Outdoor pool, pool umbrellas
Check availability

Reviews of Samba Vallarta - All Inclusive

3.5 out of 5
Samba Vallarta - All Inclusive
Av. Costera y Playa S/N, Nuevo Vallarta, NAY

Reviews

7.6

Good

Rating 10 - Excellent. 257 out of 879 reviews" "
Rating 8 - Good. 315 out of 879 reviews" "
Rating 6 - Okay. 171 out of 879 reviews" "
Rating 4 - Poor. 83 out of 879 reviews" "
Rating 2 - Terrible. 53 out of 879 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Monica R

Travelled with family
They tried to give me a double bed room when I paid for a King room and the AC leaked the third day, phone kept ringing in the room. I’d recommend hiring a translator.
Stayed 8 nights in Apr 2024

10/10 Excellent

Cynthia Yvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities
All the staff are so wonderful, year after year. Special thanks to Salvador for always making us feel at home and part of the family. This was my 5th stay (2nd for 2024), and I can’t wait to return.
Stayed 6 nights in Apr 2024
Response from Alan Esparza on 2 May 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service
Building is very outdated
Stayed 6 nights in Apr 2024
Response from alan esparza on 15 Apr 2024
Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We appreciate the comments that allow us to see our areas of opportunity to work on them and improve day by day, always seeking the satisfaction of our distinguished guests.Our facilities are under constant maintenance so they can be functional and comfortable for our guests. We are happy to be at your service so that you can contact us directly to provide you with the excellent service that you deserve.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
The property looked as if it was once well kept but that is not the case anymore. The pictures on the website are deceiving and make the pool amd kids park look bigger than they actually are. The first meal(dinner) was clearly the food recycled from lunch. This was confirmed when many of the same dishes were served at breakfast the next morning. As a result of this my wofe got food poisoning and was ill for two days. When I went to get water for her I was informed that bottles of water were not included with the "all-inclusive" and I was forced to pay for water for my sick wife. We decided to move to a better resort after less than 24 hours. At no point in dealing with the staff was I asked why we were leaving or offered anything resembling an apology. The resort refused any sort of refund despite the fact that we were there for less than 24 hours of a seven night stay. Needless to say do not go to this resort. It is over priced for the terrible quality.
Stayed 7 nights in Mar 2024
Response from alan esparza on 15 Apr 2024
We greatly appreciate that you have taken your valuable time to share your experience and we are especially grateful that you provided us with more detail regarding your experience with us through your comments. Thanks to these comments we can identify our areas of opportunity to continue improving every day and achieve the satisfaction of our distinguished guests. It is a motivation for all our associates to know their appreciation of the service provided by them. Every day we strive to provide the best possible service and we apologize for not having offered you the level of quality service that you expected in various aspects of your stay. We hope you will give us the opportunity to host you again and offer you the best service.

6/10 Okay

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Older property, staff was decent. Very musty on arrival, but turned on A/C and got a bit better. Room very dated and taps all leaked - some things clearly not cleaned between guests. Lights in room left much to be desired. No balcony. Beds were comfortable. Overall it was ok, no great value for the $$ paid to stay but location was good and the grounds are beautiful. Pools good. Worked for what we needed. Def a 2 maybe 2.5 star.
Stayed 2 nights in Mar 2024
Response from Alan Esparza on 15 Apr 2024
Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We appreciate the comments that allow us to see our areas of opportunity to work on them and improve day by day, always seeking the satisfaction of our distinguished guests.Our facilities are under constant maintenance so they can be functional and comfortable for our guests. We are happy to be at your service so that you can contact us directly to provide you with the excellent service that you deserve.

2/10 Terrible

BERTHA, MORENO VALLYE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food es terrible
Stayed 3 nights in Mar 2024
Response from Alan Esparza on 22 Mar 2024
Thank you very much for sharing your comments about your stay at the Hotel Samba Vallarta. We appreciate both good and critical comments, this helps us identify our areas of opportunity and evaluate our performance seeking continuous improvement to provide you with the excellent service you deserve and guarantee your complete satisfaction.We hope to welcome you again in this your Samba Vallarta home.

