Indoor pool, open 9 AM to 9 PM, pool umbrellas

Reviews of Holiday Inn Express Hotel & Suites in North East (Erie), an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1006 reviews" "
Rating 8 - Good. 236 out of 1006 reviews" "
Rating 6 - Okay. 78 out of 1006 reviews" "
Rating 4 - Poor. 35 out of 1006 reviews" "
Rating 2 - Terrible. 43 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff very friendly
Stayed 1 night in May 2024
Response from hiexnortheast on 24 May 2024
Dear Michael,Thank you for taking the time to share such a great review with the online community! I am very happy to hear that you had a great stay with us. The comfort of our rooms is something that we know is very important for our guests and I am very happy that you were able to relax and unwind during your time here with us. I will make sure to pass along your kind words to my housekeeping department so they know what a wonderful job they did. If you find yourself in the area don't hesitate to stop by and see us!Sincerely,Jay Shah

10/10 Excellent

Marcos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 2 nights in May 2024
Response from hiexnortheast on 19 May 2024
Dear Marcos,Thank you for taking the time to share such a wonderful review with the entire online community! It is great to hear such positive feedback from someone who has spent so much time with us. I will make sure that I relay your review to our entire staff so they know what an outstanding job they have done in earning your trust and your loyalty. Thank you for sharing such a great review and I sincerely look forward to your next visit!Sincerely,Jay Shah

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool makes this hotel a must for family travel stops, the rooms are clean, spacious and up scale amenities including keurig machines, and name brand complimentary hygiene supplies and complimentary breakfast was great with a full and appealing menu for all appetites. A few noticed blemishes in hotel maintenance, and lack of activity around the property but overall would stay again and recommended to anyone travelling the area with kids
Stayed 1 night in May 2024
Response from hiexnortheast on 16 May 2024
Dear Eugene,Thank you for sharing your experience and for recognizing the exceptional customer service you received during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am pleased that you had an opportunity to enjoy our indoor water recreation park. We love all the wonderful reviews on this new amenity we have added to this Hotel for our guest. We appreciate your business and we look forward to your return.SincerelyJay Shah

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from hiexnortheast on 18 May 2024
Dear Varun,Thank you so very much for your compliments and high praise of the Holiday Inn Express North East Team. Our amazing associates definitely separate us from the competition and provide authentic hospitality to all of our guests. We truly value and appreciate your five star reviews and sharing your experience with us.Sincerely,Jay Shah

10/10 Excellent

Shelby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool! Great continental breakfast! Our room was so spacious. Would recommend!!
Stayed 1 night in May 2024
Response from hiexnortheast on 16 May 2024
Dear Shelby,We value our guest feedback and appreciate the 5 star review. I am pleased that you commented on how professional and accommodating the team is, at the Holiday Inn Express North East. Our culture is making sure every guest leaves with a wow experience. We thank you for your business and for your loyalty to the IHG Brand. We look forward to your return the next time you are in our area.Sincerely,Jay Shah

10/10 Excellent

Ellen

Travelled with partner
Wonderful breakfast! Great pool. Some noise from close freeway.
Stayed 1 night in May 2024
Response from hiexnortheast on 13 May 2024
Dear Ellen,Thank you for taking the time to share such a great review with the online community! I am very happy to hear that you had a great stay with us. The comfort of our rooms is something that we know is very important for our guests and I am very happy that you were able to relax and unwind during your time here with us. I will make sure to pass along your kind words to my housekeeping department so they know what a wonderful job they did. If you find yourself in the area don't hesitate to stop by and see us!Sincerely,Jay Shah

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable Breakfast was great
Stayed 1 night in May 2024
Response from hiexnortheast on 8 May 2024
Dear Herbert,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.Sincerely,Jay Shah

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from hiexnortheast on 8 May 2024
Dear Daniel,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is a significant; we definitely thank such as yourself for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!Sincerely,Jay Shah

8/10 Good

Catherine

Stayed 1 night in May 2024

2/10 Terrible

Ashley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My daughter was assaulted by a staff member and when I told the manager it was brushed under the rug my daughter is 11 years old this was a very serious and concerning matter for me it should have been to anyone
Stayed 2 nights in May 2024
Response from hiexnortheast on 5 May 2024
Dear Ashley,Thank you very much for your recent stay with us. Foremost, please accept our sincere apologies for any shortcomings you experienced with our staff and your room accommodation. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.Sincerely,Jay Shah

10/10 Excellent

Raquel, Northumberland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and friendly definitely recommend checking the hotel out. We will definitely be back.
Stayed 2 nights in Apr 2024
Response from hiexnortheast on 5 May 2024
Dear Raquel,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results. Sincerely,Jay Shah

