2 bars/lounges, poolside bar
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Reviews of Panari Resort, BW Signature Collection

5 out of 5
Panari Resort, BW Signature Collection
Nyahururu Nyeri Highway, Thomson Falls, Nyahururu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 19 reviews" "
Rating 8 - Good. 3 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Travelled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great holiday destination. It was very cold at night even with the hot water bottle. Consider having extra covering for those who may require them.
Stayed 2 nights in Oct 2023
Response from Herman on 1 Dec 2023
Dear Lydia,Thank you for sharing your comments regarding your stay at our hotel. As The Panari Resort Nyahururu family, we are very happy to see that your stay met your expectations and that you had a good time. We hope to welcome you again in our hotel as soon as possible. Regards,Herman - Panari Resort Team

10/10 Excellent

Branislav

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort high in the mountains (2300m altitude) located on the right hand side of the Thompson Falls gorge, about 5 minutes from the falls itself. Beautiful rooms (don't forget to ask for fire to be lit before you go to sleep), excellent service and amazing food. Staff is friendly and helpful. Everything runs like a well oiled machine. Wholeheartedly recommended!
Response from HK on 29 Jul 2023
Dear Branislav,Thank you for the time to share your the review of your stay. We are glad to note you had a pleasant and memorable stay.Looking forward to serving you again soon.

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Great service from checking to check out.
Stayed 3 nights in Jun 2022
Response from H.K on 11 Aug 2022
Dear Jack, Greetings from Panari Resort. We are glad to know that you had a great experience with us. Looking forward to hosting you, your family and friends with us, we you visit Nyahururu or when in Nairobi. kind regards. HK.

2/10 Terrible

Yana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hotel is pretty but next to the road and room we were given was very noisy. There is no central heating..only fireplace that doesnt do a job of heating the room at all. They have heaters but appparently its not enough of them..we didnt get one. There are good facilities at this property like health club..but its choses at 7 pm. To get there you have to wether have a long walk or call front desk to be transported. Front desk never picks up phone when called from hotel room. I was afraid to go there and then have to walk back in chilli weather. Front desk is clueless..many mistakes.
Stayed 1 night in Nov 2021
Response from PK on 10 Nov 2021
Dear Yana. Greeting from The Panari Resort. We are extremely delighted, privileged and honored that you have selected The Panari Hotel Nairobi for your stay. we have noted with great concern of the point highlighted above. I wish to take this opportunity on behalf of my entire team to apologize for the bad experience during your stay. Your feedback is truly valuable to us and we appreciate your feedback which assists in improving overall customer service and we are delighted and looking forward to make more reservation for you, family and friends while visiting Nyahururu or Nairobi. Best Regards,

8/10 Good

Raphael Mwangi

Liked: Cleanliness, staff & service, room comfort
THE HOME OF OXYGEN
We were in Panari for 1 night on Halfboard booking. The room and beddings were very clean. The Hotel is located where Oxygen comes from and the computed is big enough to offer social distancing so that one can enjoy the pure oxygen in the air everywhere in the compud.
Stayed 1 night in Oct 2021
Response from PK on 10 Nov 2021
Dear Raphael, Greetings from Panari Resort and Nairobi. We are extremely delighted, privileged and honored that you have selected The Panari Hotel Nairobi for your stay, and that you had a great experience with us. We are looking forward to host you, your friend or family again when visiting Nyahururu or Nairobi. Stay safe & Warm Regards...

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Apr 2021
Response from PK on 11 Nov 2021
Dear Esteemed customer. Your feedback is truly valuable to us and we appreciate your review, which assists in improving overall customer service and we are delighted and looking forward to make more reservation for you, family and friends while visiting Nyahururu or Nairobi. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property is safe, secure, extremely beautiful and modern.
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from TOM W.O. on 26 Oct 2019
Dear Sir / Madam, Greetings of the day! Thank you very much for choosing to stay at The Panari Resort. We hope you had memorable moment and look forward to hosting you on your next visit. We also value your comments and suggestions which helps in improving overall customer service delivery. Kind regards, TOM W.O.

