Property amenity
Check availability

Reviews of Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel

3.5 out of 5
Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel
4831 Tanger Outlet Blvd, North Charleston, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 444 out of 845 reviews" "
Rating 8 - Good. 223 out of 845 reviews" "
Rating 6 - Okay. 96 out of 845 reviews" "
Rating 4 - Poor. 45 out of 845 reviews" "
Rating 2 - Terrible. 37 out of 845 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Freda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a terrible a damp smelly odor. The lobby and lounge area seem to be update but, I would prefer the room I’m actually sleeping in match with the rest of the hotel. I was very disappointed and would not recommend this property. The members of guest services were really nice.
Stayed 1 night in May 2024

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating as i have a broken foot. Room was very comfortable and immaculate. Would definitely recommend this place.
Stayed 1 night in May 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lower floors are exposed to noise from the lobby and bar area of the facility.
Stayed 2 nights in Apr 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay
Stayed 2 nights in May 2024

6/10 Okay

Cheryl, Tulsa

Travelled with group
Liked: Staff & service
Disliked: Amenities
The bathroom door wouldn't close, there was paint missing at the bottom and top of the door, the soap holder in the shower was completely rusted out. they've added soap dispensers so why not remove the rusted out soap holder. The shower drain was clogged so the shower water pooled and spilled out onto the floor. I was happy to have a microwave and fridge as the food at the restaurant was basic at best. The front desk and house keeping staff were friendly and I enjoyed the ice water at the front lobby. The pool is much smaller than the pictures would indicate, and it's in the front of the hotel near the street. The beds were comfortable, but the headboards were scratched up. I did like that the hotel had an airport shuttle, the actual reason we chose it, but I had to take an Uber/Lyft to the airport as the shuttle was gone when I needed to leave for the airport. No big deal, but that was one of the strong points. The outlet mall is very close, but after all of the walking we did at the event we went to, I was too tired to walk over. It says the shuttle will take you local within 3 miles, but we never saw the shuttle when we were ready to head out. Uber/ Lyft to Downtown was @ $17-25. Sometimes they tried to be more, but if you have both apps, you can find the best pricing. We did have a good time in Charleston, but when we go back, we'll probably stay somewhere else.
Stayed 3 nights in Apr 2024

10/10 Excellent

Katrena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Marie

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Hassan

Liked: Property conditions & facilities
Bathroom floor very slippery
Stayed 2 nights in Apr 2024

10/10 Excellent

Levance

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel all around.
Stayed 1 night in Apr 2024

8/10 Good

Latiana

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were arguing upon arrival. Headboard was worn with tears. Other than that, decent experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was absolutely fantastic
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Highly satisfied
Stayed 1 night in Apr 2024

10/10 Excellent

Katina

Stayed 1 night in Apr 2024

10/10 Excellent

Dinita, Hopkins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in walking distance to shopping and restaurants.
Stayed 1 night in Apr 2024

6/10 Okay

Lamesha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed my stay and the location made it even better. I felt very safe and the hotel appeared to be clean. My only problem is I still can’t get in touch with any management regarding my deposit and it has been 2 weeks.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in great location.
Stayed 3 nights in Apr 2024

8/10 Good

Reina

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Close tl nearly everything.
Stayed 1 night in Apr 2024

10/10 Excellent

lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only thing we were not thrilled with was the sliding bathroom door did not close completely. there was a 1-2 inch gap which did not provide privacy.
Stayed 2 nights in Apr 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Free airport shuttle. Decent property. Clean. The staff are helpful and very pleasant. The room had a damp musty smell and the mattress is not the most comfortable but I slept well.
Stayed 1 night in Apr 2024

10/10 Excellent

Laurel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Matt, General Manager on 22 Mar 2024
Thank you for your survey response.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 4 nights in Mar 2024
Response from Matt, General Manager on 22 Mar 2024
Thank you for that great review. We look forward to hosting you again.

8/10 Good

Ashley

Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle from and to airport is a plus! Decent breakfast options was as well. The room had an older/musty smell but i loved having everything in the room ( coffee, tea, microwave, kitchenette area with refrigerator). Was a very spacious room.
Stayed 1 night in Mar 2024
Response from Matt, General Manager on 22 Mar 2024
Thank you for your kind comments. Unfortunately, you did arrive at a time that our HVAC chiller unit was not functioning properly. This lead to that mustiness you mentioned. It has been repaired and I apologize for that issue.

