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Reviews of Bagan Star Hotel

3 out of 5
Bagan Star Hotel
Anawratha Road, Zayawaddy Quarter, Nyaung Oo, Nyaung-U, Mandalay

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 70 reviews" "
Rating 8 - Good. 24 out of 70 reviews" "
Rating 6 - Okay. 1 out of 70 reviews" "
Rating 4 - Poor. 0 out of 70 reviews" "
Rating 2 - Terrible. 1 out of 70 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

watchareeporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs
Hotel is nice, staffs are very helpful and friendly. Breakfast buffet is okay. The hotel room overall is beautiful but the bed makes noise when you lay down, get up.
Stayed 2 nights in Feb 2020
Response from Reynaldo on 9 Jul 2020
Dear watchareeporn, Thank you for the review and stay with Bagan Star Hotel. I am glad to read that you had a pleasant stay with us and will definitely share your delightful compliments to the staff. Your valuable feedback is important to us. To maintain and enhance our hotel standard in delivering excellence. Warm Regards, Reynaldo Generàl Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful, convenient location
Stayed 1 night in Jan 2020
Response from Reynaldo on 5 Feb 2020
Dear Mike, Thank you for choosing to stay at Bagan Star Hotel. I am very pleased to hear that you find our hotel location convenient and grateful to read your feedback with regard to staff being friendly and helpful. Once again thank you and we hope to welcome you back on your next visit to Bagan, Myanmar. Warm Regards, Reynaldo General Manager Bagan Star Hotel By JW Hospitality Management

8/10 Good

Ta, Usa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice but not close enough for walking to main center of activity.
Stayed 2 nights in Jan 2020
Response from Reynaldo on 17 Jan 2020
Dear Valued Guest, Thank you for the review and stay with Bagan Star Hotel. We truly appreciate your kind words pertaining to our property. Our location is within the city of Bagan and near the Market, Souvenir Shops and nearby Restaurants and it takes only 10 to 15 Minutes walk to explore the place. I felt sorry if it caused you inconvenience. Once again thank you and we hope to welcome you back on your next visit to Bagan, Myanmar. Warm Regards, Reynaldo General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Ryo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
問題なく過ごせました
部屋の設備は問題なく、快適に過ごせました。 ホテルのレストランで夜はビール一杯1USD、ワイン3USDで飲めます。 また、レンタルe-bikeは1日8USDで、問題なく使用できました。 部屋の中にヤモリが居たのはご愛嬌ということで笑
Stayed 2 nights in Dec 2019

