Search Spa Hotels in Northeast Ohio

"This place needs a serious makeover"

"my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning"

"Gaberlle was nice the lady at the front desk over all stay was great "

"Very comfortable room, everything worked. Good location for exploring downtown. The 5.30pm kick back with free food and drinks was a real bonus."

"Very good breakfast "

"I especially liked all the art, the paintings and installations."

"Beautiful building, and some of the staff was very friendly, but it’s expensive, the rooms need refreshing and cleaning. The glass ceiling was leaking, the room service was expensive and not good. "

"Bathroom is huge with dual sinks, bedrooms could use a facelift, some corners of the bathroom were dirty, great location"

"We had a great time. Great room. Fantastic staff"