Aerial view

Reviews of The White Mountain Hotel & Resort

4 out of 5
The White Mountain Hotel & Resort
87 Fairway Drive, North Conway, NH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 572 out of 894 reviews" "
Rating 8 - Good. 239 out of 894 reviews" "
Rating 6 - Okay. 55 out of 894 reviews" "
Rating 4 - Poor. 20 out of 894 reviews" "
Rating 2 - Terrible. 8 out of 894 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Amenities
The hotel lies in a very pristine surroundings and offers quite but stimulating activities
Stayed 1 night in May 2024
Response from Carol Sullivan, Owner on 16 May 2024
Thank you for sharing Daniel and we hope to see you again soon.

10/10 Excellent

mark

Travelled with partner
Liked: Amenities, property conditions & facilities
We loved this hotel. It's beautiful. Love love the pool and sauna and fire pit. Staff was awesome. Rooms are beautiful.. would def stay here again .
Stayed 2 nights in Apr 2024
Response from Carol Sullivan, Owner on 1 May 2024
We are glad you LOVED your stay, and so pleased that our team exceeded your expectations. We look forward to seeing you again soon.

10/10 Excellent

Heidi M

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying at the property. We enjoyed our stay both times. The resort is slightly off the beaten path (which we love) yet convenient to everything. The room was nice and clean and the food was really good. We’ll be back.
Stayed 1 night in Apr 2024
Response from Carol Sullivan, Owner on 22 Apr 2024
Thank you for staying with us Heidi and thank you for your positive feedback. We can't wait to welcome you back.

10/10 Excellent

ashly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carol Sullivan, Owner on 3 Apr 2024
Thank you for sharing your 5-star review with others

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, the room was nice, the bar area was really quiet and a nice place to sit and just hang and talk and the bartender was extremely friendly. The room as I said was nice, clean, liked that they had robes and slippers, but the only complaint I have, which may seem petty, but it really bothered us, was that you had to get out of bed to shut off the lights. It may seem like a small thing, but if you’re all tucked in and comfy, reading or whatever and done, you have to get out of bed to shut off the lamp because the shut off switch is too high. The other thing, the service at breakfast wasn’t so friendly, all the staff seemed annoyed, like they didn’t want to be there.
Stayed 1 night in Mar 2024
Response from Carol Sullivan, Owner on 3 Apr 2024
Thank you for sharing Linda and we are aware of the high light switches bedside. We are working on a solution and appreciate your feedback. I will share your breakfast concerns with our team leaders and appreciate your feedback, as customer service is our #1 goal!

10/10 Excellent

gerard, Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Carol Sullivan, Owner on 3 Apr 2024
Thank you for your 5-star review

10/10 Excellent

michael, mashpee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. The rooms are pretty amazing. Beds are great. Great showers. Pool and hot tub are warm and hot. The game room could use better games and ones that work. Food was good at the tavern. This was our third time stay and will be back.
Stayed 4 nights in Feb 2024
Response from Carol Sullivan, Owner on 3 Apr 2024
Thanks for sharing Michael. Glad you enjoyed your stay.

10/10 Excellent

Elaina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, updated, great views and a wonderful breakfast!
Stayed 2 nights in Feb 2024
Response from Carol Sullivan, Owner on 3 Apr 2024
Thanks for your wonderful review.

10/10 Excellent

Hana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Feb 2024
Response from Carol Sullivan, Owner on 3 Apr 2024
Thanks for sharing Hana.

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT HOTEL!!!
Stayed 2 nights in Feb 2024
Response from Carol Sullivan, Owner on 3 Apr 2024
Thanks for sharing Joel. Glad you loved your stay!

10/10 Excellent

Iliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!Very satisfying!
Stayed 2 nights in Feb 2024
Response from Carol Sullivan, Owner on 3 Apr 2024
Thanks for sharing lilya

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice Restaurant we had soup for dinner was cold Breakfast they gave us the wrong food Walls are very thin could hear allot especially someone getting sick all night . Things happen but overall it was A very nice place to stay .
Stayed 1 night in Feb 2024
Response from Carol Sullivan, Owner on 3 Apr 2024
Thanks for sharing feedback and I"m sorry about Breakfast problems. We are hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Carol Sullivan, Owner on 3 Apr 2024
Thanks for sharing

10/10 Excellent

Brooke

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Will definitely be back again
Stayed 2 nights in Jan 2024
Response from Carol Sullivan, Owner on 29 Jan 2024
So pleased you enjoyed your stay Brooke and thank you for sharing with other travelers your wonderful experience.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming and a great escape from the norm. Breakfast was really good and the staff was excellent.
Stayed 2 nights in Jan 2024
Response from Carol Sullivan, Owner on 29 Jan 2024
Thanks for sharing Terry. So pleased you enjoyed your stay and the included breakfast. We are so happy to offer a full cooked to order breakfast as part of your stay.