10/10 Excellent

Jamie, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpfu staff, drinks on arrival. Our room was clean and comfy, had a good balcony and bathroom. Must say the hotel was quite and peaceful. Also the bike hire service was easy as pie.
Stayed 2 nights in May 2019
Response from Aye Pwint Khaing on 13 Jun 2019
Dear Jamie, Thank you for your review of our hotel room and staffs. We're thrilled to have your rating and look forward to welcoming you back to the hotel in the future, Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, clean, and comfortable. We were annoyed that the staff quoted everything in US dollars and when we asked to pay in kyat the exchange rate was much less favorable than any exchange service/bank would provide. The staff could use better training in general.
Stayed 4 nights in Dec 2018
Response from Beatrice Gutknecht on 31 Jan 2019
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel. We are glad that you enjoyed your room for your stay and thank you for your feedback. We will continue to work to improve and further train our team for improved service for the future. We do hope to welcome you again in the future and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manger Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine, it was nice that they had E-bike rentals.
Stayed 2 nights in Jan 2019
Response from Beatrice Gutknecht on 24 Jan 2019
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel. We are delighted to hear you enjoyed your stay with us and that our facilities and services were able to provide the service that met your expectations. We hope to welcome you back to the hotel again in the future and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about my stay. The staff were very helpful and prepared to assist with any queries. I felt very comfortable staying here.
Stayed 2 nights in Jan 2019
Response from Beatrice Gutknecht on 8 Jan 2019
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel! We are thrilled to hear that you enjoyed your stay with us and that our facilities and team were able to provide the service that met your expectations. We do hope that we have a chance to welcome you back again in the future and in the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a little bit too far to walk around town, rooftop has a really nice bar, but in maintenance. Would recommend for short stay.
Stayed 2 nights in Dec 2018
Response from Beatrice Gutknecht on 4 Jan 2019
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel. We are heart warmed to read your recommendation of the hotel and that you enjoyed. Our rooftop bar is not under maintenance, we will also check and improve further. We do hope you can make it back to stay with again in the future and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
seamless check in
We arrived at midnight. We were seamlessly checked in
Stayed 2 nights in Dec 2018
Response from Beatrice Gutknecht on 1 Jan 2019
Dear Amelia, Thank you for your review and stay with Bagan Star Hotel! We are delighted to hear about your check-in experience and hope you can make it back to stay with us again in the future. In the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
New hotel in great condition and amazing service. Very nice indoor garden. Quiet throughout the night
Stayed 2 nights in Dec 2018
Response from Beatrice Gutknecht on 18 Dec 2018
Dear Jonathan, Thank you for your review and stay with Bagan Star Hotel! We are delighted to hear that that our facilities and team were able to provide the service that exceeded your expectations. Thank you again for your kind words, and we hope to have another opportunity of welcoming you back in near future. In the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Beatrice Gutknecht on 19 Dec 2018
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel. Please do feel free to reach out to us to let us know how we can improve further. We hope you can make it back to stay with us again in the future and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Michael, Chino Hills

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the staff was very attentive to my friends and me. They seemed to anticipate our needs, but they weren't prying at all about our plans for the day. It's in a great location, close to restaurants and shopping areas.
Stayed 2 nights in Nov 2018
Response from Beatrice Gutknecht on 18 Nov 2018
Dear Michael, Thank you for your review and stay with Bagan Star Hotel. We are delighted to hear that you enjoyed your stay with us and we are sure our team were as happy to assist you with your needs as you were with their assistance. We are truly pleased to hear that our facilities, location and team were able to provide the service that met your expectations. We hope that your friends and yourself are able to make it back to stay with us again in the future and in the meantime we wish you all happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