4/10 Poor

Giuseppe

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It was very clean but needs a renovation badly No hit water taps wirn out cant turn off wster without a fight Staff were anazing and the food was good and they kept the place very clean everywhere
Stayed 3 nights in Mar 2024
Response from Alan Esparza on 20 Mar 2024
Thank you very much for having dedicated part of your valuable time to give your comments about your stay at this home, Samba Vallarta. These comments are very valuable for all our staff, they motivate us to continue offering the best services, as well as allow us to see our areas of opportunity and look for improvements to offer a better experience to our distinguished guests. We are happy to be at your service so that you can contact us directly to provide you with the excellent service that you deserve.

10/10 Excellent

Heather, bronx

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property for my family of 5. The staff are above and beyond. Buffet is always serviceable. Love the pools and beach access.
Stayed 7 nights in Mar 2024
Response from Alan Esparza on 20 Mar 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach! Great with the kids (9 and 8), very friendly Had a great time!
Stayed 7 nights in Mar 2024
Response from Alan Esparza on 20 Mar 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful experience!! The Staff is so friendly and accommodating! Property is immaculate! My family and I really enjoyed our stay!! Thank you!! We made the best memories!
Stayed 5 nights in Mar 2024
Response from Alan Esparza on 20 Mar 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

4/10 Poor

Terry

Our problems began when we arrived at the front desk and learned that our Expedia reservation was not acceptable. The front desk staff were unhelpful and indifferent. Only when we called for the manager did anything get resolved. We found the room and the pool area to be good. The staff were excellent and friendly. The buffet however was bland overheated and overcooked. On one occasion at the food station near the pool our hamburger was raw and had to be returned. The second attempt was also undercooked. Both of us got sick during our stay while taking all precautions. It's hard to determine the cause. The activities at the pool were good and the evening entertainment was okay. Overall we would not recommend the Samba.
Stayed 8 nights in Jan 2024
Response from Alan Esparza on 20 Mar 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 Excellent

Steven John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. Family friendly for children. Activities all day.
Stayed 6 nights in Feb 2024
Response from Alan Esparza on 20 Mar 2024
Hello, thank you very much for your comments and thank you for your visit.

8/10 Good

EUGENE

Travelled with partner
Liked: Cleanliness, staff & service
The property is over 40 years old so gardens and greenery is well established and beautiful. There are many different types of birds and also many iguana's on the grounds which I think are really cool. We have used this resort for many years because it is small, the staff is awesome and it is a quiet family oriented option. we love it.
Stayed 15 nights in Feb 2024
Response from Esmeralda Luna on 28 Feb 2024
Dear Eugene:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, friendliness and service. We are happy to remain at your service for your future visits.

10/10 Excellent

Katelynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Older resort but kept nice and clean. Great place for families as it's a smaller resort and easy to get around.
Stayed 7 nights in Feb 2024
Response from Esmeralda Luna on 28 Feb 2024
Dear Katelynn:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, friendliness and service. We are happy to remain at your service for your future visits.

10/10 Excellent

Althea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic for families with young kids. We have two kids ages 3 and 5 and the pool set up is perfect for kids of these ages (as well there are pools for older ages, I should mention). There is a shallow little kids pool and waterslide as well as a larger, slightly deeper pool and waterslide set up for the older kids. The Kids Club was also excellent with fun crafts and activities for the kids to do. Really, really nice grounds and although we only made it to one nighttime show, it was excellent and family friendly as well. Great, quiet location in Nuevo Vallarta.
Stayed 3 nights in Feb 2024
Response from Esmeralda Luna on 28 Feb 2024
Dear Althea:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We are happy to remain at your service for your future visits.

8/10 Good

jenna rene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff were very nice and accommodating. Great access to the beach or lounge by the pool. They had plenty of dining options but we found the buffet to be the best! Salvador and Bruno at the bar were extra friendly and provided great service!
Stayed 3 nights in Feb 2024
Response from Esmeralda Luna on 28 Feb 2024
Dear Jenna Rene:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We are happy to remain at your service for your future visits.

