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Reviews of Hampton Inn & Suites Bloomington - Normal

2.5 out of 5
Hampton Inn & Suites Bloomington - Normal
320 S Towanda Ave, Normal, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1009 reviews" "
Rating 8 - Good. 244 out of 1009 reviews" "
Rating 6 - Okay. 71 out of 1009 reviews" "
Rating 4 - Poor. 35 out of 1009 reviews" "
Rating 2 - Terrible. 17 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is old and tired, repairs are needed. Smoke detector had to have battery replaced at 3 AM. TV remote was difficult to use....maybe it needed a new battery too. Location was fine. Probably won't stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Berenice

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Staff were friendly and helpful. Check in and check out was very fast and easy. Pool and hot tub area was good.
Stayed 2 nights in May 2024

6/10 Okay

Laura

Travelled with family
Disliked: Staff & service, property conditions & facilities
The breakfast buffet was not attended well. We had breakfast at 7:30-7:45am and most items were already depleted and not refilled within at least the half hour we were there. The property definitely needs attention, carpets, furniture, paint etc…
Stayed 1 night in May 2024

6/10 Okay

Jody

Travelled with partner
Liked: Staff & service, amenities
The room was quiet and comfortable. We liked the layout and furnishings in the room. There was space for all our needs. The room, bathroom, and dining area need updating, however.
Stayed 1 night in May 2024

6/10 Okay

kathleen

Liked: Staff & service
Disliked: Property conditions & facilities
We utilized the pool and breakfast while there. The pool was warm but maybe a bit too warm? Still nice to have with our kids. The breakfast options were really nice, seemed to be replenished frequently and the area was clean. Housekeeping staff were very kind as well. Facilities were quite in need of updating, notably the carpet in our room was pretty gross (only noted due to a crawling child) and the shower curtain didn’t fit the length of the shower. But overall fine and we had no major issues. Great location!
Stayed 3 nights in May 2024

10/10 Excellent

Parker

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024

8/10 Good

Anthony, Roselle

Travelled with family
Liked: Cleanliness, staff & service
A/C unit was pretty loud. Disturbed my sleep for sure.
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Close to dining & shopping.
Stayed 1 night in May 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Linda

Stayed 1 night in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and clean hotel
Stayed 1 night in Apr 2024
Response from Meredith, GM on 3 May 2024
Thanks for the great rating, Chris! We are glad you enjoyed your visit! We can't wait to see you again!

10/10 Excellent

Santiago M

Stayed 1 night in Apr 2024
Response from Meredith, GM on 3 May 2024
Thanks for the great rating, Santiago! We are glad you enjoyed your visit! We can't wait to see you again!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice town. I’ve never been in Normal, Illinois before and it was very nice. Hotel was great too.
Stayed 1 night in Apr 2024
Response from Jasmine Byrd-Guest Service Manager on 27 Apr 2024
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated. Happy guests and experiences are what our team strives for. Thank you and we hope to see you back again soon. Safe travels to you and yours!

10/10 Excellent

Linda S.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have neen staying at this Hampton for many years. It's always clean, with great staff and is convenient to shopping.
Stayed 6 nights in Apr 2024
Response from Jasmine Byrd-Guest Service Manager on 27 Apr 2024
Thank you for taking the time out of your busy day to give us some feedback. We appreciate your loyalty to this property over the years. We hope to keep seeing you for many more in the future. Safe travels to you and yours, and we will see you again soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in great condition. Everything was beautiful. Close to stores, restaurants and universities.
Stayed 1 night in Apr 2024
Response from Jasmine Byrd-Guest Service Manager on 21 Apr 2024
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated. With all the choices out there, we realize having a name to turn to for consistency is important, and we couldn't be happier to have exceeded even those expectations. Safe travels to you and yours, and we hope to see you again soon!

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from Jasmine Byrd-Guest Service Manager on 21 Apr 2024
Thanks for very much for taking time out of your busy schedule to complete the survey. With all the choices out there, we realize having a name to turn to for consistency is important, and we couldn't be happier to have exceeded even those expectations. Thanks again, and safe travels to you and yours. We hope to see you back again soon!

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. The only downsides were that the mattress was very hard and the pillow were very flat. The toilet handle was not working properly and it made it hard to flush the toilet.
Stayed 2 nights in Apr 2024
Response from Meredith, GM on 11 Apr 2024
Thank you for the great rating, Cheryl! We are so glad you enjoyed your visit!We are sorry about the issues you mentioned with the bed, pillows, and toilet handle. We will get our maintenance team on it right away!We can't wait to see you again!