6/10 Okay

Dominique

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I didn’t like the fact that the rooms were so outdated. When we 1st walked in the room we instantly noticed dust all over the counter and mini fridge…also smears everywhere like housekeeping didn’t clean…went into the bathroom it was a huge rust stain on the outside of the tub…the people were extremely nice but the room unfortunately not so much…cleanliness is huge for me and my family
Stayed 1 night in Mar 2024
Response from Matt, General Manager on 22 Mar 2024
Dominique, I sincerely apologize for the condition of your room and your assessment of it in general. Cleanliness is typically something we score very high on, though some condition issues are being addressed - new headboards coming this year in all rooms and some upgraded features to lamps for example. I am relaying your comments to our team - engineering and housekeeping to let them know what you shared so this can be addressed. If you return, let us know in advance and we will make sure to V.I.P. your experience.

10/10 Excellent

Cammie

Stayed 2 nights in Mar 2024

4/10 Poor

Rachel

Business traveller
Disliked: Amenities, property conditions & facilities
Close to shopping and restaurants
Stayed 4 nights in Feb 2024
Response from Amy on 12 Mar 2024
Thank you for taking the time to share your feedback with us. Looks like we could have done better with your stay. If there is any specific feedback you would like to share with us to improve future stays please let us know.

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Staff was so courteous!!! Room was clean and beautiful !! I loved my stay!!!
Stayed 1 night in Mar 2024
Response from Amy on 12 Mar 2024
Thank you for the feedback. We hope to welcome you back in the near future!

6/10 Okay

Mary, Erie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy on 12 Mar 2024
Thank you for taking the time to share your feedback with us. Looks like we could have done better with your stay. If there is any specific feedback you would like to share with us to improve future stays please let us know.

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Old Furniture aesthetic. Headboard damaged and scratched. Overall room was clean but decor needs an update.
Stayed 3 nights in Feb 2024
Response from Amy on 12 Mar 2024
Thank you for taking the time to share your feedback with us. Looks like we could have done better with your stay. If there is any specific feedback you would like to share with us to improve future stays please let us know.

8/10 Good

Patricke

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The elevators need to be serviced as they dont provide for a secure experience
Stayed 2 nights in Jan 2024
Response from Amy on 12 Mar 2024
Thank you for the feedback. We hope to welcome you back in the near future!

8/10 Good

Michael

Travelled with family
Liked: Staff & service
Friendly and helpful staff. Great location. Nice bar area and restaurant. No free or discounted b-fast. The exercise room needs upgraded. It is a reasonably priced hotel.
Stayed 5 nights in Feb 2024
Response from Amy on 12 Mar 2024
Thank you for the feedback! We are making a note of your comments and look forward to welcoming you back in the near future!

4/10 Poor

Angelia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I like the cleanliness of the hotel. I didn’t like that my credit card was compromised and use to charge for item I never purchased. When I contacted the hotel I spoke with a male who said he would look into it and never called me back. I will not stay at this location again.
Response from Matt on 13 Mar 2024
Ms. Edwards, I am the General Manager at the Crowne Plaza and want to sincerely apologize for the billing error. We incorrectly billed your personal MC, but we did correct this error and this should be back in your account. The error posting was corrected on 2/5/24. I do not know right now who you spoke with, but it is unacceptable that you didn't get communication immediately.

10/10 Excellent

dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 4 nights in Jan 2024
Response from Amy on 12 Mar 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 Excellent

DIANAND

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again
Stayed 4 nights in Dec 2023
Response from Amy on 12 Mar 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the check-in process and the airport shuttle driver and convenience.
Stayed 1 night in Jan 2024
Response from Amy on 12 Mar 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful with questions and concerns
Stayed 3 nights in Jan 2024
Response from Amy on 12 Mar 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a concert at the Performing Arts Center and were able to take advantage of the free shuttle to get us back and forth. Staff was great and friendly.
Stayed 1 night in Jan 2024
Response from Amy on 12 Mar 2024
Thank you for the feedback. We hope to welcome you back in the near future!

8/10 Good

Esther

Business traveller
Liked: Cleanliness, staff & service
Temperature control in the room was blocked by heavy dresser
Stayed 4 nights in Dec 2023

8/10 Good

Veera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Amy on 12 Mar 2024
Thank you for the feedback. We hope to welcome you back in the near future!

6/10 Okay

Amanda

Business traveller
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall great property to stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and relaxed!
Stayed 1 night in Nov 2023

10/10 Excellent

Alecia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this property. We enjoyed the location, cleanliness and the staff. The only complaint/concern that we had was that we tried to turn up the thermostat since it was cold and it doesn't seem as if the room got any warmer. We didn't report it to the front desk, however. We just lived with it. :)
Stayed 2 nights in Oct 2023

10/10 Excellent

Jose, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023

10/10 Excellent

Deborah

Stayed 1 night in Nov 2023

10/10 Excellent

DAngela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect
Stayed 1 night in Oct 2023