6/10 Okay

Bradford

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is old needs work. Food was okay and the staff excellent. Very small resort not crazy busy. Was fun being there with family and grandsons. Would not return. Nothing to do outside of resort.
Stayed 7 nights in Feb 2024
Response from Esmeralda Luna on 21 Feb 2024
Dear Bradford:Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services.

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoy Samba for it's small size, staff, and location on the beach. The rooms are clean, beds comfortable, and the food is fine.
Stayed 10 nights in Feb 2024
Response from Esmeralda Luna on 28 Feb 2024
Dear Nathan:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, friendliness and service. We are happy to remain at your service for your future visits.

10/10 Excellent

Herman

Travelled with family
Liked: Cleanliness, staff & service
Good service Helpful staff
Response from Esmeralda Luna on 21 Feb 2024
Dear Herman:Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We hope to see you soon back here at your Samba Vallarta home.

8/10 Good

Alyssa

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
This was a very family friendly resort. Lots of families with children. The pool was great for adults and children alike, the children's pool had a safe depth for younger kids. Facilities were constantly being cleaned and tidied. Very clean resort. Food was average. It's not fancy which suited us fine. Expect a lot more of traditional Mexican food vs Western food. There were theme nights at the buffet and 2 other restaurants you could book and choose from. Uortunately we did have one restraunt experience where our food was extremely salty, but I'm expecting that was a one off issue as our previous experience was better. Buffet was very busy at peak times but the staff did well at trying to keep up with replenishing food, drinks etc. This resort offers a lot of activities and has evening shows to enjoy. Expect that there will be music playing through the resort through the day so its not the quietest resort but this didn't bother us to much. The property definitely shows it's age and has some things that are falling apart. There are things that are in a bit of disrepair and one of the rooms we had booked had issues with a smell in the bathroom. It's a nice small resort though and easily navigated and isn't a long walk to your room if you forget something which is nice. Overall we enjoyed our stay and felt welcomed and safe at the resort. Location was great for beach activities, and us 30 minutes from the airport by taxi. We would stay again in the future.
Stayed 7 nights in Feb 2024
Response from Esmeralda Luna on 21 Feb 2024
Dear Alyssa:Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We hope to see you soon back here at your Samba Vallarta home.

10/10 Excellent

Lois Miyeko, Vauxhall

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Samba is an older property, but it has been maintained well inside and outside. Caretakers work hard every day. Lots of sand sweeping, cups and garbage was pick up all the time and the pool workers were very diligent in keeping the pool clean of sand and "floaties". We loved the pool beds! A very happy lady (sad I didn't get name)washed the stairs up to our fourth floor using soap and water and a scrub broom every day! The front desk girls(Karen/Nicole)were very strict with keeping us within the Samba's rules, but always courteous. Carlos, our bellman, was so welcoming and kind! We changed rooms after checking in and he promptly delivered our bags to our new suite. Thanks Carlos! Our servers were amazing and made our meal times enjoyable - Genaro, Salvador, Ivan at the beach. The most spectacular person was Berenice, who ran the Kid's Club! Our 8 year old granddaughter went every day, just because of Bere! They formed a very special bond. She made a special going away gift for Q, which I know she will treasure, always. Thank you so much Berenice! We always found something good to eat at the buffet. Some of our group's favorites were the fresh guacamole, pico, chips, omelet station and the carrot cake! The beef and steak did not measure up (we love Canadian beef) but, we always found good options from a large selection. We look forward to visiting again. Thank you to all who made this a great vacation for our family. Group of 5 adults, one child(8 years old)
Stayed 7 nights in Feb 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Lois Miyeko:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserveAnd we will share the comments with our colleagues who gladly receive your mention.

