Terrace/patio

Reviews of Extended Stay America Suites St Louis O' Fallon IL

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 234 out of 727 reviews" "
Rating 8 - Good. 254 out of 727 reviews" "
Rating 6 - Okay. 127 out of 727 reviews" "
Rating 4 - Poor. 67 out of 727 reviews" "
Rating 2 - Terrible. 45 out of 727 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Marie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator was broken. Only hotel I’ve stayed in that takes a picture of your ID. Tub dripped, lights were broken, sheets were dingy, floor was dirty. Free breakfast was a nutrigrain bar or muffin.
Stayed 1 night in May 2024
Response from Hotel Management on 21 May 2024
Dear Marie, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered in the room. We have taken note of your observations and are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

10/10 Excellent

Christine, Mt. Morris

Travelled with family
Liked: Staff & service
Location of hotel is nice and close to shopping and restaurants. Seems a bit run down but we were there just to sleep so it didn't affect our stay.
Stayed 2 nights in May 2024

2/10 Terrible

Hailey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my reservation online and upon my arrival I was told they were sold out. I argued that it said there were multiple rooms online. She had a list in front of her that all said the rooms were dirty. I asked if I could cancel and was told it needed to be through Expedia. I contacted Expedia and said I wanted a refund. Then all of a sudden a room became available. This place is not clean and not up to date at all. Would never stay here again.
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
Dear Hailey, Thank you for being our guest, and sorry for the incident with your room reservation. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have noted your observations regarding your suite's cleanliness and informed our team for quick action. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

10/10 Excellent

tramell

Liked: Cleanliness, staff & service, property conditions & facilities
Great stsgf
Stayed 2 nights in Apr 2024
Response from Hotel Management on 3 May 2024
Dear tramell, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management

8/10 Good

Tjuan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place honestly, but their prices are a little steep (just a little) and the elevator is out til next year but ive always been comfortable and slept ok
Stayed 3 nights in Apr 2024

10/10 Excellent

paula

I enjoyed staying there. This is my second time, but the elevator still doesn’t work and I was on the third floor, which was kind of hard.
Stayed 1 night in Apr 2024
Response from Hotel Management on 3 Apr 2024
Dear Paula, Thank you for choosing Extended Stay America! It is always a pleasure to welcome back returning guests. Your feedback is invaluable to us, and we apologize for any inconvenience caused by the elevator issue. We're continuously working to enhance our guest experience, and we appreciate your patience. We hope you had a great stay despite this shortcoming, and we look forward to welcoming you back for a more seamless visit in the future.Sincerely,Hotel Management

10/10 Excellent

Carolyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The elevator was broken but the lady at the front who checked me in (checked in during the late evening) was amazing!!! She was kind, encouraging, and very sweet. It's not often you encounter someone in that line of business, or in life, for that matter, of that magnitude- a genuinely kind, understanding, and uplifting human being who shows the empathy and warmth indiscriminantly and without prejudice, even to strangers.She is exactly the kind of person who exemplifies what it means to be a "hospitality professional" and the brand, Extended Stay America, should go to every length to let her know that she is an extremely rare find, an invaluable asset. She is exactly what they should look for when recruiting and hiring. It's employees like her that create the type of brand image that is crucial to success and longevity.
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were friendly but room was not clean. While the hotel can control unruly residents, the timeliness in addressing them and contacting law enforcement, made it seem unsafe.
Stayed 1 night in Mar 2024
Response from Hotel Management on 28 Mar 2024
Dear Jennifer, Thank you for sharing your feedback with us. We're grateful for your acknowledgment of our friendly staff. We apologize for the cleanliness issues and any concerns regarding safety. Rest assured, we take guest safety seriously and will address the timeliness of addressing disturbances. Your comments will guide our efforts to improve our services. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely, Hotel Management

2/10 Terrible

Isaac

Travelled with family and small children
Disliked: Amenities
Hairs everywhere inside room and bathroom. Not clean at all.
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Isaac, Thank you for taking the time to give us your feedback regarding your recent stay. We are disappointed to see your concerns about housekeeping issues in your room. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

2/10 Terrible

Janesha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE STAFF WAS ABSOLUTELY TERRIBLE! Internet barely worked! They kept running out of towels ! Upon me leaving I overheard staff talking about me and my business and I am a struggling mother. They also gave someone a key to my room without my permission and I was attacked. I will be hiring a lawyer !
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Dear Janesha, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room definitely had previously been smoked in. For a non smoker it was strong. Room was clean and slept well
Stayed 1 night in Mar 2024