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable. Very noisy.
Stayed 1 night in May 2024
Response from hiexnortheast on 3 May 2024
Dear Judy,Our mission statement at the Holiday Inn Express North East, PA is to be the "cleanest and friendliest" hotel and we are thrilled you were able to experience our dependable & reliable hospitality. Thank you so much for your personal endorsement, it is truly appreciated!Sincerely,Jay Shah

10/10 Excellent

Adam

Travelled with group
Liked: Amenities
Clean. Friendly staff.
Stayed 2 nights in Apr 2024
Response from hiexnortheast on 29 Apr 2024
Dear Adam,We value our guest feedback and appreciate the 5 star review. I am pleased that you commented on how professional and accommodating the team is, at the Holiday Inn Express North East. Our culture is making sure every guest leaves with a wow experience. We thank you for your business and for your loyalty to the IHG Brand. We look forward to your return the next time you are in our area.Sincerely,Jay Shah

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from hiexnortheast on 2 May 2024
Dear Jordan,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area. Sincerely,Jay Shah

8/10 Good

Wanda Ann

Stayed 1 night in Apr 2024
Response from hiexnortheast on 18 May 2024
Dear Wanda Ann,We are delighted to hear we exceeded your expectations and executing our mission statement of being the cleanest and friendliest hotel in North East PA. We certainly appreciate your high praises of being the model Holiday Inn Express for the entire brand and look forward to welcoming you back as our guest in the future! Thank you for taking your valuable time to share your experience with us, it is truly appreciated.Sincerely,Jay Shah

10/10 Excellent

christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A on 28 Apr 2024
We appreciate you sharing your experience with us and for the 5 star review. I am pleased that you enjoy our friendly hospitality. We look forward to welcoming you back next time your in our area! Sincerely, Amber E. Assistant General Manager.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The room was nice. The bed was comfortable.
Stayed 1 night in Apr 2024
Response from hiexnortheast on 25 Apr 2024
Dear Valued Guest,We value our guest feedback and appreciate the 5 star review. I am pleased that you commented on how professional and accommodating the team is, at the Holiday Inn Express North East. Our culture is making sure every guest leaves with a wow experience. We thank you for your business and for your loyalty to the IHG Brand. We look forward to your return the next time you are in our area.Sincerely,Jay Shah

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from hiexnortheast on 26 Apr 2024
Dear Mary,Our mission statement at the Holiday Inn Express North East, PA is to be the "cleanest and friendliest" hotel and we are thrilled you were able to experience our dependable & reliable hospitality. Thank you so much for your personal endorsement, it is truly appreciated!Sincerely,Jay Shah

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly
Stayed 1 night in Apr 2024
Response from hiexnortheast on 25 Apr 2024
Dear Cassandra,Thank you for the 5 star review and your feedback. I greatly appreciate your comments on how clean everything was and how much you love our hotel...We want our guest to feel welcomed and at home. Our complimentary hot breakfast is a great way to start your day out. The staff in that Department work very hard at keeping everything fresh and filled, we appreciate your business and look forward welcoming you back the next time you are in our area.Sincerely,Jay Shah

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from hiexnortheast on 13 May 2024
Dear Robert,Thank you for taking the time to share such a wonderful review with the online community! It is great to hear all of the wonderful things you have to say about your time here with us. The best compliment a guest can pay to a hotel is that you would recommend us to anyone and we very sincerely appreciate it. I know my staff will be delighted when I share your kind words with them. Our number one goal is to make our guests feel at home and it is great that we were able to do that for you. Thank you for such a great review and I hope to see you again soon!Sincerely,Jay Shah

6/10 Okay

Cherilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice that hotel was close to the interstate. We were woke. Up at 5:30am to what we thought was someone pounding on the door, but it was banging from people walking above us and closing their door. Room was clean and spacious. Checking in was easy and employee was friendly.
Stayed 1 night in Apr 2024
Response from A on 23 Apr 2024
Thank you for taking the time to comment on your stay with us. Our housekeeping staff works hard to keep this property clean and they are pleased that you noticed. We certainly hope to see your again and be safe in your travels. Will be sure to share with the staff!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy my stay
Stayed 1 night in Apr 2024
Response from A on 22 Apr 2024
We appreciate you sharing your experience with us and for the 5 star review. I am pleased that you enjoy our friendly hospitality, and your time here at the Holiday Inn!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jakub at the desk was very helpful and efficient and the hotel has a great pool, hot tub and sauna. Great location.
Stayed 1 night in Apr 2024
Response from Justin G. General Manager on 20 Apr 2024
Dear Andrew,On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our Staff’s efforts and takes the times to say thank you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Justin G General Manager on 20 Apr 2024
Dear Wayne,We cannot thank you enough for your five-star reviews and truly appreciate you taking your valuable time to share your experience with us. Our team takes great pride in being the cleanest and friendliest hotel in the North East, PA area and was elated to hear you experienced that as well with our amazing associates.