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very engaging with a verity of entertainment. The facility was very clean. Overall a great experience!!
Stayed 6 nights in Feb 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Kelsey:We appreciate your visit and the time to give us your rating and we hope to have you soon at your home Samba Vallarta

6/10 Okay

Syl

Travelled with family
Okay
It could have been a better quality stay mainly due to the food quality but was what I was expecting from prior reviews and for the age of this resort...
Stayed 8 nights in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Syl:Thank you very much for taking your valuable time to share your comments about your last stay at Samba Vallarta. We are very sorry and apologize for any service failures by our staff; Rest assured that we are constantly working on training to always provide the best services with timely information about our services and Consumer Centers. We are very sorry that these failures have depreciated your general perception of the hotel and the service of our staff, which is what characterizes us and has made us one of the favorite places to vacation. We will take your comments into account to continue working on continuous improvement.

4/10 Poor

Claudia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This resort is mediocre at best for room quality. The food was good. Bar tenders are excellent! Beach is very nice! The room we reserved was supposed to have 2 double beds but when we arrived it had a king bed (which was nice) but then had a twin XL placed into the room which had a mattress that felt like a box spring and was terrible! The pass through door to other room didn’t have a door handle or lock on it so the other room next to us could open their door and been able to walk into ours, when we arrived at the room we asked them about this and they told us no one was staying in that room and not to worry about it but about 3 hours later when we came back to our room after checking out the area there was a deadbolt that was reversed so we would need a key to open it and screws on the door frame so the door wouldn’t open from the our side and there were guests in the other room but nothing saying they had entered our room but a letter was left requesting us to go to the front desk. We went to the front office they didn’t tell us about the door but instead told us that they undercharged us by 84 pesos, approximately 5 dollars and required us to pay it! When we asked about someone going into our room they said oh yeah, we fixed it and that was it. The bathroom was falling apart, the tissue holder frame is metal and when I pulled a tissue out it fell out on my foot! There is no fan in the bathroom so smells are bad! It was noisy from staff carts at all hours!
Stayed 4 nights in Feb 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Claudia:Thank you very much for taking your valuable time to share your comments about your last stay at Samba Vallarta. We are very sorry and apologize for any service failures by our staff; Rest assured that we are constantly working on training to always provide the best services with timely information about our services and Consumer Centers. We are very sorry that these failures have depreciated your general perception of the hotel and the service of our staff, which is what characterizes us and has made us one of the favorite places to vacation. We will take your comments into account to continue working on continuous improvement and we hope you will give us the opportunity to host you again at Samba Vallarta.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Jennifer:We appreciate your visit and the time to give us your rating and we hope to have you soon at your home Samba Vallarta

2/10 Terrible

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear NicolasThank so much for take your time and give us your score calficatios. Regards

8/10 Good

Allison

Travelled with family and small children
Liked: Amenities
Staff was amazing
Stayed 10 nights in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Allison:Thank you for your 4 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.And we will share the comments with our colleagues who gladly receive your mention.

10/10 Excellent

Gary

Stayed 14 nights in Jan 2024
Response from Alan Esparza on 20 Mar 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear David:Thank you very much for taking your valuable time to share your rating about your last stay at Samba Vallarta. We are very sorry and apologize for any failure in service. Please rest assured that we are constantly working on training to always provide the best services

8/10 Good

Deborah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
It is an old hotel and showing it's age, but it was very clean and comfortable. Staff were constantly cleaning. The grounds, pool and beach were all beautiful. There were plenty of chairs at the pool area and plenty of palapas at the beach. The resort is one of only a few resorts that has palapas at the beach.The staff were very friendly and seemed very happy all the time. We were a party of 4 adults and really enjoyed ourselves. We felt very safe walking the area.
Stayed 14 nights in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Deborah:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.And we will share the comments with our colleagues who gladly receive your mention.