8/10 Good

Jordyn

Stayed 1 night in Mar 2024

10/10 Excellent

Chamonte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Dear Chamonte, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and helpful. The breakfast is just muffins and coffee. Not really a breakfast, IMO. The room was very dusty. Even though it's a non smoking facility. The whole hallway smelled like someone was smoking. The wifi didn't work for my computer in my room so I couldn't get any work done. And the free wifi doesn't work until you pay to upgrade. So technically it's free, but extremely slow. we moved.
Stayed 28 nights in Jan 2024
Response from Hotel Management on 25 Feb 2024
Dear William, We apologize for the inconvenience you encountered during your stay. Your feedback regarding breakfast options, cleanliness, and Wi-Fi connectivity is duly noted. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret falling short of your expectations. Please be assured that we are addressing the issues mentioned to improve our services and facilities. Your satisfaction is important to us, and we appreciate your understanding. Should you choose to stay with us again, we hope to exceed your expectations and provide you with a more pleasant experience.Sincerely,Hotel Management

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Decent
It seemed a little pricy considering what you got once there. The rooms were nice but overall, it was decent.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 23 Feb 2024
Dear Guest, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We will share your feedback with our team, and we hope you will consider a return visit so we can show you that we are devoted to giving each guest a great experience.Sincerely,Hotel Management

10/10 Excellent

Launi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Quiet and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

shyanne

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay the general MANAGER and other workers we GREAT.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tewon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Gm shes so nice and helpful, and always on the move. Staff is polite and professional. The stay comfortable.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 10 Feb 2024
Dear Tewon, We're thrilled to hear that you had such a positive experience at Extended Stay America! Providing excellent service and a comfortable stay for our guests is our priority. We appreciate your kind words about our GM and staff. Your satisfaction means the world to us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

10/10 Excellent

Keanna

Stayed 1 night in Feb 2024

8/10 Good

Tewon

Liked: Property conditions & facilities
I loved it everything was good but the tub wasnt clean… if not for that it would’ve been a five
Stayed 2 nights in Jan 2024

8/10 Good

Hailey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, friendly staff
Stayed 2 nights in Feb 2024
Response from Hotel Management on 6 Feb 2024
Dear Hailey, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our spacious room and our dedicated staff made your stay even more comfortable. Your compliments will undoubtedly be shared with our team. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

6/10 Okay

Janesha

Disliked: Cleanliness
The WiFi did not work the entire stay so I could t get any of my work done. The room wasn’t cleaned so I had to clean it myself.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 28 Jan 2024
Dear Janesha, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the WiFi issues and the cleanliness concerns in your room. Please be assured that we take your feedback seriously and are actively addressing these issues to prevent reoccurrence. Your satisfaction is our priority, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

8/10 Good

Everett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Greg

Liked: Staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
This is the second time I have stayed at this hotel. The room was clean and Dana at the front desk was very friendly and cheerful when I checked in.
Stayed 2 nights in Nov 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Tracie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and the room smelled like stale cigarette smoke.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear Tracie, Thank you for sharing your experience with us! We apologize for the inconvenience caused by the lingering smell of smoke and the cleanliness issues you encountered in your room. Please be assured that we take such matters seriously and have forwarded them to our housekeeping team for immediate attention. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

4/10 Poor

Lou

Disliked: Staff & service, amenities, property conditions & facilities
There was no coffee maker or hair dryer in the room. There was also hair in the bathtub. The bed so was horribly uncomfortable! The mattress was like sleeping on concrete!
Stayed 2 nights in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Lou, Thank you for reviewing your time with us. We apologize for the staff's unsatisfactory service and any cleaning oversights in your room. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the missed spots. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Multiple bugs.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Guest, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

4/10 Poor

Jolene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

franz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dont stay here
My wife got scolded for touching the touch screen at the check in desk looking at the dishes you have to ask for in full kitchen room, room stunk so bad had ask for airfreshner just go in room . Still had to go buy glade plugins to mask the smell ( didnt work ) found a pill under air-conditioning unit woke up next morning to a cockroach crawling on the wall
Stayed 2 nights in Oct 2023
Response from Hotel Management on 16 Oct 2023
Dear Franz, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

6/10 Okay

Amber

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room needs some updating, the carpet had some strange sticky stuff on in, the sink was spraying water (a hole in the faucet), the fridge was pretty gross on the outside. Thankfully bed was clean and comfortable and AC worked great. I wasn’t a fan of some of the people who seemed to be “living” there-many of them constantly smoking cigarettes outside (even though they claim to be a smoke-feee property).
Stayed 1 night in Oct 2023
Response from Hotel Management on 16 Oct 2023
Dear Amber, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