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Meredith, GM on 11 Apr 2024
Thanks so much for the great rating, Stephen! We are so glad you enjoyed your visit! We can't wait to see you again!

8/10 Good

Corina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and great service l, only down fall was the hot tub not working.
Stayed 2 nights in Apr 2024
Response from Meredith, GM on 11 Apr 2024
Thank you for the 4/5, Corina! We are so glad you enjoyed your visit!We are sorry the hot tub was down while you were here - we are working diligently to get it back in service for our guests!We can't wait to see you again!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend.
Stayed 1 night in Apr 2024
Response from Meredith, GM on 11 Apr 2024
Thank you so much for the 5/5, Marcia! We are so glad you enjoyed your stay! We can't wait to see you again!

6/10 Okay

Donald

Travelled with family
our room was big and we appreciated the more comfortable space, the facility is getting a bit dated and our room showed signs of wear and tear that should be updated, including sofa cushions worn, rust and grime on the bottom of the bathroom door frames, dirt and (maybe even blood ?) on the top of the bathroom door frame, and a worn mattress. The cleaning crew came in after two days but forgot to finish cleaning the bathroom as the tub and shower were cleaned and towels refreshed but the toilet and sink were not cleaned and toilet tissue was left sitting on the sink rather than put on the roll. Things were not bad enough to complain or move but just maybe sloppy or careless cleaning. We will likely stay somewhere else on our next trip.
Stayed 3 nights in Mar 2024
Response from Meredith, GM on 4 Apr 2024
Thank you for taking the time to tell us about your experience, Donald. We are sorry that it was below expectations. Thank you for informing us of the details of the cleaning of your room - this is far below Hampton standards and will be addressed with our Executive Housekeeper immediately. We aprreciate the information.We hope to see you again on your next trip to/through the area! Safe travels to you and yours!

10/10 Excellent

Aaron, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is very convenient. Great shopping and dining options nearby. Staff was very friendly and welcoming.
Stayed 1 night in Apr 2024
Response from Meredith, GM on 3 Apr 2024
Thank you for taking the time to tell us about your experience, Aaron! We are so glad you enjoyed your experience! We can't wait to see you again!

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service
This hotel was in a great location, close to shopping and several dining options. The front desk staff were friendly and attentive. The only drawback is that the property, especially the pool, was dated and could use a remodel. Rooms were the same.
Stayed 1 night in Mar 2024
Response from Meredith, GM on 3 Apr 2024
Thank you for taking the time to tell us about your experience, Melissa! We are so glad you enjoyed your experience! We can't wait to see you again!

6/10 Okay

Dariusz

I picked this hotel (more pricey) in order to jump in the jacuzzi because my back really needed it after a daily 12-15 hour shifts. First thing I asked at the lobby and I was told it’s not working and my reservation was made online. It’s a package deal and if something as big as jacuzzi doesn’t work for that period, I think customers should get at least some type of discount. On top of that the heater did not work in the room, it only blew air.
Stayed 2 nights in Mar 2024
Response from Meredith, GM on 3 Apr 2024
Thank you for taking the time to tell us about your experience. We are sorry that it was below expectations.In the future, we advise that you call the hotel on the day of your expected arrival to verify that items such as the hot tub are in working order. Maintenance issues pop up from time to time, and it's impossible for us to foresee them.We hope to see you again!Safe travels!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and very clean.
Stayed 2 nights in Mar 2024
Response from Jasmine Byrd-Guest Service Manager on 27 Mar 2024
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated. Happy guests and great experiences are what our team strives for at every turn. Thanks again, and safe travels to you and yours. We hope to see you back again soon!

6/10 Okay

Andrew, Barrington

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was needing an update. Bathroom shelves were off the wall or broken. The sink drain was broken. The toilet flush mechanism had issues.
Stayed 1 night in Mar 2024
Response from Meredith, GM on 26 Mar 2024
Thank you for taking the time to tell us about your experience, Andrew. We are sorry for the issues you experienced during your stay. We have alerted our maintenance team, and will get them fixed right away. Thank you for letting us know!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Fast elevators.
Stayed 1 night in Mar 2024
Response from Jasmine Byrd-Guest Service Manager on 24 Mar 2024
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated. We hope to see you back again soon. Safe travels to you and yours!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jasmine Byrd-Guest Service Manager on 27 Mar 2024
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated. Thanks again, and safe travels to you and yours. We hope to see you back again soon!