8/10 Good

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smaller older property on the beach.Staff and service was excellent.Food was a good variety for buffets.The restaurants were very good. Internet was good.We had a lot of noise at night from the hotel beside us from their nightclub but it would be fine on the other side.Would stay there again.
Stayed 14 nights in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Dennis:We appreciate your visit and the time you have taken to give us your comments about your experience and we are pleased that it was satisfactory.We hope to have you again soon at your home Samba Vallarta

10/10 Excellent

Landen David James, Bonnyville

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great resort for a family. Kids are 10 and 7, they both enjoyed it as well as us. Resort was quiet and not huge so you aren’t walking miles. Staff is friendly and takes time to get to know you, everything was clean. Food was great, always something for the kids to eat, beach was awesome for swimming and relaxing as well. Coolest thing is the amount of iguanas on the property. So fun to see and watch. Wifi was decent as well. Only cons would be the building is old and outdated but if you can look beyond the appearance this is a great resort for families with lots of kids running around. Also, there wasn’t a whole bunch of activities from the staff like most resorts (volleyball/water polo, etc), but that could have been due to not as many people around the pool at those times when they were supposed to start.
Stayed 9 nights in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Landen David James:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.And we will share the comments with our colleagues who gladly receive your mention.

8/10 Good

GREGORY

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Gregory:We appreciate your visit and the time to give us your rating and we hope to have you soon at your home Samba Vallarta

10/10 Excellent

Jennifer Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed this resort. The staff, food, extracurricular options & equipment and rooms were amazing. The resort is on the smaller size which was very nice for getting around and getting familiar with the staff and layout. I’d highly recommend it!
Stayed 10 nights in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Jennifer Alice:We appreciate your visit and the time you have taken to give us your comments about your experience and we are pleased that it was satisfactory.We hope to have you again soon at your home Samba Vallarta

2/10 Terrible

Carla

Stayed 1 night in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Carla:Thank you very much for taking your valuable time to share your rating about your last stay at Samba Vallarta. We are very sorry and apologize for any failure in service. Please rest assured that we are constantly working on training to always provide the best services

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Family friendly
Stayed 7 nights in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Chris:Thank so much for take your time and give us your score calficatiosWe hope see ypu soon again in Samba Vallarta

4/10 Poor

Isaura

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very expensive and property needs a lot of repairs. The room also had a bad odor so we hardly stayed in the room. The only thing that was decent was the food and the staff. I don’t think we will ever be back.
Stayed 2 nights in Jan 2024
Response from Esmeralda Luna on 16 Feb 2024
Dear Isaura:Thank you very much for taking your valuable time to share your comments about your last stay at Samba Vallarta. We are very sorry and apologize for any failures. Rest assured that we are constantly working on training to always provide the best services with timely information about our services and Consumer Centers. We are very sorry that these failures have depreciated your general perception of the hotel and the service of our staff, which is what characterizes us and has made us one of the favorite places to vacation. We will take your comments into account to continue working on continuous improvement.

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2023
Response from Esmeralda Luna on 16 Feb 2024
Dear rick:Thank so much for take your time and give us your score calficatiosWe hope see ypu soon again in Samba Vallarta

8/10 Good

Brian Keith

Travelled with family
Liked: Cleanliness, staff & service
Resort is an older one and is aging gracefully.Two water pipes leaked while we were there, staff repaired the problem but friends of ours needed to change rooms. Staff were just great and attentive to our requests, room was cleaned each day and our housekeeper was excellent. ground are well kept and there is an interesting Iguana laden tree on the property and they can be seen daily. beach and pool are good. They have bicycles for use no charge and lots of activities.
Stayed 9 nights in Dec 2023
Response from Esmeralda Luna on 16 Feb 2024
Dear Brian Keith:We appreciate your visit and the time you have taken to give us your comments about your experience and we are pleased that it was satisfactory.We hope to have you again soon at your home Samba Vallarta

10/10 Excellent

Amanda Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (especially Gus, Diana and Bere) are all super friendly and accommodating. They really put on good entertainment for the whole family and get the kids involved. Pool is awesome, beach is even better.
Stayed 10 nights in Dec 2023
Response from Esmeralda Luna on 3 Jan 2024
Dear Amada Lee:Thank you very much for sharing such kind comments about your experience at Samba Vallarta. These comments are very valuable for all our staff as they motivate us to continue improving every day by offering the best services. We will publish your comments on our internal information board so our collaborators will know your opinions. We are at your service to host you again soon, it will be a pleasure!

