"I have stayed here twice and both times I have pre-paid for my stays only to have this front desk charge my credit card $309. It’s like these people don’t know how to put an authorized hold on cards vs actually charging them! They also don’t take any charges from that “deposit” they just charge you for it then charge your card again for every charge incurred. Will NEVER STAY HERE AGAN"
"The room was great once we got there but definitely wouldn’t have been happy to pay extra for the upgrade if that was it. Our room wasn’t ready on arrival so we went up to get our massage that we had rebooked during the week while we waited only to find that they hadn’t booked it so we had to wait 3 hours to get another appointment. The staff at the pool where rarely there so we were only able to enjoy 3 cocktails in the 3 hours we were there"
"Great Hotel, we had no of the newly refurbished rooms and it was lovely, beds super comfy. Approx. 15 min walk to the Viaduct, restaurant area or a $10 Uber ride. "