8/10 Good

Erica

Travelled with family, Travelled with partner
Liked: Amenities
This location is very convenient to visiting family in the area, shopping and dining. The complimentary breakfast, in room microwave and fridge are also good amenities.
Stayed 1 night in Mar 2024
Response from Jasmine Byrd-Guest Service Manager on 18 Mar 2024
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated. With all the choices out there, we realize having a name to turn to for consistency is important, and we couldn't be happier to have exceeded even those expectations. Thanks again, and safe travels to you and yours. We hope to see you back again soon!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the check in and check out great
Stayed 1 night in Mar 2024
Response from Jasmine Byrd-Guest Service Manager on 18 Mar 2024
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated and our team grinned ear to ear. Thank you for noticing and we hope to see you back again soon. Safe travels to you and yours!

10/10 Excellent

Arun

Stayed 1 night in Mar 2024
Response from Meredith, GM on 3 Apr 2024
Thank you for taking the time to tell us about your experience, Arun! We are so glad you enjoyed your experience! We can't wait to see you again!

8/10 Good

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The stay was fine except for the height of the toilet. Why is the toilet seat 1 foot off the ground? This makes it really hard for elderly and handicapped people to use. Pretty much a deal breaker for me. Too bad; otherwise a nice place.
Stayed 1 night in Mar 2024
Response from Meredith, GM on 6 Mar 2024
Thank you for the great rating, Kristi! We are so glad you enjoyed your visit! We agree - our toilets are quite low. In the future, if you request a higher toilet we can assign you to an accessible room. We hope our toilets are higher when we get our remodel in the future!We hope to see you again!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Grateful have found a place allowing my dog and that is also clean
Stayed 1 night in Feb 2024
Response from Meredith, GM on 6 Mar 2024
Thank you for the great rating, Julie! We are so glad you enjoyed your visit! We can't wait to see you again!

4/10 Poor

Becky

Disliked: Staff & service, amenities, property conditions & facilities
Our bed was terribly uncomfortable and we did not sleep well at all. We specifically booked this hotel for the hot tub and it was closed but we weren’t given a good explanation. The front desk clerk did give us a free hydro massage though at Crunch Fitness which was nice. The exercise room did not have anything to clean the equipment with. Breakfast was good.
Stayed 2 nights in Feb 2024
Response from Meredith, GM on 6 Mar 2024
Thank you for your feedback - we truly appreciate your honesty. Our hot tub has been in and out of service since we reopened after the pandemic, and it has been one headache after the other trying to diagnose and fix all of the issues that closing it down caused. Rest assured, we have fixed all issues and it is back in service! We hope you'll give us another chance to take care of you on your next trip to the area.Safe travels!

10/10 Excellent

Donald

Stayed 1 night in Feb 2024
Response from Meredith, GM on 6 Mar 2024
Thank you for the great rating, Donald! We are so glad you enjoyed your visit! We can't wait to see you again!

10/10 Excellent

Roger

Stayed 1 night in Feb 2024
Response from Jasmine Byrd-Guest Service Manager on 26 Feb 2024
Thanks for very much for taking time out of your busy schedule to complete the survey. Happy guests and experiences that are 10's are what our team strives for at every turn. Thank you for noticing and we hope to see you back again soon. Safe travels to you and yours!

8/10 Good

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities
I stated here a year ago and booked thru the hotel. Had a nice clean room. This year booked thru expedia. Room not as clean. Wondering if rooms booked thru expedia are given rooms that are less maintained?
Stayed 2 nights in Feb 2024
Response from Jasmine Byrd-Guest Service Manager on 26 Feb 2024
Thank you for taking the time to review your recent experience with us. We try our best to create value for our guests. We hope to see you back again soon so that we can work even harder to make your experience second to none. Safe travels to you and yours!

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the shopping area around the hotel. Everything was convenient. Overall, it was a pleasant stay.
Stayed 1 night in Feb 2024
Response from Jasmine Byrd-Guest Service Manager on 26 Feb 2024
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated. With all the choices out there, we realize having a name to turn to for consistency is important, we hope to see you back again soon so that we can work even harder to make your experience second to none. Safe travels to you and yours!

4/10 Poor

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a room with a king size bed and we arrived and paid, when we got to our room and it was a regular size bed. When I went back to get it changed, we were told that it was all they had because of a maintenance problem and they wouldn't give us a discount because we had booked it through Expedia.
Stayed 1 night in Jan 2024
Response from Meredith, GM on 6 Mar 2024
Thank you for your feedback, Kim. We truly appreciate your honestly. Unfortunately, maintenance issues have the tendency to pop up unexpectedly, especially for 24/7/365 businesses. While we try to refrain from changing room types our guests book, we will do whatever we can to ensure our guests have a clean and comfortable room during their visit.We hope you understand the reason for the change, and hope you'll give us another chance to take care of you next time you're in the area.Safe travels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Loved the blackout drapes!
Stayed 1 night in Feb 2024
Response from Jasmine Byrd-Guest Service Manager on 8 Feb 2024
Thanks for very much for taking time out of your busy schedule to complete the survey. Happy guests and experiences that are 10's are what our team strives for at every turn. Thank you for noticing and we hope to see you back again soon. Safe travels to you and yours!