10/10 Excellent

Royce

Travelled with partner
The friendly environment
Stayed 1 night in Apr 2024
Response from Justin G. General Manager on 19 Apr 2024
Dear Royce,We cannot thank you enough for your five star reviews and truly appreciate you taking your valuable time to share your experience with us. Our team takes great pride in being the cleanest and friendliest hotel in the North East, PA area and was elated to hear you experienced that as well with our amazing associates.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the highway. Great recommendations for local dining.
Stayed 1 night in Apr 2024
Response from Justin G. General Manager on 18 Apr 2024
Dear Cheryl,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is significant; we thank you for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice stay.
Stayed 2 nights in Apr 2024
Response from Justin G. General Manager on 15 Apr 2024
Dear Natalie,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is significant; we thank you for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast. So clean!
Stayed 1 night in Apr 2024
Response from Justin G. General Manager on 16 Apr 2024
Dear Jessica,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.

6/10 Okay

Jessica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hot tub was not hot and they were not strict about little kids in the hot tub so I could not relax
Stayed 1 night in Apr 2024
Response from Justin G. General Manager on 15 Apr 2024
Dear Jessica,Thank you for writing us a review. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities, and the location of the hotel. Most importantly, we would like to apologize for any disturbance you have experienced during your stay. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

10/10 Excellent

Marta

Stayed 1 night in Apr 2024
Response from hiexnortheast on 2 May 2024
Dear Marta,Thank you for ranking us the best compared to other hotels you have visited. It takes a team and we really have some wonderful employees who enjoy our guests. We appreciate your encouragement of others to stay here too. We hope to see you again and be safe in your travels.Sincerely,Jay Shah

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of lake Erie. Great staff Wonderful breakfast!
Stayed 2 nights in Apr 2024
Response from Justin G. General Manager on 11 Apr 2024
Dear Mary,We truly appreciate your five-star review and sharing your experience with us. Thank you for acknowledging our commitment to excellent service and amazing associates. We look forward to welcoming you back as our guest in the future.

6/10 Okay

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No hot water. We wanted told the staff and they said it was because so many people were using the showers at the same time.
Stayed 1 night in Apr 2024
Response from Justin G. General Manager on 9 Apr 2024
Dear Alexandra,Thank you very much for your recent stay with us. Foremost, please accept our sincere apologies for any shortcomings you experienced with our staff and your room accommodation. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Justin G. General Manager on 9 Apr 2024
Dear David,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude and the room was in poor condition with stains on the floor. The room smelled like smoke when the heat was on. Most of the doors to the rooms had scratches on them like they were broke into! I did not feel safe or welcomed. This was one of the worst hotels I have ever stayed in. I will not ever stay here again.
Stayed 1 night in Apr 2024
Response from Justin G General Manager on 7 Apr 2024
Dear Danielle,Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying with us, and we hope to have an opportunity to serve you again.

10/10 Excellent

Michael

Travelled with family
Attentive staff, very clean hotel. We will definitely be back
Stayed 1 night in Apr 2024
Response from Justin G. General Manager on 7 Apr 2024
Dear Valued Guest,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is a significant; we definitely thank such as yourself for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!

8/10 Good

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice for the little kids during the week when it wasn't as busy. Friday there were bigger kids who were a little too rough around the little kids in the pool.
Stayed 2 nights in Mar 2024
Response from Justin G. General Manager on 7 Apr 2024
Dear Wendy,Thank you for sharing your experience and for recognizing the exceptional customer service you received during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am pleased that you had an opportunity to enjoy our indoor water recreation park. We love all the wonderful reviews on this new amenity we have added to this Hotel for our guests. We appreciate your business and we look forward to your return.

8/10 Good

melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful family time at the hotel .pool was wonderful and the kids loved it only negative I could say is I wish the water was a little warmer for the little ones...and nana lol
Stayed 1 night in Apr 2024
Response from Justin G General Manager on 5 Apr 2024
Dear Melissa,Thank you for sharing your experience! I have posted this review for all of the team to review as an exceptional job! We are so happy you chose our hotel to be your home away from home during the Holiday!

8/10 Good

melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice family time enjoyed the pool wish it was a little warmer
Response from Justin G General Manager on 5 Apr 2024
Dear Melissa,Thank you so much for staying with us and your wonderful review of your stay. Our staff takes great pride in providing our guests with memorable lodging experiences. We realize that there are many choices when considering lodging and travel. Please come visit us again soon.