10/10 Excellent

Maria Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Carol Sullivan, Owner on 29 Jan 2024
Thank you for sharing your 5-Star Review

10/10 Excellent

Maria Luisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of heaven here in earth
Stayed 3 nights in Jan 2024
Response from Carol Sullivan, Owner on 29 Jan 2024
Oh, I love it! "A bit of heaven here on earth". Thanks for sharing with other travelers.

10/10 Excellent

Lisa

It is real nice comfortable place to stay. Very clean rooms and warm. The pantry for coffee and tea. Is wonderful idea.
Stayed 2 nights in Jan 2024
Response from Carol Sullivan, Owner on 29 Jan 2024
Thank you Lisa and so pleased that you enjoyed your stay and the new Guest Beverage Pantries...they have gotten rave reviews. Thanks for sharing.

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024
Response from Carol Sullivan, Owner on 15 Jan 2024
Thank you for sharing your 5-star review with other travelers.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Carol Sullivan, Owner on 11 Jan 2024
Thank you for sharing your 5-star review Michael

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Carol Sullivan, Owner on 8 Jan 2024
Thank you for sharing your 5-star experience with other travelers.

10/10 Excellent

Ela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very well maintained, spot clean and newly renovated. The restaurant has many options and the breakfast was complimentary. We didn’t use the outside heated pool but it was open. As commonly in this area, when the hot water was used in multiple locations, the temperature wasn’t high enough for a shower. Other than that, we will definitely return.
Stayed 5 nights in Dec 2023
Response from Carol Sullivan, Owner on 3 Jan 2024
Thanks for sharing and we are glad that you enjoyed the resort. We are working on the water temperature, so thank you for that.

8/10 Good

Maria

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Carol Sullivan, Owner on 8 Jan 2024
Thank you for sharing Marie.

8/10 Good

Sharon, North Andover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is nicely located with great Mountain View’s. It was neat and clean and the pool and hot tub were well maintained. Very good restaurant and lively bar!
Stayed 5 nights in Dec 2023
Response from Carol Sullivan, Owner on 3 Jan 2024
Thanks for sharing Sharon and so pleased you enjoyed your stay at our mountain Resort. Hope to see you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Carol Sullivan on 3 Apr 2024
Thanks for sharing your 5-star review.

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! The best around :)
Stayed 2 nights in Dec 2023
Response from Carol Sullivan, Owner on 18 Dec 2023
So pleased that you enjoyed your stay and our property.Thank you for sharing.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Carol Sullivan, Owner on 3 Apr 2024
Thanks for sharing Steven.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be returning!
Stayed 2 nights in Nov 2023
Response from Carol Sullivan, Owner on 18 Dec 2023
So pleased you enjoyed your stay!

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and the dining room. The beds were not too comfortable and the sheets felt and sounded like sandpaper. There is very little sound proofing, so it was rather loud all night both nights. Otherwise, it is a lovely place. Love the coffee/water areas in each floor and the lobby in the morning was very cozy with a cup of coffee.
Stayed 2 nights in Nov 2023
Response from Carol Sullivan, Owner on 17 Nov 2023
Thank you for sharing Melissa and so pleased that you enjoyed your stay overall. The mattresses are brand new, but I am indeed sorry that they were uncomfortable for you. Glad you liked the new Beverage Pantries as well.

6/10 Okay

Tyler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Carol Sullivan, Owner on 13 Nov 2023
Thanks for sharing.

8/10 Good

Pat

Travelled with group
Liked: Cleanliness, staff & service, amenities
Due to Wi-Fi issues it was difficult to book breakfast and dinner. Salmon was overcooked
Stayed 1 night in Nov 2023
Response from Carol Sullivan, Owner on 13 Nov 2023
Thank you for your feedback Pat. Our team worked diligently on Friday to resolve the Wi-Fi issue that was a result of a carrier outage, not the White Mountain Hotel. We appreciate your understanding and thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean and relaxing. Room was well appointed, comfortable and clean. Great bathroom with an excellent shower. The Ledges Restaurant was excellent all around. Joe our waiter was superb, food was delicious. Amenities are nice. The pool was heated and the temperature was perfect, the hot tub could use a bit of repair but still a positive experience and the sauna and fitness room were all lovely. An over all pleasant stay. We will return.
Stayed 1 night in Nov 2023
Response from Carol Sullivan, Owner on 6 Nov 2023
Thank you for sharing your review and we are so pleased that you enjoyed the resort and all of our amenities. Especially the new saunas.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amenities. Staff extremely friendly and helpful. Wish we had been able to stay longer. Will definitely return!
Stayed 1 night in Oct 2023
Response from Carol Sullivan, Owner on 6 Nov 2023
Thanks for sharing Lisa and we look forward to your return visit.