6/10 Okay

Kelli

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff, beds and wifi were fantastic. The rooms were very rundown and it was hard to find food to eat. 14th Mexico visit and we had to go out for meals for the first time ever. Pool area and bar is great. It was clean though. I would come at again, but not at full price.
Stayed 7 nights in Nov 2023
Response from Esmeralda Luna on 3 Jan 2024
Dear Kelli:Thank you for taking your valuable time to share your comments about your last stay at Samba Vallarta. We regret not having met your expectations.Every day we strive to provide the best possible service, we hope you have the opportunity to visit us again to change your perception about the aspects of your stay in which we were unable to satisfy your needs and offer you an extraordinary experience during your stay.

4/10 Poor

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Esmeralda Luna on 3 Jan 2024
Dear Danielle:Thank you for taking your valuable time to share your comments about your last stay at Samba Vallarta. We regret not having met your expectations.Every day we strive to provide the best possible service, we hope you have the opportunity to visit us again to change your perception about the aspects of your stay in which we were unable to satisfy your needs and offer you an extraordinary experience during your stay.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to get away, few restaurant but buffet with whole food plant base options on top of all kinds of meats, beach was great and several great activities by the resort. I will return in the future
Stayed 4 nights in Nov 2023
Response from Esmeralda Luna on 4 Jan 2024
Dear Eric:Thank you for choosing Samba Vallarta as your vacation destination, and above all for taking part of your valuable time to share your comments about your stay

8/10 Good

Bohdan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Esmeralda Luna on 4 Jan 2024
Estimado Mario:Agradecemos el tiempo que tomo para darnos su calificación. Esperamos tenerlo nuevamente con nosotros en esta su casa Samba Vallarta

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is older small resort, where you don’t worry about what to wear- just the way we like it! Staff is amazingly friendly and helpful, treats you like family! Food is great and has good selection. They replaced beds to comfy mattresses and pillows. All works for a nice relaxing vacation. We love Samba!
Stayed 7 nights in Nov 2023
Response from Esmeralda Luna on 4 Jan 2024
Dear Olga:Thank you for choosing Samba Vallarta as your vacation destination, and above all for taking part of your valuable time to share your comments about your stay. We hope you see you soon again in your house Samba Vallarta

6/10 Okay

Ralph

Liked: Staff & service
Property is really showing its age, seriously needs renovation. The people and the service is excellent.
Stayed 10 nights in Nov 2023
Response from Esmeralda Luna on 3 Jan 2024
Dear Ralph:Thank you for taking your valuable time to share your comments about your last stay at Samba Vallarta. We regret not having met your expectations.Every day we strive to provide the best possible service, we hope you have the opportunity to visit us again to change your perception about the aspects of your stay in which we were unable to satisfy your needs and offer you an extraordinary experience during your stay.

6/10 Okay

JANNET

Stayed 4 nights in Nov 2023
Response from Esmeralda Luna on 3 Jan 2024
Dear Jannet:Thank you for taking your valuable time to share your comments about your last stay at Samba Vallarta. We regret not having met your expectations.Every day we strive to provide the best possible service, we hope you have the opportunity to visit us again to change your perception about the aspects of your stay in which we were unable to satisfy your needs and offer you an extraordinary experience during your stay.

10/10 Excellent

ALEJANDRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was very friendly. Loved the dining and bars
Stayed 5 nights in Nov 2023
Response from Esmeralda Luna on 3 Jan 2024
Thank you very much for sharing such kind comments about your experience at Samba Vallarta. These comments are very valuable for all our staff as they motivate us to continue improving every day by offering the best services. We will publish your comments on our internal information board so our collaborators will know your opinions. We are at your service to host you again soon, it will be a pleasure!

10/10 Excellent

Lynnette

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained, the staff is awesome, especially Martin the bartender at the pool, lots of fun. The only issue we had was with the Italian restaurant, the beef dish was inedible, the salad, soup and dessert were great.
Stayed 3 nights in Oct 2023
Response from Esmeralda Luna on 21 Oct 2023
Dear Lynnette:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities
Love it been coming here to bring my kids and they love it as well
Stayed 2 nights in Aug 2023
Response from Esmeralda Luna on 15 Sept 2023
Dear Efrain:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.