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here a lot the kids love the pool and slide plus the rooms are always clean we have never had any issues with our stays. The staff are so friendly, the breakfast is always good and lots to choose from so special thanks to the staff who put that together in the mornings. Will be back aging as we come twice a year for a family getaway.
Stayed 2 nights in Mar 2024
Response from Justin G. General Manager on 1 Apr 2024
Dear Kevin,Thank you for taking the time to share such a wonderful review with the entire online community! I am very happy to hear that you had such a great time during your visit. Honest recommendations from our guests are very important to a hotel and I am happy to hear that we were able to earn yours. I will make sure to share your review with our entire staff so they know what a wonderful job they were able to do for you in making sure that your room was clean and that you felt right at home. Thank you for sharing such a wonderful review and I look forward to your next visit!

10/10 Excellent

Thalia

Nice place to stay with pool an slide for kids. But hotel is pretty much in middle of no where. They do have a family restaurant right in front though! Have to drive 15-20mins into Erie for stores & things to do etc..
Stayed 1 night in Mar 2024
Response from Justin G. General Manager on 1 Apr 2024
Dear Thalia,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.

10/10 Excellent

Rachel

Stayed 2 nights in Mar 2024
Response from Justin G. General Manager on 19 Apr 2024
Dear Rachel,We cannot thank you enough for your five-star reviews and truly appreciate you taking your valuable time to share your experience with us. Our team takes great pride in being the cleanest and friendliest hotel in the North East, PA area and was elated to hear you experienced that as well with our amazing associates.

8/10 Good

Tom

Travelled with family
Liked: Staff & service, amenities
Conveniently located and very nice and hard working breakfast staff. Room needs maintenance as the window seals are broken creating a fogged over glass. Bathroom stool seat in poor condition.
Stayed 1 night in Mar 2024
Response from Justin G. General Manager on 29 Mar 2024
Dear Tom,Thank you for sharing your experience with our online community! I am so glad that your stay with us was pleasant. Our staff is dedicated to providing guests with a friendly and welcoming stay! I hope you will come to stay with us again when your travels bring you our way!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff!
Stayed 1 night in Mar 2024
Response from Justin G. General Manager on 28 Mar 2024
Dear John,Thank you for the amazing review! Our employees do genuinely care for our guests and it does show. Coming from a frequented traveler like yourself, a review such as yours is an honor. We wish you safe travels in the future and hope to see you back next time you are in the area.

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing around; sits in the middle of nowhere. Great bar/restaurant across the parking lot. But besides that; great stay and wonderful staff.
Stayed 3 nights in Feb 2024
Response from Justin G. General Manager on 25 Mar 2024
Dear Mike,Thank you so very much for your compliments and high praise of the Holiday Inn Express North East Team. Our amazing associates separate us from the competition and provide authentic hospitality to all of our guests. We truly value and appreciate your five star reviews and sharing your experience with us.

2/10 Terrible

christine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justin G. General Manager on 28 Mar 2024
Dear Valued Guest,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.

10/10 Excellent

Sherry

Stayed 1 night in Mar 2024
Response from Justin G. General Manager on 13 Apr 2024
Dear Sherry,We appreciate your review of our hotel. We are pleased that you enjoyed our amenities and we hope to see you again soon.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and clean
Stayed 1 night in Mar 2024
Response from Justin G General Manager on 25 Mar 2024
Dear Tracey,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.

10/10 Excellent

Tiesha

Travelled with family and small children
Liked: Cleanliness, amenities
Love it
Stayed 1 night in Mar 2024
Response from Justin G. General Manager on 25 Mar 2024
Dear Tiesha,Thank you so much for staying with us and your wonderful review of your stay. Our staff takes great pride in providing our guests with memorable lodging experiences. We realize that there are many choices when considering lodging and travel. Please come visit us again soon.

10/10 Excellent

Tammy

Stayed 1 night in Mar 2024
Response from Justin G. General Manager on 13 Apr 2024
Dear Tammy,We truly appreciate your five-star review and sharing your experience with us. Thank you for acknowledging our commitment to excellent service and amazing associates. We look forward to welcoming you back as our guest in the future.

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet with friendly staff
Stayed 3 nights in Mar 2024
Response from Justin G. General Manager on 21 Mar 2024
Dear Valued Guest,Thank you for sharing your experience and for recognizing the exceptional customer service you received during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am pleased that you had an opportunity to enjoy our indoor water recreation park. We love all the wonderful reviews on this new amenity we have added to this Hotel for our guest. We appreciate your business and we look forward to your return.