Richard, thank you for your survey response! We're glad you had a positive experience with our property. If you can think of any improvements we can make to ensure you have the best experience during your next stay we'd appreciate it!

Thank you so much for your survey response Dina, we appreciate your business and taking the time to respond! We hope to see you again soon!

Kiron, we're so disappointed to hear that you are unhappy with your stay experience. Unfortunately when a reservation is booked short notice, rates do increase at most if not all properties, especially on busy weekends, however we still want your experience with us to be positive! If you have feedback you can provide we would love to hear from you about what we could do better or what we're doing well!

Jesus thank you for taking the time to leave us a survey response! If you have any feedback on what we're doing well or can improve we'd appreciate it! Thank you for staying with us!

Richard, thank you for your survey response, we appreciate all constructive feedback! HGI has not included breakfast for a few years now unless the package is purchased, and unfortunately we're the same as the rest of them. If there were any issues with your stay or your room please reach out!

Andrea thank you for your survey and for coming to our property so often! As far as the rate increase on the weekend, that is due the influx of the large groups of guests that travel to the area nearly every weekend for sports and conventions!

Tarez thank you for your review! We look forward to seeing you again!

Tiny, thank you so much for taking the time to leave us a review! We appreciate our guests and would love to see you again soon!

Todd thank you for your survey response, we look forward to seeing you again in the future!

Greg thank you so much for your survey! We're glad you had a great stay with us! Unfortunately, Hilton Garden Inn no longer includes breakfast in the basic rate, but next time just select the breakfast included option offered on our websites! We look forward to seeing you again in the future!

Donna thanks for your response to your survey, we appreciate your feedback!

Thank you for your survey Anita! We appreciate your business and look forward to your next stay!

Maggie, thank you for taking time to leave us a review. We appreciate your business and look forward to you visiting again soon. If you have any feedback on what we're doing well or where we can do better, please let us know!

Thanks Sherelle! We're so happy you had a great experience!

Valarie!! Thanks for the 5/5 rating we appreciate it so much! We hope you had a great stay and will visit again!

Courtney thank you for your survey response! We look forward to seeing you again soon!

Good Day Babak, we understand that you were not happy with the condition of the hotel, and with a 2 review score we would like to hear details about your stay that you were unhappy with. Our staff, property, and overall service is important and we look forward to hearing from you regarding your visit. Please reach out directly!

Marty: 5 outta 5 guest! Thanks for your survey!

Good Afternoon Marylu, we're so sorry that your experience was not excellent, please reach out to our Front Office Supervisor Denise on property if we can do anything to make your memory of your experience better!

Jake thank you for your survey response, we're glad you had a good experience with us!

Linzy, thank you for taking the time to leave us a review. We appreciate your business and would love to hear about your experience and why it was unsatisfactory. Please reach out to us and let us know how we can make your memory of your stay with us better.

Good Day Lori!Thank you for taking your time to leave us a review, we truly appreciate feedback from our guests. We're sorry for the inconvenience caused to you by the running toilet. As for breakfast, Hilton Garden Inns no longer include breakfast in their lowest rate, it's an option that is available both on our website and our partner websites as well. The pool closure was not listed and we're so sorry, we were only able to post that to our brand website and our social media. Please reach out to our front desk supervisor Denise if there's anything we can do to remedy your less-than-ideal memory of your stay with us!

Cheryl thank you for your survey, we appreciate you taking the time to do so! If you have any further feedback you would like to share with us, please let us know!

Gail, we're so sorry you didn't enjoy your stay due to our beds, please let us know if you have any further feedback to provide us. We do appreciate your survey response and would love the opportunity to make your memory of your stay with us better!

Hello Wessley, we're so sorry for the inconvenience you faced while here this past weekend, our staff should have handled the situation better and offered you something while you were here. Our chef did have a private matter that came up on their way in and unfortunately we were not able to serve hot breakfast that morning. Please reach out to our property if we can do anything to assist!