4/10 Poor

Maliaha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I had a kids birthday party we get settled in to go to the pool get all the way down there pool is broken. No one at front desk notified me of that. Breakfast was very plain. Stains all over the white betting.
Stayed 1 night in Feb 2024
Response from Meredith, GM on 14 Feb 2024
Thank you for taking the time to tell us about your experience. We are sorry that it was below expectations.We recently experienced an issue with our swimming pool, and as you can imagine those are difficult to plan for. Still, we should have informed you and for that we apolgoze.We hope you'll give us another chance to take care of you in the future!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nothing to write home about
Beds sounded like a squeaky old bridge when tossing and turning, plus they’re too soft. Need to be replaced with new, firm mattresses and box springs. Room interior was drab and very brown, kind of tired. One elevator down; only one available. Breakfast was okay, but no bacon, no sausage, just cut-up hot dog weiners. Good selection of tea. Hotel otherwise was very clean; HVAC unit operated well. Bathroom clean and operational. Overall: No wow factor, tired and boring hotel.
Stayed 1 night in Jan 2024
Response from Meredith, GM on 14 Feb 2024
Thank you for taking the time to tell us about your experience! We are so glad you enjoyed your stay!We do agree with you - we are in need of a full renovation. As you can imagine, these are subject to ownership approval and many other factors. We are hopeful we will get one soon!We can't wait to see you again!

10/10 Excellent

Carol

Stayed 1 night in Jan 2024
Response from Jasmine Byrd-Guest Service Manager on 23 Mar 2024
Thank you for taking the time out of your busy day to review your recent experience with us. The rating is appreciated. Thank you for noticing and we hope to see you back again soon. Safe travels to you and yours!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, room comfort
The hotel is a bit dated, but was comfortable and quiet. The breakfast was good and the hoyel employees were awesome.
Stayed 1 night in Jan 2024
Response from Meredith, GM on 14 Feb 2024
Thank you for taking the time to tell us about your experience! We are so glad you enjoyed your stay!We can't wait to see you again!

10/10 Excellent

Dominique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jasmine Byrd-Guest Service Manager on 8 Feb 2024
Thanks for very much for taking time out of your busy schedule to complete the survey. Happy guests and experiences that are 10's are what our team strives for at every turn. Thank you for noticing and we hope to see you back again soon. Safe travels to you and yours!

6/10 Okay

J Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It smelled musty. it was so hot in our room and then we had trouble adjusting the heat. Slept with only a sheet on.
Stayed 1 night in Jan 2024
Response from Meredith, GM on 14 Feb 2024
Thank you for taking the time to tell us about your experience. We are sorry that it was below expectations. Thank you for letting us know about the heating issue - we will make sure our maintenance team takes care of this immediately.We hope to see you again!

6/10 Okay

Melissa, ankeny

Travelled with partner
Disliked: Cleanliness
It was fine - the rooms are dated and the wallpaper in the bathroom had something spilled all over it. It could have been cleaner.
Stayed 1 night in Jan 2024
Response from Meredith, GM on 14 Feb 2024
Thank you for taking the time to tell us about your experience. We are sorry it was below expectations.We hope you'll give us another chance to take care of you in the future!Safe travels!

10/10 Excellent

N icole

Stayed 1 night in Jan 2024
Response from Jasmine Byrd-Guest Service Manager on 8 Feb 2024
Thanks for very much for taking time out of your busy schedule to complete the survey. Happy guests and experiences are what our team strives for. Thank you and we hope to see you back again soon. Safe travels to you and yours!

4/10 Poor

Lisa

Stayed 1 night in Dec 2023
Response from Jasmine Byrd-Guest Service Manager on 8 Feb 2024
Thank you for taking the time to review your recent experience with us. We try our best to create value for our guests. We hope you will visit us again soon and give us the opportunity to work even harder. Safe travels to you and yours.

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property
Stayed 2 nights in Dec 2023
Response from Jasmine Byrd-Guest Service Manager on 8 Feb 2024
Thanks for very much for taking time out of your busy schedule to complete the survey. Happy guests and experiences are what our team strives for. Thank you and we hope to see you back again soon. Safe travels to you and yours!