BharatBhushan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware of incompetent and unprofessional staff
Rooms, linen, mattress and overall cleanliness were wonderful. We assumed it to have swimming pool but it was my mistake to assume too much from 3 star hotel.There were two non-operational water channels at the rear of the hotel. Last day they messed my breakfast. The evening before leaving I confirmed about breakfast timing of 0600 AM. When I reached breakfast area at 0600 AM sharp, I was shocked to there was no breakfast. When I enquired they presented me a menu. I told them that I am vegetarian and do not eat items listed in their set menu. l requested them just bring some milk, bread butter and cut fruits. I kept waiting till 0620. My taxi also arrived by that time but these jokers were busy cooking something inside the kitchen. When they came out they brought some grilled tomatoes, beans and what not. It got my furious. I told them I do not eat these things. These jokers were still preparing set menu. I gave up on these idiots and just took bread butter for my kids and left. They spoiled my morning. And on top of it they presented me extra person breakfast charge of USD 20 for my son aged 8 years. I don't understand why they don't present bill in Kyats. The problem is intent and orientation. I insisted on paying in kyats and did so.
Stayed 1 night in Jun 2018
Response from Beatrice Gutknecht on 1 Jul 2018
Dear BharatBhushan, Thank you for your review and stay with Bagan Star Hotel. We are heart warmed to hear that you liked the rooms as well as cleanliness during your stay. Thank you for your feedback on our breakfast and service, upon occupancy we offer A La Carte breakfast menu with a choice of American, Continental and Traditional for breakfast. We are sorry to hear about the misunderstanding and that it spoiled your morning. We will work to rectify with further training specifically with the ordering as well as introducing the breakfast selection menu, when on A La Carte, at our front desk for early requests the night before. Reference the extra person charge, according to your reservation, it was only made for 2 adults not mentioning children. Bagan Star Hotel has a clear policy for children above 6 until 11 years of age is US$10 per night (2 nights is US$20). Thank you for your remarks on our billing, we do offer payment in USD, MMK as well as credit card - we will work to focus on training our team also to advise more clearly on these options to improve for future. We invite you to stay with us again in the future to see our changes and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Carl, Manila, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Hotel gave us the option to check-in early (6AM)for a minimal fee since we took an overnight bus from Yangon. They also provided a breakfast box (make sure to request for it) as we needed to leave early the following day to catch the sunrise. Hotel staff were very accomodating.
Stayed 1 night in Mar 2018
Response from Beatrice Gutknecht on 4 Apr 2018
Dear Carl, Thank you for your review and stay with Bagan Star Hotel! We are delighted to hear that you enjoyed your stay as well as our services. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope you can make it back to visit us again and in the meantime wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Friendly staff, nice room, perfect location. Enjoy the breakfast. They should have allowed early check-in for morning arrivals if rooms are available..
Stayed 1 night in Mar 2018
Response from Beatrice Gutknecht on 5 Mar 2018
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel! We are heart warmed to hear that you liked the friendly team, room, location as well as the breakfast. Thank you also for your feedback for early check in, we do offer early check in subject to availability and charges. We hope you have a great forward journey. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Eng Chuan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel!
Everything is new and really clean. The quilt is so comfortable & warm! Unlike most of the smaller hotels, the toilet has a shower stall with good strong shower. Best part is the staff, ever so helpful and smiley. Oh, in early morning, you can see hot air balloons in the sky from the hotel. :)
Stayed 1 night in Feb 2018
Response from Beatrice Gutknecht on 19 Feb 2018
Dear Eng Chuan, Thank you for your review and stay with Bagan Star Hotel! We are delighted to read that you loved your stay with us, particularly the cleanliness, bed comfort, shower as well as team friendliness. We hope you can make it back to visit us again in the future otherwise we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Managment

10/10 Excellent

Charmagne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Lovely new clean modern hotel with friendly helpful staff. Breakfast was great. Chef for dinner great.
Stayed 3 nights in Feb 2018
Response from Beatrice Gutknecht on 16 Feb 2018
Dear Charmagne, Thank you for your stay at Bagan Star Hotel! We are delighted to hear that you enjoyed your stay in particular the team friendliness, breakfast and restaurant food. We hope you have happy further travels and hope you can make it back to visit us again in the future! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
Wonderful stay!! Clean hotel, friendly staff and very central situated. Feels like a luxury stay not a budget hotel and breakfast is great too!
Stayed 1 night in Feb 2018
Response from Beatrice Gutknecht on 7 Feb 2018
Dear Myra, Thank you for your review and stay with Bagan Star Hotel! We are delighted to hear that you enjoyed your stay in particular the cleanliness, friendly team, location as well as breakfast. We hope you can make it back to visit us again in the future and in the meantime, Happy Travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very new hotel. Nice room, condition, cleanliness and service all excellent. Value for money good. Soundproofing was minimal and there was noise from the adjoining property (including late in the evenings), so it was not quiet. Location is along a major road and a bit of a walk from anything, but Nyuang Oo is somewhat spread out in general. Not impressed by breakfast.
Stayed 3 nights in Dec 2017
Response from Beatrice Gutknecht on 9 Jan 2018
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel! We are happy to hear that you enjoyed the newness of the property including cleanliness and service. Thank you also for your feedback on the soundproofing and breakfast we will look to improve on these for the future. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Magte, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent hotel and value for money!!
Upon reaching at the hotel entrance, you will have the luxury feel and spaciousness of the lobby. Efficient and fast check-in by the ever smiling staffs. A list of expected customers were prepared beforehand. Deluxe room size was very spacious. The king size bed was very comfortable and was given 4 large comfy pillows!! I had a very good sleep for 3 nights. The room and bathroom were superbly clean. Plenty of hot shower with good water pressure. The shower area is concealed by a glass door, so the floor will not get wet. Wifi signal may be weak in the room. Need to stand close to the room door along the corridor to get better signal. As mention by other hotel guests, complimentary breakfast provided were good quality and very tasty. For western corner, bacon, sausages and egg station were provided. For asian corner, there are usually tasty fried rice and fried noodle. There are also 2 types of bread where you can toast and were provided high quality jams and butter. Also have 2-3 type of local fruits and juices available. The hotel also has e-bike rental services. Full day cost US$8 for full day. The hotel probably has 8-10 new e-bikes. Very well maintained and the battery can actually last more than 8 hours. I can attest and confirmed the reliability of the hotel’s e-bike during my 2 days rental. On my third day, I was curious to try renting from a shop just next door to the hotel. Definitely cheaper at 6K kyat for full day but unreliable. Need to replace the bike 3 times!!
Stayed 3 nights in Dec 2017
Response from Beatrice Gutknecht on 4 Jan 2018
Dear Magte, Thank you for taking your time to review us in detail and your stay at Bagan Star Hotel! We are thrilled to read your good experience at the hotel and that you are happy with all the aspects! We wish you happy further travels from all the team here at Bagan Star! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff
People in the servcie were extremely friendly. The location of the hotel is very good. All facilities at hand
Stayed 1 night in Dec 2017
Response from Beatrice Gutknecht on 17 Dec 2017
Dear Anonymous, Thank you for your review and stay at Bagan Star Hotel! We are heart warmed to hear that you enjoyed your stay at the hotel including our staff services as well as the location and our facilities. We hope you can make it back to visit us again in the soon future! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Francesca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Reynaldo on 3 Mar 2020
Dear Francesca, Thank you for choosing to stay at Bagan Star Hotel. We truly appreciate for giving us an excellent rating . We hope to welcome you back on your next journey to Bagan, Myanmar. Warm Regards, Reynaldo General Manager Bagan Star Hotel By JW Hospitality Management

