Novalles Trip

We travelled as a group of four, 2 adults and 2 children (3 and 6 years old). We selected a family room with a mountain view. The room was nice and clean, but it was not in the main building of the hotel. This was not convenient for us because every time we wanted to go to the swimming pool or the restaurant, we had to fully dress. As you can imagine, doing everything with 2 small children is quite time-consuming and really not ideal. The room was connected to another one through a door that was initially open, and we promptly asked to have it closed. Unfortunately, the door did not insulate well from the noise, and we could hear everything from the other room. Again, knowing that we had 2 small children and having reserved 5 months in advance, the hotel should have taken these aspects into account. The last aspect we didn't like was the price of the parking. For a 4-star hotel (with the price of a 4-star hotel in Switzerland), we think the parking could be offered to the guests without charging 18 CHF per night.

I absolutely loved this place, so much so I extended my stay not once but twice! I would have been happy to never leave. The location is fantastic. The only downside was the totally unnecessary Buddha bar type disco and MC in the outside patio restaurant, which was so out of keeping with the sublime surroundings. I used to go to the original Buddha bar in Paris 30 years ago, but I do not want this in a beautiful sleepy lakeside hotel while on holiday. I also felt for the people whose rooms were on the front with the noise every night. Whoever brainchild those did not understand the hotels unique charm. I would leave the property in the evenings, take a walk and eat elsewhere else to avoid it. Thankfully my room was in the back.

We stayed one night and wished we could have stayed longer! Excellent service and hotel!!!

Very convenient location with just a few minutes walking to the train station via the platform #1. While the rail road is next to the hotel it is surprisingly very quiet inside. Breakfast was somewhat disappointed, tasteless. It was nice that the hotel offered the city pass, that was very convenient for using a public transportation completely free! We would stay there again.

A superb place to stay. Outstanding service from all staff with particular mention for reception staff. Breakfast buffet was superb. Hotel facilities are excellent.