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"Everyone was so welcoming every time we walked through the door! They helped us navigate where we were going! Thank you for making our anniversary weekend great!"

"Everything was perfect! Thank you Hyatt looking forward to staying again"

"The room and amenities were spotless. The staff were kind."

"Nice hotel, clean and friendly staff. "

"Very nice other than we couldn’t get the room temperature down. "

"Room size, room cleanliness, and quiet floor."

"Exceptional hotel! The boutique style and decor are a perfect fit for the historic building. Loved all the thoughtful design features. I ended up getting upgraded to a King Room so that was a pleasant surprise. Beds were incredibly comfy and the bathroom was stunning with the mosaic tiles. I asked for extra pillows prior to my stay and boy, did they deliver!! The service was prompt and extremely friendly. Club Room was a wonderful restaurant and the food absolutely delicious. Valet is pricy, but incredibly convenient being open 24 hrs and also quick, so worth the daily rate to avoid parking fees in a garage. The hotel is in perfect walking distance to Rocket Arena. I would stay here again in a heartbeat."

"Very nice staff"

"This is the only hotel to stay at when you’re in Cleveland. Shaquille is amazing! "