2/10 Terrible

Pak Ho

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
모기가 많아서 불편 주변에 갈 곳이 없고 와이파이를 방에서 사용할 수 없음 시설을 깔끔하고 직원즐은 매우 친절함
Stayed 1 night in Jan 2020
Response from Reynaldo on 24 Jan 2020
Dear Valued Guest, Thank you for the review and stay with us. Our hotel is conveniently located near the city of Bagan. Which made our valued guest to easily reach the Ancient Pagodas and Famous Landmarks in this region using E-Bikes and a walking distance to the nearest souvenir shops and restaurants. I regret to hear your feedback with regard to Wifi connection. Our Fiber Optic Internet Routers covers the entire hotel premises. Perhaps, it's because of the recent upgrades by the Internet service provider which is beyond our control. Once again thank you and we hope to welcome you back in the near future. Warm Regards, Reynaldo General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AM5:30に早めのチェックインにも関わらず対応してくださいました。 朝食は、たいへん美味しかったです。
Stayed 2 nights in Dec 2019
Response from Reynaldo on 23 Jan 2020
Dear Valued Guest, Thank you for choosing to stay with Bagan Star Hotel. We truly appreciate your feedback and comments. We look forward to welcome you back on your next visit to Bagan, Myanmar. Warm Regards, Reynaldo General Manager Bagan Star Hotel By JW Hospitality Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Reynaldo on 19 Dec 2019
Dear Valued Guest, Thank you for staying with us. We hope you will give us another opportunity to welcome you back in the near future. Warm Regards, Reynaldo General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

