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"The staff are super friendly and helpful, and I can’t emphasize enough how kind they were. The property on the other hand is kinda rough with old appliances/tvs and no tv guide. The breakfast was an extra charge, and the area was kinda out of the way for what was charged. Also, this is not a comment on my rating of the place merely a note for people considering staying there; the few shops that were nearby weren’t open. "

"Spacious and comfortable room in a great location. The only comment is that you need to be around when housekeeping is passing, otherwise your room would not be cleaned"

"Room wasn't cleaned had to switch. Water leaking from ceiling all around the building. Trash sitting outside of rooms all night. Stinking hallways. Dirty pool. "

"I didn’t know where the gym was. Room was very clean but the refrigerator smelled like cigarette smoke. My clothes smelled like it when I got home as well. Check in was delayed to rooms not being ready. I was late for my appointment."

"Great place to stay in the heart of Cleveland! "

"Pillows are awfully hard and mattresses are not as comfy as other Holiday Inns "

"Good clean location "

"There are shops inside and a bar with food. "

"Usually we stay a few blocks closer to the arena, but the the prices were way too high when we went, the price for a room here was more reasonable. The room was nice, AC was nice and cool and everything you'd expect from a $250 room on a weekend was there. Would definitely stay here again. "