Dean, thank you for leaving feedback! If you have any suggestions on what we can do better or are doing well please let us know!

Jameisha thank you for your survey response! If you have any additional feedback on what we're doing well or need to improve on please let us know!

Good Morning Brittany, we're so sorry that you didn't have a great experience with us! Our pool is down until February 12 to be painted, we do have this listed on our website and social media but we've been unable to update the information on our third party websites. Breakfast is an option that must be chosen when booking our rooms on Expedia as it's not included in the rate at any Hilton Garden Inn. However, I will be passing on the information regarding the staff member you encountered as that is not our standard of service. Please feel free to reach out to the property if you have any further feedback as we do appreciate it!

Nathan, we're so sorry that you had a bad experience with us! I will check with the front desk to see if you spoke with them to give us an opportunity to make your stay right, in the mean time please reach out to us!

Jordan, thank you for taking time to leave us a review. We look forward to seeing you again in the future!

Thank you for taking the time to leave us a review! We look forward to seeing you again!

AuShain! thank you for leaving a review, we appreciate our guests and the time you take to do this! Hope to see you again soon!

Keone, thank you for leaving us a review. We appreciate your business and look forward to your next stay!

Jarisha we appreciate you staying with us and thank you for your survey response!

Anai,Thanks for leaving us a great review for your stay! If you have any feedback on what we're doing well or what you think we can do better please let us know! We look forward to your next stay!

Dennis!Thank you for your feedback, 10/10 guest for us too!

Tyler thank you for taking the time to leave us a review! We appreciate your business and look forward to your next visit!

Antoinette we're so sorry to see that you didn't have a great experience with us this past weekend but would love to hear about what didn't go right for you? Without details we can't fix what we don't know is wrong! Please feel free to reach out so we can ensure that your memory of your stay with us is more favourable! Best wishes!

Good Evening Joanne! Thank you for staying with us and taking the time to leave us a review! If you have any feedback on what we're doing well or need to improve on please let us know! Hope to see you soon!

Good Morning Diana, We were made aware of the issues you faced at check in and promptly took care of the situation. The pet fees for our property for up to 2 animals is 75 per day and up 125 per stay. Our Front Desk agent has been reminded about policy and we do apologize for any inconvenience however you have been refunded as she was unaware as to how to go through the process. You've also spoken to our front desk manager and guest assistance so though we appreciate your feedback you have been taken care of in everyway possible. If you have any further issues do reach out directly! Thank you so much!Also please note cancellation policy with your 3rd party, their policies are not ours!

Martha, thank you for your review and honest feedback. We are sorry you had to hear a barking dog in your room and hope that if there's an issue like that, you'd let our front desk know so that we can try to remedy the situation as we only want our guests to be comfortable during their stay. If there's anything further we can do please let us know!

Leon, thank you so much for taking the time to leave us feedback! We appreciate your business and look forward to seeing you again in the future!

Devi, we're so sorry you didn't have a great stay with our property. Please, if you have any feedback on what we need to improve on or what we're doing well we'd love to hear it!

Jack, thank you for your review we appreciate you taking your time to do so! We're glad you enjoyed your stay with us and look forward to seeing you again!

Darrion, thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us!

Roderick we think you're GREAT too! Thanks for the feedback if you are in the area again come see us!

Greta we'll make sure Star knows you enjoyed her service! Thank you for taking time to give us such amazing feedback, we appreciate it so much and look forward to seeing you again!

Paula we're not happy about breakfast either! (They changed policy a few years back!) BUT we're so happy you came to stay with us and took time to leave us a review. Come see us again!

Marcus, thank you for your time to leave us a review, we greatly appreciate it! If you have any further feedback on what we could have done better, or what we're doing well we would love to know. Thank you for staying with us and we look forward to you returning!

Scott! Thanks for leaving us a review, 5 outta 5 we recommend Scott to any property as well! We hope you have a safe and happy new year and we see you again soon!