TA, 東京

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ロビーに近い２Fの部屋だったため早朝から観光に外出する他の宿泊客の声で目がさめるが ロビーや中庭は常に清潔に清掃されスタックはいつも笑顔で挨拶してくれ快適に過ごせた。 ３Fにもルーフトップバーがあり夜に観光から戻り軽くビールを飲んだりもできます。
Stayed 2 nights in Nov 2019
Response from Reynaldo on 19 Dec 2019
Dear Valued Guest, Thank you for the review and stay with us. We are happy to hear that our Ozone Bar is to your liking. Let me take this opportunity to invite you once again to be our distinguished guest in the near future Warm Regards, Reynaldo General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Reynaldo on 19 Dec 2019
Dear Valued Guest, Thank you for staying with us. We hope you will give us another opportunity to welcome you back in the near future. Warm Regards, Reynaldo General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from JW on 25 Nov 2019
Dear Guest Thank you for your review. We appreciate your stay and feedback. We will share this review among our management and staff for further improve our services. Kind regards The Management Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良い時間を過ごせました
タクシーやEバイクの手配も迅速で料金も明確でした。 Eバイク破損時も良心的な対応でした
Stayed 1 night in Oct 2019
Response from Rey on 3 Nov 2019
Dear Guest Thank you and we hope to welcome you again to Bagan Star Hotel, in the near future. Kind regards General Manager

10/10 Excellent

Taeko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
taeko
三泊しました。初めの二日の朝食はアメリカンかコンチネンタルで選びますが、飽きました。三日目は中国からの団体客があった為にブッフェの朝食でうれしかった。品数は３品くらいで良いのでブッフェにしてほしい。ヤンゴンのクローバーシティの朝食がそんな感じでした。参考にしてほしい。
Stayed 3 nights in Jun 2019
Response from Aye Pwint Khaing on 28 Jun 2019
Dear Taeko, Mingalabar, Thank you for your time to give us that kind of supportive comment and we really appreciate it. We well noted and discuss with management team to make sure our guests happier and more convenience in their future stay. Thanks again and we look forward to welcome you at our hotel recently. Best Regards, Aye Pwint Khaing Sales Executive Bagan Star Hotel By JW Hospitality Management

8/10 Good

ヤマト, 日本

Liked: Cleanliness, staff & service, property conditions & facilities
昨年泊まった事が管理されているらしくチェックインもスムーズに終わりました。そして昨年と同じ部屋にしてくれたようです。部屋は広くて 清潔感があります。 　昨年は３階でbuffetの朝食を食べましたが、今年は1階のレストランで食べるようになっていました。朝食はbuffetの日とmenuの中の３種類の朝食から選ぶ日とがありました。 夜もレストランで夕食を食べましたが今年はライスやパンがmenu に記されていないと言う事で頼めませんでした。昨年はmenuに記されていたかどうかわ記憶にありませんがライスを頼めました。ライスや　パンが頼めないと日本人としては物足りません。
Stayed 3 nights in Mar 2019
Response from Beatrice Gutknecht on 6 May 2019
Dear ヤマト, Thank you for your review and stay with Bagan Star Hotel. We are delighted to host you at the hotel once again. Rice and Bread is available at our restaurants, also comes with applicable dishes and can be ordered additionally. We are delighted to hear that you enjoyed your stay with us and hope to welcome you again in the future, in the meantime though we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

8/10 Good

Zhuo

Liked: Cleanliness, staff & service, room comfort
娘乌镇的酒店都比较破旧，这家算综合条件较好的，床品很舒适，餐点很一般，如需用餐请到镇上其他餐厅。
Stayed 1 night in Apr 2019
Response from Beatrice Gutknecht on 23 May 2019
Dear Zhuo, Thank you for your review and stay with Bagan Star Hotel. We are heart warmed to hear that you enjoyed your stay with us, please do not hesitate to contact us directly should there be any points of improvement you wish to discuss, in the meantime though we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

8/10 Good

Jari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good hotel and good location
Stayed 3 nights in Mar 2019
Response from Beatrice Gutknecht on 15 Apr 2019
Dear Jari, Thank you for your review and stay with Bagan Star Hotel! We are delighted to hear that you enjoyed your stay with us and hope that we may welcome you to the hotel again in the future. In the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

yingtzu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Beatrice Gutknecht on 4 Mar 2019
Dear Yingtzu, Thank you for your review and stay with Bagan Star Hotel! We're thrilled to have your rating and look forward to welcoming you back to the hotel in the future, in the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Beatrice Gutknecht on 29 Apr 2019
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel. We are delighted to hear that you enjoyed your stay with us. Please do not hesitate to contact us directly to inform us of your experience and any points of improvement you wish to discuss. We hope to welcome you again in the future and in the meantime though we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