10/10 Excellent

Mr

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the falls. Rooms were large and the food was very good, all at a reasonable price
Stayed 1 night in Jun 2019
Response from PK on 11 Nov 2021
Greeting from Panari Hotel. Your feedback is truly valuable to us and we appreciate your feedback which assists in improving overall customer service and we are delighted and looking forward to make more reservation for you, family and friends while visiting Nyahururu or Nairobi. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great place to get away to. Great service and beautiful rooms and environment with proximity to Thompson falls, Nyahururu town and the forest.
Stayed 1 night in Feb 2019
Response from GM on 19 Feb 2019
Thank you very much for your great review and 5 star rating of our facilities. We are excited that we exceeded your expectation. Our convenient location, ample parking, excellent guided excursions and the scenic view of Thomson falls makes us the ideal hub for the business and leisure traveler. Karibu tena.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm & cozy!
They had a buffet which was pricey but you could order off the menu for much cheaper. Super clean and friendly place. They also have warm water bottles they put in your bed to keep your feet warm since it's often cold here.
Stayed 1 night in Jan 2019
Response from GM on 31 Jan 2019
Thank you for your great review and superb rating of our facilities. We pride in ensuring excellent overall guest experience and are delighted that we met your expectations. Our convenient location next to Thomson Falls, with guided excursions to Marmanet forest, Hippo point among others, makes us the ideal hub for the leisure traveler. Karibu tena

10/10 Excellent

Derek, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a true luxury hotel. Fantastic amenities and service. Not sure why it is only given 3.5 stars. Love the spacious cottage rooms with real fireplace to keep out nighttime chill. Restaurant serves top quality food at lunch and dinner at reasonable prices, though breakfast buffet was very average.
Stayed 1 night in Nov 2018
Response from General Manager on 10 Dec 2018
Thank you Derek for your great review and 5 star rating of our facilities. With various exciting excursions and outdoor activities around the resort, this is the perfect weekend or vacation holiday. We look forward to welcoming you again soon. Karibu tena

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Nyahururu
Stayed 1 night in Oct 2018
Response from Vivian on 8 Oct 2018
Thank you John for your great review and 5 star rating of our facilities. Our strategic location next to Thomson falls offers real serenity! We are delighted that you had a truly memorable experience. Karibu tena!

10/10 Excellent

Derek, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel extensively in Kenya, and this is my favorite hotel. Great facility, awesome staff and value for money
Stayed 1 night in Aug 2018
Response from Vivian on 2 Oct 2018
Thank you Derek for your excellent review and 5 star rating of our facilities. We are delighted that you had a truly memorable experience. We look forward to your next stay!

10/10 Excellent

Donna, OKC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Resort near Thompson Falls
This hotel is close to Thompson Falls. It was quite chilly the night we were there and they brought us firewood for our fireplace and also put hot water bottles in our bed. The rooms all have a nice balcony with two chairs. Service was outstanding and the food was excellent!
Stayed 1 night in Jul 2018
Response from Vivian on 2 Oct 2018
Thank you Donna for your excellent review and 5 star rating of our facilities. Excellent overall guest experience is our key objective, with consistent training and warm hospitality being our pillars. We look forward to hosting you again soon!

10/10 Excellent

Victor, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel with excellent facilities and a great view.
Stayed 1 night in Apr 2018
Response from Vivian on 2 Oct 2018
Thank you Victor for your amazing review and 5 star rating of our facilities. We apologize for the delayed response. Our strategic location next to Thomsons falls makes us the ideal hub for the leisure traveler. Karibu tena!

6/10 Okay

Sai, Nairobi

Liked: Staff & service
Disliked: Room comfort
phones, hot water dont work. Not much to offer
Hotel staff friendly and helpful but had issues in asking for anything as phones did not work and as hot water was not available in my room had to move to another room to bathe. Hotel is basic , not much to offer in terms of activity. Even Thomson falls is not visible from the hotel
Stayed 1 night in Oct 2017

10/10 Excellent

Derek, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better hotels in Kenya
This was my second stay at the Panari in Nyahururu. It's a fantastic hotel and far and away the best place to stay in the area. Food is impressive. I suspect they must have a European chef. Service is wonderful at it's best, but a bit spotty at times, especially the front desk.
Stayed 2 nights in Oct 2017
Response from Vivian on 2 Oct 2018
Thank you Derek for your amazing review and 5 star rating of our facilities. Our cuisine is versatile and ensures all our guests have truly memorable experiences. The natural ambiance is truly welcoming coupled with unrivaled serenity. We have noted your concern regarding Front desk manning. Our staff are fully trained on high level of professionalism. We therefore strive to ensure this is consistent and have followed through to address it. We trust that you will give us another opportunity to serve you. Karibu tena!