside the hotel, with many establishments closing due to theft. Even fast food places don't allow dining in the restaurant, only drive-thru.
Stayed 3 nights in Apr 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

6/10 Okay

Luis

Stayed 7 nights in Mar 2024
Response from M on 29 Apr 2024
Than you for the score. Please do let us know what we could have done better. Thank you for staying with us.

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

8/10 Good

Ghazal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and made us feel comfortable and answered all of our questions. The hotel was also clean, but there was a strong cigarette odour throughout the halls and in our room. If that hadn’t been there, our stay would have been 10/10.
Stayed 4 nights in Mar 2024
Response from M on 29 Apr 2024
Thank you for your feedback. We thank you for staying with us.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Our room faced the BART tracks and every 15 minutes all we heard was loud clanking from the BART. Other than that, it was a great stay. Clean, nice hotel, friendly staff, modern, close to the A’s stadium, and although in a terrible location, it felt safe
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Thank you for your feedback. We thank you for staying with us.

10/10 Excellent

J

Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

8/10 Good

Ro, Sacramento

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I had to be moved from a balcony room to a non do to me complaining about a dry spit on the wall. Like it made me feel like the room wasn’t clean like it should because it was a lugie and dry. When I told the housekeeper she said I don’t speak English. My car wasn’t broken in to because the security does rounds. The new room was okay for a one night event.
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Thank you for your feedback. We thank you for staying with us.

2/10 Terrible

mohammed abu

Disliked: Cleanliness, amenities, property conditions & facilities
Was way out dated and not the best
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
We're sorry for the inconvenience during your stay. We will inform management and do our best to make sure everything is well. Thank you for choosing to stay with us.

8/10 Good

Kaneisha, New Orleans

Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again.

8/10 Good

Cinnamon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and quiet
Stayed 2 nights in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again.

10/10 Excellent

Dimitri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent airport access. Comfortable beds. Easy stay overall!
Stayed 1 night in Feb 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

2/10 Terrible

Arielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was extremely dirty. So dirty that I could not stay one night in this hotel and I had to find another hotel. I was really inconvenienced.
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
We're sorry for the inconvenience during your stay. We will inform management and do our best to make sure everything is well. Thank you for choosing to stay with us.

10/10 Excellent

jholene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was a very good experience and would highly recommend to friends and family.
Stayed 3 nights in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

6/10 Okay

Sophie Beth

Liked: Cleanliness, staff & service
Like other Marriott's it pretends to be upscale when it is average. Breakfast is overpriced for limited amounts. Pay additional for second cup of coffee.
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
We're sorry for the inconvenience during your stay. We will inform management and do our best to make sure everything is well. Thank you for choosing to stay with us.

10/10 Excellent

PHAT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is great. However, it does not have a USB charger.
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

6/10 Okay

Cynthia

Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Than you for the score. Please do let us know what we could have done better. Thank you for staying with us.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze and the customer service outstanding. Great start to my vacation
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Ayleen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from M on 29 Apr 2024
Thank you for the amazing score. We hope to see you again!