6/10 Okay

YOONJEONG

Liked: Cleanliness, property conditions & facilities, room comfort
얼리체크인시 15달러 추가요금
다른지역에서 나이트버스로 바간에 도착하시는 분들은 얼리체크인시 15달러 추가요금 있으니 참고하세요.(객실요금에 비해 다소 비싸게 느껴짐) 객실은 여유있어 보였고 새벽도착이라 선라이즈보고 기다려보려했으나 단호하게 2시 체크인이라고 하더라구요. 어쩔수 없이 너무 피곤하여 추가요금 지불하고 체크인했습니다. 조식도 따로 1인 10달러라고 하여 신청안했는데 다음날 조식먹어보고 어떻게 그런조식을 10달러를 받는지 어이가 없었습니다. 투어들도 문의해봤는데 주변에 비해 비쌌습니다. 혹시 여기 묵으시더라도 투어나 이바이크는 딴데서 신청하시는게 나으실듯. 룸컨디션은 괜찮으나 여행자거리에서는 조금 걸어야합니다. 미얀마여행 3주 동안 많은 호텔들을 이용했고 정알 그 친절함에 항상 고맙고 만족했으나 유일하게 이 호텔에서 기억은 좋지않네요. 호텔정책이니 프런트직원이야 어쩔수없는 상황이라는것은 이해합니다만 고객을 위하는 진심은 많이 부족해보입니다.
Stayed 2 nights in Jan 2019
Response from Beatrice Gutknecht on 31 Jan 2019
Dear Yoonjeong, Thank you for your review and stay with Bagan Star Hotel. We hope that we can welcome you back to the hotel in the future and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
癒されるホテル
ホテルへ入ると外の喧騒から遮断されたホッとする空間が広がる。掃除は行き届き、スタッフの優しさ、笑顔が嬉しい。朝食ビュッフェが屋上で気持ちが良い。観光スポットからは少し外れるのが残念。部屋の灯りが細かく調整できた。
Stayed 4 nights in Jan 2019
Response from Beatrice Gutknecht on 28 Jan 2019
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel! We are truly delighted to hear that you enjoyed your stay with us and that our facilities and team were able to provide the service that met your expectations.Thank you again for your kind words, and we hope to have another opportunity of welcoming you back in near future. In the meantime though we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Beatrice Gutknecht on 21 Jan 2019
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel! We appreciate your time to review us and are delighted you enjoyed your stay with us. We hope that you may have a chance again in the future to stay with us again, in the meantime though we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Joe, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2日間滞在しました。町の中心部からはやや外れていますが、ホテルでEバイクを借りることが出来るで、特に不便は感じませんでした。徒歩圏内にレストランも幾つかあります。 部屋に関しては値段相応ですが、設備は清潔に管理されており、快適に過ごすことができました。
Stayed 2 nights in Dec 2018
Response from Beatrice Gutknecht on 15 Jan 2019
Dear Joe, Thank you for your review and stay with Bagan Star Hotel! We are delighted to hear you enjoyed your stay with us and hope that we can welcome you again in the soon future. In the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortevole e funzionale
Le camere dell'hotel sono luminose e disposte intorno a una corte con giardino e dotate di terrazzino. La struttura è recente e la camere ampie con cabina doccia. Una buona scelta per visitare le pagode di bagan e essere a nyaung u con i suoi bar e ristoranti. La colazione viene servita in terrazza. Se proprio si vuole trovare un difetto, la mancanza di un ascensore, ma l'Hotel ha solo due piani.
Stayed 3 nights in Jan 2019
Response from Beatrice Gutknecht on 9 Jan 2019
Dear Paolo, Thank you for your review and stay with Bagan Star Hotel! We are delighted that you enjoyed your visit with us and we are truly pleased to hear that our facilities and team were able to provide the service that met your expectations. Thank you for your feedback on the elevator - we are looking at installing for the future too. We hope to welcome you to the hotel in the future again and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eバイクがホテルで借りられる。朝食が美味しい。
Stayed 3 nights in Dec 2018
Response from Beatrice Gutknecht on 11 Jan 2019
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel! We are delighted to hear that you enjoyed your stay and in particular our breakfast. We do hope that we have a chance to welcome you again in the future and in the meantime we wish you happy further travels. Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