10/10 Excellent

Nancy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful views!
Stayed 1 night in Oct 2023
Response from Carol Sullivan, Owner on 6 Nov 2023
I agree Nancy, the views are spectacular and will never change here at the White Mountain Hotel.

10/10 Excellent

claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was very good!
Stayed 1 night in Oct 2023
Response from Carol Sullivan, Owner on 6 Nov 2023
Thank you for sharing Claudia. So pleased you enjoyed Ledges Restaurant.

10/10 Excellent

Denise

Stayed 1 night in Oct 2023
Response from Carol Sullivan, Owner on 17 Nov 2023
Thank you for sharing Denise.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing stay at the White Mountain Hotel. Beautiful room with a mountain view and the food was delicious. The hotel was recommended by our son who has stayed there with his family and it did not disappoint!
Stayed 2 nights in Oct 2023
Response from Carol Sullivan, Owner on 6 Nov 2023
Thanks for sharing Debra. So happy you enjoyed the mountain views and dining experience with us. Our kitchen team is really knocking it out of the park.

8/10 Good

Avikhael

Stayed 1 night in Oct 2023
Response from Carol Sullivan, Owner on 25 Oct 2023
Thank you for sharing your review.

6/10 Okay

Vincent

Liked: Cleanliness, property conditions & facilities
Jacuzzi don’t work time enough to use
Stayed 1 night in Oct 2023
Response from Carol Sullivan, Owner on 25 Oct 2023
Thanks for sharing. I'm sorry if there was a problem with the Hot Tub, it has now been fixed.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway
This is an outstanding place that makes great use of its beautiful natural setting. It’s a 24-hour pleasure: delicious meals, friendly service, nice amenities and activities like the pool and pickle ball, clear maps of nearby hiking trails, and comfortable beds and rooms to recharge in.
Stayed 2 nights in Sep 2023
Response from Carol Sullivan, Owner on 25 Oct 2023
Thank you for sharing. So glad you enjoyed your stay with us.

10/10 Excellent

Steve

Travelled with family
Great place, nice location, friendly, helpful people.
Stayed 1 night in Oct 2023
Response from Carol Sullivan, Owner on 11 Oct 2023
Thank you for sharing your 5-star review Steve

10/10 Excellent

michael, mashpee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. Rooms are great. Pool and hot tub are great. Hot tub could be updated but works and is hot. Good is great and staff as well.
Stayed 4 nights in Oct 2023
Response from Carol Sullivan, Owner on 6 Nov 2023
Thanks for sharing Michael. We are working on the hot tub update to get a solution in place for that. Thanks for the feedback .

10/10 Excellent

Christine

Stayed 1 night in Oct 2023
Response from Carol Sullivan, Owner on 6 Nov 2023
Thanks for sharing your 5-star review Christine. We really do appreciate it.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very nice pool, service very good. Wonderful location.
Stayed 2 nights in Oct 2023
Response from Carol Sullivan, Owner on 11 Oct 2023
Thank you for sharing Richard. So pleased to read you enjoyed your stay and the services from our team.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, tucked-away property...yet, only a 10 minute drive into town. Lots of trails & scenic overlooks nearby, too.
Stayed 1 night in Oct 2023
Response from Carol Sullivan, Owner on 11 Oct 2023
Thank you for sharing Laura. So pleased you enjoyed our peaceful mountain location.

10/10 Excellent

Augusto

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Carol Sullivan, Owner on 11 Oct 2023
Thank you for sharing you positive review.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carol Sullivan, Owner on 4 Oct 2023
Thank you for sharing your review.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Carol Sullivan, Owner on 4 Oct 2023
Thank you for your excellent Review Linda and thank you or sharing with other travelers.

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel for a one night stay during our roadtrip. Unfortunately we were too early for the fall colours - but I can imagine they are spectacular from this hotel. Lovely touches at this hotel but be sure to book ahead for breakfast and dinner as they book up fast!! Unfortunately we didn't get to use the pool due to bad weather. The hot tub looked a bit tired. Good breakfast but not a buffet.
Stayed 1 night in Sep 2023
Response from Carol Sullivan, Owner on 4 Oct 2023
Thank you for sharing Linda and we hope you did get to see some colors during your travels. You can never predict Mother Natures, that's for sure. We are planning to renovate the hot tub, and thank you for your feedback on that.