2/10 Terrible

Marcia, Verona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They have signs around the property about a 10 point cleaning process. The carpet had some lint and paper on it. The counter top in kitchen had spots and in the morning, I discovered the shower had hair in the drain and on the walls. Although staff was pleasant, it was not clean. I checked out early and desk clerk said he would pass my complaints on to the manager, but I never got a call. I don't recommend this property to others.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 8 Oct 2023
Dear Marcia, We sincerely apologize for the cleanliness issues you encountered during your stay. We appreciate your feedback and will address the areas of concern you mentioned with our housekeeping team to ensure our cleaning protocols are followed rigorously. Moreover, we apologize for our lack of responsiveness regarding this matter. We hope you will give us another opportunity in the future to provide you with a much better experience.Sincerely,Hotel Management

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Sean

Travelled with partner
Liked: Staff & service
hair found in shower
Stayed 1 night in Aug 2023
Response from Hotel Management on 9 Sept 2023
Dear Sean, Thank you for taking the time to review our hotel. We always want our guests to have the best time with us, and we apologize for failing to meet your expectations. We follow the most rigorous industry standards regarding the cleanliness and maintenance of our suites and the entire property. Even so, we have instructed our housekeeping team to reiterate the importance of impeccable service and attention to detail. Thank you for bringing this concern to our attention, as it helps us improve our services moving forward. We hope you will consider allowing us to welcome you back and show you the exceptional accommodations you should always expect from us.Sincerely,Hotel Management

2/10 Terrible

Shelia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets on the bed were not clean. We went to the front desk to get a new set of sheets. There was no TV remote in the room. We had to ask for plates and silverware because there were none in the room. The manager of the hotel said we should contact you for a refund. I slept very poorly related to this experience.
Stayed 1 night in Aug 2023
Response from Hotel Management on 23 Aug 2023
Dear Shelia, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the service issues you had while you were a guest with us. We will address your comments with our team to ensure we meet the high standards you should expect from us every time you visit. Unfortunately, financial inquiries, billing, or any refund on reservations made through a third party or prepaid booking site must be made through them, and we suggest you contact them directly. We are committed to making sure we avoid repeating what you experienced. Thank you again for your candid feedback.Sincerely,Hotel Management

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
what I like is the staff was very friendly helpful, the hotel is close to everthing, the room was nice and clean & had cold AC.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 8 Aug 2023
Dear Roy, Thank you for reviewing your stay at Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We are also delighted to learn you found our hotel to be so comfortable and completely spotless. We take great care in providing top-notch service for all of our guests. Your praise for our team will serve as a great encouragement to our dedicated staff. We look forward to hosting you again soon so we can share another splendid experience with you.Sincerely,Hotel Management

6/10 Okay

Anne

Stayed 1 night in Jul 2023

10/10 Excellent

Debra

Stayed 1 night in Aug 2023

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

Joyce

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. Hotel was clean. Plenty of parking. Decent area. Close to highway. Quiet. Room was clean.
Stayed 2 nights in Jul 2023

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable stay
Stayed 1 night in Jul 2023
Response from Hotel Management on 10 Jul 2023
Dear kenneth, Thank you for the excellent rating and the great comments about your stay at Extended Stay America. We appreciate the wonderful review. Our team always strives to deliver exceptional service, providing you with a memorable stay. Your positive comments motivate us to keep up the hard work. Looking forward to hosting you again the next time you are in the area.Sincerely,Hotel Management

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst check in I’ve experienced
Worst check-in I’ve ever had. Hotel said they couldn’t pull up reservation, even though I had confirmation e-mail from Hotels.com, and my credit card already had the amount taken out. Said they couldn’t call anyone about it either. Repeatedly just said “we don’t have anything to do with hotels.com.” Then tried to check in normally with another room they had, and they couldn’t figure that out because “computer shows it dirty, even though it’s not.” Literally 40 minutes later, 1 am, they said “oh it’s showing up now,” but was for the wrong day — even though my confirmation was correct. Eventually they called some hotel manager on the phone who told them (2 people who couldn’t figure this out) to just do it. It then took them 2 tries to make keys that work. Hardly worth mentioning but room had food on the floor in between two beds, too. I stay in about 50 hotels a year - worst check in I’ve ever seen. Hotels.com makes it near impossible to get a human on their phone, too, which doesn’t help.
Stayed 1 night in Jul 2023
Response from Hotel Management on 7 Jul 2023
Dear Kevin, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Although what you encountered upon check-in is unusual, please be assured we will take the necessary action to ensure we handle such situations better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management