KITT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New clean and comfortable room. Staffs are so helpful.
Stayed 2 nights in Nov 2018
Response from Beatrice Gutknecht on 1 Jan 2019
Dear KITT, Thank you for your review and stay with Bagan Star Hotel! We are delighted to hear your enjoyed your stay with us and we are truly pleased to hear that our facilities and team were able to provide the service that met your expectations. We hope to welcome you again in the future and in the meantime we wish you happy travels! Warm Regards, Beatrice Gutknecht General Manger Bagan Star Hotel By JW Hospitality Management

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2018
Response from Beatrice Gutknecht on 25 Dec 2018
Dear Anonymous, Thank you for your review and stay with Bagan Star Hotel! We hope you have the opportunity to welcome you again to the hotel in the future and in the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Beatrice Gutknecht on 24 Dec 2018
Dear John, Thank you for your review and stay with Bagan Star Hotel! We hope you have the opportunity to welcome you again to the hotel in the future and in the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

8/10 Good

テテさん, 長野県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
深夜バスにて早朝5時半の到着でも快くearly check-inに応じてくれました。また、バガン空港夕方発の便であることを伝えると 15時まで無料でlate check-out できることをホテル側から提案して戴き、2日間の滞在を充分に楽しむことができました。ホテルの受付の方は全員英語を話なし、うち1名（女性のマネージャークラス？）は日本語も話されていました。
Stayed 1 night in Nov 2018
Response from Beatrice Gutknecht on 17 Nov 2018
Dear テテさん, Thank you for your review and stay with Bagan Star Hotel! We are truly pleased to hear that our facilities and team were able to provide the service that met your expectations.We hope that you can make it back to visit us again in the future and in the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

NAKKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
바간에 이 가격에 이런 숙소가 또 있을지
바간에 이 가격에 이런 숙소가 또 있을지... 너무 잘 묵었습니다. 낭우 시내와는 약간 떨어져 있지만 충분히 걸어갈만 합니다. 아니면 하루에 $8로 e-bike를 빌려도 되고요.
Stayed 2 nights in Nov 2018
Response from Beatrice Gutknecht on 9 Nov 2018
Dear Nakki, Thank you for your review and stay with Bagan Star Hotel! We are delighted to hear that you enjoyed your stay with us and hope that you can make it back to visit us again in the future. In the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店舒適，員工有禮！
Stayed 2 nights in Oct 2018
Response from Beatrice Gutknecht on 1 Nov 2018
Dear Carmen Ng, Thank you for taking your time to write feedback and stay with Bagan Star Hotel. We are delighted to hear that you liked the hotel lobby, our friendly team. We hope that you can visit us again in the future for improved experience overall. In the meantime we do hope you have happy and pleasant further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management

10/10 Excellent

Mei Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
The staff are very nice. We arrived in the morning and they can let us checkin earlier with some additional charge. The environment is quiet and comfortable with reasonable price. Recommend this hotel in Bagan!
Stayed 1 night in Oct 2018
Response from Beatrice Gutknecht on 1 Nov 2018
Dear Mei Yan, Thank you for your review and stay with Bagan Star Hotel! We are delighted by your warm words and that you enjoyed you visit with us in particular our team service, location and value. Thank you also for your recommendation of the hotel, we are truly pleased to hear that our facilities and staff were able to provide the service that met your expectations. We do hope that you can visit us again in the future and in the meantime we wish you happy further travels! Warm Regards, Beatrice Gutknecht General Manager Bagan Star Hotel By JW Hospitality Management