Nuevo Trip

First receptionist was sort of rude maybe is their culture. But the worse was the room my closest is bigger one small night stand, no room for even the suitcase. What really bothered me all the rules they place on the room. Can’t use washcloths to clean face gave us two small packets to wipe face but were dry or get charge $35, can’t flush paper on toilet get fine to unclog, there were so many rules but the worse was the room look like they were doing construction on it. Not happy at all. The room was $210 per night.

The room was exactly like The photo, very spacious and comfortable. The staff is friendly. I would stay again because of the room and location, food : the restaurants are pretty fancy and there is no room service or breakfast options ,I think if they had some sort of food service like they offered on the beach it would make the stay even better.

Nice rooms. Restaurant was soft opening, which was unfortunately unavailable

Great location to San Juan Old town. Hotel staff very helpful and room a nice size and clean. Had 2 night here before a cruise and would certainly recommend it.

The rooms were amazing and the staff was so friendly