Search Hotels with Room Service in Northwest El Paso

"Breakfast buffet was not the best. Pool was freezing "

"This property is an older hotel. It was clean, but the rooms need some updating.There are no ports to charge your phone, so bring a block with you in order to charge devices. There is a desk in the room to work which was nice. The carpet in our room needed to be cleaned, but overall the room, bedding, towels, bathroom was clean. The main complaint that we had was that we paid for breakfast on the Expedia site. The first morning we did get our breakfast. We had bacon, eggs, fruit and toast and it tasted good. This hotel operates differently than most Holiday Inns in that your breakfast is cooked to order. The second morning, however, (Saturday) the cook did not show up and apparently they only have one, so breakfast was not available. This did not make us happy at all. On Sunday, we were going to eat breakfast before we left El Paso, but at 7:00 am, when it was supposed to be open, there was no one to cook breakfast. Again, not a happy customer. They really need to re-evaluate how they handle their "cook to order" breakfast and operate like most other hotels that offer breakfast. The breakfast is not free. You pay for it and we paid for it thru Expedia's site and the hotel did not deliver. Other than that, the hotel is adequate and I would recommend, but just eat breakfast elsewhere."

"Very nice hotel. Has everything you would need. Nice bar and lounge area. Rooms are very nice and the staff was pleasant. "

"We were given a room with dirty sheets, trash in the trash cans and no working phone. We had to walk back down without belongings. We informed the person that checks us in and his response was as if he didn’t care, no apology at all! We informed him that we had pictures and he didn’t want to see them. We were given another room and it also felt dirty so we asked to cancel the booking. Now we need to wait to see when we get our money back. What a disappointment! "

"Used to be our favorite El Paso Hotel. Now: no free breakfast if you book through Expedia, they only clean your room every three days, if you’re staying several days, you have to set your trash cans in the hall for the staff to pick up, you have no place to hang your bath towels since the staff only cleans your room every three days and the staff seems to hate their jobs. I will be looking for another place to stay. Really sad."